Customer Relations Executive, £17k, Surrey. ref: V446/2362

A leading UK Travel Provider are looking for a Customer Relations Executive to handle and resolve customer complaints fairly, in accordance with agreed guidelines after careful investigation and analysis of the complaint, resolving the problem to the satisfaction of both parties, and to minimum cost to the company whilst ensuring a consistently high level of customer service is delivered with an overriding objective of customer retention. You will investigate new/ongoing complaints with suppliers and other departments to ensure comprehensive information obtained for compiling informative and well structured replies to customers, using the customer services complaint handling database and ensure that case notes, compensation and complaint classification is correctly added and that internal systems are fully utilised to obtain relevant information. You will work to personal/departmental targets to turnaround investigations and responses within specified time frames; assessing complaints fairly in accordance with agreed departmental and ABTA guidelines and handle and resolve correspondence including first time complaints and comeback responses in writing or by telephone. This will lead to you assessing compensation and or refunds in accordance with agreed guidelines, and aim to recover payments from suppliers and identifying and escalate problem areas to Senior Coordinator/Manager for further action/consideration and for monthly Quality Reporting by liaising with Product, Destination Management, and Health & Safety, as appropriate, and suggest areas for improvement. The successful candidate will have a good standard of written English and have worked in a customer service focussed environment before and preferably have experience of working in a letter writing environment and/or travel.

Product Executive, Up to 26K, London. ref: V30/2356

A Outdoor Activity specialist is looking for a Product Executive for Europe to work in their ever expanding European department. It will be your responsibility to manage and create any new products including any aviation issues. This will include negotiating contracts with both operators and local suppliers, copywriting for the brochure and other any sales material, while also maintaining quality control, risk assessments and always displaying a duty of care. As a result, you will need to have excellent communication skills; both written and verbal, while being well organized. Experience of working in Product within Europe and having a passion for outdoor activities would be advantageous as would being aware of the issues surrounding Responsible Tourism.

Sales & Marketing Assistant, £22k plus benefits, London. ref: V542/2352

My client is looking for a sales and marketing assistant to assist with various functions of the business including administration, marketing, sales, meetings and presentations. The sales & marketing assistant will have an integral role in assisting in all functions of the business. You will research potential suppliers, provide marketing material, update client database with new and existing details. You will seek new opportunities by researching and contacting new clients to generate revenue. He/she will organise appointments, for trade fairs and events, prepare monthly newsletters and promotional material, and update the company's website. You will assist sales with creating power point presentations and making overseas appointments from time to time. In addition you will monitor competitor’s activity. The successful applicant will be a reliable, accurate and committed individual who is able to work on one’s own initiative and under pressure. You will be IT literate and possess good verbal and written English skills.

Product Co-ordinator, £excellent, Surrey. ref: V446/2341

A travel industry leading company are looking for a product co-ordinator to join their close knit and friendly team. You will be involved in all aspects of working in the product department providing first class support to the team. The will see you involved in Contracting, where you will request rates, analyse & recommend renegotiation, vet supplier-loaded contracts, produce tour check sheets & charts, create ground Agent rep agreements, update itinerary boxes content info and action contract checking. You will provide support through action revenue/margin analysis with business plan for brochure proposal and regularly for performance management, undertake rate comparisons, action ad-hoc comp analysis as required for performance management, input hotel over-rides on spreadsheet and assist in getting contracts signed-off once agreed. Working with brochure and web content you will be responsible for brochure/web text, sending, chasing, checking, action proofing - checking page v offers on contract, requesting photography, providing website information to E-business, constant review of web content, and create and maintain customer itineraries. You will also be required to maintain close relations with air product, commercial and sales to highlight opportunities and give feedback and help with pro-active decision making on required special offers, and targeted product and analyse performance against set targets, keeping up-to-date on industry/market developments. The successful candidate will have some experience of working in some or all aspects of Product, and be an outward going team player with an excellent attention to detail, organisation and communication skills. This is an excellent opportunity to work for one of the UK's Premier Travel Company's.

Accounts Assistant, Up to £24k, London. ref: V35/2345

A large accommodation provider in Europe with a huge selection of villas, chalets and apartments for rent throughout Europe are seeking an Accounts Assistant to provide support to the company's Financial Controller. The role will require you to input Reps and Chalet Accounts information on either database or spreadsheets to facilitate reports to be compiled by the Financial Controller. The core components of the role will be checking and entering of reconciliations of both bank and cash summaries, entering and filing of weekly resort sales reports, coding and preparing authorisation invoices. You will be assisting with the seasonal setup of local sales databases in each location. The ideal candidate will be from an accounts background, had previous experience of working with overseas reps, strong numerical skills, excellent organisational skills and have very good excel experience.

Marketing Analyst, £24k, Surrey. ref: V211/2326

Travel organisation specialising in luxury are looking for a marketing analyst to analyse data from sales, marketing and website activity. The responsibilities of the marketing analyst are functional management of the CRM and CMS systems, and data analysing of sales, marketing and website activity. You will collect, analyse, interpret information producing results in written reports and presentation formats. You will show comprehensive forecasting of both trade and consumer brochure distribution. You will produce monthly reports relating to phone and advert source enquiry activity plus marketing campaigns. You will manage CRM including the integration with current and forthcoming SQL based reservation system, setting up automatic workflows, JavaScript and xml templates, import and export models and appropriate reports. He/she will manage the brochure distribution and mailings to trade and consumer. You will manage electronic campaigns. You will be involved with the advanced implementation of required HTML templates, global variables and graphics on website content management system. In addition you will produce flash based animation and video content management on the website. Lastly you will manage and develop relationships with key suppliers and assist with consumer events and trade shows. The successful applicant will possess strong numerical and analytical skills with a good knowledge of Excel, HTML and JavaScript. Knowledge of XML and SQL is preferred but not compulsory. Knowledge of flash and video editing is desirable. You will have experience in a marketing or web environment. You will have excellent planning and organising skills, with the ability to prioritise work to ensure deadlines are achieved.

Customer Relations Executive, Up to £21k, London. ref: V35/1898

Highly accredited travel company require a customer relations executive to join their team This post departure position will involve resolving any complaints received in a timely and satisfactory manner, following industry and company standards and ensuring that all customer complaints are administered, investigated and answered in line with company policy. He /she will study and analyse client holiday questionnaires and monitor client opinions on all aspects of the holiday and inform the Customer Relations Manager if any areas fall below a 70% rate of return and a 95% level of customer satisfaction. He/she will reclaim from hotels any compensation or refunds given to clients in respect of complaints received. This is to be done after discussion with the appropriate Senior Product Manager. You will be required to keep suppliers regularly informed of any complaints received concerning their services and to reclaim any compensation that has been paid in respect of client complaints. To be considered for this position you will need experience of working in a customer relations department in travel and the ability to use word and excel to a high standard.

Reservations Manager, Up to 35K plus bonus, London. ref: V407/2274

A cutting edge and dynamic travel company is looking for a Reservations Manager to motivate, mentor and monitor the team to ensure that their sales are maximised with a view to hitting targets. You will motivate the team to maximise the conversion of sales enquiries, making a fun place to work, helping to improve the performance of the team through effective appraisal, coaching and development. You will monitor the output of the team to ensure it is consistent with the brand and the expectations of premium consumers and taking corrective action as appropriate. You will working with the Sales & Marketing Director to develop the sales incentive scheme to ensure the potential of the team is being maximised within available budgets, and ensure that sales and operational processes and outputs are consistent, efficient and effective constantly looking to improve the quality of the sales leads and travel experience, whilst inputting into the future development of the Reservation team to ensure that effectiveness of B2C consultants is maximised. You will also work with the B2C and Product teams to develop new and enhanced product propositions to maximise sales and gross profit, and produce regular reporting on sales performance as required by the Sales & Marketing Director. This is an excellent opportunity for an individual with a track record of delivering sales success, through effective management. You must be a good motivator - someone who can keep sales people interested given the sometimes repetitive nature of monthly targets and be a flexible manager who understands that different members of the team will respond to different stimulus, and be experienced in managing intelligent and independent individuals. This will require you to be organised, a good listener and adaptable, with a good understanding of the travel industry, and preferably premium long haul.

Latin America Travel Sales Executive, Circa £20k + benefits + bonus, Gloucestershire. ref: V521/2268

A specialised and growing Tour Operator of over 20 years, sending customers to every corner of the earth on bespoke and tailor made holidays is looking for a Latin America Specialist to join its expert team. You will be handling enquires and reservations over the telephone, face to face and via email/internet for our clients growing Latin/South America division helping to promote, create and sell tailor made holidays to Latin America. In a varied role you will be creative, listen to and understand client's preferences in order to create inspiring and original itineraries. The job will require you to update the website for the relevant areas, create copy for newsletters and e-news and maintain a Travel Blog. You will be expected to meet and exceed targets through effective management of areas, generate new business by continually improving and developing new programmes, develop key relationships with outside agents and suppliers and be self motivated and have the ability to work unsupervised and on own initiative. The successful candidate will have a genuine passion for Latin America, Travel in general and a commitment to responsible tourism. You will have travelled around Latin America, and be committed to providing excellent customer service, have excellent written and verbal communication with the ability to thrive on working in a pressurised environment, be able to work to a be stretched to targets. This is an excellent role for those with or without experience in the industry, and an abiding passion for Latin America.

Travel Sales Consultant, 16.5K plus commission, London. ref: V464/1906

A leading Mediterranean Specialist is looking for experienced Travel Consultants to joining their expanding team due to growth within the company. As a Travel specialist it will be your responsibility to promote all company products and services by maximising sales opportunities, sell key priority destinations and worldwide holidays to your clients. You will achieve this by delivering high levels of customer service to both increase sales and retain customer loyalty. You will be responsible for providing a quality service to all clients and potential clients. You will ensure a smooth and efficient operation of all sales procedures. You will liaise with all managers and staff on a regular basis, to ensure internal communications remain harmonious. You will do this by supporting the aims & objectives of the business organisation and your department specifically, by achieving and exceeding weekly/monthly departmental targets, responding promptly to all enquiries and actively sell products (holidays, insurance, car hire, holiday extras) to enquirers. You will design, plan and prepare quotes for tailor made itineraries adhering to deadlines and conducting follow up calls/emails after quotes have been sent, which will also see you conducting periodic call backs to existing customers to encourage re-book. Closer to departure you will ensure customers receive the correct documentation regarding there booking, and process all sales bookings and reservations on a day-to day basis, and send to the relevant suppliers, and act as first point of call for any problems that may arise with clients or hotels and liaise with the relevant staff in order to resolve the matter satisfactorily. You will have an excellent telephone manner, and excellent communication skills with the ability to cope well under pressure, and at the same time maintain high levels of customer service and attention to detail. CRS knowledge is beneficial.

Pricing and Yield Co-ordinator, ££££Competitive££££, Surrey. ref: V446/2282

A highly thought of specialist tour operator is looking for a pricing and yield co-ordinator to join its award winning team. You overall responsibility will be to ensue that passenger, revenue and contribution targets are met or exceeded through effective yield management, brochure pricing and trading activity. This will see you monitor and report on sales and demand trends on a daily basis, highlighting poor/strong areas and put forward recommendations to adjust prices/strategy to ensure targets are met or exceeded, providing a sales analysis for the weekly trading reviews and prepare ad-hoc analysis as required. You will need to report on sales and margin on committed charter routes on a daily basis to ensure load factors and profitability are maximised and provide management information regarding charter profitability, proposing price changes where required, and monitor bed to seats materialisation and request additional allocations where shortfalls are identified. Also you will be monitoring the sale of scheduled air and hotel allocations to ensure maximum optimisation and highlight where additional capacity is required well in advance to exploit market demand and undertake analysis of competitor’s tactical pricing and brochure pricing position on an on going basis and make recommendations for actions based on findings. You will provide accurate prices for all agent and consumer communications (including weekly e-mails) and ensure that deadlines for producing these are met. The successful candidate will have experience of yield management in a tour operating environment, be a good team player, with excellent communication skills and have proven experience of working to deadlines.

Product Manager, £28k plus bonus, Surrey. ref: V211/2252

Upmarket travel organisation selling worldwide holidays are looking for a product manager to be responsible for the planning, creation and sales of their Southern Africa and Middle East destinations. The responsibilities of the Product Manager will be contracting, content and distribution of product via brochure, web, affiliates and trade to increase revenue. He/she will develop new tour programs and F.I.T components in response to the competitor analysis and research. He/she will manage and develop strong relationships with ground agents, suppliers and negotiate highly competitive commercial agreements to produce cost effective programmes at required service levels. You will be responsible for all product pricing based on current sales patterns, target margins and market conditions. You will renegotiate prices and source tactical offers throughout the year to create a portfolio of exclusive offers. You will have an understanding of marketing principles in order to assist the marketing team to maximise all product presentation through PR, on-line and off-line media. You will travel overseas, review health and safety standards, prepare briefs, and liaise with the sales team to ensure they have the up to date information. Lastly you will liaise with the customer services manager on customer service and quality control. The successful applicant will possess strong commercial skills with numerical and analytical knowledge. You must have extensive product knowledge of southern Africa and Middle east. You will be able to communicate at all levels and work to tight deadlines.

Travel Administration Assistant, £18k, London. ref: V139/2246

High Quality travel Company are looking for an administration assistant whose key tasks would be to research information for joining instructions and the typing up of individual itineraries to send to clients regarding their luxury holiday. Ideally you will have experience within a travel company's admin department and experience in producing itineraries. You will also be producing letters/documents/compliments slips as required and handing stock control of 'extras' - carnets, RER, trampasses and organizing the dispatch of documentation with couriers, ATD and postal service and ensuring that the contents of the ticket wallets are produced and compiled in an accurate and timely manner. You will also be producing invoices, vouchers and issuing air and rail tickets and ad hoc administration tasks as required. The successful person will be flexible and reliable with excellent organisation skills. You will need to have accuracy, precision and attention to detail with good systems knowledge and excellent word skills. A good geographical knowledge of the uk and excellent written English essential.

Tailormade Travel Consultant, £22K, London. ref: V353/2249

A highly regarded specialist travel company are looking for Tailor-made Travel consultants to join their friendly team to help provide a superior service to their clients. You will be working in a specialist department providing the highest level of customer service and tailor-making trips to your clients needs. You will be required to take enquiries over the telephone, fully understand their needs and then ensure that there is availability on the options as requested. You will ensure that clients are fully advised on the options that are open to them and on the different destinations and tours that are in the brochure, ensuring all information is given to the client promptly and accurately. You will look after all aspects of the sales process and confirm bookings, including invoicing, taking payment within set times, and ensuring any deviant requests from clients are confirmed, e.g. hotels, excursion tickets, and flights. At the appropriate time it will also be your responsibility to reserve, issue and invoice any publish fare tickets, and advise clients of any schedule or itinerary changes to booking. The successful candidate will have clear and concise communication skills and be able to communicate to clients at the most discerning of levels. You will have the ability to deliver a customer focused sale, and ensure that all sales opportunities are maximised through the offering of a complete service. Experience of working in a Travel Reservations/Sales environment is preferred, as is experience of a CRS but is by no means essential. An interest in the Arts would also be of benefit.

Villas Consultant, £16k basic plus commission, North London. ref: V300/2250

A Villa's Consultant is required by a well established holiday specialist to make reservations selling Luxury Villas and Apartments. You will be involved all aspects of selling villas and apartments. As a result you will be answering the telephone and dealing with customer enquiries by phone, whilst responding to e-mail enquiries from customers. You will be taking reservations from customers by e-mail or phone with an emphasis on recommending, as closely as possible, a suitable villa or apartment appropriate to the customer’s requirements and that of his / her party. Once a sale has closed you will be required to follow through the booking procedure by advising the supplier of the booking, and ensure that the correct documentation e.g. an invoice is sent to the customer and payment is collected. You will be given full product training to ensure that you familiarise yourself with the product in order to effectively sell the properties to customers. You will become involved with suppliers and may from time to time have to deal with any questions/queries from them as well. You will also be required to update databases during quiet periods and help prepare properties to sell for the following season, and deal with special requests. The successful candidate will have a pleasant telephone manner, with good sales skills, experience in working with computer reservations systems or be computer literate with Microsoft Windows applications. You will need to have excellent communication and organisational skills, with good administrative skills.

Airline Executive, £18K, Hampshire. ref: V241/2135

A sector leading travel company are looking for a Airline Executive to work within their busy flights department where you will be responsible for obtaining the Company's group air allocations from airlines and through booking seats on Amadeus, and administering the seat stock thereafter to maximise materialisation. This role will see you submitting group flight allocation requests to the chosen carriers by deadlines set internally and by carriers, monitoring allocation requests after submission by liaising with carriers to obtain confirmation of seats either direct from carrier or through booking, monitoring confirmation classes to ensure allocation is confirmed from the airline in the correct and expected fare using company airline contracts with incorrect classes queried and alternatives found if original airline is unwilling to confirm seats in correct class. You will seek alternative flight options using different carriers or routing if original request refused and present detailed information to allow for a decision to be made, whilst maintaining records of group allocation requests and confirmations by using the company's allocations log, this is an essential daily task. You will monitor queues and control the effects of schedule changes and seek alternatives if airline option is not suitable for the successful operation of the tour, and communicate changes to relevant staff in the company. The successful candidate will have up-to-date CRS skills, with a working understanding of Airline Contracts and the Airline Industry, including experience and a good knowledge of international airlines and route networks. You will be have good numerate and analytical skills , be flexible and able to work under pressure and meet strict deadlines This role would be ideal for someone from a Tour operator flights background or from a busy airline reservations department.

Customer Relations Manager, £34K, Surrey. ref: V446/2227

A specialist award winning tour operator, who specialise in luxury travel, are looking for a Customer Relations Manager who will be responsible for ensuring they give first rate customer service for both pre and post departure clients. It will be your responsibility to manage overall customer satisfaction in order to achieve results from customer research and design initiatives that foster ongoing improvements helping to meet demanding customer expectations. You will work closely with the Marketing team to implement Customer learning, and increase the standard of customer service offered by the company. This will be affected through improved communication within the customer service team and other departments, and planning for future developments in the organisation. You will motivate & constantly improve the performance of the customer service team, and understand overseas operations and work with relevant colleagues as necessary, regularly updating the team on ongoing complaints and resolutions; ensuring all issues are researched thoroughly and customers kept updated. The successful candidate will need to demonstrate abilities in managing relationships with customers, and be able to bring new ideas of customer interaction and excel in customer service, leading by example. You will have a strong legal background and good experience of responding in line with ABTA rules and regulations whilst being personable and approachable with effective management skills. This is an excellent opportunity for a customer relations manager to further their career with a leading company with an excellent reputation.

Air Contracts Manager, up to £24K, Hampshire. ref: V241/2221

A award winning travel company are looking for an Air Contracts Manager to join its ethical and responsible travel team helping to ensure the best air and rail products and services are negotiated and contracted at the best available rates, as well as in charge of renegotiations as necessary. You will be the main point of contact for any contract related issues concerning the air or rail operation of the tours or the settlement of invoices and supplier related queries. You will hold regular meetings with suppliers and all pertinent information is disseminated out around the company in a timely fashion, and actively seek out prospective rail and air suppliers for parallel quotes. This will be aided by using industry contacts to achieve the best-in-market rates wherever possible, and you will be required to monitor and report trends in suppliers price movements, and actively work to minimise and reduce cost increases wherever possible, minimising any negative cost impact of late changes by either renegotiating with suppliers or sourcing a suitable alternative if required. The successful candidate will have previous experience of working with Fares and Ticketing, and have strong negotiation skills and experience of air and rail contracting. In this role you will need to have a high level of accuracy and attention to detail and the ability to work quickly. You will have excellent organisational and communicational skills, be able to build rapport with suppliers and interact with people from all levels of the organisation and multi-task and prioritise workload.

Sales Support Executive, 17,089K, London. ref: V34/2215

One of the UK's leading Worldwide Tailor made Tour Operators has an opportunity for an experienced Sales Support Assistant to support the Operations Manager at all appropriate levels. This role will involve compiling supporting documentation to all confirmation invoices, preparing tour notes, visa documentation, passport forms and covering letters. You will be expected to log passport and visa applications and follow up thoroughly, load client data, check company e-mails, faxes and voice mails, order brochure and stationary supplies. Reception responsibilities will be on a roster with other members of the team, this company will expect first class customer service at all times. The successful applicant for this position will be highly motivated bright intelligent individual who has the ability to work under pressure using their own initiative and as part of a team. You will be proficient in Word and Excel packages and demonstrate outstanding administration skills, attention to detail is paramount in this position. A professional, friendly and confident personality is required as this role involves visiting embassies and the meeting and greeting of clients. Previous travel industry experience is preferred.

Operations Assistant, £competitive, Surrey. ref: V446/2195

The opportunity to gain an excellent position with a leading travel company has arisen. You will be part of a team responsible for the accuracy and timeliness of the loading and maintenance of the sales database to ensure all product is on sale at the correct price and the creation and maintenance of accurate itinerary boxes in line with agreed deadlines. This important role, which is essential to the sales of the product, will see you create the initial itinerary box for each brochure and price box, obtaining the correct requirements for each box from Air and Land product teams and update system to reflect desired holiday, therefore ensuring that all contracts are loaded and ready in order to meet costing deadlines. You will be downloading individual price boxes for each brochure, including tour setup, hotel and package prices and flight supplements, and manually adjusting the setup to deal with various factors such as optional excursions on tour refs, split carriers and hotels and alternative arrival airports. You also required to cross check each others work to help create a tight team atmosphere and price matching of new brochures to ensure continuity of price across brochure range. The successful candidate with have proven experience of working to deadlines, and processing information and being system driven, with a proactive approach and an excellent attention to detail with a strong commercial awareness. This is an excellent opportunity for someone to work with one of the biggest names in travel, and either continue their career in an operational environment, or enter the industry if you have strong administrational and data entry skills.

Air Inventory Assistant, £competitive, Surrey. ref: V446/2194

One of the UK's Leading Travel Industry Companies has an excellent opportunity to work within their Air Product team as an Air Inventory Assistant. You will work alongside the Co-ordinator for Air Inventory, and your main priority will be to ensure that there is sufficient air space at all times. You will set up flights in the in-house system, confirm allocations from airlines, produce statistics and help deal with general queries both internally and from our airline partners. You will work from the queues and book extra flights as required, answering day to day queries from the sales teams. Your key responsibilities will be to maintain good working relationships with our clients suppliers, customers and distributors, to our clients best commercial advantage. You will notify the Co-ordinator of any issue that threatens or undermines the legal, commercial, service or quality integrity of the company, and ensure that all responsibilities and deadlines are met with total accuracy - this relates to flight set up, brochure production, and space issues and to make sure that their is sufficient air space at all times to both maximise sales but at the same time ensure good materialization of the allocations, whilst helping with the general day to day running of a busy department. The successful candidate will need to be energetic and organised to deal with this fast-paced role. Knowledge of Galileo would be useful but not essential.

Travel Sales Consultant, £17K plus Commission (OTE £27K+), London. ref: V514/2199

A leading travel specialist who are independently run, but have the support of being with in an umbrella group of companies, are looking for a specialist travel consultant to join their close knit and friendly team. It will be your responsibility to respond to client enquiries in a professional, knowledgeable and timely manner, and tailor make itineraries for clients in order to meet their requirements. You will ensure that all necessary arrangements (flights, hotels, guides, activities, transfers, car hire, etc) are fulfilled through gaining an understanding of the clients needs through probing questions. You will ensure that all arrangements are checked, requested and confirmed in a timely manner and that client payments, invoices, and other administration are processed correctly. You will follow up previous enquiries in order to serve clients professionally and ensure sales opportunities are not lost, and close sales opportunities to maintain high conversion rates. This is an excellent opportunity for someone to become a true specialist in an area of the world that is gaining in popularity for a highly recognised tour operator. Full product and CRS training will be given for the right person. The successful candidate with have experience of working in a travel sales environment, enjoy working to targets and earning commission, yet still providing an excellent customer service. You will be goal-oriented with self direction and drive, have an excellent attention to detail and of course a passion for travel. You will enjoy being part of a team, and have the ability to persuade other and have an enthusiastic and positive attitude which rubs off easily on others giving you the ability to deliver results.

SE Asia Product/ Sales Executive, £27k plus comm., London. ref: V503/2166

Very exciting opportunity for an SE Asia specialist sales consultant with travel industry experience to progress their career into a product role in one of the best travel companies in the uk This role will involve being responsible for all sales and product for your region. the position will involve the planning and scheduling of itineraries within SE Asia, the production of all pre and post sale literature relating to those itineraries, maintaining and building relationships with suppliers and the management of trip operations. You will need to have good written and verbal skills, be well travelled to the region He /she will produce completed product (trips) within sub-region to the deadlines set for all brochures and follow the brief when creating new product or amending existing product. He/she will proactively suggest and research new product areas within the sub-region and develop relationship with overseas suppliers, including overseas visits and UK meetings. You will manage airline allocations in conjunction with the Regional Manager and Aviation team and produce all necessary pre and post sale information and ensure that it remains up to date and maintain operational quality within sub-region (in conjunction with the Regional Manager). You will check all client questionnaires and leader report forms and trigger any necessary action and work with the Customer Service team in dealing with any complaints relating to the specific sub-region. . A good understanding of MS Office Packages including Word, Excel PowerPoint and CRS plus geographical expertise within Thailand, Vietnam, Laos and Cambodia is essential.

Africa Product /Sales Executive, Up to £27k plus comm, London. ref: V503/2168

An Africa product / sales executive is required to join one of the uks best travel companies. This varied role will involve handing the sales, administration, product development, product management from initial research to contracting, including brochures, costing and yield management. This great position would suit an Africa sales Consultant looking to move into product role. The position will involve researching destinations and inspection/contracting visits (once fully-trained. He/she will be troubleshooting/supplier liaison/ensuring suppliers respect their contract negotiating with suppliers product enhancements (content/presentation) updating documentation and the website plus Africa sales. The successful person will have success in meeting agreed targets and deadlines plus satisfaction levels exhibited by internal and external customers/suppliers. The successful person will have the ability to negotiate successfully with suppliers and clients plus experience, confidence, speed and competence with computer systems (particularly Windows with Microsoft Office and be CRS trained. The the ability to work independently, under pressure and to deadlines plus being commercial aware and educated to degree level or equilent. A great role for an Africa specialist looking to move into product .

Customer Relations Executive, Up to £23K, London. ref: V30/2156

A highly regarded responsible travel tour operator, with an outstanding reputation and a regular travel award winner are looking for Customer Services Executive. The role involves dealing with every aspect of any incoming correspondence from our clients customers after they have returned from their holiday. You will analyse and investigate issues arising through customer correspondence, and provide comprehensive written or verbal responses to the customer. You will be responsible for acknowledging and logging all letters and emails received into the office, and discuss issues raised with the relevant Trip Managers and/or our Operations Department. You will need to be confident in assessing levels of compensation if applicable, ensure that communication is completed within the targeted time limit. If any trends are identified it will be your responsible to ensure that any issues are addressed by the Operations team to ensure that the appropriate action can be taken. The ideal candidate will have outstanding customer service skills, and will be fully conversant with all aspects of current legislation relating to Tour Operators. You will possess excellent written and verbal communication skills and have a proven background in customer services within the travel industry. You will need to be self-motivated and have the ability to work as part of a team to achieve deadlines and targets. This is a fantastic opportunity to work within a friendly team, who are also one of the best payers for customer services in London.

Ski Reservations Consultant, £20k + commission, London. ref: V355/2126

Outstanding Ski Specialist Company is looking for a dynamic reservations consultant to join their unique sales team in their London offices. As part of our exclusive reservations team you will be offering expertise knowledge and advice to our Travel agent partners and customers, providing tailor made packages to suit the individual needs of our clients while optimising all sales opportunities and up selling wherever possible ensuring you recommend all available products. You will be responsible to answer inbound and outbound calls promoting both air and ground products whilst providing outstanding customer service at all times. We expect you to take responsibility for the service of existing bookings, carry out amendments, confirm bookings and resolve any problems that may occur ensuring the content is accurate in order to maintain our company quality standards. Our staff will receive ongoing training and you will be expected to attend all courses and training session where applicable, offer feedback at meetings and assist in supporting the development and growth of our company. The successful candidate for this sought after role will posses' exceptional communication skills both written and oral, be sales orientated and have the ability to build a close rapport with our clients. You must be self motivated and enthusiastic with an excellent knowledge of skiing and snowboarding in worldwide destinations as well as a working knowledge of a GDS.

Airline Executive, Up to £18k, Hampshire. ref: V241/2135

A sector leading travel company are looking for an Airline Executive to work within their busy flights department where you will be responsible for obtaining the Company's group air allocations from airlines and through booking seats on Amadeus, and administering the seat stock thereafter to maximise materialisation. This role will see you submitting group flight allocation requests to the chosen carriers by deadlines set internally and by carriers, monitoring allocation requests after submission by liaising with carriers to obtain confirmation of seats either direct from carrier or through booking, monitoring confirmation classes to ensure allocation is confirmed from the airline in the correct and expected fare using company airline contracts with incorrect classes queried and alternatives found if original airline is unwilling to confirm seats in correct class. You will seek alternative flight options using different carriers or routing if original request refused and present detailed information to allow for a decision to be made, whilst maintaining records of group allocation requests and confirmations by using the company's allocations log, this is an essential daily task. You will monitor queues and control the effects of schedule changes and seek alternatives if airline option is not suitable for the successful operation of the tour, and communicate changes to relevant staff in the company. The successful candidate will have up-to-date CRS skills, with a working understanding of Airline Contracts and the Airline Industry, including experience and a good knowledge of international airlines and route networks. You will have good numerate and analytical skills, be flexible and able to work under pressure and meet strict deadlines. This role would be ideal for someone from a Tour operator flights background or from a busy airline reservations department.

Flights Desk Consultant, £18k, Hampshire. ref: V241/2134

A leading Travel provider with a highly thought of name in the travel industry are looking for a Flight Desk Consultant to join their expert team. Your role will see you booking flights for customers, tour leaders and staff, and to undertake all associated administrative tasks. The role will see you responsible for booking ad-hoc flights for all customers where the group flight allocation is either not available or not suitable, booking business and training trip flights for staff, suppliers, and occasionally journalists, as well as staff flights in accordance with company guidelines. You will be familiar with all airline contracts and ensure bookings are made in accordance with airline restrictions, and IATA regulations, including ticketing deadlines, use the internal flight logs to monitor work and as a tool for liaising with Reservations, Operations and other departments regarding flight bookings, use the Nett Fare Database in conjunction with airline contracts to calculate flight costs and manage Q's by distributing bookings to other departments and manage Flight Desk bookings on a rota basis, especially in relation to ticketing deadlines, and taking appropriate action as and when necessary. The successful candidate will be CRS trained with a knowledge of fares and ticketing, being a good team player, the ability to work to deadlines, under pressure and on their own initiative whilst maintaining an excellent attention to detail. This is an excellent opportunity as a stepping stone for someone who is looking for a career in business travel with solid experience in the leisure or airline sectors of the travel industry.

Reservations Consultants, £18k, London. ref: V499/2137

One of the most prestigious and romantic names in the travel industry are looking for Reservations Consultants to join the award winning reservations team to deal with enquiries regarding the upmost in luxury travel. You will be receiving incoming enquiries from the most discerning clientele, who may be booking a once in a life time journey, and through First Class Customer service you will discuss requirements with customer and advise on brochured products, adjusting the itineraries of the tours when practical and to the customers needs. You will identify and solve problems, and cross-sell other products when appropriate, and ensure that the reservation is completed correctly on the company's inhouse system, making note of any special request and ensuring the are carried out. Once the booking is complete it will be you responsible to liaise with the ticket department for ticketing requirements, process booking forms, book hotels and ground arrangements, and requesting air tickets. You will also process payment/credit cards, produce and send out invoices, handle post/correspondence and manage reservation files. The successful candidate will have excellent time management and organisational skills, be extremely customer focused, with good communication skills. This is an excellent opportunity for someone with experience in travel consultancy to take the next step in their career by working for the most glamorous name in travel.

Customer Relations Executive, Competitive £££, Surrey. ref: V446/2080

A leading UK Travel Provider are looking for a Customer Relations Executive to handle and resolve customer complaints fairly, in accordance with agreed guidelines after careful investigation and analysis of the complaint, resolving the problem to the satisfaction of both parties, and to minimum cost to the company whilst ensuring a consistently high level of customer service is delivered with an overriding objective of customer retention. You will investigate new/ongoing complaints with suppliers and other departments to ensure comprehensive information obtained for compiling informative and well structured replies to customers, using the customer services complaint handling database and ensure that case notes, compensation and complaint classification is correctly added and that internal systems are fully utilised to obtain relevant information. You will work to personal/departmental targets to turnaround investigations and responses within specified time frames; assessing complaints fairly in accordance with agreed departmental and ABTA guidelines and handle and resolve correspondence including first time complaints and comeback responses in writing or by telephone. This will lead to you assessing compensation and or refunds in accordance with agreed guidelines, and aim to recover payments from suppliers and identifying and escalate problem areas to Senior Coordinator/Manager for further action/consideration and for monthly Quality Reporting by liaising with Product, Destination Management, and Health & Safety, as appropriate, and suggest areas for improvement. The successful candidate will have a good standard of written English and have worked in a customer service focussed environment before and preferably have experience of working in a letter writing environment and/or travel.

Product Executive – 3 month Contract, Up to £20k, Kent. ref: V391/2078

The UK’s leading independent tour operator are looking for a Product Executive to join their expanding team for a 3 month contract and help achieve budgeted targets by brining to market the optimum mix of product & price. The role will require you to be commercially responsible for achieving sales and margin performance of defined gateways, to have an in-depth knowledge of destinations and properties, to bring contracts and tactical offers to market quickly and effectively, to conduct regular integrity checks on the website and to under take adhoc projects as requested. The ideal candidate will be results and deadline focused, be passionate about the travel industry, excellent eye for detail and have good commercial awareness with strong numerical and analytical skills. It would also be advantageous if you have worked in the travel industry either in product, yield or sales.

Reservation Consultant, Up to £17.5k, West Sussex. ref: V449/2067

Reservation Consultants are required by an award winning online travel company to provide ultimate levels of efficient, cost effective services to specified top agents, new business, corporate and domestic clients. You will also be responsible for providing an accurate, efficient response to all enquiries and quotation requests. You will be required to maximise sales and achieve high conversion on all quotes, build and maintain close working relationships with specified agents, customers and overseas suppliers. The ideal candidate will have a proven sales record, coupled with outstanding customer service skills. For this role previous experience within the travel industry will be an advantage. You will be self motivated, excellent team worker and have a positive approach to work. Working hours are a 5 day week, working around a 7 day roster. The shift pattern is open from 8am - 9pm.

Air Operations Executive, £excellent, Surrey. ref: V446/1872

A highly regarded and worldwide Tour Operator are looking for an Air Operations Executive to join their busy team. Working in the Operations team you will be delivering the highest levels of customer service, handling all situations in a professional and efficient manner. Your role will see you working as part of a team to action flight queues, ABC tape and long / misconnection report and name change queue, ensuring set targets are met. You will notify clients of airline schedule changes when necessary, ensuring the holiday is amended with minimum inconvenience and cost to clients, whilst maintaining commercial awareness. You will provide assistance to our overseas agents with solving any airline operational issues which arise with clients in resort and also provide back up and support to our U.K. Airport representatives, giving assistance as required. You will be active in assisting with the handling of flight delays, liaising with the airline to minimise inconvenience to clients and ensuring necessary arrangements/alterations are made. Other duties will see you assisting the Customer Services Division by providing back up in other areas of Operations and Customer Services during peak times and other periods dependent on business demands. The successful candidate will have a travel background and have excellent customer service skills with a good eye for detail, and be organised. Having knowledge of a Computer Reservations System would be advantageous.

Luxury Travel Consultant, £14K plus Commission – OTE £19K, West Sussex. ref: V105/2021

An established leading independent specialist tour operator are looking for Luxury Travel Consultants to join their successful travel sales team. Your main responsibility will be to ensure all incoming enquiries are handled in an efficient and timely manner whilst meeting or exceeding all agreed departmental targets for customer service and sales. You will be selling up market/luxury holidays to some exotic locations, and putting together bespoke/tailor-made packages using a state of the art packaging system, helping to achieve and exceed both company and individual objectives relating to sales targets, productivity, and product knowledge. You will be liaising with travel agents, direct customers and industry partners, whilst maintaining accurate information on the company's products, commercial campaigns and ancillary services. You will effectively and efficiently deal with any administrational queries, and exceed the customers’ expectations wherever possible. The will be the opportunity to attend educational trips when required. The successful candidate will ideally have worked in travel, and be educated to a good GCSE standard, with a dynamic and vibrant personality who can communicate with people at all levels. You must be self-driven and results oriented with a positive outlook and the have the ability to work on your own initiative and as part of a team. This is an excellent opportunity to work for a company that has excellent reputation and take your first steps in specialising within Luxury Travel.

Senior Ski Sales Consultant , £16k + bonuses, London. ref: V479/1978

My client is a niche tour operator specialising in ski breaks to some of the most desirable locations on the planet and they are looking for a Senior Sales Consultant to join their team and drive the company forward. The purpose of the role will be to seize every opportunity for new business, as well as covering day to day sales. This will be in providing an open and efficient communication link between the UK sales staff and all resort-based staff, as well as with all internal and external suppliers. You will have a good knowledge of ski destinations, an excellent working knowledge of Amadeus, have the ability to work under pressure and have excellent communication skills. Occasionally this role will involve overseas travel in order to develop the potential growth for the corporate market.

Tailor-Made Travel Consultant, Up to £20k plus bonus , Surrey. ref: V446/1995

One of the world's most renowned Travel Providers are looking for Travel Consultants to join their respected and prestigious brand. Your key objectives will be to achieve agreed sales targets, convert enquiries and leads into firm sales, demonstrating the best product knowledge and deliver exceptional service to travel agents and direct customers. You will be dealing with enquires through various formats, and be handling a varied range of enquiries including airline upgrades calls, and sell additional product. You will take responsibility for the clients` complete satisfaction, ensuring our clients expectations are exceeded, whilst retaining profit margins, assist with each others clients on behalf of your team members and wth overflow calls when necessary from other sales teams. You will reserve airline seats and arrange private car transfers for the clients when required. Occasional Travel overseas will be required to represent the brand, as well as attending consumer and trade functions in the UK. You will provide constructive feedback about the product range to Team leaders and the Product Department, and ensure key colleagues are kept informed of any problems or opportunities relating to our products, competitors and customers, as well as urgent issues inhibiting our ability to sell. To be successful in this position you will have knowledge of the long haul travel market place, a commercial understanding with a developed sales skills and proven track record of achieving personal sales targets. You will have a positive 'can do' attitude, be flexible and adaptable to changing priorities and adept at planning and organising own time and able to meet targets and deadlines. You will have excellent written and verbal communication skills, and the desire and initiative to achieve and surpass targets with an approachable manner with both colleague and clients and be resourceful and practical.

Ski Sales Consultant, £14k + bonuses, London. ref: V479/1979

My client is a tour operator who specialises in tailor made holidays to some of the worlds most prestigious ski resorts and they are looking for travel industry professionals who have a love for skiing or snowboarding. The role will be to seize every opportunity to transform each enquiry into a confirmed booking, you will therefore have to provide a first rate service to each and every client, as you will only be dealing with luxury destinations and products. This is a target driven role, so will require you to hit and exceed targets set by the Sales Manager. This role could also possibly suit a candidate who has visited many different resorts, has previous sales experience and has a true passion for skiing or snowboarding. You will also be sent on educationals to many of the resorts they cover, as this will give you a more in-depth knowledge and understanding of the company's ski product.

Travel Sales Consultant, Up to 19.5K, Surrey. ref: V464/1906

A leading Mediterranean Specialist is looking for experienced Travel Consultants to joining their expanding team due to growth within the company. As a Travel specialist it will be your responsibility to promote all company products and services by maximising sales opportunities, sell key priority destinations and worldwide holidays to your clients. You will achieve this by delivering high levels of customer service to both increase sales and retain customer loyalty. You will be responsible for providing a quality service to all clients and potential clients. You will ensure a smooth and efficient operation of all sales procedures. You will liaise with all managers and staff on a regular basis, to ensure internal communications remain harmonious. You will do this by supporting the aims & objectives of the business organisation and your department specifically, by achieving and exceeding weekly/monthly departmental targets, responding promptly to all enquiries and actively sell products (holidays, insurance, car hire, holiday extras) to enquirers. You will design, plan and prepare quotes for tailor made itineraries adhering to deadlines and conducting follow up calls/emails after quotes have been sent, which will also see you conducting periodic call backs to existing customers to encourage re-book. Closer to departure you will ensure customers receive the correct documentation regarding there booking, and process all sales bookings and reservations on a day-to day basis, and send to the relevant suppliers, and act as first point of call for any problems that may arise with clients or hotels and liaise with the relevant staff in order to resolve the matter satisfactorily. You will have an excellent telephone manner, and excellent communication skills with the ability to cope well under pressure, and at the same time maintain high levels of customer service and attention to detail. CRS knowledge is beneficial.

Reservations Team Member, £21K plus bonus, London. ref: V430/1698

An exclusive members only club, who have an excellent reputation for their collection of luxury hotels are looking for a Reservations team member to join their lifestyle concierge team; helping to find the best quality hotels from around the world. As an expert, in this customer focused reservations role, you will be fielding inquiries from both discerning members and non-members to help them decide on what hotel best suits their needs. You will be fully conversant with the wide range of products and services that the club offer, to maximise the income opportunities available, and using all appropriate techniques in your extensive sales repertoire to convert the maximum amount of enquires into confirmed bookings whilst never faltering in the highest level of customer service that your clients will expect. You will need to build a strong working relationship with our client’s partner hotels, trying to fully understand their business, which will lead you to actively supporting the promotion of their residences. When dealing with all enquires you will also be promoting the more premium levels of memberships. As a result you will have to be a hardworking and customer service orientated sales individual who has initiative, drive, a commitment to achieve with an attention to detail and good interpersonal skills. A good all round knowledge of the travel industry dealing with the upper end of the market place will be advantageous.

Travel Consultant, Up to £19K, West Sussex . ref: V475/1971

A small and friendly Tour Operator, with an excellent support network are looking for a Travel Consultant to join their excellent team due to their expanding business to help promote their wide portfolio of holidays. Your responsibilities will see you offering advice to clients in a professional and polite manner, which will aid you in maximise sales on every possible call in line with monthly targets and conversions and booking all aspects of the clients holiday in FSS booking system. You will also be required to create tailor-made itineraries and quotations. As it is a relatively small team you will also be getting involved in other aspects of Tour Operating, so you will also be Proof reading brochures and advertisements, and meeting clients and suppliers at Trade Shows and other industry events. You will be also expected to contact suppliers via fax, e-mail, internet and Amadeus to secure all aspects of the booking, and ensure that the trip runs operationally smoothly by liaising with Product and Operations to ensure clients needs are met. The successful candidate will have a proven track record in a similar role, being motivated and ambitious, with the ability to meet targets and deadlines and organisational skills. This is an excellent opportunity for someone with experience in travel who is looking to take the next step in their career and diversify their skill set with this exciting company.

Groups Flight Co-ordinator, Up to 20K, London. ref: V265/1930

A leading independent tour operator who specialise in a very niche product are searching for Reservations Consultants join the reservations and support team of this highly thought of travel operator. This position will involve taking enquires from customers mainly by phone and email and making them into confirmed bookings whilst also being in charge of the administration side. This is a great opportunity for a multi talented team player to further develop his/her skills within a varied position where their clients come back year after year. The company are ideally looking for someone who has previous travel industry experience, but if you have a good sales background then you may also be considered. This company offer CRS training and are happy to include two overseas educationals a year. This company believe in offering their customers in-depth and thorough information/knowledge about the destinations that they are travelling to.

Trainee Travel Consultant, Up to £20k, London. ref: V222/1932

A specialist tour operator with an outstanding reputation for the contribution for responsible travel, and their second to none destinational knowledge are looking for a passionate and well travelled Graduate to join their experienced team. Your duties will be varied and different, ensuring that you will receive an exciting introduction and all round experience of working for a fast growing tour operator. You will not only take responsibility for the initial enquiry from the general public, but help make suggestions for their once in a lifetime journey to help complete their itinerary. Once you have made the sale, you will provide after-sales support making sure that your clients’ journey runs smoothly. This will see you ensuring that the trip reserved is booked correctly with the ground handlers, and that all special requests are adhered too. You will be ensuring that your clients are invoiced correctly, and that suppliers are paid the appropriate monies on time. Closer to departure, you will be ensuring that the clients tickets and documents are issued correctly, and send these out alongside their personalised itineraries. The successful candidate will be an articulate and well travelled graduate, who has a love for South America, who wishes to work in a dynamic and busy environment. You will have good customer service and communication skills, whilst also being able to work to tight deadlines and have an eye for detail. It is desirable that you have a good knowledge of Peru and Ecuador.

Ski Reservations Consultant, Up to £18k + incentives, London. ref: V468/1935

A highly respected independent travel company are seeking people who have a passion for skiing/snowboarding. Have you been to Alpe d'Heuz, Les Deux Alpes, Meribel, Val d'Isere, Courmayeur or St Anton? If so due to expansion our client has an exceptional opportunity for a sales and customer focused team player to join their expert and friendly team. Priority will be giving to people with some form of reservations experience either within a travel agents, airline or tour operator. Very established company, good working hours and great ski product.

Travel Sales Consultant, Up to £19.5K, Surrey. ref: V464/1906

A leading Mediterranean Specialist is looking for experienced Travel Consultants to joining their expanding team due to growth within the company. As a Travel Specialist it will be your responsibility to promote all company products and services by maximising sales opportunities, sell key priority destinations and worldwide holidays to your clients. You will achieve this by delivering high levels of customer service to both increase sales and retain customer loyalty. You will be responsible for providing a quality service to all clients and potential clients. You will ensure a smooth and efficient operation of all sales procedures. You will liaise with all managers and staff on a regular basis, to ensure internal communications remain harmonious. You will do this by supporting the aims & objectives of the business organisation and your department specifically, by achieving and exceeding weekly/monthly departmental targets, responding promptly to all enquiries and actively sell products (holidays, insurance, car hire, holiday extras) to enquirers. You will design, plan and prepare quotes for tailor made itineraries adhering to deadlines and conducting follow up calls/emails after quotes have been sent, which will also see you conducting periodic call backs to existing customers to encourage re-book. Closer to departure you will ensure customers receive the correct documentation regarding there booking, and process all sales bookings and reservations on a day-to day basis, and send to the relevant suppliers, and act as first point of call for any problems that may arise with clients or hotels and liaise with the relevant staff in order to resolve the matter satisfactorily. You will have an excellent telephone manner, and excellent communication skills with the ability to cope well under pressure, and at the same time maintain high levels of customer service and attention to detail. CRS knowledge is beneficial.

Flights Co-ordinator, Up to £20k, London. ref: V34/1912

An opportunity has arisen in one of the most well respected tour operators in the UK; they require a Flights Co-ordinator. Within this role you will be responsible for ticketing IT nett fares as well as published tickets, thus ensuring all contract rules and airline deadlines are met. You will also liaise with airlines and overseas suppliers, obtaining and managing tour allocations. The ideal candidate will have to work on their own initiative and meet tight deadlines while maintaining a focus on excellent customer service. You must be computer literate and have excellent communication and letter writing skills, CRS experience is essential (preferable Worldspan) and excellent experience in fares and ticketing within the travel industry.

Allocations Executive, Up to £25k, London. ref: V34/1913

An Allocations Executive is required by a leading tour operator based in Central London, they are seeking a candidate who will be responsible for managing ground and air allocations for their group tours. You will have to liaise with numerous airlines, overseas agents and internal departments, so excellent organisational skills are a key aspect of this role. Working within the Operations Team you will also be required to take on general operational duties such as issuing tickets and dispatching documents at certain times of the year. So if you have group allocations experience dealing with flights and hotels, and are also trained in a major GDS (ideally Worldspan) then this is definitely the role and company for you.

Scheduled Flight Operations Ticketer, £19 - £22k, Kent. ref: V391/1910

Large travel company are looking for a scheduled flight operations ticketing agent to action airline manifests, issue all schedule airline tickets, arrange business travel and handle day to day operational problems. The day to day responsibilities of the scheduled flight operations ticketer will be liaising with internal and external suppliers, checking all manifests, and adhering to ticketing procedures. You will also ensure you audit end of day ticketing reports and assist the IATA manager in refunds and cancellation reports. In addition he/she will arrange business travel and resolve all day to day operational issues.
The ideal applicant will require having excellent communication skills, fluent in Galileo and preferably BA fares and Ticketing Level 1 and 2. In addition you will prioritise effectively and possess good attention to detail.

Reservation Consultant, £16k, Warwickshire. ref: V355/1900

Excellent position has arisen to work for a tour operator specialising in luxury European holidays to encourage sales by assessing client needs and offering excellent customer service. The responsibilities of the reservation consultant will be taking incoming calls and to maximise sales opportunities. You will be providing packages for the client needs in order to meet your targets. He/she will ensure quality control for all documentation sent to clients is accurate, taking responsibility to resolve problems ensuring that issues are followed through and escalated if necessary. You will follow up requests with suppliers overseas and take responsibility to resolve amendments to bookings, provide additional information if necessary. You will adhere to company procedures and maintain quality standards. The successful candidate will have previous travel industry experience working in sales or reservations. You will be an enthusiastic and outgoing person who values high customer service. You will be conscientious of hitting sales targets, have good interpersonal skills assisting team members and displaying a good work ethic.

Senior Travel Consultant, Up to £24K plus bonus, London. ref: V462/1901

An Established Travel Provider, who are respected throughout the industry for their highly specialised tailor made tours are looking for an experienced travel consultant to join their highly skilled team. You will be joining a close knit team that will allow you to enjoy the full aspect of working with in an exciting tour operator. You will be responsible for taking the initial enquiry, listening to the needs of the customer before drawing up an appropriate itinerary from our client’s extensive product. You will convert the enquiry into a booking, and then ensure that all the details of the booking are booked correctly and that this accurate with the details that the ground handlers have. You will ensure that all payments are taken in time and invoiced correctly to the appropriate parties. Prior to departure you will ensure all documentation is issued correctly, and collate this information into packs to be sent out to the customer, alongside itinerary notes. You will also act as a point of contact throughout the customers booking experience, ensuring that all of their questions and queries are answered to their satisfaction. As a company who specialise in many alternative destinations you will have a genuine passion for travel and a love for getting off the beaten track and truly discovering the hidden gems that the world has to offer. You will have good product and destination knowledge, with the ability to be able to share this effectively with others. You will have an outgoing and professional personality and the ability to communicate at all levels. Knowledge of a CRS system is preferred, but training will be given if necessary.

UK Product / Contracting Manager , £AAE, London. ref: V26/1893

A Product /Contracting Manager is required to negotiation and contract accommodation for both the summer and winter seasons and develop existing and new products whilst organising contracting trips including making all appointments with owners. This will involve analysis, checking of contracts and average price against previous years and you will be responsible for checking the correct input of contracts which includes checking all accommodation information, prices, release dates, room types and what's included. He/she will be responsible for all UK accommodation quality including Health & Safety standards and the monitoring and analysing of weekly sales figures and arranging special offers He /she will be checking and updating brochure text for web and paper brochures and updating all accommodation descriptions and area information and formatting of layouts and amending all picture material. To be considered for this position you will ideally need experience of contracting accommodation in the UK and have proven contract negotiation skills particularly within the self catering or villas market. Experience of brochure production would be an advantage. Great role for the right person .

Reservation Adventure Travel Consultant, Up to £20k, London. ref: V458/1864

An adventure reservations consultant is required to join the sales and reservations teams of an outstanding travel company. This position will involve handling client files including all reservations procedures and customer relations. A positive attitude, good communications skills, attention to detail, exceptional organisational skills and computer literacy are essential. Previous travel industry experience including knowledge of a CRS essential. We are ideally looking for an enthusiasm person with a passion for adventure travel including trekking & cycling. The ideal candidate should be well travelled and have specific knowledge of at least 3 of the following destinations including South & Central America, Asia, Himalaya, Africa, Middle East, Antarctica or Europe. Great opportunity for someone with a spirit for adventure to further their travel career.

Australia and New Zealand Consultant, £24k OTE, Hertfordshire. ref: V279/1007

An award winning travel reservations company are looking for Travel Consultants to join their prestigious company to sell once in a life time journey's to Australia and New Zealand. The successful candidate will be tailor making holidays for their clients with a wide range of products both over the phone and by email, where you will be using your experience, knowledge and passion for Australasia to help create itineraries that won't be forgotten. You will be working in a friendly team environment, and possess a high level of customer service with a pro-active and enthusiastic manner and a professionalism to which this travel company has been renowned for. This is an excellent opportunity for someone that has a genuine passion for Australia, and would suit someone who is looking to enter an exciting and growing industry for a leading specialist company as no previous travel industry experience is required.

Senior Travel Consultant, Circa £21K plus excellent commission, London. ref: V444/1783

A luxury Tour Operator that specialise in travel for the contemporary traveller are looking for a Travel Consultant who will be able to divulge the secrets of their destinational knowledge and unlock the doors to a unrivalled collection of hotels. You role will see you selling unabashed luxury from cutting-edge design properties to chic boutique hideaways, and exclusive enclaves to family-friendly resorts. You will be taking sales leads, both over the phone and by the internet, and converting into booking to try and maximise revenue, trying to provide your luxury clientele with a discerning tailor-made service of the up most professionalism. You will build relationships with you clientele so that they maintain confidence in yourself and the company throughout the booking process, and to ensure that all of their needs are met. This will lead to active upselling of products and add extra value to the booking, both materially and emotionally. Being a varied role you will also be involved in the operations department, as you lead your client through their entire holiday experience - from sending them their brochure from their initial enquiry to sending a welcome back card on their return to the UK. This will see you also issuing and sending all documentation, reporting bookings to the relevant supplier and liaising with the product department to get the most up to date information. The successful candidate will have experience of working with a luxury product and clientele, with good destinational and product knowledge, and have a persistent approach to sales with a commitment to providing first rate customer service and have a hawk’s eye for detail. If you have travelled to either the Middle East or the Indian Ocean this will make you a particularly suitable candidate for this role.

Reservation Consultant, Up to £15k, Kent. ref: V145/1677

Independent tour operator are looking for a reservation consultant to book accommodation to destinations through USA and the Far East. The responsibilities of the reservation consultant will be taking calls from travel agents and confirming the incoming requests within a specified time. You will be expected to handle room allocations, send through manifests, ensure all requested bookings are followed through to confirmation and late bookings are confirmed prior to departure. He/she will perform daily administration duties including sending invoices and chasing payment. You will ensure that you are aware of the latest special offers and distribute these to agents. The successful applicant will preferably have previous experience working within a tour operating environment. You will possess excellent communication and customer service skills and you will be able to work within a friendly team.

Sales Manager, Up to £25k, NW England. ref: V107/1544

A renowned travel company specialising in selling an upmarket holidays to exotic and beautiful locations are looking for a Sales Manager to represent the company in Manchester, Lancashire, Cheshire and Isle or Man.  The responsibilities of the sales manager will involve key account management, the building of relationships with an existing client base and contacting and generating new business in order to generate and exceed yearly sales targets. You will be expected to analyse and monitor sales figures and produce reports for management meetings. Other activities will include training of staff on new products, attending trade shows and organising familiarisation trips.  The successful candidate will be a confident person who is able to communicate easily with clients at all levels. You will be self motivated, pro-active and professional in your approach to work. This is an excellent opportunity to work for an excellent travel organisation who are offering a good salary and travel perks.

Weddings Co-ordinator, £17k plus commission, London. ref: V107/1253

An excellent reservations opportunity has arisen to work for a renowned and luxury reservations travel company to perform wedding reservations to some of the most beautiful and idyllic areas in the world. This excellent position requires an experienced travel / reservations consultant who has booked weddings overseas and knows what is involved in the weddings lifecycle including organising marriage certificates, residency permits, adding extras, liaising with ground handlers, photographers, florists etc. The ideal candidate will be enthusiastic, possess a good telephone manner, very organised and meticulous in their approach to work. Excellent knowledge of excel is also very important. This position offers an excellent commission structure, the chance to visit luxury holiday resorts and working Monday - Friday.

Product and Yield Executive, Up to £17k, Kent. ref: V391/1534

A renowned tour operator is looking for an analytical and highly numerate individual to work within their product and yield department. The responsibilities for the role is to manage the beds to seat ratio maintaining rate of sale to achieve targeted load factors for specified destinations for all late sales. He/she will provide accurate management information by identifying excess or shortfall of guaranteed bed stock and to implement a strategy for an alternative distribution of sales. You will manage allocations ensuring correct mixes of beds are sold for relevant markets; maintain a constant flow of communication between product and yield departments in order to achieve company and departmental objectives. The successful applicant will possess analytical and commercial skills, able to react quickly and able to work to strict deadlines. The ideal person will be fully conversant using MS applications.

Travel Consultant, Up to £14K plus commission, Essex. ref: V392/1536

A full time Travel consultant is required by an established and expanding tour operator who specialize in luxury self catering holidays to destinations through out the Mediterranean. As a Travel Consultant it will be your duty to deal with the incoming enquires, and successfully sell the products in our client’s portfolio. It will be your responsibility to ensure that all aspects of the holiday are booked correctly, while also completing any necessary post sales administration. The ideal candidate will have an excellent telephone manner, with the ability to deal with a wide ranging clientele. You must be a team player, but possess the desire to succeed individually as well. This role would be ideal for those that wish to move from a retail travel background and continue their career with a respected tour operator.

Administration Assistant, up to £16k, Surrey. ref: V98/1529

An established independent luxury tour operator is looking for an experienced Administration Assistant to join their expanding team. You will be responsible for all BSPs, refunding, invoicing, ticketing and general administration duties. You will be hard working, self motivated and enthusiastic as this will help you become an important part of the travel team. You will have ideally worked in a similar environment for a tour operator. A working knowledge of Amadeus would be advantageous but not essential as the company will cross train.

New Zealand Reservation Executive, up to 20k, Surrey. ref: V387/1503

A Specialist Tour Operator who offers a wide range of 'once in a lifetime experiences' are looking for a Sales Executive to join their team, as their business continues to grow and develop. As a Sales Executive you will be handling reservations through a variety of mediums while maintaining an extremely high standard of customer service towards your clients. You will be working within a team of Sales Executives, booking dream holidays, using a CRS (Galileo), and achieving the maximum revenue possible for each booking by pro-actively up selling; this will be accomplished by you having a thorough knowledge of the region and the products you are offering. You will need to be aware of your own personal targets, as well as the overall sales and marketing strategies. You will also be invited to contribute regularly to the development of the business. The candidate will have an eye for detail combined with a get up and go attitude, with capability to easily persuade and influence to help switch sell, up-sell, and close their sales. This role will suit someone who has a real passion for New Zealand and wishes to work with an amazing product at a luxury company.

Operations and Administration Executive, £16k, Surrey. ref: V387/1505

A Specialist Tour Operator who offer a wide range of 'once in a lifetime experiences' are looking for an Operations & Administration Executive to join their team as their business continues to grow and develop. The Operations & Administration Executive will undertake a role with great variation working with Operations, Ticketing and Dispatch and some other General Office duties. This will mean that you will need to be aware of the company's aims and targets and contribute where ever possible through your duties while constantly maintaining the extremely high standards of customer service that our client would expect. It will be your responsibility to administer bookings on the reservation system by loading flight and ground arrangements, hotels and transport information, contracts and any other operator information. Shortly before travel you will need to prepare and check the documentation (tickets, itineraries, vouchers, etc) before sending them out to the clients. You will also work alongside product managers and marketing to help produce accurate itineraries for holidays, and also passenger lists to airlines and ground suppliers. Occasionally you will also be required attend holiday shows and travel workshops. For this role you will need to have worked in operations/office area and have strong analytical skills with good communication.

Administration and Dispatch Executive (Ticketing), up to £21k, Surrey. ref: V387/1508

A Specialist Tour Operator who offer a wide range of 'once in a lifetime experiences' are looking for a Sales Executive to join their team as their business continues to grow and develop. This role will require you to undertake a mixture of ticketing duties and upon dispatch duties, as well as performing general office duties. Using the companies CRS your duties will include the ticketing of all airline tickets, processing reissues, refunds, checking the BSP and acting upon ADM's or ACM's appropriately. You will also be responsible for advising fares to all departments and ensuring fare rules are kept too. Your dispatch duties will mean that you are checking documentation including tickets, itineraries, vouchers and other relevant information before sending them out to the client. As a result, you will need to have a friendly flexible attitude with a strong attention to detail and enjoying working as part of a team or individually. This role will suit someone with ticketing experience who wishes to diversify their role.

Ticketing /Operations Executive, up to £21k, London. ref: V35/1506

A ticketing operations executive is required to join the scheduled flights department of leading travel company and be responsible for quality checking and the issuing of nett and published fare airline tickets. This position will involve issuing all nett and published airline tickets using Galileo (cross training might be offered) and quality checking flights booked to ensure that they are within rules of the contract. You will also be helping with the dispatch of tickets and ensuring airline queues are cleared within set deadlines, whilst checking, loading and managing of airlines contracts and handling refunds. Knowledge of BA group allocations would be a major advantage. Monday to Friday position with no weekends or shifts.

Flights Co-Ordinator, up to 21k, Central London. ref: V34/1490

An extremely prestigious luxury tour operator is looking for a Flight Co-ordinator to work in their busy operations department. Your responsibilities will include ticketing IT nett fares as well as published tickets; ensuring that all contract rules and airline deadlines are met. You will be liaising with the airlines and with overseas suppliers to obtain and manage tour allocations. You must be able to work on your own initiative and under tight deadlines, while at all times focusing on the excellent customer service expected from our client. You will have excellent communication skills, be computer literate and have the ability to use a CRS system.

Operations Executive, £18.7k, Central London. ref: V34/1491

An opportunity has arisen at a market leading luxury Tour Operator in their Operations Department. As an Operations Executive you will be working alongside people from various areas of the company and be responsible for issuing fares for all tailor made itineraries, while also requesting and monitoring flight allocations for tours, ad hoc business and special groups. You will also liaise with the sales team, monitoring queues and ensuring tickets are issued within time limits, contract rules observed and informing of any changes. Other duties will include keeping up to date with fare sheets and revising if necessary, and occasionally training new staff. This role will suit someone who has good communication skills and is well organized from an airline reservation background who wishes to cross over to a top tour operator.

Travel Consultant Up to £26K London. ref: V383/1475

A luxury tour operator, specialising in tailor made holidays through out the world is looking for a travel consultant to join its busy Africa team. Your responsibilities will see you dealing with our discerning clientele, as well as with agencies. You will be overseeing your reservations and offering excellent customer service to ensure that your clients are receiving the best product for their needs. You will have existing product knowledge of Luxury African properties, with strong organisational and administrative skills and excellent attention to detail. Having a good telephone manner and enthusiasm for your product are also vital. Experience of working in an African lodge would be beneficial, but not essential. This role would be ideal for a consultant with excellent Africa knowledge wanting to take the next step of their career with a prestigious company.

Reservations Far East Consultants, up to £21k plus comm., Surrey. ref: V150/1392

Reservations consultants with a passion for the Far East required to join highly reputable travel organisations reservations team focusing on bespoke reservations to the Far East. You will be handling in depth enquires to Thailand, Cambodia, Hong Kong, China, Singapore, Malaysia, and Bali. This outstanding company require enthusiastic team players who ideally have visited these destinations and have good geographical knowledge. If you have travelled to such wonderful places as the Golden Triangle, Krabi, Koh Phi Phi, the Great Wall of China, the Forbidden City, the Yangtze river, Langkawi, Penang, and Ubud in Bali and have some form of travel industry experience we would like to hear from you. This exciting opportunity involves liaison with our client's customers by phone, fax or email and requires someone who is very customer service focused with a good eye for detail. Great opportunity to step up and specialise in destinations that you are passionate about. Monday to Friday only with no weekends or shifts

Luxury Indian Ocean Reservations Consultant, up to £24k plus commission, London. ref: V123/1393

A reservation operator specialising in reservations to the Indian Ocean is looking for a reservation consultant to sell tailor made holidays to the Seychelles, Mauritius and the Maldives. The tailor made consultant will need to have a good knowledge of a major CRS and sales/reservations experience and preferably worked within a tour-operating environment. Knowledge of 4 & 5 star hotels as well as 1st hand knowledge of the Seychelles is a distinct advantage. If you are a self-motivated person who likes achieving results, earn an excellent salary selling tropical holidays then this is your idyllic position.

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