Late Sales Executive, Up to £18K, Kent, ref: V391/2980

A Late Sales Executive is required to oversee the maximisation of load factor and yield for late selling products for a leading tour operator, where it will be your responsibility to minimise the risks of product remaining unsold, and maximising profitability and yield. You will be required to maintain rate of sale to achieve targeted load factors for specified destinations, achieve financial and targeted load factors of guaranteed bed stock and identify excess/shortfall of guaranteed bed stock and implement a strategy for an alternative distribution of sales. You will be required to manage the beds to seats ratio ensuring the correct mix of beds for relevant market conditions and provide a weekly report of 'dead' seats to be promoted through Seat Sales, whilst proactively maintain the flow of communication between key personnel and departments in order to achieve company and departmental objectives, and be able to provide competitive prices for various advertising mediums. The successful candidate will be highly motivated, numerate and results focused, be able to maintain a high standard of communication skills and ability to communicate at all levels, with an excellent attention to detail, a proven ability to work to strict deadlines and under pressure, and a strong analytical and commercial skills. 

Business Development and Quality Manager, Circa £23K, Hertfordshire, ref: V613/2979

A Business Development and Quality Manager is required to have a key role in the management and delivery of business strategy to agreed targets for a leading tour operator; this will be achieved by identifying and developing new business areas and opportunities, and leading quality standards to develop and progress business efficiency. You will be required to provide strategic competitive views in the market and identify, research and make proposals on the sale or acquisitions of holiday products and companies in line with company objective. This will see you manage annual reviews of the agreed company strategy, assess progress and recommend changes and new developments, taking responsibility for project management to implement development strategies, and provide progress updates as required. You will source and manage contact with consultants and suppliers in pursuit of new business areas, acquisitions and opportunities as necessary, and carry out presentations and negotiations to potential new contacts / partnership organisations. You will provide direction to the Business Development and Quality Co-ordinator, to carry out and analyse market research with existing and potential guests both through telemarketing and email research, helping to identify areas of business development need and create ideas and support plans to meet these needs. The successful candidate will have experience of proposal and tender writing; report writing; be able to accurately analyse a broad range of information and be able to present to a wide range of audiences, whilst being a confident decision maker with good financial acumen and strong budgeting skills. You will operational knowledge of the holiday market, project management, and new business development. You will be self-motivated; results driven; diplomatic; self-confident; creative and discreet with confidential information.

Flights Reservations Consultant, Up to £17K, Hertfordshire, ref: V426/2957

A well renowned Tour Operator who specialise in activity holidays is looking for a Flights Reservations Consultant to liaise with customers with regards to their flights and deal with any flight reservation related query. Working in the busy Travel Team, the Flights Consultant will be responsible for contracting, booking, reservations and ticketing all the flights/rail for around 15,000 passengers a year. Your role will see you: Responsible for the reservations, manifesting and ticketing of flights using Amadeus and other systems, Booking flight reservation according to clients' needs using Amadeus, internet, phone and e-mail, handling client queries, Calculating flight supplements from flight costs, Answering inbound sales calls, Day-to-day administrative tasks relating to flights. The ideal candidate would be able to work accurately with a good attention to detail and organisation, be friendly and patient, a fast learner and be able to work to deadlines. Experience of working with a GDS, but this is not essential. This is a great opportunity to work with a caring ethical company, who donate all their profits to relevant charitable causes, and will help develop your career in travel.

Reservations 4 Asia - Luxury Reservations, Up to £30K plus commission, London, ref: V172/2956

Are you a Reservations Specialist for India & South East Asia? Do you want to play an important role with the leading travel reservations company in London? Are you ready to become the best specialist there is? If so, this is the role for you! A reservations consultant for Asia is needed by a preeminent luxury tour operator to make reservations for India and Indochina. You will be tailor-making reservations for an esteemed and distinguished luxury clientele, who have discerning tastes, for those who are wishing to experience the exquisite charm of the sub-continent. You will be provide a fully personalised service, looking after their needs from beginning to end, using your industry leading extensive knowledge to ensure that their every need and convenience is catered for, and that all eventualities are thought of; not only to maximise the clients spend, but to also make there trip a journey of a lifetime and that they enjoy it in the upmost comfort. You will be responsible for the operational handling of your client’s journeys and look after any guest requests, amendments or operational issues by liaising overseas with the relevant supplier. You will be responsible for ensuring post journey satisfaction, to see that the trip met expectations but also to foster repeat business or give the opportunity to effectively deal with any post trip customer service. This is the opportunity to practice you expertise and knowledge with a company at the pinnacle of Travel, and is ideal for an experienced India or Asia specialist to take the next step in their career.   

Reservations Executive 4 Polar Region Reservations, Up to £18K, Surrey, ref: V387/2828

A Specialist Tour Operator who offer a wide range of 'once in a lifetime experiences' are looking for a Reservations Executive to join their team as their business continues to grow and develop to work in there award winning Polar team. As a Reservation Executive you will be handling reservations through a variety of mediums while maintaining extremely high standards of customer service towards your clients. You will be working within a team of Reservation Executive, booking dream holidays and achieve the maximum revenue possible for each booking by pro-actively up selling; this will be accomplished by you having a thorough knowledge of the regions and the products you are offering. You will need to be aware of your own personal targets as well as the overall sales and marketing strategies, and will be invited to contribute regularly to the development of the business. The candidate will have an eye for detail combined with a get up and go attitude, with capability to easily persuade and influence to help up-sell, switch sell and close their sales. This role will suit someone who has a passion for unique and luxury products, who has tour operator experience, and wishes to work with an amazing product at a luxury company.

Reservation Graduate Middle East Reservations Executive, Up to £20k  plus commission, London, ref: V34/2826

A Reservation Graduate Middle East Reservations Consultant is required to join the reservations team of highly knowledgeable experienced reservations team. The position will involve handling telephone enquiries for your own product, either answered directly by them, or transferred to them by colleagues and taking enquiry calls and written enquiries from direct clients and travel agents. He/she will Tailor made itineraries and plan these in detail, taking the requirements of the client into consideration, giving expert advice and guidance when required. He/she will fully research all itineraries, from the information/costings held on our client’s in house FIT system or on file, Galileo for flight information, manuals and guides where necessary. You will consult with our ground handlers before a quotation finally becomes a booking and ensure that clients are advised of likely timescale for this process. This varied position will also involve sending requests to our booking agents or property (varies by product) to instigate the bookings for each segment of any tailor made section of their holiday. You will follow up any waitlisted or on request section and make sure the clients is made aware of the status of their booking and ensure the smooth running of any booking and provide pre departure service to clients as per our booking conditions and ensure that clients receive their travel information and travel documents in good time as per the set schedule, i.e. (FIT and individual traveller bookings. To be considered for this position you must have travelled to at least two countries in the middle east and have good knowledge both geographically and culturally.  

Content Publishing Manager, £DOE, Surrey, ref: V446/2824

A highly respected tour operator is looking for a Content Publishing Manager to join its esteemed ranks.  You will have overall responsibility for the management and publishing of all content information in the company brochures and websites, helping to continue the transformation of the UK business into the new group content management process focused on media neutral content which has multiple publishing channels. You will be required to manage the annual brochure production cycle using new group processes, whilst ensuring the customer view is always paramount. You will possess excellent project management skills as well as solid influencing and negotiation skills. You will be knowledgeable about brochure production and web publishing as well as content management systems. Your solid editorial skills will ensure consistent tone of voice and optimisation of copy for search engines. You will have excellent communication, co-ordination and people management skills, with experience of managing change within a business and the ability to withstand pressure to maintain required performance. You will have team leadership and motivation skills - effective management and team leadership skills including experience of leading teams through significant change, strong understanding of the customer and how best to communicate with them and be able to lead change & project management on time and to budget. You will need influencing and negotiation skills - has ability to create win/win situations whilst ensuring needs are best represented as well as experience of Content Management Systems - previous experience of CMP; Experience of brochure production - previous experience of production as well as a passion for travel and delivering excellence at all levels.

Europe Reservations Consultant 4 Luxury Tour Operator, Up to £18K plus Incentives, South West London, ref: V323/2801

Reservations Consultants are required to join a Luxury Tour Operator who specialise in some of Europe's most stunning and secret destinations. As a Reservations Consultant you will be dealing with enquiries generated via the telephone and email, listening to customer needs and offering holiday options based on the clients requirements. During the reservations you will be looking to maximise the product sold by offering a full service of products to make sure that your customers’ holiday experience is complete.  Whilst always providing excellent customer service at all times, you will also be cross selling to other destinations to help attract repeat custom for future bookings. The successful candidate will have a proven track record in the travel industry, with excellent communication and people skills and a strong telephone manner. You will be outgoing, friendly and have experience of working in a travel sales environment. Product training will be provided, but you will require knowledge of Greece, Corsica, Spain, Turkey, Italy and Morocco - either through first hand travel knowledge or through previous sales experience.

Customer Relations Executive, Up to £25K, South West London, ref: V323/2800

An exclusive luxury tour operator is seeking a full time customer relations executive, who will have overall responsibility for dealing with all post departure customer feedback and enquiries. Your main responsibilities will see you provide prompt and effective complaint handling, by letter and telephone, to investigate and provide feedback from overseas staff members, to resolve post travel issues and to file complaints correctly and accurately. The successful candidate will have a genuine interest in providing excellent customer service, excellent communication skills including letter writing, computer literacy with experience of Microsoft Word and Excel, and have excellent Administrative and organisational skills. The successful candidate will have had previous experience of dealing with complaints and corresponding by formal letter.

Training Executive, Up to £25K, Loughton, ref: V10/2799

A Call Centre Sales Coach is required by a leading tour operator, where you would be responsible for the improvement of the call centres overall Conversion rate through effective monitoring of staff and setting of both individual and team KPIs. You will be constantly monitoring the performance of colleagues, providing coaching, and offering advice and training to help improve there performance for their own career development and the benefit of our client. The successful candidate will have a proven track record in People management & staff development, have the ability to deliver effective training sessions and evaluate results, knowledge of setting SMART Objectives, the ability to compose SOFT reports and set KPIs. You will have excellent organisational skills, be able to communicate both negative and positive feedback at all levels and also be able to overcome objections and work under pressure. The successful candidate will have two years experience in a similar position.

Groups Operations Executive (French Speaking), Up to £16K plus Bonus, North West London, ref: Up to £16K plus Bonus

An Inbound Tour Operator who are unique in their sector of the industry, who are regularly recognised for their achievements are looking for a Groups Operations Executive to join their friendly team.  You will be welcomed like a member of the family, where your duties will see you overseeing the operations of our clients groups and ensure that client's expectations and requirements are more than met. You will be responsible for ensuring that all services are correctly booked from the time that a booking is confirmed and ensure that requested changes are confirmed within company deadlines and that the client is constantly updated on the status of the group. When it comes to the time of travel you will issue the correct documentation (e.g. invoices, vouchers and general information) on time, while also being responsible for ensuring that payment for bookings is collected in accordance with company requirements. Other duties will see you dealing with customer feedback and making sure that supplier's invoices are according to agreed contracts. The successful candidate will be friendly and very customer orientated, able to work to a high accuracy, with the ability to work to tight deadlines. As you will be dealing with overseas markets you need to be fluent English and German or French. This is a marvellous opportunity to enter the Travel industry as experience is not necessary.

Voyages Reservations Executive, Up to £23k + benefits + bonus, Gloucestershire, ref: V521/2545

A specialised and growing Tour Operator of over 20 years, sending customers to every corner of the earth on bespoke and tailor made holidays is looking for a Voyages Specialist to join its expert team.  You will be handling enquires and reservations over the telephone, face to face and via email/internet for our clients growing Voyages division helping to promote, create and sell tailor made holidays. The product would see you taking a consultive approach for once in a life time journeys involving travel by boat, with a core product in Polar Journey, but will also see you organising trips along the Amazon, through Papa New Guinea and many other exotic locations. In a varied role you will be creative, listen to and understand client's preferences in order to create inspiring and original itineraries. The job will require you to update the website for the relevant areas, create copy for newsletters and e-news and maintain a Travel Blog.  You will be expected to meet and exceed targets through effective management of areas, generate new business by continually improving and developing new programmes, develop key relationships with outside agents and suppliers and be self motivated and have the ability to work unsupervised and on own initiative. The successful candidate will have a genuine passion for travel without frontiers, and a commitment to responsible tourism. You will be an experienced Tailor-made Consultant, committed to providing excellent customer service, have excellent written and verbal communication with the ability to thrive on working in a pressurised environment, and be able to work to targets.

Copy Writer, £aee, Surrey, ref: V446/2782

One of the most renowned travel companies in the UK is looking for a copy writer to produce leading write inspiring copy for a range of marketing communications including email, direct mail, advertising and web content.  The responsibilities of the copy writer will be to provide copy to describe the company’s brand and the range of travel experiences that the company offer to encourage direct customers and travel agents to book holidays. Through direct and trade email activity, brochure, website, advertising campaigns you will compile copy & headlines which will be compelling and persuasive. You will also write articles and features on destinations to support the website. You will ensure that all proofs are checked for factual accuracy with correct spelling and punctuation throughout and ensure clarity and consistency of copy to support the company's brand. The successful applicant will require having strong language skills, backed up with strong English language grades / professional writing qualifications. Previous experience of working in the travel industry would be preferable but not essential. You will be PC literate, in particular Microsoft Word to immediate level. You will possess a creative flair - can demonstrate ability to write imaginative and persuasive copy for commercial success. He/she will be personable, friendly and influential with all levels of staff. Listens and takes direction well but is also able to challenge and disagree diplomatically but effectively.

Marketing Analyst, Up to £aee (6 month maternity cover), Surrey, ref: V446/2781

Leading travel industry supplier is looking for a marketing analyst to cover maternity for 6 months.
Working within the marketing department, the responsibilities of the marketing analyst will be to analyse and report on data driven through direct marketing campaigns. You will Assist in the development of customer segmentation and profiling system in order to implement a segment-driven contact strategy to increase retention, in particular looking at response rates, conversion rates, trends and ROI. Working with Marketing department to develop appropriate KPIs, measures and methodologies. He/she will ensure data integrity is maintained, managing regular database cleans and customer updates on the AS400 (CRM). You will also perform web analysis producing weekly and monthly reports, identifying new metrics to improve the understanding of user behaviour and highlight problem areas and recommend appropriate changes.The successful marketing analyst will be educated in a statistics or mathematical degree. He/she will possess marketing analysis techniques such as CHAID and PWE and highly advanced in MS Excel and Access. Working knowledge of CRM, AS400, SPSS, SAS, and FastStats would be preferable but not essential. He/she will be good at planning and organising own time without supervision, while being able to meet deadlines and targets. You will be able to communicate findings and present them into a readable format for colleagues.

Content Co-ordinator, £aee, Surrey, ref: V446/2780
A content co ordinator is required to join the editorial team of expanding travel company. He/ She will provide editorial ownership of all product content for selected destinations plus copywriting, editing and proofing of accurate and grammatically correct content for web and brochure incorporating comments from suppliers. He/she will work with copywriter in scheduling new content requirements in time for web and brochure launches and work with style guide to ensure consistency across all destinations and that content conforms to the in-house Tone of Voice style. He/she will source new content where required and work with Image Technician / Marketing / Product to ensure that image selection conforms to commercial requirements and visual language. He/she will assist in the co-ordination and supply of content for brochure cycles and work with Studio to ensure smooth set-up of each brochure cycle (notification of new content fields, correct word counts, image selection etc). He/she will work with Studio to ensure any manual brochure page changes are replicated in the system where appropriate To be considered for this position a strong command of English language and grammar and excellent attention to detail are required. He/she will need to understand the commercial relevance of product content presented within brochures and on the web and be able to communicate clearly.

Content and Publishing Executive, £aee, Surrey, ref: V446/2779

A Content and publishing executive is required to join the Copywriting team of leading travel company prioritising workload based on schedules and commercial needs of the business and to ensure content maintains a media-neutral focus for output to multiple sources, including web and brochure.
He/She will Liaise with Heads of Marketing, Market Managers, Brochure Editorial ownership of all product content (encompassing all text and imagery), ensuring that the commercial requirements of the business are correctly balanced with customer information needs. He/She will handle copywriting, editing and proofing of accurate and grammatically correct content for web and brochure incorporating comments from suppliers, Customer Service, Resort and any other relevant business areas. You will need to a dhere to group content strategy, co-ordinating development requirements and implementation of group content system and ensure content strongly reflects commercial needs, To be considered for the position an excellent understanding of the commercial relevance of product content within all channels of distribution, predominantly brochures and website. He/she will need strong organisational skills and have the ability to works well under pressure with a strong understanding of how best to present information to the customer.

Senior Aviation & Ticketing Executive, Up to £26k, London, ref: V30/2776

A Tour Operator with an unrivalled reputation is looking for a Senior Aviation and Ticketing Expert to join their award winning team. The Aviation and Ticketing executive will be working in a broad role covering a full range of tasks where a strong and well-rounded individual with excellent aviation experience is required where there will be a strong focus on contributing to and enhancing current fare saving tasks. The role requires knowledge of all tasks within the aviation team and includes providing cover for any team members when they are away. Tasks may include, but are not limited to, quality checks on bookings, standardized fare savings procedures and utilizing special offers, allocation and group fare management, handling schedule changes, name releasing and general airline correspondence. The successful candidate will have a minimum 3 years experience in a similar aviation role, with a detailed knowledge of scheduled airlines and their systems for working with tour operators, a detailed knowledge of Amadeus and ticketing issues and a strong understanding of airline contracts and fares including IT rates, seat only and published rates. Also a working knowledge of CAT 35, and Hitchhiker would be an advantage. The candidate will be able to build strong positive relationships with other teams and departmental managers, have good written and oral communication, be commercially aware, with sound decision making skills and highly organised with good project management abilities. You will also have the ability to multi-task and problem solve, and be imaginative, creative and organised.

Reservations Africa Safari Reservations Consultant, £25k plus Commission, London, ref: V407/2773

An Africa Reservations Consultant is required for this fantastic travel company. The Reservations Consultant is responsible for achieving agreed sales figures to their brand. This includes meeting both revenue and profitability targets as set by the Brand Manager/Company. The ability to understand the clients requests completely, review the best holiday options for them, produce a quote and close the sale are the key roles of the reservations consultant. The reservations consultant will plan and organise sales training, ensuring ones knowledge is of the highest standards and they must be able to take on new areas to sell and have the desire to learn more on a daily basis. They will manage day-to-day enquiries entering the business, quoting and converting bookings ensuring focus on revenue and profitability. The reservations consultant must be able to meet (and surpass) agreed personal and team sales targets with agreed profitability levels. They will monitor and report sales activity as required by the Sales Manager and plan and implement ones own training needs within guidance of the Sales Manager and Budget. The reservations consultant will manage customer service levels and client satisfaction. This includes dealing with complaints (in conjunction with Sales & Brand Managers). The reservations consultant will understand emphatically the Africa travel business and they must be able to communicate and motivate via both written & verbal media. They must understand sales and be a keen, determined yet emphatic salesperson who understands the importance of relationship building at all levels for direct clients, travel agents and suppliers. Ability to analyse and report on statistical information at the highest level is essential and so is the ability to manage own time and that of others successfully. 

Marketing Executive, £23k, London, ref: V659/2770

A Marketing Executive is required for this fantastic travel company. The Marketing Executive will deliver, on budget and on time, the highest quality marketing and communication activity toward Travel Trade partners in accordance with the annual sales and marketing plans and to support to the marketing manager in day to day operations. The Marketing Executive will Assist the Marketing Manager in delivering the marketing and communication activities (direct marketing and e-marketing) in accordance with the strategy. They will liaise with external agencies and ensure project requests are dealt with in a timely and efficient manner. They will also liaise with the Field Sales and helps to provide the required marketing support. The Marketing Executive will ensure the smooth running of the distribution process for specific campaigns as well as for daily fulfilment. They will also assist in ensuring smooth running of the production process and help to ensure that deadlines are met and the budget is managed efficiently whilst monitoring competitor activity and report on it. They will Work with Field Sales Officers (FSO) to find, brief and set up venues or stands and support for events. They must be educated to A Level standard or equivalent and have experience in a marketing department or a communication agency and experience in travel trade sector or hospitality. A good knowledge of German is desirable.

Reservations Consultant, £17k, London, ref: V649/2756

A Reservations Consultant is needed to join a fantastic travel company specialising in Turkey and Northern Cyprus. The reservations consultant will join the company’s expert reservations team to help give expert reservations advice to the general public.They will be taking enquiries and providing excellent customer services for those looking to book holidays to Turkey and Northern Cyprus. The reservations consultant will be responsible for the selling and handling of enquiries, providing excellent advice, completing the booking and communicating with others at all levels both inside and outside of the organisation.The successful candidate will have excellent written and verbal communication skills, be able to build rapport effectively and provide excellent customer service. Once a booking is complete reservations consultant will be responsible for post-booking administration, so therefore strong multi-tasking and organisation skills are also required.This is an excellent opportunity for an experienced reservations consultant to join this fantastic company with an excellent work environment.

Flight Reservations Consultant, Up to £21k, London, ref: V194/2753

Flight Reservations Consultants are required to work for a busy tour operator in their flight only department. You will be making reservations for those requiring flights to destinations throughout Africa, providing excellent customer service and detailed assistance in finding the best fares for you customers.  You will be required to use your excellent airline product knowledge in finding the best travel route, and ensure that all reservations are completed correctly within the airlines fare rules and that tickets are booked within the reservation deadline. The successful candidate will have knowledge of a major CRS, with experience of reading airline contracts, and also dealing with IT, Nett and Published Fares.

Luxury Reservations Consultant, Up to £28k, London, ref: V194/2752

A Luxury Reservations executive required to join the reservations team of highly regarded travel company featuring bespoke luxury tailor made reservations to Tropical Worldwide Destinations. Working within a highly knowledgeable reservations department you will be handling a varied number of luxury reservations for a discerning clientele. You will fully research all itineraries, from the information/costings held the in house system or on file. You will consult with our ground handlers before a quotation finally becomes a booking and ensure that client is advised of likely timescale for this process. All enquiries will be handled as quickly as possible in line with Company targets. Once a booking is 'confirmed', ensure that the booking is made correctly as per their original quotation and acceptance by the client/agent. Any changes to be immediately notified to client/agent and send all relevant requests to our booking agent or property (varies by product) to instigate the bookings for each segment of any tailor made section of their holiday. Follow up any waitlisted or on request section and to make sure the clients is made aware of the status of their booking. He/she will ensure the smooth running of any booking and that you provide pre departure service to clients as per our booking conditions. You will ensure that clients receive their travel information and travel documents in good time as per the schedule, i.e. (FIT and individual traveller bookings). You will achieve sales in line with other consultants of the same grade on their product and regularly meet the monthly sales target and assist in other areas of the Company as required. Great opportunity for someone with good experience of the luxury market looking to further there career with an established company.

Reservations Consultant, £25k plus commission, Central London, ref: V407/2627

A cutting edge and dynamic travel provider are looking for a Tailor Made Reservation Consultant to join their luxury Reservation Advisory Service. You will be working within the leisure Reservation team of an exciting and leading tour operator, creating bespoke, cutting-edge reservations for our client's customers.  You will be working within a growing team of reservations consultants, looking after all aspects of your clients travel needs using your wealth of destination, product and travel experience to help create unique journeys for all clients, where no two journeys are the same. You will work closely with suppliers, ensuring that every single aspect of the trip runs smoothly. For customers that have itineraries that are unable to be catered for by the regular suppliers it will be your responsibility to research the appropriate product, and then negotiate and contract a competitive rate.This role is ideal for someone who is incredibly passionate about travel and client service and ideally has experience within the travel industry putting together tailor-made trips to one or more continents. You will enjoy building relationships with clients; taking the time to really understand what they are ideally looking for from their trip and then finding the perfect destination and itinerary to match this. You will be flexible and passionate for researching new destinations are also important.  In return, our client can offer a very supportive; fun and dynamic environment to work within, with an excellent renumeration package and benefits.This is an exciting opportunity for all tailor-made travel consultants to help further their careers.

Product Manager, Up to 30k, Yorkshire, ref: VAC641/ 2734 

An Experienced Product Manager or Hotel Contractor is required to join a dynamic, rapidly expanding specialist Tour Operator. The varied and interesting role of the Product Manager involves contracting hotel and ground arrangements for existing tours and creating new tours to add to our clients exciting European and Worldwide programs. The Product Manager will be an integral part of the team responsible for product enhancement, development, contracting, brochure itinerary production and product training of Reservations staff. Applicants should have at least 2 years previous field based hotel contracting experience and preferably experience of creating tour itineraries. Ideally they should be fluent in at least one European language in addition to English. He or she must also have a passion for travel, with the expectation that 1/3 of your time will be spent overseas.

Reservations 4 Indian Sub-Continent, Up to £26k, London, ref: V383/2733 

Experienced Reservations Consultants are required for a leading luxury brand to help make reservations for the Indian Sub Continent in a busy reservations sales team. Areas covered include India, Nepal, Sri Lanka, Bhutan, and Tibet. The role will include discussing holiday requirements over the telephone and responding quickly and accurately to requests, helping to create tailor made luxury holidays. You will be responsible for all aspects of the enquiry, including taking brochure requests, booking and managing guests flights and providing a full after sales service. It will also be your responsibility to ensure that all travel documents are correct before sending them out to the client prior to departure. The successful candidate will have excellent communication skills, with an enthusiastic and polite telephone manner. You will be required to have a strong attention to detail and organisation is also extremely important. Previous knowledge of Amadeus would be useful but not essential. You must be extremely organised with proven sales experience and have a passion for travel, and have strong first hand knowledge of the region. If you have experience in a tour operating background or an upmarket agency creating tailor made itineraries, this would advantageous. Your enthusiasm and first hand knowledge of your chosen area will be infectious and your ability to provide the best service will be paramount. An excellent package is on offer that includes superb renumeration, discounted private health, pension contributions, and great educational opportunities. This is initially a 7month contract, but there is a strong possibility that the role will become permanent.

Product Coordinator, £18k, Central London, ref: VAC535/2675 

An independent wholesale travel agency is looking for a Product Coordinator to join a busy sales and marketing team. You will be working as part of the marketing team providing critical support to internal and external departments. The Product Coordinator will primarily be responsible for maintaining the intranet and for the collation and maintenance of all product information. The Product Coordinator will also assist in the organisation and co-ordination of events including familiarisation trips for staff and clients and be responsible for the reporting of sales figures to both suppliers and internal stakeholders. This role will also include departmental administration including maintenance of the marketing P&L.The successful applicant will have some experience of working in a sales or marketing environment, a strong command of the English Language, be highly organised and be an experienced user of Microsoft Office programmes (especially Excel).

Travel Sales Consultant, £15.5K (27k OTE ), Hampshire, ref: VAC638/2729

A Reservations consultant is required for a fantastic travel company.They are looking for a reservations consultant who can combine a passion for worldwide adventure travel with the ability to deliver outstanding travel experience, sales results, and reservations. You must have a proven sales track record with broad travel experience to at least two of the following continents – Asia, Africa, Middle East or Latin America. It is advantageous, but not essential that the successful reservations consultant to have a knowledge of a flight reservation systems and also of the adventure travel industry experience. Knowledge of MS office, good keyboard skills and a high degree of attention to detail are important, as is the ability to inspire customers about trips via email and over the phone.The reservations consultant will have excellent communications skills and must be highly driven.

Latin America Reservations Consultant, Up to £24k, East Sussex, ref: VAC636/2727 

A Latin America Reservation Consultant is required to join this well established travel company. The Reservation consultant is to sell and customize a range of active holidays in Latin America for clients. This involves responding to client enquiries, providing advice and information on products and destinations, designing customised itineraries, etc. in order to convert these enquiries into sales. The Reservation Consultant position also involves continuing liaison with clients up to and beyond travel. They are to respond to client enquiries in a professional, knowledgeable and timely manner and gather client requirements and preferences in order to provide appropriate advice on destinations, standard products and customised itineraries, availability, etc. You will be required to do this for Group sales, manage the client booking efficiently and for tailor-made sales, create customised itineraries for clients that meet their requirements and which fulfil the company's mission to deliver Active Holidays in comfort. The reservation consultant will work directly with local suppliers to create extraordinary itineraries and follow-up previous enquiries in order to both serve clients professionally and ensure that sales opportunities are not lost. Close sales opportunities effectively to maintain a high conversion rate and to build rapport with clients throughout this process in order to establish a good long-term relationship between the Client and the Reservation Consultant. They are also to ensure that all necessary arrangements (flights, hotels, guides, activities, transfers, restaurants, etc) are made in order to fulfil booked client holidays. The successful candidate will have excellent written English communication skills; with the ability to write clearly, accurately and professionally in client and other communications including email, itineraries, and experience, understanding and a passion for active/adventure travel, with a strong first hand knowledge of Latin America. Knowledge of Spanish or Portuguese is an advantage.

Sales Support Administrator, £16k+ Bonus, Essex, ref: V637/2728 
A Sales Support Administrator is required for this well established travel company.The administrator is required to call lapsed agencies (previous agents who have stopped booking within last month) and reactivate a minimum number of agencies and establish potential sales volume.The administrator is to monitor competitor activity and discover any objections preventing reactivation and agree follow up activity and record in Act database.The Sales Support Administrator is to call active agencies that have requested brochures, establish need, record in ACT, and request or send brochures.They will call existing agencies to establish how many selling staff they have and encourage any inactive agents (within the agency) to book.They will encourage all staff to sign up for the Points Incentive Scheme and record Information in ACT.The successful candidate will have a minimum of one year’s experience working for a travel agency or tour operator and they will have an enthusiastic personality and be an excellent communicator. 

Reservation Luxury Latin America Reservations, Up to £18k plus comm., Surrey, ref: V211/2723

As reservations Latin America specialist reservations consultant is required to join the knowledgeable reservations team of be spoke luxury travel company featuring tailor made reservations to Latin America. This position will involve providing a quality service to all clients and potential clients and ensuring a smooth and efficient operation of all sales procedures. He. /She will fully support the aims and initiatives of the department and respond promptly to all enquiries and actively sell most suitable products to enquirers. He/she will achieve and exceed monthly departmental targets and provide a high level of service to all enquirers and clients and to actively use personal and departmental travel experience and knowledge to provide accurate information. He/she will design, plan and prepare quotes for tailor made itineraries whilst adhering to deadlines and actively up sell on every booking and conduct follow up calls after quote has been sent and book travel arrangements for tailor made holidays with suppliers and contact clients regularly to advise re: booking status. He/she will travel overseas on business and on return produce a concise and constructive report within 2 weeks of return to the UK, and give a short verbal presentation if requested. To be considered for this position experience in designing and costing detailed travel itineraries to latin America would be advantageous although our client might also consider a well travelled graduate with at least six months spent in Latin America. A high level of knowledge in Microsoft Word and Excel and Excellent communication skills at all levels are essential.

Reservations Egypt Executive, Up to £18k  plus comm., Surrey, ref: V211/2724

Reservations Egypt executive required to join the reservations team of highly thought of travel company featuring reservations to Nile cruises and Egypt. This position will involve providing an excellent level of efficiency and customer service on all bookings taken during the contract period, as measured by the post-travel customer questionnaires and to sell and process all bookings from start to finish as indicated in our clients booking process. You will proactively sell and promote our clients holidays and services and achieve a good level of personal sales and undertake all training & coaching provided by the company and answer inbound Calls quickly and professionally, within specified service levels and responding to e-mails quickly and professionally, within specified service levels and take every opportunity to up-sell and  switch-sell . You will attain & maintain an accurate and comprehensive knowledge of products and systems. This includes brochures and computer systems. and maintain a complete knowledge & understanding of ATG's customers, in order to effectively profile & target them to achieve sales targets. He /she will follow up all enquiries by telephone, e-mail or fax whether general enquiry, new booking request, amendment, addition, cancellation or complaint and Input and processing all booking information on the new reservations system Travelink and taking receipts directly from customers. He/she will process the above, reserving and inputting all flights on Amadeus and follow up and finalise the booking in its entirety, up to the point of ticketing, and taking ownership and pride in its accuracy. Candidates must have a great knowledge of Egypt ideally through personal travel, ideally travel sales experience although graduates might also be considered. 

Reservation Ski Worldwide Reservations Executive, Up to £20k plus commission, Central London, ref: V355/2707

Reservations ski specialist reservations consultant required to join well established ski companies reservations team handling luxury ski reservations to North America and Europe. This exciting reservations position will involve Promoting and selling both air and ground products in order to meet clearly defined and established targets and providing packages that are "tailor-made" to suit the individual needs of our clients. He/she will optimise all sales opportunities and take advantage of opportunities and up-sell whenever possible. You will offer expertise, advice and knowledge to our Travel Agent partners and customers about destinations, airlines, ground arrangements and become fully knowledgeable about the products, destinations and services offered. He/She will follow up sales enquiries, calling customers directly as appropriate. and recommend and sell all available products in order to maximise revenue and meet targets and over come customer objections where possible. You will also ensure quality control for all documentation sent to clients, ensuring the content is accurate at all times and take responsibility to resolve problems ensuring that issues are followed through and escalated if necessary. He/she will maintain company quality standards and adhere to company procedures and attend training sessions and meetings where applicable. and carry out sales calls to customers as required. He/she will share knowledge and offer expertise on all aspects of the product range. and assist and support the development and growth of our client’s product. This is a great opportunity for an experienced travel sales consultant with ski knowledge to work for one of the uks leading travel companies. 

Product Executive, £24k, London, ref: VAC625

A Product Executive is required to join this well known accommodation company. They will be required to continuously source, contract and deliver to the website accommodation for the sales team as well as maintaining the presentation and keeping information up to date of the current properties. They will have responsibility for the contracting of villa and apartment accommodation and other ancillary products for the company and other brands. Duties will include Liaising and developing a good business rapport with villa owners and other external travel partners/suppliers for contracting of accommodation and other ancillary products including the negotiating of prices so that they meet the company’s margin targets whilst remaining competitive on the open market. He or she will be asked to prepare villas including price display for uploading onto the website. This includes preparing written descriptions/details and sourcing and editing photos with strong understanding and knowledge of SEO Villa loading. They will assist in all printed matter production tasks. Including image selection, copy checking, pricing and copy approval. The Product executive will take a leading role in producing the newsletter and other marketing activities.They will be active in sourcing new villas, apartments and hotels, product expansion and development and assist in looking at future commercial opportunities. They will be the main point of contact for new suppliers. They are to continuously analyse market and competitor activity including regular price and rate comparisons with competitors and must be completely aware of competitors’ position in the market place. Itinerary planning is also the responsibility of the Product Executive. They must be self-motivated and work well under pressure to tight deadlines and have strong commercial awareness with numerical and analytical skills.

Product Executive, Up to 20k + Bonus, Surrey, ref: V230/2694

A Product Executive is required to join this travel company.  The position involves acting as a back-up to the Product Managers, to help with the maintenance, development and promotion of the designated regions and countries. He or she will also be required to interpret and load airline & hotel contracts and keeping all documentation up to date.They are required to have previous travel industry experience, preferably within tour operations. Any experience of dealing with supplier contracts, Sabre or another CRS would be a distinct advantage.The duties will consist of Loading and managing contract rates and assuring speed to market, Organising supplier contracts ensuring Reservations have all selling tools required. Liaising with partnership suppliers and assisting with hotel contract negotiations.They will also be required to assist with the pricing of product, including special offers, to ensure competitive product is put on the market whilst proactively completing competitor and market analysis to ensure competitive positioning. It will be necessary to Support the airline department function of flight set up and delivery through the system and to be responsible for the hotels folder with updating the system with the stop sales, allocation and hotel updates whilst managing website content regularly ensuring the hotel information provided is accurate and up to date.The successful candidate must possess excellent communication skills, both oral and written, with the ability to prioritise workload, demonstrating good organisational skills and a methodical approach with particular attention to detail. Excellent geographical knowledge of Long haul and Short haul destinations is essential and a good knowledge of CRS (Sabre an advantage).
They must be dedicated and enthusiastic; with the ability to work under pressure, a hard work ethos and team spirited with good sense of humour and have at least 2 years travel experience and a minimum of 12 months product experience.

Operations  Executive, Up to 16K, West Sussex, ref: V449/2695

An operation executive is required to join this well established travel company. The operational position involves dealing with pre/post reservation, pre-departure queries and in-resort issues to be dealt with efficiently to a high standard whilst ensuring that the specified deadlines and timeframes are met, by competently managing the workload, ensuring the quality service delivery within the companies' expectations and guidelines. Duties will include answering incoming calls within the specified targets set whilst ensuring that all pre/post booking, pre-departure and in resort operational and administrative issues are dealt with in a seamless, efficient and customer focused manner and keeping customers informed at all times along the process. They will be required to display a professional and pro-active approach to all enquiries by phone, email and fax and adhere to and follow department's guidelines, policies and procedures. He or she will build effective working relationships with all internal/external staff, suppliers, clients and agents, attending team meetings and take part in the training of new staff into the company when required. They will assist with the completion of any system testing required by the operations department, ensuring that guidelines and timeframes are adhered to as necessary. Reporting any errors found to the relevant department. The successful candidate will have proven customer service ability, excellent communication skills, listening, written and verbal at all levels. They will possess good decision making and problem solving skills with the ability to work under pressure with attention to detail. They will have a good working knowledge for in-house systems and they will be PC literate with good travel geography/product knowledge.

Reservations Africa Reservation Executive, Up to £21k plus comm., London, ref: V34/2685

Reservations Executive required to join the reservations team of highly regarded travel company featuring bespoke luxury tailor made reservations to Africa. Within this highly knowledgeable reservations department you will be handling a very varied number of luxury reservation/ tours where product knowledge of Africa is more important than travel industry experience. You will fully research all itineraries, from the information/costings held on our in house FIT system or on file. You will consult with our ground handlers before a quotation finally becomes a booking and ensure that the client is advised of likely timescale for this process. All FIT enquiries will be handled as quickly as possible by the Consultants, in line with Company targets. Sometimes you will meet with clients who come in to the office to discuss their requirements for brochure tours or FITs. Once a booking is 'confirmed' you will ensure that the booking is made correctly as per their original quotation and acceptance by the client/agent. Any changes to be immediately notified to client/agent. and send all relevant requests to our booking agent or property (varies by product) to instigate the bookings for each segment of any tailor made section of their holiday.  Follow up any waitlisted or on request section and to make sure the clients is made aware of the status of their booking. He/she will ensure the smooth running of any booking and that you provide pre departure service to clients as per our booking conditions. You will ensure that clients receive their travel information and travel documents in good time as per the schedule, i.e. (FIT and individual traveller bookings). You will achieve sales in line with other consultants of the same grade on their product and regularly meet the monthly sales target and assist in other areas of the Company as required. Great opportunity for someone with through knowledge of Africa.

Reservations Latin America Reservations Executive, Up to £21k plus comm., London, ref: V34/2685

Reservations staff with extensive destination knowledge of Latin America required to join the tailor made reservations team of highly regarded travel company featuring reservations to Latin America. This exciting reservations position will involve having a full understanding of the brochure, its contents and booking conditions and answering the telephone efficiently and making sure that each call is dealt with in the most appropriate way. He/ she will handle telephone enquiries for their own product and take enquiry calls and written enquiries from direct clients and travel agents. He/she will talk the client/agent through the brochure tour information required and guide them on the type of tour that suits their requirements. He/she will check availability for tours and advise on any specific information requested by the client/agent on set brochure tour (as per brochure), brochure tour with set extension or pre tour (as per brochure), brochure tour with tailor made extension. He/she will fully research all itineraries, from the information/costings held on our in house FIT system or on file, Galileo for flight information, manuals and guides where necessary. He/she will Consult with our ground handlers before a quotation finally becomes a booking. Once a booking is 'confirmed' you will ensure that the booking is made correctly as per their original quotation and acceptance by the client/agent. Any changes will need to be immediately notified to client/agent. and you will send all relevant requests to our booking agent or property (varies by product) to instigate the bookings for each segment of any tailor made section of their holiday. To be considered for this position you need in depth knowledge of at least four countries in Latin America through personal travel experience and travel industry sales experience.

Reservations Consultant, Up to £22k, Wiltshire, ref: V617/2682

A Reservations Consultants4Activity Reservations team is required to make reservations for a busy tour operator specialising in the great outdoors! Working in reservations for an experienced and friendly tour operator, you will be involved in so much more than just booking holidays - you will be creating once in a lifetime opportunities and be involved in all aspects of the operation.This is a varied role which will see you creating and looking after journeys from beginning to end providing excellent customer service, developing the sales & marketing of the product, as well as running the trip operationally by liaising between suppliers and clients, and completing all necessary administration.The successful candidate will have a genuine passion for travel, and will have will have office and customer service experience (preferably within travel) and be able to work accurately and to deadlines, build good customer relationships and multi-task well under pressure & as part of a team.You will have excellent customer service and sales skills, and be able to communicate at all levels, both written and verbally.This is an excellent opportunity to work with a tour operator who make a positive impact to the communities that they work with, and operate with a social conscious.

Flights Co-ordinator, Up to £19k, Wiltshire, ref: V617/2681

A leading activity tour operator are looking for a flights co-ordinator to join its busy aviation department, where you will be assisting with all aspects of flight bookings and any related administration. This will see you confirming reservations for flights within deadline, ensuring that fares are constructed correctly and are with in the fare rules, as well dealing with any special requests, schedule changes, and any other flight related administration. The successful candidate will ideally have experience of working with a CRS (preferably Galileo), be a well-organised and motivated individual who can work accurately with impeccable attention to detail, demonstrate prioritisation & time management skills, and multi-task well under pressure & work as part of a team. You will also need to be able to demonstrate excellent use of Word & Excel and have excellent communication & customer care skills. This is an excellent role to work with a company that really makes a difference!

Online Sales Manager, Up to £26K plus bonus (15%), Warwickshire, ref: V492/2676

An online Sales & Marketing Manager is required by a leading travel operator to oversee the online strategy and have responsibility for the growth of the UK and Europe’s online sales channel. You will research, contract and manage a network of affiliate sites that drive traffic and sales and implement the regional side of any global marketing campaigns. You will effectively manage the UK's EDM strategy with particular focus on improving conversions rates, create and manage an online advertising and co-promotional strategy & achieve related sales, manage existing relationships with online partners and initiate new, profitable partnerships. You will also work in conjunction with the global online web manager to develop social networking solutions and develop and grow traffic. You will have the ability to achieve sales targets for UK direct web bookings, meet set targets for each online sales channel and monitor ROI on all marketing spend. You will be responsible for the day to day running of our clients affiliate sales networks and online portals, communicating special offers and tactical campaigns, as well as writing a monthly HTML newsletters and sending out quarterly news & promotional blasts. You will also be required to report on all online & partner marketing activities, producing reports on all online partner activity, their conversion to sales and enquiries as well as compiling monthly booking reports for lead driving affiliates. The successful candidate will have previous experience in online & affiliate marketing, and contracting and managing online sales relationships with distributors.

Reservations Consultant, Up to £25K plus commission, London, ref: V407/2627

A cutting edge and dynamic travel provider are looking for a Tailor Made Reservation Consultant to join their luxury Reservation Advisory Service. You will be working within the leisure Reservation team of an exciting and leading tour operator, creating bespoke, cutting-edge reservations for our client's customers.  You will be working within a growing team of consultants, looking after all aspects of your clients travel needs using your wealth of destination, product and travel experience to help create unique journeys for all clients, where no two journeys are the same. You will work closely with suppliers, ensuring that every single aspect of the trip runs smoothly. For customers that have itineraries that are unable to be catered for by the regular suppliers it will be your responsibility to research the appropriate product, and then negotiate and contract a competitive rate.This role is ideal for someone who is incredibly passionate about travel and client service and ideally has experience within the travel industry putting together tailor-made trips to one or more continents. You will enjoy building relationships with clients; taking the time to really understand what they are ideally looking for from their trip and then finding the perfect destination and itinerary to match this. You will be flexible and passionate for researching new destinations are also important. In return, our client can offer a very supportive; fun and dynamic environment to work within, with an excellent renumeration package and benefits. This is an exciting opportunity for all tailor-made travel consultants to help further their careers.

Reservations Consultant, Up to £25k plus commission, London, ref: V407/2627

A cutting edge and dynamic travel provider are looking for a Tailor Made Reservation Consultant to join their luxury Reservation Advisory Service. You will be working within the leisure Reservation team of an exciting and leading tour operator, creating bespoke, cutting-edge reservations for our client's customers.  You will be working within a growing team of reservations consultants, looking after all aspects of your clients travel needs using your wealth of destination, product and travel experience to help create unique journeys for all clients, where no two journeys are the same. You will work closely with suppliers, ensuring that every single aspect of the trip runs smoothly. For customers that have itineraries that are unable to be catered for by the regular suppliers it will be your responsibility to research the appropriate product, and then negotiate and contract a competitive rate. This role is ideal for someone who is incredibly passionate about travel and client service and ideally has experience within the travel industry putting together tailor-made trips to one or more continents. You will enjoy building relationships with clients; taking the time to really understand what they are ideally looking for from their trip and then finding the perfect destination and itinerary to match this. You will be flexible and passionate for researching new destinations are also important.  In return, our client can offer a very supportive; fun and dynamic environment to work within, with an excellent renumeration package and benefits. This is an exciting opportunity for all tailor-made travel consultants to help further their careers.

Reservations4Luxury Reservations Team, Up to £25K plus commission, London, ref: V407/2627

Luxury Reservations experts are required for cutting edge and dynamic travel provider are looking for a Tailor Made Reservation Consultant to join their luxury Travel Advisory Service. You will be working within the leisure reservations team of an exciting and leading tour operator, creating bespoke, cutting-edge itineraries for our client's customers. You will be working within a growing team of travel specialist consultants, looking after all aspects of your clients travel needs using your wealth of destination, product and travel experience to help create unique journeys for all clients, where no two journeys are the same.  You will work closely with suppliers, ensuring that every single aspect of the trip runs smoothly. For customers that have itineraries that are unable to be catered for by the regular suppliers it will be your responsibility to research the appropriate product, and then negotiate and contract a competitive rate. This role is ideal for someone who is incredibly passionate about travel and client service and ideally has experience within the travel industry putting together tailor-made trips to one or more continents. You will enjoy building relationships with clients; taking the time to really understand what they are ideally looking for from their trip and then finding the perfect destination and itinerary to match this. You will be flexible and passionate for researching new destinations are also important. In return, our client can offer a very supportive; fun and dynamic environment to work within, with an excellent renumeration package and benefits. This is an exciting opportunity for all tailor-made travel consultants to help further their careers.

Customer Services Advisor, £16-17K, Hampshire, ref: V575/2670

A sector leading travel company are looking for a Customer Services Advisor to deal with all of there post sale enquires from customers. The role will see you covering several key areas including, Pre-Trip Advice, Credit Control, Ancillary Revenue Sales, Customer Questionnaire Feedback, and Post-Travel enquires.  This will see you receiving enquiries from customers relating to trip content, travel and visa advice, and also taking extra bookings for car hire, insurance and airport parking. You will be required to take payment for these, and process them correctly, whilst also contacting clients for any payments relating to outstanding bookings. When a customer has returned from there trip you will also be responsible for any customer questionnaire feedback and providing feedback to any requested information; you will also record and acknowledge customer complaints, and ensure that it is passed on to the right department, that it is dealt with in the required timescale and also assist with the response. Other duties that you will be expected to undertake will include helping with overflow sales calls, generating new ideas and initiatives, and participating in ad-hoc projects. This is an excellent position with an exciting product, and would be excellent for someone with strong customer service skills and previous experience of working in the travel industry.

Group Reservations Consultant, Up to £18K plus benefits, Surrey, ref: V387/2668

Reservations Consultant with experience of making reservations for groups is urgently required to join a specialist reservations team. Your responsibilities will see you looking after all aspects for school and group reservations who will be looking to embark on unique journeys of a lifetime to some of the worlds most remote and exotic destinations. You will look after all aspects of the enquiry, from taking and creating the itinerary, confirming the booking, dealing with suppliers and ensuring that the trip runs smoothly prior to and after departure, whilst also gathering feedback upon there return. You will be highly motivated and eloquent reservations professional with experience of selling and organising group travel, with proven experience within tour operating, hoteliers or the conferencing arena. The ability to learn quickly, with excellent attention to detail is necessary as well as working with, and assisting, colleagues to achieve team goals and targets within this small team. You will have excellent communication skills, be organised and able to build rapport with others at all levels. This is an excellent opportunity to join an industry leading and growing tour operator with one of the most interesting products on the market.

New Zealand Reservation Executive, Up to 18K, Surrey, ref: V387/2667

A Specialist Tour Operator who offer a wide range of 'once in a lifetime experiences' are looking for a Reservations Executive to join their reservations team as their business continues to grow and develop. As a Reservations Executive you will be handling reservations through a variety of mediums while maintaining extremely high standards of customer service towards your clients. You will be working within a team of Reservations Executives, booking dream holidays and achieve the maximum revenue possible for each booking by pro-actively up selling; this will be accomplished by you having a thorough knowledge of the regions and the products you are offering. You will need to be aware of your own personal targets as well as the overall sales and marketing strategies, and will be invited to contribute regularly to the development of the business.The candidate will have an eye for detail combined with a get up and go attitude, with capability to easily persuade and influence to help up-sell, switch sell and close their sales. This role will suit someone who has a real passion for New Zealand and wishes to work with an amazing product at a luxury company.

New Zealand Reservation Executive, Up to 18K plus benefits, Surrey, ref: V387/2667

A Specialist Tour Operator who offer a wide range of 'once in a lifetime experiences' are looking for a Reservations Executive to join their reservations team as their business continues to grow and develop. As a Reservations Executive you will be handling reservations through a variety of mediums while maintaining extremely high standards of customer service towards your clients. You will be working within a team of Reservations Executives, booking dream holidays and achieve the maximum revenue possible for each booking by pro-actively up selling; this will be accomplished by you having a thorough knowledge of the regions and the products you are offering. You will need to be aware of your own personal targets as well as the overall sales and marketing strategies, and will be invited to contribute regularly to the development of the business. The candidate will have an eye for detail combined with a get up and go attitude, with capability to easily persuade and influence to help up-sell, switch sell and close their sales. This role will suit someone who has a real passion for New Zealand and wishes to work with an amazing product at a luxury company.

Reservations Sales Consultant, £18K, Hertfordshire, ref: V613/2665

A Reservations Consultant is needed to join a specialist reservations company to join its expert reservations team to help give expert reservations advice to the general public. You will be taking enquiries and providing excellent customer services for those looking to book adventure and activity holidays. The successful Reservations Sales Consultant will be responsible for the selling and handling of enquiries, providing excellent advice, completing the booking and communicating with others at all levels both inside and outside of the organisation. The successful candidate will thus have excellent written and verbal communication skills, be able to build rapport effectively and provide excellent customer service.  Once a booking is complete you will be responsible for you post-booking administration, so therefore strong multi-tasking and organisation skills are also required. You will be flexible, open-minded, team-player and self-directed, who is able to project a professional demeanour and friendly attitude, with a confident sales manner. This is an excellent opportunity to join an award winning company with an excellent work environment and career progression.

Australia and Far East Reservations, Up to £18K plus commission (OTE £23K), Hertfordshire, ref: V279/2664

Reservations Consultants for a leading specialist tour operator are required to join a busy Reservations Team where you will be providing expert advice in clients’ reservations to Down Under or the Far East. The successful candidate will be making reservations for clients, helping to create the best possible holiday experience by offering excellent product information, unrivalled destinational knowledge, a personal and efficient service, thus providing a complete reservations experience. The successful candidate will have first hand travel experience in Australia/New Zealand and/or South East Asia, with a passion for travel, people, places and culture. You will be confident with people and have a real desire to provide the travel experience they are looking for, combined with an excellent telephone manner and good organisational and administrative skills.

India Reservations, £20,500 plus commission (£26k OTE), Oxfordshire, ref: V417/2648

Travelled to India? Want to make reservations to India? Reservations specialists are needed to join one of the country’s finest travel reservations company to help others experience this enthralling destination through your travel & reservation expertise.

Once the Jewel in the Crown, India still offers the intrepid Traveller many unearthed treasures for each individual to find their own. If you have travelled through India and have sampled the vibrant life that this country has to offer, and wish to share your treasured secrets with those who are wishing to explore, this maybe the prospect that you have been waiting for.

The opportunity has arisen for someone who is passionate about India to work for a luxury bespoke operator at their delightful country HQ. Your role will see you creating and converting the sale of high-quality tailor made itineraries, where you are ultimately responsible for the planning, selling, reservation and implementation of the holiday; ensuring that your client's journey is as perfect as can be. You will be dealing with you clients over the phone, but there is the opportunity to meet them face to face or at PR events, something that our client encourages to help build customer rapport and loyalty. You will be keeping in touch with product developments in India, being at the top of your game, with up to date commercial knowledge so that your clients experience will be enhanced. Throughout the process you will be solely responsible for the smooth running of the client's holiday experience from the initial first contact to their arrival back home. This will see you sending personalised letters to clients to help understand their travel needs after they have received a brochure, loading enquires accurately, preparing fully personalised itineraries, effectively 'up-selling', 'switch selling' and 'asking for the sale.' Once the sale has been completed you will be expected to ensure that all services are booked with the appropriate suppliers, you will remain a single point of contact for the client until they depart, being responsible for all administration interaction, informing and acting upon and changes, amendments or alterations. It will be your ultimate goal to encourage and ensure that you are able to secure repeat business from your clients. To achieve this you will need to be enthusiastic and articulate, so that your clients will know that they are speaking to a true expert who is truly fascinated with their holiday destination.  You will be a motivated and committed individual with a desire to work to the highest standards with a cheerful, outgoing and confident personality with high levels of initiative fully understanding the importance of customer service. Whilst previous sales or travel industry experience is advantageous, this role is ideal for anyone who has a genuine love of this great country's people, places and culture and who is looking to work for a company that invests in its people and wants a career in travel.

Reservations Sales Consultant, Up to £22K plus commission, London, ref: V437/2652

A luxury reservations team require a Reservations Sales Consultant in an independent tour operator who provides luxury holidays to exotic destinations around the world. As a reservations consultant you will be looking to broaden your reservations destinations knowledge, whilst not only making reservations, but being fully involved in all aspects of a busy tour operator. Your role will see you taking enquires and converting them into booking for luxury holidays to exotic worldwide destinations by phone and email. Full product training will be provided. As being a key member for a medium sized company you will also be responsible for the full running of the booking and it will also see you gain experience in product, operations and administration. You will be responsible for uploading any product changes on the company's in-house system, ensuring that clients holidays are booked correctly through suppliers and that their details are loaded on the system correctly, compiling, creating and checking document packages are all in order for customers before sending out documents in the post. This is a hugely varied and challenging role that the successful candidate will find immensely rewarding. You will need to be bright and enthusiastic, with excellent communication skills. With a dynamic personality you will be a team player with the ability to multi-task.

Reservations Far East, Up to £21k plus commission, Wiltshire, ref: V611/2643

Reservations Consultants are needed by a specialist tour operator to join its busy Far East Reservations team. As a Far East specialist you will be taking enquiries from clients, and be using your first hand knowledge of this fabulous region to make reservations. You will be responsible for all parts of your clients reservation, from beginning to end, including the taking of the initial enquiry, providing advice and assistance on the clients itinerary, making and confirming the reservations with the appropriate suppliers, taking down any special requests, being responsible for and changes or amendments to a booking and communicating them to the relevant parties, before the checking and sending of final documentation, and of course welcoming your clients home upon the return to make sure they had a superb time! The successful candidate will have a good first hand knowledge of South East Asia, and preferably have experience of working in the travel industry. You will be outward going, with good communication skills and be able to balance the needs of providing excellent customer service, whilst being commercially aware to maximise sales.

Product / Commercial Manager, Up to £26k, Kent, ref: V391/2642

A Product and Commercial Manager is required to create and develop travel products that meet company objectives in terms of volume, revenue and margin contribution and that satisfy the target markets in terms of suitability, quality and value using all applicable distribution and sales channels. You will ensure sales, margin, load factor and guarantee bed recovery targets are achieved and maximised. You will be accountable for the financial performance of specified designated products you will be responsible for the planning, creation, development and commercial management of specified product(s) / geographical areas to meet planned volume/revenue/margin targets sold by all sales and distribution channels. You will manage the bed and/or seat briefing and buying processes, ensuring all targets are met within given deadlines, all necessary documentation is completed and product(s) delivered to all markets speedily and accurately. You will manage the analysis process of competitors' activities in specified markets and take appropriate action to meet planned commercial objectives. He/she will manage the research, initiation and management of designated product(s) and ancillary products to increase or generate existing / new revenue streams. He/She will assist Heads Of Product & Commercial on proposed volume, margin targets and capacity planning. He/She will ensure that all quality and health and safety standards are set and maintained within designated product portfolio(s) / geographical areas. To be considered for this position you will need a minimum of 2 years Product and Commercial experience with strong commercial acumen, numerical & analytical skills.

Ticketer and Flights Administrator, Up to £24K, Central London, ref: V610/2637

Are you an Experienced in Fares and Ticketing? If so, a leading Tour Operator are looking for a Ticketer to ensure the smooth running of all ticketing and flight operations and related administration, and to assist with enhancing the efficiency of the Flights Department. You will create Ticketing Requests for all departures with special attention to: deadlines set by airlines, client details, such as checking receipt of balance payments, upgrades, non-use credits and the issue of all group, IT and published tickets and V-MPD's, whilst updating the in-house reservations system once ticketed. You will also be responsible for the issue of ticket numbers to airlines within given deadlines, the management of the (Galileo) Focalpoint Print Manager, and be able to deal with all general BSP and airline refunds/claims. You will also need to load new contracted flights onto the reservations system and keeping flights updated, whilst also advise the relevant staff of any schedule changes received from the airlines by e-mail or Galileo and updating the appropriate systems. The successful candidate will have an in-depth knowledge of working in a busy Tour Operatator’s Flights Department, with groups, published and IT experience. A knowledge of CAT35 and agency private fares would also be beneficial.

Reservations Africa Consultant, Up to £20k plus comm, London, ref: V34/2633

Luxury Reservation Consultant required to join knowledgeable reservations team specialising in luxury reservations to Africa. The position involves handling telephone and written enquiries from direct clients and travel agents .He/she will talk clients through the brochure tour information required and guide them on the type of tour that suits their requirements. You will also check availability for tours and advise on any specific information requested by the client/agent on set brochure tours or tailor made. He/she will fully research all itineraries, from the information/costings held on our in house FIT system or on file, Galileo for flight information, manuals and guides where necessary. You will also consult with our ground handlers before a quotation finally becomes a booking.The successful person must ensure that clients are advised of likely timescale for this process. All FIT enquiries will be handled as quickly as possible by the Consultants, in line with Company targets. He/she will send all relevant requests to our booking agent or property (varies by product) to instigate the bookings for each segment of any tailor made section of their holiday. You will also follow up any waitlisted or on request sections to make sure the clients is made aware of the status of their booking. Good sales techniques and an excellent telephone manner are required. The position requires attention to detail, the ability to meet tight deadlines and work under pressure whilst maintaining a focus on excellent customer service. Applicants need to be computer literate with good writing/keyboard skills. Previous travel industry and CRS  preferred outstanding knowledge of Africa essential.

Travel Consultant, £25k plus comm, London, ref: V407/2627

Expert worldwide reservations consultants are needed to make luxury reservations in a highly regarded reservations team. You will be working for a cutting edge and dynamic travel provider as a Tailor Made Travel Reservation Consultant providing luxury Travel Reservation Advisory Service. You will be working within the travel leisure team of an exciting and leading tour operator, creating bespoke, cutting-edge travel experiences for our client's customers. You will be working within a growing team of consultants, looking after all aspects of your clients travel needs using your wealth of destination, product and travel experience to help create unique journeys for all clients, where no two journeys are the same. You will work closely with suppliers, ensuring that every single aspect of the trip runs smoothly. For customers that have itineraries that are unable to be catered for by the regular suppliers it will be your responsibility to research the appropriate product, and then negotiate and contract a competitive rate. This role is ideal for someone who is incredibly passionate about travel and client service and ideally has experience within the travel industry putting together tailor-made trips to one or more continents. You will enjoy building relationships with clients; taking the time to really understand what they are ideally looking for from their trip and then finding the perfect destination and itinerary to match this. You will be flexible and passionate for researching new destinations are also important.  In return, our client can offer a very supportive; fun and dynamic environment to work within, with an excellent renumeration package and benefits.This is an exciting opportunity for all tailor-made travel consultants to help further their careers.

Latin America Reservations, £20.5K plus commission, Oxfordshire, ref: V607/2624

Are you fascinated about the culture, people and places of this unique continent? Have you witnessed the wonders of the hidden city of Machu Picchu? Or stood in the shadow of Christ the Redeemer on sun kissed beaches? If you have, or have travelled extensively to other parts of this majestic continent then this just maybe your dream job.......

The opportunity has arisen for someone who is passionate about Latin America to work for a luxury bespoke operator at their delightful country HQ. Your role will see you creating and converting the sale of high-quality tailor made itineraries, where you are ultimately responsible for the planning, selling and implementation of the holiday; ensuring that your client's journey is as perfect as can be. You will be dealing with you clients over the phone, but there is the opportunity to meet them face to face or at PR events, something that our client encourages to help build customer rapport and loyalty. You will be keeping in touch with product developments in Latin America, being at the top of your game, with up to date commercial knowledge so that your clients experience will be enhanced. Throughout the process you will be solely responsible for the smooth running of the client's holiday experience from the initial first contact to their arrival back home. This will see you sending personalised letters to clients to help understand their travel needs after they have received a brochure, loading enquires accurately, preparing fully personalised itineraries, effectively 'up-selling', 'switch selling' and 'asking for the sale.' Once the sale has been completed you will be expected to ensure that all services are booked with the appropriate suppliers, you will remain a single point of contact for the client until they depart, being responsible for all administration interaction, informing and acting upon and changes, amendments or alterations. It will be your ultimate goal to encourage and ensure that you are able to secure repeat business from your clients. To achieve this you will need to be enthusiastic and articulate, so that your clients will know that they are speaking to a true expert who is truly fascinated with their holiday destination. You will be a motivated and committed individual with a desire to work to the highest standards with a cheerful, outgoing and confident personality with high levels of initiative fully understanding the importance of customer service. Whilst previous sales or travel industry experience is advantageous, this role is ideal for anyone who has a genuine love of this great country's people, places and culture and who is looking to work for a company that invests in its people and wants a career in travel.

Reservations - South East Asia, £20,500 (OTE £24K), Oxfordshire, ref: V417/1628

Do you have an extensive knowledge of this fascinating and diverse region? Have you an in-depth knowledge of all the various people and places? Would you like to share the extensive love, knowledge and passion that you have with others who are wishing to experience these fascinating destinations?

The opportunity has arisen for someone who is passionate about South East Asia to work for a luxury bespoke operator at their delightful country HQ. Your role will see you creating and converting the sale of high-quality tailor made itineraries, where you are ultimately responsible for the planning, selling and implementation of the holiday; ensuring that your clients’ journey is as perfect as can be. You will be dealing with you clients over the phone, but there is the opportunity to meet them face to face or at PR events, something that our client encourages to help build customer rapport and loyalty. You will be keeping in touch with product developments in Canada, being at the top of your game, with up to date commercial knowledge so that your clients experience will be enhanced. Throughout the process you will be solely responsible for the smooth running of the clients’ holiday experience from the initial first contact to their arrival back home. This will see you sending personalised letters to clients to help understand their travel needs after they have received a brochure, loading enquires accurately, preparing fully personalised itineraries, effectively 'up-selling', 'switch selling' and 'asking for the sale.'  Once the sale has been completed you will be expected to ensure that all services are booked with the appropriate suppliers, you will remain a single point of contact for the client until they depart, being responsible for all administration interaction, informing and acting upon and changes, amendments or alterations. It will be your ultimate goal to encourage and ensure that you are able to secure repeat business from your clients.  To achieve this you will need to be enthusiastic and articulate, so that your clients will know that they are speaking to a true expert who is truly fascinated with their holiday destination. You will be a motivated and committed individual with a desire to work to the highest standards with a cheerful, outgoing and confident personality with high levels of initiative fully understanding the importance of customer service. Whilst previous sales or travel industry experience is advantageous, this role is ideal for anyone who has a genuine love of this great country's people, places and culture and who is looking to work for a company that invests in its people and wants a career in travel.

Africa Reservations, £20.5K plus commission (OTE £31K), Oxfordshire, ref: V417/2587

Africa Reservations Specialists are required to make reservations for either Eastern or Southern Africa.  You will be joining a highly regarded and award winning reservations team, who are highly prised for their expert reservations knowledge.The successful candidate will be making luxury reservations to either Eastern or Southern Africa for journey of a lifetime, where you will be able to share you passion, knowledge and expertise with a discerning clientele. You will be solely responsible for looking after all aspects of a clients enquiry, from the initial interest, drawing up a detailed itinerary, converting and confirming the booking, and then ensuring that all requests and segments are confirmed with suppliers before sending out personalised travel documents. This will require constant communication with your clients, so that they feel as though they are an integral part in the organisation of there holiday, and also so that they know that they are being looked after by the best in the business.  At all times you will be using your product knowledge to try and maximise the sale of the holiday, by 'up-selling' and 'switch-selling' as well as suggesting extra excursions/activities that the client can take, so that they are able to get the most out of their holiday experience. This will help you to achieve your ultimate goal, of trying to achieve repeat business from the client. The successful candidate will have an outgoing and friendly personality, with the ability to build rapport with a client quickly and effectively through excellent communication skills.  You will have a great passion for Africa, and need to have experience of travelling extensively through either the Southern or Eastern Regions of this great continent. Once the sale has been completed you will be expected to ensure that all services are booked with the appropriate suppliers, you will remain a single point of contact for the client until they depart, being responsible for all administration interaction, informing and acting upon and changes, amendments or alterations. It will be your ultimate goal to encourage and ensure that you are able to secure repeat business from your clients.To achieve this you will need to be enthusiastic and articulate, so that your clients will know that they are speaking to a true expert who is truly fascinated with their holiday destination. You will be a motivated and committed individual with a desire to work to the highest standards with a cheerful, outgoing and confident personality with high levels of initiative fully understanding the importance of customer service. Whilst previous sales or travel industry experience is advantageous, this role is ideal for anyone who has a genuine love of this great country's people, places and culture and who is looking to work for a company that invests in its people and wants a career in travel.

Customer Operations Executive, Up to £25K, Central London. ref: V30/2602

A specialist tour operator are looking for a Customer Operations Executive to join their successful and growing team, helping to provide 1st class post sale customer service. Your responsibility will fall into several areas Post-sales, Trip Changes and Supplier Communication. Post-sale, your duties will cover providing Quality Assurance (QA) for complicated bookings, booking and taking payment for additional elements or changes arranged post-sales, manage administration of all group visas, permits and tourist cards, processing outcome of trip cancellations (sales will handle communication with clients), Logging and processing request for client cancellations, and chasing missing details when required such as passport, DOB, arrival info, equipment / grade. You will be responsible for overseeing any trip changes, which will include brochure changeover, flights, itinerary, prices, the managing of administration for all non-standard customer documentation such as trip/itinerary change letters; major flight schedule change letters; surcharge or price change letters and brochure change letters. Finally you will regularly communicate with suppliers with regards to the creating, checking and sending of Tour Manifests to suppliers, booking extra services and special requests: HOTAC, meals, extra transfers, priority processing of late bookings with request status and availability / room allocation management on Travelink to show correct status.The successful candidate will have excellent customer communication skills, both verbal and written, competence in dealing with client enquires directly over the phone, the ability to prioritise workload on a day to day basis, be confident when discussing bookings with clients and have the ability to delegate where necessary. You will have experience of working in a customer service focussed (travel related) environment previously.

Tailor-Made Travel Consultant, Up to £22K plus commission (OTE £32K+), Central London. ref: V597/2599

Do you think that the ultimate holiday is about relaxation and pampering yourself, both body and mind?  If so this Reservations role is just for you!
A leading reservations company, who specialise in the reservation of worldwide pamper and spa breaks is looking for a reservations sales consultant to join their growing expert reservations team, helping to create the perfect 'get away from it all' break, to exotic destinations throughout the world. The successful candidate will be expected to respond promptly to enquiries that are generated by phone, email and the website and assist clients in booking all elements of their holiday in a target driven environment. Armed with exceptional venue and product knowledge, you will offer a consultancy service for those wishing to sit back, max and relax, by establishing the client's individual requirements and make recommendations accordingly, whilst calculating costs & preparing package quotes and managing customer accounts through the company database. Once bookings are complete you will confirm all bookings with venues and customers, collecting customer feedback and deal with amendments to booking details where necessary (appointment times, group numbers, any special requests etc...). Formal product and on the job coaching will be given, however the successful candidate will have a passion for Spa's and Holistic Treatments, and come from a sales background, being driven by commission and targets with out compromising on the service offered. You will be a dynamic, go getter who is able to create a sense of urgency and have a positive attitude. You will be able to communicate in an articulate manner and be educated to degree level, with an ambition to hit and deliver sales targets as well as have a keen interest in golf and travel.

East Africa Reservations Expert, Up to £25K plus Commission (OTE £35K), Central London.ref: V262/2576.

Are you a Reservations Expert to Africa?  Do you want to share more in the reward for the reservations that you make? If so, an excellent position has become available to make reservations, within a small award winning reservations team renowned for the excellence, experience and customer service that they offer when booking reservations. You will be using your extensive industry, travel and product specialist knowledge to help create tailor-made itineraries for those wishing to experience the 'real' Africa. You will be liaising with clients at all stages of the enquiry, alongside suppliers, to ensure that all parts of the customers journey run smoothly, employing the best service levels in the industry to help foster repeat business.  The successful candidate will have previous experience of selling East Africa, with strong specialist knowledge and sales experience of tailor-made travel. The will have a proven track record in achieving results, strong communication skills and a good telephone manner.  You will be a key member of a small, friendly and highly committed team.

Asia Consultant, up to £18k + Commission, Surrey. ref: V98/2575

An established tour operator specialising in luxury holidays to exotic places in the Indian ocean, Far East and Caribbean are looking for a reservation consultant with experience in booking luxury holidays.
The responsibilities of the reservation consultant will be putting together luxury single and multi centre holidays to some of the best known hotels in the world located in bustling cities to relaxing on calm and secluded beach resorts. You will be handling incoming enquiries by email and phone putting together luxury packages. You will provide expert knowledge of the hotels and resorts and provide advice on passports and visas. Once a booking has been made you will send all information to the client and then deal with any changes or amendments prior to departure.
The luxury reservation consultant will have previous experience selling luxury holidays; ideally you will have travelled to some of the destinations so your product knowledge will be very good. You will possess excellent customer service and sales skills as you will have the chance to earn very good commission on top of your basic salary. You will have experience of using one of the gds's and an in-house database system.

Africa Reservations Consultant, Up to £20,500 plus commission (OTE £24K), Central London. ref: V34/2574.

Reservations Africa Consultants are required to join the World's most established Reservations department, seeing you tailor-make reservations throughout the world most enthralling continent. You will be given thorough product training to aid in the making of clients reservations, giving you a full understanding of their brochure, its contents and booking conditions to help you make the necessary action in regards to the reservation, to ensure that each call is dealt with in the most appropriate way. You will talk the client/agent through the brochure tour information required and guide them on the type of tour that suits their requirements, before checking availability, advise on any specific information requested by the client/agent on set brochure tours or tailor-made itineraries, planning these in detail and giving expert advice and guidance as required.  You will fully research all itineraries, from the information/costings held on the in house FIT system or on file, Galileo for flight information, manuals and guides where necessary, consult with ground handlers before a quotation finally becomes a booking, and that all quotations are accurate.  Once a booking has being made you will send all relevant requests to booking agents as necessary and follow up any waitlisted or on request sectors and to make sure the clients is made aware of the status of their booking, making sure all necessary information is gathered so that the booking can proceed. The successful candidate will have strong Africa Travel knowledge, with excellent attention to detail, customer service and communication skills.  Be organised and methodical and have the ability to work to deadlines and achieve targets. This is a fantastic opportunity to be able to sell a destination that is exciting and invigorating with a market leading company.

Travel Reservations Consultant, Up to £19K plus commission (OTE £26K),SW London.ref:V30/2573

Reservations Consultants are required to join an award winning Reservations team in a marketing leading eco-friendly reservations department. You will be making reservations to worldwide destinations, helping clients to make the right reservation based upon there needs. You will help to deliver inspirational customer service and achieve sales targets, whilst ensuring you have a huge amount of fun in the process, making bookings for clients from an extensive world wide product in the adventure sector. You will receive enquires from over the phone and through the internet, helping clients to make the right choices through your extensive personal travel knowledge and product training. The successful candidate will be well travelled, and have a passion for travel, be an excellent communicator, able to build rapport quickly and effectively and have proven experience in a sales role - preferably from with in a travel sales environment. This is an excellent opportunity for those who are passionate believers that travel should be a rewarding and enriching experience, to join a market leader in their field.

Africa Reservation Consultant, Up to £18k, London. ref: V43/2572

A niche tour operator specialising in a selling African Safari overland tours is looking for a reservation consultant with specific tour experience.
The responsibilities of this excellent position will be putting together selections of overland tours within the African savannah’s ranging from short breaks up to long treks crossing land from Kenya through to South Africa. You will be involved in liaising with ground handlers, hoteliers and accommodation suppliers to ensure all ground arrangements are booked according to the clients it itinerary. You will be involved in preparing all administration, sending out itineraries, making amendments and taking payments.
The successful candidate will have 1st hand knowledge of 2 African countries within east and southern Africa, you must have travelled on an overland safari. You will also have had experience selling safari tours either in the UK or in Africa. You will be a self motivated individual with excellent communication and customer service skills, You will be able to work on your own initiative putting together each piece of the booking and handling any queries or changes.

VIP Reservations Travel Consultant, £24K plus uncapped Commission, West London. ref: V430/2570.

Are you a Reservations VIP Consultant? Do you have a passion for making Reservations in luxury travel?  Do you love making reservations for hotels that only offer the very best in comfort and service?  A leading reservations team are looking for VIP reservations consultants to join their discerning to team to look after their most important clients. You will be receiving enquiries from my clients VIP customer base, helping them to choose the best possible hotels suited to there need and lifestyle requirements throughout the world.  This means you will be booking some of the most luxurious boutique hotels in the industry. You will build an important one-to-one relationships with our clients most discerning members through excellent customer service and possess tailor-made worldwide travel knowledge; using your extensive knowledge of boutique and luxury hotels, and of course your own personal experience to help others make informed choices. You will then create a bespoke tailor-made itinerary, providing a meticulous attention to detail ensuring that all special requests are met.  Needless to say the successful candidate will have a passion for luxury travel - if your going to travel you might as well do it with style? And be able to organise a full range of travel options for your clients. You will need the ability to work under pressure and to tight deadlines, and knowledge of a CRS would be advantageous.

Travel Operations Team Leader, £24 - £25K, Hampshire. ref: V596/2569

A leading luxury Tour operator are looking for an Air Operations Team Leader to join a team that prides itself on offering excellent customer service with an emphasis on choice and quality.  It will be your responsibility to take control of the day-to-day operation of all Land & Air Travel segments of a customers itinerary. This will see you monitoring and reporting on sales and demand trends on a regular basis, highlighting performance areas and putting forward recommendations to adjust prices/strategy to ensure targets are met or exceeded.  You will provide alternative air and ground arrangements when FIT or allocation space is fully booked, update spreadsheets so that fares are correct and ensure ticketing and air queues are managed in a timely manner on a daily basis or request additional allocations where shortfalls are identified. You will identify opportunities for tours that are under performing and work closely with Management to obtain special / enhanced offers to drive the sales required to meet target.  This will see you working proactively with Marketing, Sales and Reservations to ensure speed to market and maximisation of sales.  You will provide regular updates with Management to ensure all are aware of the latest offers and the areas that require focus; develop and maintain strong relationships with Airlines and Ground Operators; accurately cost special offers/Regular Price Checking and review prices and make seasonality and margin adjustments where required, whilst ensuring costs are managed against budgets.  The successful candidate will have experience of management in a tour operating environment, and use of a major CRS, with excellent customer service skills and the ability to work to deadlines.  You will have a proven track record in achieving targeted levels of revenue and gross margin, materialisation of allocations and product pricing to brochure deadlines.

USA Tailor Made Consultant, Essex / Hertfordshire Border, £16k plus commission (ote £20k - £24k). ref: V10/2519

Due to increasing demand, this excellent tour operator is looking for experienced travel / reservation consultants to work within their reservations direct sales team.
The responsibilities of the travel / reservations consultant will be to provide expert information on the USA putting together tailor made packages using scheduled airlines. You will book flights, hotels, car hire and attraction tickets using Sabre CRS and third party suppliers. You will be expected to work to targets as good commission is paid, so you will need to have good sales ability. You will also assist with amendments and cancellations to bookings.
The successful applicant will have previous travel industry experience working in a tour operator or travel agent. You will ideally possess good working knowledge of one of the CRS’s (Sabre, Worldspan, Galileo or Amadeus) and have travelled or sold the USA. You will be used to working to commission or bonuses. He/she will be an enthusiastic and self motivated individual with excellent communication and customer service skills.

Far East, India & Egypt Reservations Consultant, £18K plus Bonus, Redhill, ref: V211/2556

Reservations Consultants for the Far East, India & Egypt are required to working in a busy reservations team, for a leading cultural tour operator making reservations to some of their key destinations.  Making Reservations to these destinations you will provide a quality response to all enquirers and clients and to maximise the level of reservations and sales to achieve the product growth target, and ensure a smooth and efficient operation of all sales procedures.  This will see you respond promptly to all enquiries and actively sell the most suitable products, achieve and exceed monthly departmental targets and provide a high level of service by actively using personal and departmental travel experience and knowledge to provide accurate information.  You will design, plan and prepare quotes for tailor made itineraries adhering to deadlines, actively up sell on every booking and convert all enquiries into bookings, and then making sure all arrangements are confirmed with suppliers and contact clients regularly to advise on the booking status.  The successful candidate will have experience in the travel industry, of tailor-making holidays with a CRS and a good knowledge of two of the three destinations sold.  You will be customer focussed, showing a drive and determination to provide the best quality service to customers; planning and organisational skills, with the ability to prioritise work to ensure deadlines are achieved; self-motivated and enthusiastic; good communication skills and a team player working co-operatively with others in the team and other departments. 

New Zealand Reservation Executive, Up to 18K,Surrey. ref: V387/1503

A Specialist Tour Operator who offer a wide range of 'once in a lifetime experiences' are looking for a Sales Executive to join their team as their business continues to grow and develop. As a Sales Executive you will be handling reservations through a variety of mediums while maintaining extremely high standards of customer service towards your clients. You will be working within a team of Sales Executives, booking dream holidays and achieve the maximum revenue possible for each booking by pro-actively up selling; this will be accomplished by you having a thorough knowledge of the regions and the products you are offering. You will need to be aware of your own personal targets as well as the overall sales and marketing strategies, and will be invited to contribute regularly to the development of the business. The candidate will have an eye for detail combined with a get up and go attitude, with capability to easily persuade and influence to help up-sell, switch sell and close their sales. This role will suit someone who has a real passion for New Zealand and wishes to work with an amazing product at a luxury company.

Tailormade Travel Consultant, £22K,London. ref: V353/2249

A highly regarded specialist travel company are looking for Tailor-made Travel consultants to join their friendly team to help provide a superior service to their clients. You will be working in a specialist department providing the highest level of customer service and tailor-making trips to your clients needs. You will be required to take enquiries over the telephone, fully understand their needs and then ensure that there is availability on the options as requested. You will ensure that clients are fully advised on the options that are open to them and on the different destinations and tours that are in the brochure, ensuring all information is given to the client promptly and accurately. You will look after all aspects of the sales process and confirm bookings, including invoicing, taking payment within set times, and ensuring any deviant requests from clients are confirmed, e.g. hotels, excursion tickets, and flights. At the appropriate time it will also be your responsibility to reserve, issue and invoice any publish fare tickets, and advise clients of any schedule or itinerary changes to booking. The successful candidate will have clear and concise communication skills and be able to communicate to clients at the most discerning of levels. You will have the ability to deliver a customer focused sale, and ensure that all sales opportunities are maximised through the offering of a complete service. Experience of working in a Travel Reservations/Sales environment is preferred, as is experience of a CRS but is by no means essential. An interest in the Arts would also be of benefit.

• back to top