Land Loading Coordinator, £12K, Chester, ref: V704/3306

The UK’s leading integrated travel company is seeking a land loading coordinator to join their rapidly expanding team. The land loading coordinator will be responsible for the loading of all new annual, amended and tactical land contracts into the reservation systems and onto spreadsheets. The land loading coordinator will ensure all information is loaded accurately and in a timely manner to enable products to be available for sale within the call centre and via the website as quickly as possible. The land loading coordinator will be responsible for the loading of stop sales, allocation updates and all email and telephone enquiries relating to the product. The land loading coordinator will be responsible for actioning assigned workload and assisting with the maintenance of the tracker database. The land loading coordinator will liaise with other team members and the purchasing team as well as building and maintaining strong relationships with supplier. The successful candidate will be enthusiastic, profession and self motivated with excellent attention to details, good numeracy, oral and written communication skills, excellent organisational skills and ability to prioritise and multitask. He/she will have the ability to work under pressure and the desire to develop new skills and knowledge to progress within the department. He/she will have previous experience working with large amounts of data, inputting data into spreadsheets and computer systems is an advantage but not essential but he/she must be PC literate.

Ticketing and Customer Service Consultant, Up to £16K, Chester, ref: V719/3307

A well established, rapidly expanding travel company is seeking a ticketing and customer service consultant. The ticketing and customer service consultant will ensure all bookings and ticketed and serviced in a professional and efficient manner. The ticketing and customer service consultant will process calls and emails from travel agents and direct clients to ensure all parties have the required information and documentation, and any change requests are actioned accurately and efficiently. The ticketing and customer service consultant will utilise the in-house fares systems and check contracts in order to process bookings accordingly to the rules of the fares actioning any amendments or cancellations. The ticketing and customer service consultant will maintain excellent communication with airlines regarding fare queries, setting up PTA's, TOD's, lost ticket enquiries, stop over itineraries, UMNR's and general booking queries .  He/she will be responsible for handling incoming calls and emails from clients and travel agents, investigating and resolving customer issues and seeing them through to completion inline with the company procedures, writing formal correspondence in a professional manner. The successful candidate will have previous experience of working with the travel industry and use of CRS and Microsoft applications. He/she will be enthusiastic, professional and self motivated with excellent attention to detail and good oral and written communication skills.

Trainee Travel Consultant, Up to £18K (OTE £30K), Worcestershire, ref: V363/3311

A market leading specialist travel company is currently seeking trainee travel consultants to join their friendly and knowledgeable team. The trainee travel consultant will be required to take enquiries by phone, email, and fax either from travel agents or direct passengers and actively seeking to convert to sale.  The trainee travel consultant will be responsible for providing all clients will detailed and accurate information regarding a variety of products ranging from mini cruises to around the world once in a life time opportunities visiting a number luxury and exotic destinations. The successful candidate will have previous experience of working to strict sales targets within a sales driven environment; experience working within the travel industry is beneficial but not essential. He/she will be self motivated, enthusiastic, a good team player and have excellent communication skills and telephone manner. This is an exciting role for anyone with a proven sales background looking to join a rapid expanding company within the travel industry.

Tailor Made Consultant, £18K plus comm. (OTE £35K), Surrey, ref: V253/3310

A rapidly expanding, market leading travel company are seeking tailor made travel consultants to join their experienced sales team. The tailor made travel consultant will be responsible for dealing with a variety of enquiries by telephone or email and actively converting all enquiries into sales, whilst providing excellent customer service. The tailor made consultant will be responsible for planning and booking tailor made itineraries world wide, using a CRS to arrange scheduled flights and packaging with accommodation to complete the itinerary. The tailor made travel consultant will actively up-sell and add additional products to the package in order to increase profitability and assist in meeting and exceeding sales targets. The tailor made travel consultant will ensure all bookings are dealt with accurately and all clients are given detailed and accurate information regarding their holiday. The successful candidate will be confident, enthusiastic, a good team player, self motivated with good attention for detail. He/she have previous experience working within a travel sales environment, experience of using a CRS is a benefit but is not essential.

Trade Sales Support, £16K plus comm., Essex, ref: V10/3293

An outstanding tour operator is looking for experienced sales or reservation consultants to work within their reservations trade team. The trade sales support agent will be required to make outbound calls to travel agents accounts ensuring that knowledge and company products are used to create a level of awareness and encourage them to call reservations. The trade sales support agents will be responsible for making follow up calls and email to travel agents and discuss the company products, maintaining good relationships and encouraging repeat business. The trade sales support agent will be responsible for providing excellent customer service to all agents meeting the requirements of the agents, ensuring all voicemails are dealt with efficiently and updating any agent complaints in a service log. The trade sales support agent will be receptive to all coaching and training to ensure that product knowledge and skills and improved and maintained. The successful candidate will have proven sales ability working towards commission or bonuses, experience of working within the travel industry using a CRS is beneficial but not essential.  He/she will be punctual, self motivated, enthusiastic, dedicated and have excellent communication skills.

Leisure to Business Travel, Up to £20K + benefits, Hampshire, ref: V185/3125

Our client an award winning independent travel company based in Hampshire is currently looking to recruit and train several travel consultants for their repatriation team... The responsibilities of the travel consultant will be to liaise with medical and insurance companies to assist bringing back people with a medical condition from overseas. You will be responsible for booking flights, overnight stays in hotels, transfers, and car hire etc. You will action requests quickly and effectively ensuring the utmost service is offered in assisting with these important requests. You will have good knowledge of different fare structures, one way and return fares and PTA’s. The successful travel consultant will have previous travel industry experience with good knowledge of using a GDS such as Amadeus, Sabre, Galileo or Worldspan. You will have excellent organisation and administration skills as well as a keen eye for detail. You will possess excellent communication skills and the ability to work to strict deadlines efficiently is must for these roles. For these positions candidates will be expected to have a flexible approach to work and will be required to work shifts and weekends. Our client is offering a great package for the right people with 22 days paid annual leave pension and medical insurance.

Reservations Manager, Up to £30K plus Bonus, South West London, ref: V227/3263

An established Travel Agency, a UK leader in their niche, since 1991, is looking for a reservations manager to oversee the successful running of a sales and operations team. The Reservations Manager will be responsible to drive the profitability of the Company by setting sales and margin targets for the sales teams to achieve Company goals. The Reservations Manager will coach and provide feedback to the sales teams to achieve Company customer service standards, lead and develop the sales teams and oversee the efficiency of systems and processes and measure productivity. The successful Reservations Manager will have a proven track record of leading a sales team, with a good level of commercial understanding and acumen. You will have strong influencing, problem analysis and decision making skills, and have the ability to plan, prioritise and organise. Working in a busy team you will need excellent verbal and written communication skills, the ability to work flexibly to the needs of the business and under pressure, showing strong leadership skills when necessary. This is an excellent opportunity for a reservations manager, team leader or branch manager to take the next step in their careers with a leading business in a pre-dominatley Monday to Friday role.

Dive Travel Consultant, Up to £24K + commission (OTE £30K), Hampshire, re: V648/3248

A leading specialist tour operator is looking for a Diving Travel Consultant to sell their unique range of group holidays and tailor-made options and itineraries.  This will see you selling tours and tailor-made itineraries with a focus on the Dive product, answering and fielding telephone calls, emails and brochure requests and booking any necessary flight arrangements.  You will be liaising and making reservations with ground-handling agents and accommodation suppliers when required, and maintaining client files and documentation.  You will also be responsible for any pre-departure administration and be required to prepare accurate pre-tour information for tailor-made itineraries, and ensure client documentation is up to date and despatched on time.  The successful candidate will be professional and polite, providing a helpful manner at all times when dealing with clients or suppliers and be required to work to personal sales targets.  You will be able to communicate clearly and concisely with customers, and have a high attention to detail to successfully complete the administration of pricing, flight and joining arrangements.  You will be a keen diver (Open Water qualified) and have previous travel industry experience.

Business Development Manager, Up to £25K + Bonus, Oxfordshire, North West and West Midlands, re: V508/3231

A leading travel company specialising in tailor made adventures to Asia is seeking business development managers to join their ever expanding company. The business development manager will ensure all agents have a good awareness of the travel companys products and destinations through effective training, events and activities and promote all special deals, promotions and incentives to maximise profitability from all sales opportunities.  The business development manager will assist in the acquisition of suitable new partners as well as managing and maintaining relationships with current partners and agents to ensure the companys product is promoted effectively by co-ordinating and implementing call plans for agents and partners and assisting in individual marketing campaigns and incentives for business partners and agents.  The business development manager will manage and resolve any agent booking or service problems or complaints.  The successful candidate will have a proven track record in agency sales and have good knowledge of the destination and be educated to degree standard.  He/she must have excellent training, presentation, organisational, time management and communication skills.  He/she must be flexible as the role will involve both UK and overseas travel.  It is a brilliant opportunity to join a fantastic company offering a competitive salary package, bonus structure and benefits.

Travel Sales Manager, £21k plus commission and bonus, Essex, ref: V710/3247   

A leading travel company offering a fantastic range of holidays to a variety of European destinations is seeking a travel sales manager to join their busy and ever expanding team.  The Travel sales manager will be responsible for achieving, improving and maximising sales conversions from every call and enquiry and ensuring the sales team consistently meet individual sales targets by excellent management, motivation and training improvements.  The travel sales manager will maximise revenue at every opportunity by proactively up selling additional products, maintaining excellent customer service at all times and identifying new business opportunities.  The travel sales manager will mange and improve the company's profitability and will be required to produce annual budget reports, design weekly performance reports and perform monthly staff appraisals to monitor company performance and competitiveness.  The successful candidate will have sales and managerial experience, the ability to communicate effectively to all employees and the ability to motivate others to achieve optimum performance.  The travel sales manager must be flexible, self motivated with a positive attitude.

Operations Executive, Up to £14K, Chester Area, ref: V704/3242   

A leading travel company offering a fantastic range of travel products world wide, is seeking an operations executive to join their busy team.  The operations executive will provide support to the customer services department to fulfil bookings and ensure that any booking affected by issues which could impact the travel arrangements are managed timely and within agreed service levels, having full accountability for your results.  The operations executive will be responsible for contacting agents to advise of any land or building works or changes to transfers arrangements following the business guidelines to protect revenue and both the client and agents experience.  The operations executive will be responsible for investigating all possible solutions to problems arising from involuntary changes meeting the needs of the business and the clients and accurately amending all relevant documentation.  The operations executive will need to maintain excellent communication with 3rd party stake holders, agents, colleagues and clients, ensuring all enquiries are dealt with efficiently and in a professional manner adhering to all SLAs and meeting all KPIs.  The successful candidate will have excellent written and verbal communication, be a good team player, have the ability to multitask and work efficiently and accurately.  He/she will be confident, positive, and enthusiastic and PC literate.  Travel experience is beneficial but not essential.

Branch Manager, Up to £27K, London, ref: V446/3241

A Leading Travel Company is looking for an experienced, sales focused, target driven retail travel professional who is a strong and inspiring leader with previous travel retail sales management experience to manage their flagship store, helping to redefine customers travel experience.  You will be accountable for meeting and exceeding retail sales targets, to drive all sales and to convert bookings by closing the sale and driving top line figures whilst achieving the budgeted operating profit. Measure the financial performance of your staff overall and as individuals against the costs of running the store to ensure the best possible productivity. You will actively champion, promote and remain a strong ambassador of the brand and values.  You will be responsible for the day to day running of the store including operations and administration, communicate effectively with Head of Sales to ensure the Retail team are kept up to date and any relevant issues are swiftly exchanged and acted upon.  Responsible for the development of fully trained, informative, highly motivated and expert Travel Consultants who deliver exceptional service and revenue, and establish a highly attractive and engaging, innovative, professional and welcoming retail environment to create the ideal conditions for effective selling and industry-leading innovative customer service in keeping with being the UK’s leading travel providers.  You will need to be well travelled, with excellent interpersonal and communication skills, looking for a new challenge; with previous experience as a successful travel store manager, outstanding customer service skills, experienced in time and people management, delegation and negotiation skills, with a focus on meeting targets, driving sales and KPI's and a desire to work in a fast paced environment we would love to hear from you!

Travel Agent, Up to £22K plus commission, Nottinghamshire, ref: V446/3240    

This is a fantastic opportunity for a Travel Consultant to re-define the luxury travel experience for your customers. You will be the very best in the industry, a first class, established Travel Agent professional with truly exceptional customer service skills, a proven track record of selling long and short haul holidays, creating tailor-made holidays using scheduled airlines and first hand experience of worldwide holiday destinations.  Your key objectives will be to achieve agreed sales targets, convert enquiries and leads into firm sales, demonstrate the best product knowledge in the industry, build relationships and deliver exceptional service to your clients, taking responsibility for the clients` complete satisfaction, ensuring their expectations are exceeded, whilst retaining profit margins. You will be required to answer telephone calls, handle all e-mails, faxes, written and personal enquiries from clients.  Working as an effective team member, you will assist face-to-face clients and take overflow calls from other sales teams as required and maximise sales by selling a full product range, and ensure key colleagues are kept informed of any problems or opportunities relating to our products, competitors and customers, as well as urgent issues inhibiting our ability to sell.  The successful candidate will have a proven track record as a travel consultant with exceptional customer service skills, a positive ‘can do’ attitude and a flexible and adaptable to changing priorities, with excellent written and verbal communication skills and the desire and initiative to achieve and surpass targets. You will be approachable manner with both colleague and clients, and be resourceful and practical; being able to think on your feet and solve problems quickly and effectively. An excellent opportunity with one of the UK's best Travel Companies

Administration and Ticketing Agent, Up to £20K, West London, ref: V706/3227

The leading travel company selling tailor made packages and fantastic holiday experiences are seeking an administration and ticketing agent to join their busy team. The administration and ticketing agent will be responsible for issuing all scheduled airline tickets and charter tickets and preparing all client invoices and tickets ready for dispatch. The administration and ticketing agent will be required to book all land components using the company in house system and GDS. The administration and ticketing agent will also be responsible for ensuring queues are actioned efficiently, documents are filed correctly and ticket stock levels are maintained and recorded. The successful candidate will have excellent communication and organisational skills, be self motivated, flexible and the ability to use their own initiative.  Knowledge of a CRS would be an advantage but is not essential.

Travel Recruitment Consultant, Up to £20K basic plus OTE £50K, Battersea, ref: V141/2808

We are an established travel recruitment company specialising in providing personnel to all sectors of the travel industry including Business Travel, Travel Technology, Travel Agent, Tour Operations, Cruise, and Airline. Due to high demand and a growing business we are looking for a new recruitment consultant to work within the corporate team to generate new business and managing existing clients within the business travel and travel technology sectors. The responsibilities of the recruitment consultant will be developing new clients by making outbound calls, conducting client presentations through to resourcing candidates. You will build upon existing relationships and manage new vacancies. You will be involved in the full recruitment lifecycle from business development, marketing jobs, resourcing, screening, interviewing and placing of candidates. The successful applicant will have experience of working within the travel industry, some knowledge of IT systems and business travel would be ideal but not essential. You will be experienced in making outbound calls and not afraid to build relationships with new people. He/she will be able to communicate well at senior level, be organised, tenacious possess a flair for sales but also able to work in a fast paced environment. We provide full training and development with a good salary and commission structure. Excellent opportunity to work for a growing company.

Retails Sales Manager, Up to £22K plus comm., Buckinghamshire/Cambridgeshire, ref: V330/3183

A market leading tour operator offering travel to world wide destinations is seeking a retail sales manager to join their busy and vibrant team. The retail sales manager will be responsible for increasing sales throughout your retails store encouraging and motivating staff to achieve and exceed sales targets whilst ensuring excellent customer services is delivered at all times. The retail sales manager will be proactive in delivering business and store objectives and suggesting ways in which sales can be enhanced and minimise losses. The retail sales manager will be responsible for the development and training of sales skills to team members, communicating all relevant information efficiently and ensure all actions and completed enabling effective running of the business. The retail sales manager will lead by example, dealing with client enquiries both face to face and by telephone providing exceptional customer service following company policies, procedures and guidelines contributing to the stores sales and profit targets. The successful candidate will have proven supervisory experience, previous retail sales experience and familiar with long haul destinations. The retails sales manager will be sales driven with a passion for providing excellent customer service. The retail sales manager must have excellent communication and people management skills, be self motivated with the ability to work within a team as well as individually. 

Tailor Made Travel Consultant, Up to £17K + Commission, Chester, ref: V704/3178

A leading travel company offering a fantastic range of travel products, from city breaks to exotic destinations world wide, is seeking a number of tailor made travel consultants to join their busy and energetic team. The tailor made travel consultant will be responsible for dealing with a range of client enquiries, providing accurate and detailed information, converting to sale at every opportunity.  The tailor made travel consultant will use product and destination knowledge to suggest itineraries offering a full travel service to help maximise the customers travel experience and the value of the booking. The tailor made travel consultant will provide the client with an exceptional and professional customer service, building relationships and encouraging repeat business. The successful candidate will have experience within the travel industry working to strict sales targets and providing quality customer service. He/she will have excellent communication skills, good attention to detail, planning and organisational skills and the ability to work well as an individual. The tailor made travel consultant will have previous experience of using a CRS and good knowledge of a variety of destinations world wide.

Reservations Consultant, OTE £35K, North London, ref: V534/3170

A busy independent travel reservations company specialising in travel to European and Mediterranean destinations are looking for both full time and part time reservation consultants to join the friendly team.  The reservations consultant will be responsible for dealing with a high volume of client enquiries, proactively converting to sale in order to meet and exceed sales targets. The reservations consultant will ideally have experience within the travel industry within a sales and target driven environment. The reservations consultant will have knowledge of European and Mediterranean destinations with the willingness to learn in an enthusiastic and hardworking manner. Previously experience of a CRS is beneficial but not essential as full training will be offered to the right person.

Reservations Consultant, Up to 18K (OTE £25K), Surrey, ref: V230/3158

A top travel company offering tailor made holidays to destinations worldwide is seeking a reservations consultant to join their professional and busy team. The reservations consultant will be responsible for providing a high level of customer service whilst achieving and exceeding realistic sales targets. The reservations consultant will be responsible for answering and converting to sale client enquiries by telephone and email, dealing efficiently with any queries or amendments. The reservations consultant will provide clients with accurate and details information completing reservations on the central reservations system and on in-house systems. The reservations consultant will make hotel reservations with hoteliers and suppliers, communicating in a professional manner. The successful candidate will be enthusiastic, a good team player, flexible and extremely customer focused with a natural flair to convert enquiries to sales.  The reservations consultant will have at least 1 years' experience of a central reservations system (Sabre, Galileo, Worldspan or Amadeus), knowledge of the travel industry and some personal travel experience.  The reservations consultant will have and a good geographical knowledge of longhaul and shorthaul destinations.

Travel Branch Manager, Up to £20K, Hampshire, ref: V233/3133

A branch manager is required to join a large independent travel company. The branch manager will be responsible for managing a small team and delegating day to day duties including invoicing and stocking of brochures. The branch manager will be responsible for maintaining knowledge of the company’s sales and marketing strategies and taking responsibility for maximising the local impact of the Company name through effective window displays, local advertising and promotions. The branch manager will need to ensure training on both product knowledge and computer systems is ongoing and up to date, setting sales targets and increasing team motivation to maximise the profitability and reputation of the travel company. The branch manager will be responsible for appraising branch staff annually, ensuring they achieve the requirements of the company and taking responsibility for the personal development of each individual team member and any opportunities for their promotion. The successful candidate will be self motivated, a good communicator, able to motivate the team and have good organisational skills. It is essential the branch manager possesses good travel industry knowledge and has prior experience of team supervision.

Retail Travel Assistant Manager, Up to £16K, Hampshire, ref: V233/3132

A large independent travel agent is looking for an assistant manager to join their busy team. The assistant manager will be responsible for setting team targets helping to maximise branch profit, organising the weekly and monthly rosters and motivating staff to meet and exceed branch targets by encouraging effective sales techniques. The assistant manager will be responsible for ensuring the smooth running of the branch and accepting increased responsibility when necessary, dealing with client complaints efficiently and offering clients excellent customer service. The assistant manager will be required to maintain awareness of the company’s sales and marketing strategy and promote a positive team spirit in the branch.  The assistant manager will need to be open, honest and courteous in dealing with both colleagues and clients readily sharing knowledge, skills and experience. Experience of working within a travel retails environment and of team management is desirable but not essential.

Senior Travel Consultant, Up to £14K, Hampshire, ref: V233/3131

A large independent travel company offering a range of holiday products worldwide is seeking a senior travel consultant to join their busy team. The senior travel consultant will be responsible for booking and organising worldwide holidays for a range of clientele offering quality customer service and proactively selling appropriate add-ons to increase the travel company’s profitability and reputation. The senior travel consultant will be responsible for resolving customer problems and complaints efficiently and giving guidance to less experienced staff, monitoring bookings to ensure problems do not arise. The senior travel consultant will need to build and maintain strong relationships with clients and colleagues, carrying out additional tasks when necessary. The senior travel consultant will ideally possess excellent customer service skills and have a passion for travel sales. Prior experience within an ABTA Retail environment is desirable but not essential. This is an excellent opportunity for someone seeking to further their career or wants a change then is a great opportunity for you.

Travel Account Manager, OTE £35K, Surrey, ref: V8/3124

A leading travel company offering tailor made holidays world wide is seeking an account manager to join their busy team. The account manager will be responsible for increasing sales and business, developing strategies for targeting external independent UK travel agents and increase market share internally with all customers. The account manager will need to use self motivation and time management to prioritise potential sources of new business increasing market share and profitability. The account manager will be responsible for promoting ongoing initiatives, conducting training sessions and be the overall conduit between sales and products and clients. The account manager will be required to use negotiate skills, persistence, data analysis and strategic planning to increase brand awareness and overall sales growth.  The ideal candidate will have experience in a target orientated sale environment and able to build strong relationship and go out of the way to exceed client expectations. The account manager will be able to communicate with and assist all team members and be able to work under pressure to strict deadlines. He/she will have a sound knowledge of the travel industry.

Leisure Travel Consultant, Up to £19K, Hampshire, ref: V403/3120

A market leading independent travel agent offering luxury tailor made holidays worldwide is seeking a leisure travel consultant to join their busy travel agent. The leisure travel consultant will be responsible for booking and managing the travel requirements of new and existing high profile clients, using and providing accurate knowledge and information of destinations worldwide. The leisure travel consultant will deal with various enquiries by telephone, email and occasionally face to face. The leisure travel consultant will provide excellent customer service to all clients and build and maintain strong relationships to encourage repeat business. The successful candidate will have experience of working as a travel consultant within the travel industry and be able to demonstrate knowledge of tailor made itineraries. The leisure travel consultant will have good computer skills and knowledge of CRS systems is preferred however full training will be offered to the right person. Working hours are Monday to Friday and the travel company offers a range of fantastic benefits.

Travel Sales Consultant, 15K Plus Bonus, Wiltshire, ref: V492/3118

A leading Independent Tour Operator are looking for Travel Sales and Reservations consultants to join their team, where you will be taking incoming enquiries, making reservations, and ensuring that sales are converted and maximised, over the phone and by email, to both the travel trade and direct customers. To help you achieve this you will maintain excellent knowledge of the company's products, provided through on going training and the use of sales techniques to help convert enquires. You will answer promptly and accurately all agent phone/fax/email inquiries and bookings and return phone messages, ensuring all sales leads are followed. You will be required to make necessary reservations on all products and complete the booking administration as required by the product, and that invoices are emailed immediately upon completion of tentative or confirmed reservations, and that correct administration all product requiring request communication is completed accurately. You will prepare and forward updated invoices after deposits/full payments have been paid, as well as dispatch documents for fully paid bookings via email.  You will be required to check expired options and late payments to be and that they are cancelled correctly to avoid any unnecessary charges. You will always be required to deliver a high levels of customer service, providing customers with the service that they would expect. The successful candidate will have and excellent phone manner and communication skills, be able to work under pressure while maintaining accuracy, and be able to work without supervision. Experience of a Travel industry course and/or experience within the travel industry is preferred, but if you are well travelled and have good sales and customer service skills your application will be considered.

Reservations Team Leader, Up to £24K Plus Bonuses, Northamptonshire, ref: V671/3112

A market leading Travel Company, offering a wide range of luxury travel products is seeking an enthusiastic reservations team leader. The team leader will be directly responsible for a team of agents ensuring they maintain excellent customer service and performance targets are met and exceeded each month keeping ahead of competitors. The team leader will need to be driven, committed and results orientated and will constantly motivate their team. The team leader will provide clear training and development and communicate effectively both internally and externally. The successful applicant will need to have previous experience in a travel agent or business environment. A fantastic benefits package including monthly incentive schemes, discounts, pension, employee assistance program and parking are offered to the right person.

Luxury Reservations Consultant, Up to £18K, Cheshire, ref: V689/3100

A well established luxury travel company offering luxury accommodation world wide is seeking a luxury reservations consultant to join its busy reservations teams. The luxury reservations consultant will deal directly with client enquiries providing efficient and accurate information and offering suitable recommendations. The luxury reservations consultant will provide high quality customer service and offer the personalised service each client deserves. The luxury reservations consultant must have existing luxury product knowledge and the ability to work under pressure. This is a challenging role working in a demanding environment for clients of a high calibre and previous experience in a similar role is required.

Reservations Consultant, Up to £23K plus commission, London, ref: V111/3090

A well established independent travel company experts in tailor made holidays to world wide destinations is seeking a reservations consultant to join their knowledgeable and professional team. The reservations consultant will be responsible for designing tailor made worldwide holidays to a range of clientele. Using planning and organisational skills the reservations consultant will use their specialist knowledge to provide clients with accurate information and select the most appropriate flights, accommodation and excursions for the client. The reservations consultant will be responsible for maintaining strong relationships with existing high spending and high profile clients. The reservations consultant will demonstrate a total commitment to customer service to encourage repeat business as well as actively seeking new business from potential clients and building and developing their own client database. The reservations consultant will have a strong interest in developing and marketing the different strands of the company's core business. The applicant must have previous sales experience and a good knowledge of both long and short haul travel is required. He/she must be able to work using their initiative.

Luxury Travel Consultant, £18K plus bonus, London, ref: V499/3067

A well established luxury travel company is offering authentic local experiences around the world is seeking a luxury travel consultant to join its busy reservations teams. The luxury travel consultant will be responsible for processing all bookings received and continuously maximizing revenue using up-sell and cross-sell techniques, adhering to department policies. The luxury travel consultant will be responsible entering reservations into the CRS systems ensuring the files are maintained and all information is up to date and accurate. He/she will deal with the day to day administration of the company by processing booking forms, invoices and any additional correspondence. The luxury travel consultant will deal directly with client enquiries providing efficient and accurate information maintaining a level of customer service achieving the LQA’s on every call. He/she will identify and solve any problems that arise escalating any complaints to the appropriate department. The luxury travel consultant must maintain detailed knowledge of all current products. The luxury travel consultant must have excellent communication skills and offer additional support to colleagues when necessary.

Africa Travel Consultant, Up to £24K plus commission, South West London, ref: V488/3036

A market leading specialist travel agent with a growing client base and excellent track record for customer service is seeking a travel consultant with a passion for Africa to join their busy team specialising in African destinations. The travel consultant will work within a well organised, highly motivated sales team. The Africa travel consultant will be responsible for providing clients with accurate advice and planning, costing and converting to sale itineraries as well as dealing with final documentation while promoting responsible tourism. The travel consultant will focus on reservations, taking control of their own projects and meeting strict deadlines while having the flexibility to assist other departments. The travel consultant position offers scope for progression limited only by your own abilities, experience and motivation. It is essential for the Africa travel consultant to have at least 2 - 3 years experience working successfully with a travel company specialising in African travel. Ideally the successful applicant will also have extensive, first hand experience of Botswana, Zambia and Zimbabwe with detailed and up to date knowledge of these countries to provide to clients and knowledge of other African companies would be an advantage. Although solid experience of the specialist African business is ideal, graduate-level candidates starting in the industry are encouraged to apply. The Africa travel consultant must be enthusiastic and intelligent, making decisions carefully and taking duties seriously. He/she will need to be able to write competently, use basic maths with confidence and the ability to use a reservations system and Galileo would be an advantage. There is a highly competitive remuneration package for the post, including 20 days holiday per year and other company benefits.

Customer Service Advisor, Up to £17,500, South West London, ref: V680/3061

A successful independent travel agent offering tailor made travel and package holidays, providing clients with gold standard customer service is looking for an experienced customer service advisor to join its busy team. Reporting to the assistant manager the customer service advisor will provide exceptional customer service to post sales clients, delivering accurate and efficient information. The customer service advisor must deal effectively with the resolution of client and company raised CSR's in order that client queries are adequately resolved and done so in accordance with the agreed turnaround times. He/she will be responsible for increasing company revenue by processing changes and amendments to clients' bookings when requested and focusing on best cost solutions, mitigating exposure to the company through reducing errors. The customer service advisor will maintain professional and polite communication with clients and other customer service departments to enhance the reputation of the company. The advisor must maintain informed knowledge of providers' terms and conditions and keep up to date with company processes.  He/she must be a good team player willing to assist colleagues when necessary in busy periods. The customer service advisor must be able to solve problems using their own initiative, working under pressure to strict deadlines. The customer service advisor must have excellent written and communication skills and good mathematical skills. The customer service advisor needs previous experience of telephone contact work and have knowledge of the travel industry.  He/she must be competent in using internet systems. A discretionary commission scheme is offered as a benefit within the role of the customer service advisor.

Sales and Tailor Made Travel Consultant for Australia and New Zealand, Up to £18K plus comm, Surrey, ref: V211/3053

A travel company offering quality itineraries for group travel and tailor made holidays in over 50 countries worldwide is offering a full time, permanent position within their busy sales team specialising in travel to Australia and New Zealand. Reporting to the Sales Supervisor and Sales Manager the Sales and Tailor Made Consultant will design, plan and prepare quotes for clients adhering to deadlines. The Travel Consultant must have awareness of the travel industry and market knowledge and be an enthusiastic candidate with a passion for travel with in-depth knowledge of Australia and New Zealand. Good Communication skills are essential in this role and a high level of service must be maintained, using their travel experience to provide all clients and potential clients with accurate knowledge. He/she needs to have experience in designing, costing and selling complex travel itineraries. The Travel Consultant must ensure the smooth and efficient operation of the sales procedure including the prompt dispatch of invoices and responding to all correspondence ensuring replies are consistent and accurate. The Travel Consultant must have planning and organisational skills and be a self-motivated and enthusiastic worker. He/she must actively try to up sell, convert quotes to bookings and conduct follow up calls to maximise sales and support the aims and initiatives of the department. Previous experience of Galileo or a similar airline reservations system is essential and the Travel Consultant must have used Microsoft Word and Excel at intermediate level. 

Reservations Spa Consultant, Up to £18K plus commission (OTE £32K+), Central London, ref: V597/2599  

Do you think that the ultimate holiday is about relaxation and pampering yourself, both body and mind? If so, this Reservations role is just for you! A leading company, who specialise in the reservation of worldwide pamper and spa breaks is looking for a sales consultant to join their growing expert reservations team, helping to create the perfect 'get away from it all' break, to exotic destinations throughout the world. The successful candidate will be expected to respond promptly to enquiries that are generated by phone, email and the website and assist clients in booking all elements of their holiday in a target driven environment. Armed with exceptional venue and product knowledge, you will offer a consultancy service for those wishing to sit back, max and relax, by establishing the client's individual requirements and make recommendations accordingly, whilst calculating costs & preparing package quotes and managing customer accounts through the company database. Once bookings are complete you will confirm all bookings with venues and customers, collecting customer feedback and deal with amendments to booking details where necessary (appointment times, group numbers, any special requests etc...). Formal product and on the job coaching will be given, however the successful candidate will have a passion for Spa's and Holistic Treatments, and come from a sales background, being driven by commission and targets with out compromising on the service offered. You will be a dynamic, go getter who is able to create a sense of urgency and have a positive attitude. You will be able to communicate in an articulate manner, with an ambition to hit and deliver sales targets as well as have a keen interest in spa and travel, though no travel industry experience is necessary.

Golf Sales Consultants, Up to £22K plus commission (OTE £35K), Central London, ref: V597/2571

Golf Reservations Consultants are needed for a leading Golf Reservations team, to make sales due to growth in the busy sales and reservations department. You will be tailor-making itineraries for golf holidays throughout the world. The successful candidate will be expected to respond promptly to enquiries that are generated by phone, email and the website and assist clients in booking all elements of their golf holiday in a target driven environment and complete the reservation. Armed with exceptional venue and product knowledge, you will offer a consultancy service for golfers looking to book their next golf holiday, by establishing the client's individual requirements and make recommendations accordingly, whilst calculating costs & preparing package quotes and managing customer accounts through the company database.  Once bookings are complete you will confirm all bookings with venues and customers, collecting customer feedback and deal with amendments to booking details where necessary (tee times, group numbers, etc...).  Formal product and on the job coaching will be given, however the successful candidate will have a passion for golf, and come from a sales background, being driven by commission and targets with out compromising on the service offered. You will be a dynamic, go getter who is able to create a sense of urgency and have a positive attitude. You will be able to communicate in an articulate manner and be educated to Degree level, with an ambition to hit and deliver sales targets as well as have a keen interest in golf and travel. This role is ideal for keen Golfers with a passion for sales and travel. No Travel Industry experience is necessary for this role.

VIP Reservations Travel Consultant, Up to £24K plus uncapped Commission, Kensington, ref: V430/2570 

Are you a Reservations VIP Consultant? Do you have a passion for making Reservations in luxury travel?  Do you love making reservations for hotels that only offer the very best in comfort and service? A leading reservations team are looking for VIP reservations consultants to join their discerning to team to look after their most important clients. You will be receiving enquiries from my clients VIP customer base, helping them to choose the best possible hotels suited to there needs and lifestyle requirements throughout the world.  This means you will be booking some of the most luxurious boutique hotels in the industry. You will build an important one-to-one relationships with our clients most discerning members through excellent customer service and possess tailor-made worldwide travel knowledge; using your extensive knowledge of boutique and luxury hotels, and of course your own personal experience to help others make informed choices. You will then create a bespoke tailor-made itinerary, providing a meticulous attention to detail ensuring that all special requests are met. Needless to say the successful candidate will have a passion for luxury travel - if your going to travel you might as well do it with style? And be able to organise a full range of travel options for your clients. You will need the ability to work under pressure and to tight deadlines, and knowledge of a CRS would be advantageous.

Travel Consultant, Uncapped Earnings - £12.5K plus commission, Hampshire, ref: V678/3019

A travel consultant is required to join a leading specialist tour operator and travel agent. You will be providing customers with expert travel consultant advice, based on the excellent product training that you will be given. You will be receiving inbound telephone calls to the travel agency that will require the travel consultant to answer promptly in a professional and courteous manner, and the handle the enquiry by providing a full service, through probing questions to help you understand your customers needs and your product knowledge, thus maximising the sale to help you achieve your commission targets. You will also be required to maintain computer records to enable successful customer tracking, follow up and client retention. You will constantly be given internal and external training helping you to continually develop you career as a travel consultant and become a true expert. You will also be given regular familiarisation trips, where you will have to product reports to share with your team. The successful candidate will have an outgoing confident and bubbly personality who is sales focused and has a passion for long-haul travel.  You will have a professional demeanour and have excellent communication skills with experience of working in a travel sales environment. This is an excellent opportunity for a travel consultant travel agency to move to a specialist tour operator

International Reservations Consultant, Up to £18K, Central London, ref: V535/2997

An international reservations consultant is required to join a leading independent company who specialise in providing attractions and accommodation to London. As a reservations consultant your overall objective will see you delivering excellent customer service to business partners at all times, and to process all incoming reservations in line with brand standards and policies. This will see the successful reservations consultant being given training to maintain excellent product knowledge, to be fully familiar with all operational procedures and commercial agreements in place for all clients and help give you the tools to create and build strong working relationships with clients at all levels, to increase client loyalty and grow the business. You will handle all incoming complaints in accordance with company policy and always deliver the best in customer service, aiming to exceed client's expectations. You will process bookings via phone, email or fax, converting sales calls and sell at maximum possible profit margins whilst buying stock at the best possible price to maximum profit margin. You will communicate to supervisors/managers all relevant customer feedback, particularly in the areas of pricing, products and services, to help facilitate on-going improvements in services and prices and continuous improvement. The successful reservations consultant will have excellent communication skills, and will preferably possess one other Western European Language, be committed to delivering excellent customer service, with a strong telephone manner and have experience of working in a reservations or customer focused environment.

Ticketing Executive, OTE £26K, South West London, ref: V669/2988

A ticketing executive is required to join the operations/ ticketing team of dynamic travel company featuring worldwide destinations. The ticketing position involves issuing a set number of PNR/tickets within specified time frame and issuing accurate air travel documents whilst keeping ADM's and write offs to a minimum. You will keep the cost of issuing each ticket as low as possible and the ability to read and understand airline contracts and fare sheets. He/she will be issuing nett & iata tickets accurately and reissuing nett & iata tickets as required. Fares & Ticketing 1 & 2 would be desirable although not essential. Experience in a scheduled Airfare role essential.

Leisure Travel Consultant, Up to £25K, Midlands, ref: V18/2985

Fantastic opportunity for CRS trained leisure travel reservation consultants to embark on a new career in business travel. The responsibilities of the leisure travel consultant will be to answer enquiries by email and telephone and provide detailed itineraries to its corporate clientele for their travel needs. He/she will take time to learn each clients’ individual profile detailing their booking process and preferred method of travel. You will learn how to interpret fares and routings in a quick and efficient manner. You will constantly strive to update your product knowledge. You will learn to use shortcuts in the CRS system to your advantage. The leisure travel consultant will learn how to deal with last minute amendments to bookings ensuring that all details are correctly changed quickly and effectively. You will prioritise urgent requests and structure your queues. The successful leisure travel consultant will possess good product knowledge and have previous experience of booking worldwide destinations using a GDS such as Galileo, Sabre, Amadeus or Worldspan. You will understand different fares structures for different seasons and be able to interpret the difference between net and published fares. You will be able to navigate your way through the GDS system at a basic to intermediate level showing an aptitude for learning new entries and shortcut commands quickly. He/she will possess a passion for the travel industry with an ambition to improve one’s career in the business travel sector. You will be able to work on your own initiative abut also build trust with clients and colleagues. The leisure travel consultant will be rewarded with working hours Monday - Friday, good salary plus company benefits.

Senior Travel Consultant, Up £25K depending upon experience, Surrey, ref: V405/2974

A well established retail travel agency in Surrey, who pride themselves on their reputation for a professional personal service, are looking for a travel consultant to join their knowledgeable and dedicated team. As a well respected travel agent, the successful travel consultant will be dealing with a discerning clientele to help offer them a full spectrum of premium products to help satisfy their holiday needs. To achieve this you will be tailor making many of your clients’ itineraries where you will be able to draw upon your own experiences, or those of your colleagues, to help make dreams become a reality. The successful travel consultant’s knowledge will naturally be combined with offering a superior customer booking experience, to ensure your clients book with you again and again. As a result you will need to have excellent destinational knowledge of numerous worldwide destinations with an awareness of the products that are most appropriate for your clients needs. The successful travel consultant will have a strong retail travel agent background, and be able to provide good customer service at all times and have excellent communication skills.  Knowledge of Galileo would be advantageous, but training will provided for the right candidate. This is an excellent opportunity for experienced Travel Consultant who wishes to work for a respected agency and deal with the public face to face.

Customer Service Executive, Up to £17K, South East London, ref: V599/2973

A market leading travel agency are looking for customer service executives to join their vibrant offices and award winning team. Your prime responsibilities will see you answering calls, e-mails and action various customer service tasks effectively ensuring that customer and business needs and personal KPI's are met.  Therefore you will be responsible for delivering an excellent customer service experience by answering inbound calls in-line with company standards and targets, actioning any administration tasks in relation to ancillary sales and that they are carried out within the timescales given by suppliers. You will also administer cancellations received by email, post or phone are actioned in-line with company guidelines, respond to customers using our live Webchat facility when appropriate and ensure that any flight changes are actioned in a timely fashion. You will be required to assist in the training and development of new staff to induction, buddying, system and product knowledge, and actively contribute to departmental objectives relating to productivity and ancillary sales targets, whilst accurately maintaining information on suppliers’ products, terms and condition on the relevant database. The successful candidate will have experience of working in a customer service environment, with excellent communication, organisational and problem solving skills, with experience of working in a call centre/telesales environment. You will have a good attention to detail, be computer literate with experience of using Viewdata, TravelCat and Microsoft Office programmes is preferred but not essential.

Travel Consultant, Up to £17K basic - Average earnings £22-24K, South West London, ref: V599/2971

One of the UK's leading Travel Agents is looking for travel consultants to join their vibrant team in their prestigious HQ. As an experienced Travel Agent you will be joining one of the UK's fastest growing company's, taking a share amongst its team of travel consultants who receive over 2million enquires every month. Working in a dynamic and fast paced environment sees Travel Consultants receiving enquiries both over the phone and via email, and using your excellent Travel Agent knowledge be matching your clients holiday needs through either our clients own products or using other tour operators as best suited. Our client has a full and wide ranging product to choose from, so you will see yourself selling worldwide destinations and no enquiry is ever the same. The successful travel consultant will have previous Travel Agent experience, who enjoys providing excellent customer service, with a strong telephone manner and the ability to deliver sales results and work to targets. You will have a friendly and out going personality with good people skills, who can build rapport quickly. The successful Travel Consultant will require Tour Operator or Travel Agent experience.

Group Flight Operations Specialist, £24K, Buckinghamshire, ref: V481/2955

A group flight operations specialist is required to make sure all contract deadlines are entered on to the spreadsheet as you will be building multi sector fares into groups booking ready for ticketing. He/She will Ticket Long and Short Haul group bookings before ticketing deadlines and enter all refunds onto the refund log and action where necessary through GDS or Billing Settlement Plan link. He/she will update the re-issue log when a re-issue is actioned and update the changes log when a change is made by an Expedition Planning Manager or School Programme Manager that may affect fares or availability. You will also be negotiating with suppliers and maintaining strong working relationships with them. He/she will be booking group flights in the region of 200 and ad hoc reservations and entering names into group booking before deadlines. He/she will handle Q management and Source the best fare for teams by using all Airlines and Make savings over and above budget margins. To be considered for this position you will Work as part of a team and communicate effectively with others and attend supplier events You also must be prepared to attend and contribute to team/departmental meetings as appropriate.

Retail Travel Branch Manager, £22k plus commission, Essex, ref: V668/2830

A Retail Travel Branch manager is required to head up the team of highly successful travel agents. The Retail Branch manager position will involve controlling and supervising day to day management of the Travel Centre and formulating agree sales targets, budgets and forecasts as required and ensure commissions are being paid in line with CTTG?s negotiated rates. He / She will plan control and motivate all staff and initiate and promote staff educationals and ensure the outlet has high standards of presentation, cleanliness and client comfort. You will also ensure that all Travel activities are legally compliant and ensure all opportunities arising from CTTG membership are fully explored and taken advantage of.  He/she will increase sales and profitability within agreed budgets and control budgeted costs and achieve sound, well trained, intelligent and client orientated personnel base. Great opportunity for a Retail assistant manger or branch manager to further their career.

Travel Sales Consultant, £16K (OTE £25,000 plus benefits), Hampshire, ref: V575/2477

A specialist tour operator is looking for travel sales consultant with a proven track record of working in travel sales environments. You will be receiving incoming calls from the general public, listening to their needs and trying to match our clients’ products accordingly. This will help you to maximise the sale, by offering a full product range ensuring that all their needs are satisfied. You will make sure that all customers benefit from your excellent product knowledge and customer service, but be able to deliver challenging sales results, without diminishing your passion for travel. You will have a proven sales track record with broad travel experience to at least two of the following continents; Asia, Africa, Middle East, Latin America. You must also have a knowledge of flight reservation systems and preferably adventure travel industry experience. Knowledge of MS office, good keyboard skills and a high degree of attention to detail are important, as is the ability to inspire our customers about our trips via email and over the phone. This is an excellent opportunity to join a sector leading company in there beautiful Hampshire offices.

India Reservations, £20,500K, Oxfordshire, ref: V417/1697

Once the Jewel in the Crown, India still offers the intrepid Traveller many unearthed treasures for each individual to find their own. If you have travelled through India and have sampled the vibrant life that this country has to offer, and wish to share your treasured secrets with those who are wishing to explore, this maybe the prospect that you have been waiting for. The opportunity has arisen for someone who is passionate about India to work for a luxury bespoke operator at their delightful country HQ. Your role will see you creating and converting the sale of high-quality tailor made itineraries, where you are ultimately responsible for the planning, selling and implementation of the holiday; ensuring that your client's journey is as perfect as can be. You will be dealing with you clients over the phone, but there is the opportunity to meet them face to face or at PR events, something that our client encourages to help build customer rapport and loyalty. You will be keeping in touch with product developments in India, being at the top of your game, with up to date commercial knowledge so that your clients experience will be enhanced. Throughout the process you will be solely responsible for the smooth running of the client's holiday experience from the initial first contact to their arrival back home. This will see you sending personalised letters to clients to help understand their travel needs after they have received a brochure, loading enquires accurately, preparing fully personalised itineraries, effectively 'up-selling', 'switch selling' and 'asking for the sale.' Once the sale has been completed you will be expected to ensure that all services are booked with the appropriate suppliers, you will remain a single point of contact for the client until they depart, being responsible for all administration interaction, informing and acting upon and changes, amendments or alterations. It will be your ultimate goal to encourage and ensure that you are able to secure repeat business from your clients.  To achieve this you will need to be enthusiastic and articulate, so that your clients will know that they are speaking to a true expert who is truly fascinated with their holiday destination. You will be a motivated and committed individual with a desire to work to the highest standards with a cheerful, outgoing and confident personality with high levels of initiative fully understanding the importance of customer service. Whilst previous sales or travel industry experience is advantageous, this role is ideal for anyone who has a genuine love of this great country's people, places and culture and who is looking to work for a company that invests in its people and wants a career in travel.

Travel Consultant, Up to £16k, The City, ref: V601/2604

A growing online tour operator and travel agent are looking for a travel consultant to join there existing and successful team, in their easy to reach central location. You will be responsible for providing a friendly and customer focused service, listening to customers needs, before finding them the right products and ensuring that they book with you. As a Travel Consultant, you will be responsible for ensuring that all leads are followed up, and that all enquires are followed through to their logical end. You will be responsible for ensuring that all bookings are completed on time, that all the customers details are entered correctly, and that all documentation is correct and sent out in time. The successful Travel Consultant will be friendly, and out going, with a good telephone manner and be able to build rapport with clients quickly and effectively. You will have experience of previously working in the travel industry and is an ideal second job for the aspiring career minded Travel Consultant.

Marketing Executive, Up to £25k plus bonus, Hampshire, ref: V648/2789

A marketing Executive for a responsible travel company is required to co-ordinate day-to-day marketing duties, as well as online and offline projects. The Marketing Executive will be responsible for brochure production, advertising, mail-shots, statistics, copy writing, budget control, database management, promotional events and co-ordinating a small marketing team. You will provide weekly and monthly marketing statistical management reports as required and manage projects effectively using company guidelines on project management and planning. The successful marketing executive will hold a marketing qualification (degree or similar), have proven project management experience and a good knowledge of the travel industry (direct-sell). Personal travel experience is also important, as are strong IT, negotiation and copy writing skills, creative flare and an eye for design. You must be well organised and able to manage several projects simultaneously.

Travel Consultant4Cruise Travel Agent, £20K (OTE 30-35K), London, ref: V352/2784

A Cruise Travel Consultant is required by the UK's No1 specialist Travel Agent to join a rapidly growing team in the travel industry's most successful niche sector. The Travel Consultant will be working in a busy and vibrant travel sales environment selling a full product range across all liners - you will have a suitable product for anyone who wants to go on a cruise!! You will listen to your clients needs, and successfully match them with the right itinerary, before helping them maximise the enjoyment of there cruise by ensuring that all products are offered so that all their holidays needs are catered for. The successful candidate will want to work in a sector of travel that is in the highest of demand for a dynamic and forward thinking company. You will have an outward going and bubbly personality, who is able to build rapport with customers quickly and effectively, and always be able to provide excellent customer service so that you can maximise your sales. This company have the best paying basic, for a role of its kind in travel, with a generous and achievable commission scheme. Whilst the successful candidate may have worked in travel, this is not essential, just a strong desire to achieve and be the best!!

Travel Consultant4Ski Travel Agent, Up to £20k plus commission, London, ref: V423/2783

A Ski Travel Consultant is required for a leading independent ski Travel Agent to help match the needs of fellow skiers and snowboarders to the huge range of holidays that they can offer to ski destinations worldwide.  As a keen and passionate skier/boarder you will provide expert advice as a travel consultant by using your first hand knowledge to the general public by listening to there needs and helping customers make informed decisions on which holiday product to select. You will be commercially aware at all times, trying to maximise the sale, but also not compromising the reputation that Travel Consultants for this leading Travel Agent have learnt. Naturally, the successful candidate will be passionate about taking to the powder themselves, and have skied/boarded resorts across Europe or North America. You will have excellent communication skills, be passionate about customer service, and have some sales experience. Whilst Travel Sales experience will be beneficial it is not essential.

Business Development Manager, £22k (OTE £40k), London, ref: V656/2765

A Business Development Manager is required for this outstanding travel company. The business development manager role requires well-presented individuals with fantastic communication, telephone and interpersonal skills and responsibilities will include developing relationships with key decision makers in major organisations to improve opportunities for new sales and account development, lead generation via the database which involves cold calling and obtaining leads through self-generation. The business development manager will maintain contact in form of emails, phone calls, marketing newsletters, and reporting. The Business Development manager will have worked in other industries or managed successful businesses. This is a fantastic opportunity for a business development manager with the high base and commission structure to become one of the highest earners in the travel industry.

Reservations Sales Consultant, Up to £16K (OTE £22K+), Cheshire, ref: V639/2730

Reservations Sales Consultants are required to join an expanding independent reservations sales team who specialise in worldwide travel. You will not only be making sales and reservations to the general public, you will also be responsible for making reservations for corporate holiday clubs. You will be working in a fun fast paced environment taking enquires from both the internet and also over the phone, helping to match the right products from the full range available to you based upon the clients needs. You will proactively try to maximise the sale, through up selling the options available to your client, and suggesting other extras such as car hire, airport parking and lounges and insurance, before closing the sale and confirming the reservation. The successful candidate will have excellent communication skills and a strong, lively, bubbly telephone manner who is able to build rapport with others quickly and effectively. You will be target orientated and sales motivated, and have the ability to deliver results. You will have experience of working in a travel agency, tour operator or call centre and have an enthusiastic outward going personality.

Tailor Made Reservations Consultant, Up to £23k, Middlesex, ref: V85/2708

My client is looking for a long haul tailor made reservations consultant to book long haul tailor made itineraries for a number of corporate clients. The responsibilities of the long haul tailor made reservations consultant will be to answer email and telephone enquiries from corporate clients in an efficient and professional manner. The majority of bookings will consist of long haul enquiries ranging from point to point to complicated multi sectors. You will book flights, hotels car hire and rail through using a CRS preferably Galileo or Amadeus. You will be working from net rates and booking with suppliers direct or through a third party. In addition you will provide advice on visa and passports. The tailor made reservations consultant must have excellent knowledge of working with one of the GDS's (Galileo or Amadeus) in preference. He/she must have excellent knowledge of nett, published, one alliance, star alliance and round the world fares and able to perform re-calculations and re-issues. You will provide excellent customer service, communicate in a professional manner and ensure all problems are dealt with quickly and efficiently. This is an excellent opportunity for a person working in leisure to move into the business travel sector.

Reservations Sales Consultant, £18-30K (OTE £50K), Central London, ref: VAC622

An experienced Reservations Sales Consultant is required for a rapidly expanding specialist tour operator based in central London to work in the Florida, Far East and the Caribbean departments. The successful candidate must be able to communicate clearly on the phone, be highly target driven and have good product knowledge of these areas. They must be top sales people with a proven sales background and they will receive a good basic salary and an excellent commission structure is in place with the opportunity to earn up to 50k. They must be available to work shifts and weekends. This is a great opportunity for experienced sales people to progress in this area.   

Scheduled Operations Executive, Up to 19K, Kent, ref: VAC621

A Flight Operations Executive is required to manage the manifesting and flight allocations process. The role includes providing assistance to the Call Centre with their air enquiries and supporting the Aviation team with fulfilling the movement of passengers due to tour cancellation. They will be required to provide manifests to the airlines according to the contractual deadlines and in the agreed formats and to ensure the correct allocations are set up on the in house booking system and are adjusted as appropriate. They are to quality check bookings ensuring all details are booked correctly and solve any booking issues and create amended flight codes within the in house booking system to match the scheduled flying program. He or she will provide support and advise to the Call Centre with scheduled air related queries and to run the daily amendments and late booking reports and take all required action. They are to Liaise with the airlines on flight queries relating to manifesting, general queries as well as solving issues. They will manage the tour consolidation process ensuring customers are rebooked on to the best alternative holiday date and flights and manage the rebooking process for any affected flight cancellations  made by the airline. They are to maintain correct flight information on a daily basis identifying any problems/issues that will affect the scheduled flying programme and rectify them within agreed timing parameters and manage the queues in Galileo ensuring schedule changes and other airline messages are actioned on a daily basis. The successful person will possess a good knowledge of a GDS (Galileo / Amadeus or similar) and of current airline policies and their routings. Their PC skills are to include Excel, Word and Outlook. Experience in reading and understanding airline contracts will be desirable.

Reservations4USA Travel Reservations Consultant, £18K plus commission, London, ref: V612/2673

Reservations Consultants are required to work for this busy and well known online and trade sales reservations team.  You will be receiving enquires from the travel trade and the general public, by both phone and email, with the request to help them make reservations for flights, hotels, car hire and other ancillaries for worldwide destinations.  You will be looking into availability through CRS, and helping make alternative suggestions if the clients’ first choice is not available, before confirming the booking with them and securing the sale.  The successful candidate will have excellent fares and airline knowledge, with strong communication and people skills who is able to solve problems and help find the best fares available. This is an excellent role for an experienced Flights Travel Consultant to further there career, and be rewarded with excellent commission for the bookings that they make.

Reservations Executive, Up to £18K, Central London, ref: V535/2641

Reservations Executives are required for a leading reservation wholesaler, who specialise in making reservations for theatre breaks in London. A dynamic and growing company you will be making reservations on behalf of the UK & European Travel Industry, for those wishing to make reservations for London's Top Shows! You will be giving out information to customers, providing a high level customer service and client care, making the customers booking through a variety of channels, from over the phone, to fax and email with a timely and efficient response, providing a level of expertise through strong product knowledge. Once a booking is complete you will ensure that all necessary administration is complete. You will ensure that as many calls as possible are handled and converted into sales, and create and build strong working relationships with clients at all levels to increase client loyalty and grow the business. You will be required to make the company profitable by achieving sales targets, buying stock at the best possible price to maximum profit margin and be aware of stock liability and push where necessary. You will be working as part of a team, to ensure that all customers and clients receive a high quality service; communicate to supervisors/managers all relevant customer feedback, particularly in the areas of pricing, products and services, to facilitate on-going improvements in our service and prices and the continuous improvement of the service offered. The successful candidate with have excellent people skills, with the right balance of being able to deliver excellent customer service, whilst being able to achieve sales targets. You will be able to effectively communicate over the phone, and have some experience of working in a Tour Operator or Travel Agent.

Reservations Sales Team Leader, £25K, London, ref: V609/2636

Our high-end luxury reservations company seeks a reservations supervisor fully focused on maintaining an exceptional customer service that exceeds customer expectations, who will be able to motivate reservations consultants to make quality reservations. The supervisor will be dealing with a range of luxury worldwide products which form a distinctive over-arching brand and therefore must have self-motivation, an ability to learn quickly, a flexible approach to working and an excellent telephone manner. This role exists within a multi-lingual reservations team therefore it is essential that applicants are fluent in French and ideally fluent in German, Italian or Spanish. Applicants must also possess strong leadership skills in order to motivate, monitor and manage a team of five to six staff with an emphasis on training and coaching. The right candidate will have a resilient character, outstanding interpersonal skills and strong communication skills as they will be liaising with several departments and external companies. The successful candidate will be educated to A-level standard or equivalent specific subjects are not necessary, as well as being customer focused, a team player, and have experience of supervising a team and working with a luxury product. You will also have strong experience of working in sales, and be well travelled. This is an excellent opportunity to develop your career with a market leading company.

Reservation Round The World Executives, £20-25k, London, ref: V7/2646

Our client, a leading global travel company are seeking well travelled money motivated Travel reservations consultants to join their bespoke travel reservations team. Their specialist reservations destinations are Worldwide, Africa, Far East, USA, Canada, Caribbean, Australia, New Zealand and they require experienced Travel reservations sales staff. He/she will be committed to working in the travel industry and have extensive travel reservations experience selling worldwide destinations and have excellent worldwide geographical knowledge. To be considered for the position and an excellent telephone manner and good attention are paramount Applicants need to be computer literate with good writing/keyboard skills. and a passion for travel. This company offer great perks a professional working environment, educationals, pension, discounted travel, travel allowance, continuous training and development and a fast Track Management Programme.

Retail Branch Manager, £17Kplus commission, West Sussex, ref: V233/2638

A leading network of travel agencies are looking to recruit a Branch Manager for the management of a successful store. The overall purpose of the Branch Manager will be the management of all branch resources in order to increase Company profitability and reputation whilst providing the best possible service to clients. This will see you ensure the branch provides the best possible Customer Service, through effective communication between the staff, manager and customers by promoting a positive attitude, to help increase sales, and maximise branch profit through the motivation of the team and the use of effective sales techniques. You will promote the company's strengths, generating company loyalty, encouraging word of mouth advertising and maximising the local impact of the company.  You will ensure that the branch is appropriately staff at all times, recruit suitable staff, promote a positive team spirit, and recognise team/individual performance, and help provide progression through continuous training, thus being responsible for 1-to-1's and annual appraisals. You will maintain high standards throughout the branch, ensuring windows cards and brochure racks are up to date and presentable, and that all miscellaneous administration tasks are complete. The successful candidate will be open, honest and courteous when dealing with others, and be able to listen to and acknowledge other peoples opinions, and be able to communicate at all levels effectively helping to establish strong relationships.  You will have prior experience within an ABTA retail agency at a management or supervisory level and be customer service focussed.

 

Leisure to Business Travel Consultant, Up to £20k plus com, London, ref: V7/2634

A top Business Travel (BT) Company are looking for a business travel consultant to join a team of highly successful individuals within the business travel sector. The role will involve working Monday to Friday; you will book all aspects of the business travel clients travel needs. You will also have excellent skills and knowledge within the travel industry that you will be able to bring to this rewarding a varied role. A business travel background is not essential as our client is happy to train candidates in business travel from a travel sales background .Our client will look at outstanding candidates with a tailor made leisure or airline travel background. A working knowledge of a major GDS is desirable. If you are a leisure travel consultant wanting to break in to the rewarding world of business travel then this is the role for you.

Southern Africa Reservations, £18-20K (OTE £24K), Surrey, ref: V607/2625

Reservations Agents are needed for a leading specialist to Southern Africa to make reservations to this extra-special destinations. You will be providing reservations advice, and finalising reservations for clients by providing expert travel advice for clients wishing to make reservations to Southern Africa.  It will be your responsibility to prepare itineraries and other quotations, as well as providing general travel advice.  It will be necessary to checking availability and place bookings with safari lodges, hotels, and other accommodation, research flight options for clients and place car hire bookings. You will manage all aspects of the relationship with your clients including sales, collection of monies, dispatch of travel documents, and resolving such issues as may arise from time to time. Other duties would see you updating the company database and website as needed. The successful candidate will have a good knowledge of travel to Southern Africa - especially South Africa and safari lodges - and a proven track record in selling holidays and safaris to South Africa and the neighbouring countries.You will have a clear and professional communication style, with good telephone and written skills, good organisation, time management and prioritisation skills and the ability to work both independently and as part of a team when required, as well as good numeracy and computer skills. Graduates who are well travelled to Southern Africa and show the potential to develop quickly in the role will also be considered. The role is Monday to Friday, and will give you the opportunity to travel oversea.

Reservations / Admin Supervisor, Up to £18k plus comm., Kent. ref: V145/1677
 
Independent travel company are looking for an Admin/ reservation Supervisor to supervise the team and book accommodation to destinations through USA and the Far east. The responsibilities of the reservation/ admin supervisor will include taking calls from travel agents and confirming incoming requests within a specified time deadline. You will be expected to handle room allocations, send through manifests, ensure all requested bookings are followed through to confirmation and late bookings are confirmed prior to departure. He/she will perform daily administration duties including sending invoices and chasing payment. You will ensure that you are aware of the latest special offers and distribute these to agents. The successful applicant will preferably have previous experience working within a tour operating environment. You will possess excellent communication and customer service skills. He/she will be able to work within a team offering help to members when required.

Retail Travel Sales Manager, £23k OTE £40k, London. ref: V7/2435
 
Our partner is looking for a Branch manager to manage the sales team of dynamic travel agents located in London.The responsibilities of the Branch manager are to lead a team of travel consultants by ensuring each individual reaches their sales target. This will be monitored by tracking each individual against KPI's. You will also motivate the team on a daily basis, by creating a dynamic atmosphere to work in, be responsible in arranging team night outs. He/she will follow agreed plans and budgets for driving growth of stores turnover margin and profit. He/she will communicate fully in daily and weekly business meetings. You will ensure all staff are trained highly in customer service and levels maintained. You will ensure the store is compliant with companies' guidelines.The successful applicant will have a proven track record in sales, conversion and profitability. He/she should have previous experience working in a management or supervisory role. He/she will be self motivated, possess excellent time management skills and able to multi task. You will have strategic as well as operational thinking.

Reservations Supervisor, £21k Plus £3k commission, London. ref: V335/2399
 
My client are looking for a reservations supervisor to manage the operations of a growing reservations team specialising in FIT and Group Travel. The reservation supervisor will be hands on taking enquiries whilst ensuring the other team members are providing excellent customer service at all times. You will monitor how quickly enquiries are acted upon and responses given. You will provide system and procedure training. He/she will Co-ordinate staff roster, annual leave and fam trips. You will quality check all bookings. You will attend management meetings and liaise regularly with the operations and marketing teams. He/she will also be the point of contact for the sales managers, overseas suppliers and any IT issues. The successful applicant will have experience managing a small reservations team or have worked in a senior reservations role and wants to make the step into management. He/she will be organised, enthusiastic and a good team motivator.

Business Development Manager, 1st Year Earnings £35k, London. ref: V7/2393
 
The UK's leading travel company who are continuously expanding all the time, are searching for experienced sales professionals to join their business development team. As a Business Development Manager for the company's new Business Travel brand, you will source new accounts and develop business for this brand, which will then in turn be serviced by their top business travel account managers. The company are looking for ambitious, target driven individuals who have a proven track record in sales and marketing, and be able to confidently promote and sell the benefits of a new and expanding brand. The company provide excellent ongoing training, fantastic support and offer fantastic bonuses on top of the very competitive salary.

Retail Travel Assistant Manager, £20K, Hertfordshire. ref: V552/2361
 
Established independent travel agent is looking for an experienced travel consultant to service a mixture its leisure travel clients. The role will be to book package holidays using Viewdata, scheduled flights and ticketing using CRS and UK rail tickets whilst offering high levels of customer service at all times. He/she will also perform general administration duties including chasing invoices and confirmations, daily banking, writing up window cards and stacking brochures. The successful candidate will have previous travel industry experience working in a travel agent using a CRS and Viewdata. You will be self motivated, organised, possess good customer service and sales skills and able to work in a team.

Luxury Travel Consultant, Up to £18k, West Midlands. ref: V545/2348
 
A well established retail travel agency who pride themselves on their reputation for a professional personal service are looking for a travel consultant to join their knowledgeable and dedicated team. As a well respected agency the successful candidate will be dealing with a discerning clientele to help offer them a full spectrum of premium products to help satisfy their holiday needs. To achieve this you will be tailor making many of your clients itinerates where you will be able to draw upon your own experiences, or those of your colleagues, to help make dreams become a reality. This knowledge will naturally be combined with offering a superior customer booking experience, to ensure your clients book with you again and again. As a result you will need to have excellent destination knowledge of numerous worldwide destinations with an awareness of the products that are most appropriate for your clients needs. Good customer service and communication skills are essential. Knowledge of Galileo would be advantageous, but training will provided for the right candidate. This is an excellent opportunity for experienced Travel Professionals who wish to work for a respected agency and deal with the public face to face.

Tailor Made Travel Consultant, £17K rising to £20K after one year (OTE £25K+), East Sussex. ref: V473/1962
 
A progressive travel agency who specialise in worldwide travel for independently minded people are looking for a Travel Consultant to join their friendly and knowledgeable team. As a Travel Consultant you will be fielding a host of enquires from over the phone, by email, and by appointment. You will be listening to your customers varied needs, and using your extensive travel industry knowledge will be helping organise a large selection of trips from single and multi-centres to Round the World and Gap year travel. Once you have researched and agreed an appropriate itinerary for your clients it will be your responsibility to ensure the smooth running of the booking with support from other in-house departments. It will be your responsibility to ensure that the different components of a clients trip are booked with suppliers correctly, communicating any changes between all parties clearly and effectively. You will be responsible for the despatch of all documentation to the clients, from invoices, itineraries and tickets ensuring that all of them are issued on time and correctly. The successful candidate will have experience of working in a Travel Sales environment, and have a passion for exploring the world and sharing this with others. You will have a vibrant personality, with an infectious enthusiasm for travel, which enable you to build rapport with your customer's easily allowing you to maximise your sales. CRS knowledge would be desirable, but cross-training or training will be provided for the right candidate. This is an exciting opportunity to work with an established company respected for their expertise in a vast array of worldwide destinations.

Retail Branch Manager, Up to £22k, Hampshire. ref: V275/2032
 
My client is one of the UK's most well known independent retail travel agencies and they are opening a new branch in a fantastic location, so are looking for an experienced Branch Manager to take the branch forward and implement strategies. You will be responsible for managing and motivating an assistant manager and a team of experienced consultants. You will also be required to share your extensive travel and travel product knowledge with your team, so therefore you will be expected to train your consultants wherever you feel they may need the extra knowledge in order to provide the best possible service to your customers. This is a fantastic opportunity to take this branch in the direction you feel it will need to go.

Travel Consultant, Up to £20K, London. ref: V437/1748
 
An excellent opportunity has arisen for a Travel Consultant to join a independent tour operator who provide luxury holidays to exotic destinations around the world. As an experienced consultant you will be looking to broaden your Travel knowledge, wishing to gain an appreciation and fuller understanding of how a travel operator works. Your role will see you taking enquires and converting them to booking for Luxury holidays to exotic worldwide destinations by phone and email. Full product training will be provided. As being a key member for a small-medium sized company you will also be working in other 'areas', that will see you gain experience in product, operations and administration. You will be responsible for uploading any product changes on the company's in-house system, ensuring that clients holidays are booked correctly through suppliers and that their details are loaded on the system correctly, compiling, creating and checking document packages are all in order for customers before sending out documents in the post. This is a hugely varied and challenging role, that the successful candidate will find immensely rewarding. You will need to be bright and enthusiastic, with excellent communication skills. With a dynamic personality you will be a team player with the ability to multi-task.

Tailor Made Consultant – Far East, Up to £18k plus commission, Surrey. ref: V98/1953

Tailor Made Reservations Consultants are required by a leading Tour Operator to create and sell tailor made holidays to the Far East. The ideal candidate will have at least 1 years experience within a similar tour operating environment, be confident in speaking with clients and developing relationships in addition to being competent in IT. Organisation and administration skills essential as well as having the ability to work under pressure and on their own initiative. It is also essential that you have destination knowledge of the mentioned area. Great opportunity for a passionate person to develop their career in a super working environment selling reservations to exotic locations.

Sales Executive, Up to £21k + bonuses + benefits, Surrey. ref: V94/1780
 
A leading loyalty marketing agency is looking for an experienced Sales Executive to join their expanding team. The role will require you to support the delivery of profitable revenue from new business, researching and contacting the right sections of the market to open opportunities and build relationships. It will also require you to assist with the collation of information and preparation of responses to client briefs. Key aspects of the role will include; support of the strategic development plan for researching sector targets; contact selected prospective clients; ensure the highest quality information is provided; research and understand background information in targeted industry sectors; and to prepare reports on business development activities. The ideal candidate will have experience in a telephone sales environment, ideally within a marketing context. Have excellent people and relationship development skills; be confident; resilient and have a will to succeed within the organisation. This particular role may suit someone from a sales & marketing background or has experience within a media/advertising agency where you have been in constant contact with clients with regards their marketing/PR activities.

Agency Sales Support Executive,Up to £19k, London. ref: V13/1725
 
Award winning online travel company is looking for an agency sales support executive to provide support to sales teams to increase sales in the B2B market. The responsibilities of the Agency Sales Support Executive will be to contact registered agents to assess their business, update records and encourage sales. You will take incoming enquiries from agents, process new registrations, produce weekly updates, provide support to credit control, and seek feed back from agents. The role also involves you to send out agent communications, incentive rewards, mail merges tied in with marketing and sales drives. You will attend trade shows and possibly visit some agencies to assist in conducting training. In addition the agency sales support executive will assist the sales team with travel arrangements, co-ordinating flyers, posters, updating monthly figures, run reports and assist in the planning of conferences, trade shows, educationals and road shows. The successful applicant will be required to have previous experience working in the travel industry with a sales and customer service background. You must have excellent English language skills both written and spoken. He/she will be an organised person who is numerate, has initiative and can multi task. The company offer good salary + Pension contribution, private medical, staff discounts and Gym contribution. Working hours Monday - Friday.

Travel Sales Agent, OTE £25k, excellent commission, Hampshire. ref: V385/1481
 
An opening has occurred at an exciting e-commerce company to work in a buzzing call centre environment, with the opportunity to earn excellent commission on every booking you make. You will be identifying your customer’s needs, selling them products most suited to their needs, while maximizing your profits. This will be achieved by working through a variety of mediums, whilst always retaining a focus on the highest levels of customer service. You will also be in control of your reservations ensuring that they are all correctly priced and accounted for. You will have a sound Geographic knowledge and have worked with reservations or PC systems, with the ability to work towards set targets. This is an excellent opportunity for Travel Consultants wanting to work in a high paced, exciting environment and be rewarded for their efforts.

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