Content Publishing Manager, £DOE, Surrey, ref: V446/2824

A highly respected tour operator is looking for a Content Publishing Manager to join its esteemed ranks.  You will have overall responsibility for the management and publishing of all content information in the company brochures and websites, helping to continue the transformation of the UK business into the new group content management process focused on media neutral content which has multiple publishing channels. You will be required to manage the annual brochure production cycle using new group processes, whilst ensuring the customer view is always paramount. You will possess excellent project management skills as well as solid influencing and negotiation skills. You will be knowledgeable about brochure production and web publishing as well as content management systems. Your solid editorial skills will ensure consistent tone of voice and optimisation of copy for search engines. You will have excellent communication, co-ordination and people management skills, with experience of managing change within a business and the ability to withstand pressure to maintain required performance. You will have team leadership and motivation skills - effective management and team leadership skills including experience of leading teams through significant change, strong understanding of the customer and how best to communicate with them and be able to lead change & project management on time and to budget. You will need influencing and negotiation skills - has ability to create win/win situations whilst ensuring needs are best represented as well as experience of Content Management Systems - previous experience of CMP; Experience of brochure production - previous experience of production as well as a passion for travel and delivering excellence at all levels.

Europe Reservations Consultant 4 Luxury Tour Operator, Up to £18K plus Incentives, South West London, ref: V323/2801

Reservations Consultants are required to join a Luxury Tour Operator who specialise in some of Europe's most stunning and secret destinations. As a Reservations Consultant you will be dealing with enquiries generated via the telephone and email, listening to customer needs and offering holiday options based on the clients requirements. During the reservations you will be looking to maximise the product sold by offering a full service of products to make sure that your customers’ holiday experience is complete.  Whilst always providing excellent customer service at all times, you will also be cross selling to other destinations to help attract repeat custom for future bookings. The successful candidate will have a proven track record in the travel industry, with excellent communication and people skills and a strong telephone manner. You will be outgoing, friendly and have experience of working in a travel sales environment. Product training will be provided, but you will require knowledge of Greece, Corsica, Spain, Turkey, Italy and Morocco - either through first hand travel knowledge or through previous sales experience.

Customer Relations Executive, Up to £25K, South West London, ref: V323/2800

An exclusive luxury tour operator is seeking a full time customer relations executive, who will have overall responsibility for dealing with all post departure customer feedback and enquiries. Your main responsibilities will see you provide prompt and effective complaint handling, by letter and telephone, to investigate and provide feedback from overseas staff members, to resolve post travel issues and to file complaints correctly and accurately. The successful candidate will have a genuine interest in providing excellent customer service, excellent communication skills including letter writing, computer literacy with experience of Microsoft Word and Excel, and have excellent Administrative and organisational skills. The successful candidate will have had previous experience of dealing with complaints and corresponding by formal letter.

Training Executive, Up to £25K, Loughton, ref: V10/2799

A Call Centre Sales Coach is required by a leading tour operator, where you would be responsible for the improvement of the call centres overall Conversion rate through effective monitoring of staff and setting of both individual and team KPIs. You will be constantly monitoring the performance of colleagues, providing coaching, and offering advice and training to help improve there performance for their own career development and the benefit of our client. The successful candidate will have a proven track record in People management & staff development, have the ability to deliver effective training sessions and evaluate results, knowledge of setting SMART Objectives, the ability to compose SOFT reports and set KPIs. You will have excellent organisational skills, be able to communicate both negative and positive feedback at all levels and also be able to overcome objections and work under pressure. The successful candidate will have two years experience in a similar position.

Groups Operations Executive (French Speaking), Up to £16K plus Bonus, North West London, ref: Up to £16K plus Bonus

An Inbound Tour Operator who are unique in their sector of the industry, who are regularly recognised for their achievements are looking for a Groups Operations Executive to join their friendly team.  You will be welcomed like a member of the family, where your duties will see you overseeing the operations of our clients groups and ensure that client's expectations and requirements are more than met. You will be responsible for ensuring that all services are correctly booked from the time that a booking is confirmed and ensure that requested changes are confirmed within company deadlines and that the client is constantly updated on the status of the group. When it comes to the time of travel you will issue the correct documentation (e.g. invoices, vouchers and general information) on time, while also being responsible for ensuring that payment for bookings is collected in accordance with company requirements. Other duties will see you dealing with customer feedback and making sure that supplier's invoices are according to agreed contracts. The successful candidate will be friendly and very customer orientated, able to work to a high accuracy, with the ability to work to tight deadlines. As you will be dealing with overseas markets you need to be fluent English and German or French. This is a marvellous opportunity to enter the Travel industry as experience is not necessary.

Voyages Reservations Executive, Up to £23k + benefits + bonus, Gloucestershire, ref: V521/2545

A specialised and growing Tour Operator of over 20 years, sending customers to every corner of the earth on bespoke and tailor made holidays is looking for a Voyages Specialist to join its expert team.  You will be handling enquires and reservations over the telephone, face to face and via email/internet for our clients growing Voyages division helping to promote, create and sell tailor made holidays. The product would see you taking a consultive approach for once in a life time journeys involving travel by boat, with a core product in Polar Journey, but will also see you organising trips along the Amazon, through Papa New Guinea and many other exotic locations. In a varied role you will be creative, listen to and understand client's preferences in order to create inspiring and original itineraries. The job will require you to update the website for the relevant areas, create copy for newsletters and e-news and maintain a Travel Blog.  You will be expected to meet and exceed targets through effective management of areas, generate new business by continually improving and developing new programmes, develop key relationships with outside agents and suppliers and be self motivated and have the ability to work unsupervised and on own initiative. The successful candidate will have a genuine passion for travel without frontiers, and a commitment to responsible tourism. You will be an experienced Tailor-made Consultant, committed to providing excellent customer service, have excellent written and verbal communication with the ability to thrive on working in a pressurised environment, and be able to work to targets.

Copy Writer, £aee, Surrey, ref: V446/2782

One of the most renowned travel companies in the UK is looking for a copy writer to produce leading write inspiring copy for a range of marketing communications including email, direct mail, advertising and web content.  The responsibilities of the copy writer will be to provide copy to describe the company’s brand and the range of travel experiences that the company offer to encourage direct customers and travel agents to book holidays. Through direct and trade email activity, brochure, website, advertising campaigns you will compile copy & headlines which will be compelling and persuasive. You will also write articles and features on destinations to support the website. You will ensure that all proofs are checked for factual accuracy with correct spelling and punctuation throughout and ensure clarity and consistency of copy to support the company's brand. The successful applicant will require having strong language skills, backed up with strong English language grades / professional writing qualifications. Previous experience of working in the travel industry would be preferable but not essential. You will be PC literate, in particular Microsoft Word to immediate level. You will possess a creative flair - can demonstrate ability to write imaginative and persuasive copy for commercial success. He/she will be personable, friendly and influential with all levels of staff. Listens and takes direction well but is also able to challenge and disagree diplomatically but effectively.

Marketing Analyst, Up to £aee (6 month maternity cover), Surrey, ref: V446/2781

Leading travel industry supplier is looking for a marketing analyst to cover maternity for 6 months.
Working within the marketing department, the responsibilities of the marketing analyst will be to analyse and report on data driven through direct marketing campaigns. You will Assist in the development of customer segmentation and profiling system in order to implement a segment-driven contact strategy to increase retention, in particular looking at response rates, conversion rates, trends and ROI. Working with Marketing department to develop appropriate KPIs, measures and methodologies. He/she will ensure data integrity is maintained, managing regular database cleans and customer updates on the AS400 (CRM). You will also perform web analysis producing weekly and monthly reports, identifying new metrics to improve the understanding of user behaviour and highlight problem areas and recommend appropriate changes.The successful marketing analyst will be educated in a statistics or mathematical degree. He/she will possess marketing analysis techniques such as CHAID and PWE and highly advanced in MS Excel and Access. Working knowledge of CRM, AS400, SPSS, SAS, and FastStats would be preferable but not essential. He/she will be good at planning and organising own time without supervision, while being able to meet deadlines and targets. You will be able to communicate findings and present them into a readable format for colleagues.

Content Co-ordinator, £aee, Surrey, ref: V446/2780
A content co ordinator is required to join the editorial team of expanding travel company. He/ She will provide editorial ownership of all product content for selected destinations plus copywriting, editing and proofing of accurate and grammatically correct content for web and brochure incorporating comments from suppliers. He/she will work with copywriter in scheduling new content requirements in time for web and brochure launches and work with style guide to ensure consistency across all destinations and that content conforms to the in-house Tone of Voice style. He/she will source new content where required and work with Image Technician / Marketing / Product to ensure that image selection conforms to commercial requirements and visual language. He/she will assist in the co-ordination and supply of content for brochure cycles and work with Studio to ensure smooth set-up of each brochure cycle (notification of new content fields, correct word counts, image selection etc). He/she will work with Studio to ensure any manual brochure page changes are replicated in the system where appropriate To be considered for this position a strong command of English language and grammar and excellent attention to detail are required. He/she will need to understand the commercial relevance of product content presented within brochures and on the web and be able to communicate clearly.

Content and Publishing Executive, £aee, Surrey, ref: V446/2779

A Content and publishing executive is required to join the Copywriting team of leading travel company prioritising workload based on schedules and commercial needs of the business and to ensure content maintains a media-neutral focus for output to multiple sources, including web and brochure.
He/She will Liaise with Heads of Marketing, Market Managers, Brochure Editorial ownership of all product content (encompassing all text and imagery), ensuring that the commercial requirements of the business are correctly balanced with customer information needs. He/She will handle copywriting, editing and proofing of accurate and grammatically correct content for web and brochure incorporating comments from suppliers, Customer Service, Resort and any other relevant business areas. You will need to a dhere to group content strategy, co-ordinating development requirements and implementation of group content system and ensure content strongly reflects commercial needs, To be considered for the position an excellent understanding of the commercial relevance of product content within all channels of distribution, predominantly brochures and website. He/she will need strong organisational skills and have the ability to works well under pressure with a strong understanding of how best to present information to the customer.

Senior Aviation & Ticketing Executive, Up to £26k, London, ref: V30/2776

A Tour Operator with an unrivalled reputation is looking for a Senior Aviation and Ticketing Expert to join their award winning team. The Aviation and Ticketing executive will be working in a broad role covering a full range of tasks where a strong and well-rounded individual with excellent aviation experience is required where there will be a strong focus on contributing to and enhancing current fare saving tasks. The role requires knowledge of all tasks within the aviation team and includes providing cover for any team members when they are away. Tasks may include, but are not limited to, quality checks on bookings, standardized fare savings procedures and utilizing special offers, allocation and group fare management, handling schedule changes, name releasing and general airline correspondence. The successful candidate will have a minimum 3 years experience in a similar aviation role, with a detailed knowledge of scheduled airlines and their systems for working with tour operators, a detailed knowledge of Amadeus and ticketing issues and a strong understanding of airline contracts and fares including IT rates, seat only and published rates. Also a working knowledge of CAT 35, and Hitchhiker would be an advantage. The candidate will be able to build strong positive relationships with other teams and departmental managers, have good written and oral communication, be commercially aware, with sound decision making skills and highly organised with good project management abilities. You will also have the ability to multi-task and problem solve, and be imaginative, creative and organised.

Reservations Africa Safari Reservations Consultant, £25k plus Commission, London, ref: V407/2773

An Africa Reservations Consultant is required for this fantastic travel company. The Reservations Consultant is responsible for achieving agreed sales figures to their brand. This includes meeting both revenue and profitability targets as set by the Brand Manager/Company. The ability to understand the clients requests completely, review the best holiday options for them, produce a quote and close the sale are the key roles of the reservations consultant. The reservations consultant will plan and organise sales training, ensuring ones knowledge is of the highest standards and they must be able to take on new areas to sell and have the desire to learn more on a daily basis. They will manage day-to-day enquiries entering the business, quoting and converting bookings ensuring focus on revenue and profitability. The reservations consultant must be able to meet (and surpass) agreed personal and team sales targets with agreed profitability levels. They will monitor and report sales activity as required by the Sales Manager and plan and implement ones own training needs within guidance of the Sales Manager and Budget. The reservations consultant will manage customer service levels and client satisfaction. This includes dealing with complaints (in conjunction with Sales & Brand Managers). The reservations consultant will understand emphatically the Africa travel business and they must be able to communicate and motivate via both written & verbal media. They must understand sales and be a keen, determined yet emphatic salesperson who understands the importance of relationship building at all levels for direct clients, travel agents and suppliers. Ability to analyse and report on statistical information at the highest level is essential and so is the ability to manage own time and that of others successfully. 

Administrator, £18k, Hertfordshire, ref: V613/2771

An Administrator is required for a well established holiday company. The administrator will be required for the production of room and coach lists, booking coaches/taxis, dealing with enquiries and general queries, reporting last minute changes for hotels coaches and leaders, checking flights using Galileo and providing support to colleagues within the Abroad department. The successful administrator should be experienced in dealing with customers, handling all types of communication, have a good knowledge of the travel industry and the use of Galileo. The Administrator will be responsible for the production of rooming lists & coach lists for hotels and coach companies and booking & confirming coach/taxi transfers for guests. The administrator will answer hotel and coach queries and deal with general abroad queries. They will produce a late report of any last minute changes for hotels, coaches & leaders whilst regularly checking flights on Galileo. The successful candidate must have experience of dealing with customers and handling all types of communication (verbal & written) and a good knowledge of the travel industry. They must also have a good knowledge of computers, Excel & Word and experience using Galileo.

Marketing Executive, £23k, London, ref: V659/2770

A Marketing Executive is required for this fantastic travel company. The Marketing Executive will deliver, on budget and on time, the highest quality marketing and communication activity toward Travel Trade partners in accordance with the annual sales and marketing plans and to support to the marketing manager in day to day operations. The Marketing Executive will Assist the Marketing Manager in delivering the marketing and communication activities (direct marketing and e-marketing) in accordance with the strategy. They will liaise with external agencies and ensure project requests are dealt with in a timely and efficient manner. They will also liaise with the Field Sales and helps to provide the required marketing support. The Marketing Executive will ensure the smooth running of the distribution process for specific campaigns as well as for daily fulfilment. They will also assist in ensuring smooth running of the production process and help to ensure that deadlines are met and the budget is managed efficiently whilst monitoring competitor activity and report on it. They will Work with Field Sales Officers (FSO) to find, brief and set up venues or stands and support for events. They must be educated to A Level standard or equivalent and have experience in a marketing department or a communication agency and experience in travel trade sector or hospitality. A good knowledge of German is desirable.

Reservations Consultant, £17k, London, ref: V649/2756

A Reservations Consultant is needed to join a fantastic travel company specialising in Turkey and Northern Cyprus. The reservations consultant will join the company’s expert reservations team to help give expert reservations advice to the general public.They will be taking enquiries and providing excellent customer services for those looking to book holidays to Turkey and Northern Cyprus. The reservations consultant will be responsible for the selling and handling of enquiries, providing excellent advice, completing the booking and communicating with others at all levels both inside and outside of the organisation.The successful candidate will have excellent written and verbal communication skills, be able to build rapport effectively and provide excellent customer service. Once a booking is complete reservations consultant will be responsible for post-booking administration, so therefore strong multi-tasking and organisation skills are also required.This is an excellent opportunity for an experienced reservations consultant to join this fantastic company with an excellent work environment.

Flight Reservations Consultant, Up to £21k, London, ref: V194/2753

Flight Reservations Consultants are required to work for a busy tour operator in their flight only department. You will be making reservations for those requiring flights to destinations throughout Africa, providing excellent customer service and detailed assistance in finding the best fares for you customers.  You will be required to use your excellent airline product knowledge in finding the best travel route, and ensure that all reservations are completed correctly within the airlines fare rules and that tickets are booked within the reservation deadline. The successful candidate will have knowledge of a major CRS, with experience of reading airline contracts, and also dealing with IT, Nett and Published Fares.

Luxury Reservations Consultant, Up to £28k, London, ref: V194/2752

A Luxury Reservations executive required to join the reservations team of highly regarded travel company featuring bespoke luxury tailor made reservations to Tropical Worldwide Destinations. Working within a highly knowledgeable reservations department you will be handling a varied number of luxury reservations for a discerning clientele. You will fully research all itineraries, from the information/costings held the in house system or on file. You will consult with our ground handlers before a quotation finally becomes a booking and ensure that client is advised of likely timescale for this process. All enquiries will be handled as quickly as possible in line with Company targets. Once a booking is 'confirmed', ensure that the booking is made correctly as per their original quotation and acceptance by the client/agent. Any changes to be immediately notified to client/agent and send all relevant requests to our booking agent or property (varies by product) to instigate the bookings for each segment of any tailor made section of their holiday. Follow up any waitlisted or on request section and to make sure the clients is made aware of the status of their booking. He/she will ensure the smooth running of any booking and that you provide pre departure service to clients as per our booking conditions. You will ensure that clients receive their travel information and travel documents in good time as per the schedule, i.e. (FIT and individual traveller bookings). You will achieve sales in line with other consultants of the same grade on their product and regularly meet the monthly sales target and assist in other areas of the Company as required. Great opportunity for someone with good experience of the luxury market looking to further there career with an established company.

Reservations Consultant, £25k plus commission, Central London, ref: V407/2627

A cutting edge and dynamic travel provider are looking for a Tailor Made Reservation Consultant to join their luxury Reservation Advisory Service. You will be working within the leisure Reservation team of an exciting and leading tour operator, creating bespoke, cutting-edge reservations for our client's customers.  You will be working within a growing team of reservations consultants, looking after all aspects of your clients travel needs using your wealth of destination, product and travel experience to help create unique journeys for all clients, where no two journeys are the same. You will work closely with suppliers, ensuring that every single aspect of the trip runs smoothly. For customers that have itineraries that are unable to be catered for by the regular suppliers it will be your responsibility to research the appropriate product, and then negotiate and contract a competitive rate.This role is ideal for someone who is incredibly passionate about travel and client service and ideally has experience within the travel industry putting together tailor-made trips to one or more continents. You will enjoy building relationships with clients; taking the time to really understand what they are ideally looking for from their trip and then finding the perfect destination and itinerary to match this. You will be flexible and passionate for researching new destinations are also important.  In return, our client can offer a very supportive; fun and dynamic environment to work within, with an excellent renumeration package and benefits.This is an exciting opportunity for all tailor-made travel consultants to help further their careers.

Groups Reservations Specialist, Up to £24,000 + fantastic benefits, Buckinghamshire, ref: V481/2745

Reservations Agents who specialise in Groups are required to make large Group Reservations for a leading Groups Tour Operator where you will be responsible for the reservations of over 400+ groups per year. You will be working within a brand new award-winning head office dealing with Group Flight Reservations to worldwide destinations, providing constant support to the line manager and providing leadership in their absence. You will liaise with and advise with operations staff on travel related and flights matters for the groups; and ensure all related administration is accurately completed, with the support of two Flight Support Assistants. You will be an energetic and motivated person, with the ability to work to tight contract and ticketing deadlines, you’ll be motivated by a fast- paced working environment; be energetic and flexible; and have a meticulous eye for detail when inputting quotes and updating the database.  You will be responsible for sourcing the best possible fares, and have previous experience of making group flight reservations, be fluent with a CRS (preferably Amadeus); and have excellent communication, organisational and re-prioritisation skills. Proven negotiation skills would be an advantage.The role will involve simultaneously working on multiple group bookings, so proven experience managing multiple projects whilst maintaining standards; and the ability to keep a calm head under pressure is essential!This is an excellent opportunity to work for an outstanding ethical company.

Product Manager, Up to 30k, Yorkshire, ref: VAC641/ 2734 

An Experienced Product Manager or Hotel Contractor is required to join a dynamic, rapidly expanding specialist Tour Operator. The varied and interesting role of the Product Manager involves contracting hotel and ground arrangements for existing tours and creating new tours to add to our clients exciting European and Worldwide programs. The Product Manager will be an integral part of the team responsible for product enhancement, development, contracting, brochure itinerary production and product training of Reservations staff. Applicants should have at least 2 years previous field based hotel contracting experience and preferably experience of creating tour itineraries. Ideally they should be fluent in at least one European language in addition to English. He or she must also have a passion for travel, with the expectation that 1/3 of your time will be spent overseas.

Reservations 4 Indian Sub-Continent, Up to £26k, London, ref: V383/2733 

Experienced Reservations Consultants are required for a leading luxury brand to help make reservations for the Indian Sub Continent in a busy reservations sales team. Areas covered include India, Nepal, Sri Lanka, Bhutan, and Tibet. The role will include discussing holiday requirements over the telephone and responding quickly and accurately to requests, helping to create tailor made luxury holidays. You will be responsible for all aspects of the enquiry, including taking brochure requests, booking and managing guests flights and providing a full after sales service. It will also be your responsibility to ensure that all travel documents are correct before sending them out to the client prior to departure. The successful candidate will have excellent communication skills, with an enthusiastic and polite telephone manner. You will be required to have a strong attention to detail and organisation is also extremely important. Previous knowledge of Amadeus would be useful but not essential. You must be extremely organised with proven sales experience and have a passion for travel, and have strong first hand knowledge of the region. If you have experience in a tour operating background or an upmarket agency creating tailor made itineraries, this would advantageous. Your enthusiasm and first hand knowledge of your chosen area will be infectious and your ability to provide the best service will be paramount. An excellent package is on offer that includes superb renumeration, discounted private health, pension contributions, and great educational opportunities. This is initially a 7month contract, but there is a strong possibility that the role will become permanent.

Reservations for Latin America, Up to £32k DOE, Central London, ref: V172/2732 

Are you a Reservations Specialist for Latin America? Are you ready to further your travel reservations career with the best? If so, this is the role for you! A reservations consultant for India is needed by a preeminent, and secure, luxury tour operator to make reservations for Latin America. You will be tailor-making reservations for an esteemed and distinguished luxury clientele for those who are wishing to experience the exquisite charm of one of the planets. You will be tailor-making your clients itinerary from beginning to end, using your industry leading extensive knowledge to ensure that their every need and convenience is catered for, and that all eventualities are thought of; not only to maximise the clients spend, but to also make there trip a journey of a lifetime and that they enjoy it in the upmost comfort. You will be responsible for the operational handling of your clients’ journeys and look after any guest requests, amendments or operational issues by liaising overseas with the relevant supplier. You will be responsible for ensuring post journey satisfaction, to see that the trip met expectations but also to foster repeat business or give the opportunity to effectively deal with any post trip customer service. This is the opportunity to practice you expertise and knowledge with a company at the pinnacle of Travel, and is ideal for an experienced Latin America specialist to take the next step in their career.  

Product Coordinator, £18k, Central London, ref: VAC535/2675 

An independent wholesale travel agency is looking for a Product Coordinator to join a busy sales and marketing team. You will be working as part of the marketing team providing critical support to internal and external departments. The Product Coordinator will primarily be responsible for maintaining the intranet and for the collation and maintenance of all product information. The Product Coordinator will also assist in the organisation and co-ordination of events including familiarisation trips for staff and clients and be responsible for the reporting of sales figures to both suppliers and internal stakeholders. This role will also include departmental administration including maintenance of the marketing P&L.The successful applicant will have some experience of working in a sales or marketing environment, a strong command of the English Language, be highly organised and be an experienced user of Microsoft Office programmes (especially Excel).

Travel Sales Consultant, £15.5K (27k OTE ), Hampshire, ref: VAC638/2729

A Reservations consultant is required for a fantastic travel company.They are looking for a reservations consultant who can combine a passion for worldwide adventure travel with the ability to deliver outstanding travel experience, sales results, and reservations. You must have a proven sales track record with broad travel experience to at least two of the following continents – Asia, Africa, Middle East or Latin America. It is advantageous, but not essential that the successful reservations consultant to have a knowledge of a flight reservation systems and also of the adventure travel industry experience. Knowledge of MS office, good keyboard skills and a high degree of attention to detail are important, as is the ability to inspire customers about trips via email and over the phone.The reservations consultant will have excellent communications skills and must be highly driven.

Latin America Reservations Consultant, Up to £24k, East Sussex, ref: VAC636/2727 

A Latin America Reservation Consultant is required to join this well established travel company. The Reservation consultant is to sell and customize a range of active holidays in Latin America for clients. This involves responding to client enquiries, providing advice and information on products and destinations, designing customised itineraries, etc. in order to convert these enquiries into sales. The Reservation Consultant position also involves continuing liaison with clients up to and beyond travel. They are to respond to client enquiries in a professional, knowledgeable and timely manner and gather client requirements and preferences in order to provide appropriate advice on destinations, standard products and customised itineraries, availability, etc. You will be required to do this for Group sales, manage the client booking efficiently and for tailor-made sales, create customised itineraries for clients that meet their requirements and which fulfil the company's mission to deliver Active Holidays in comfort. The reservation consultant will work directly with local suppliers to create extraordinary itineraries and follow-up previous enquiries in order to both serve clients professionally and ensure that sales opportunities are not lost. Close sales opportunities effectively to maintain a high conversion rate and to build rapport with clients throughout this process in order to establish a good long-term relationship between the Client and the Reservation Consultant. They are also to ensure that all necessary arrangements (flights, hotels, guides, activities, transfers, restaurants, etc) are made in order to fulfil booked client holidays. The successful candidate will have excellent written English communication skills; with the ability to write clearly, accurately and professionally in client and other communications including email, itineraries, and experience, understanding and a passion for active/adventure travel, with a strong first hand knowledge of Latin America. Knowledge of Spanish or Portuguese is an advantage.

Sales Support Administrator, £16k+ Bonus, Essex, ref: V637/2728 
A Sales Support Administrator is required for this well established travel company.The administrator is required to call lapsed agencies (previous agents who have stopped booking within last month) and reactivate a minimum number of agencies and establish potential sales volume.The administrator is to monitor competitor activity and discover any objections preventing reactivation and agree follow up activity and record in Act database.The Sales Support Administrator is to call active agencies that have requested brochures, establish need, record in ACT, and request or send brochures.They will call existing agencies to establish how many selling staff they have and encourage any inactive agents (within the agency) to book.They will encourage all staff to sign up for the Points Incentive Scheme and record Information in ACT.The successful candidate will have a minimum of one year’s experience working for a travel agency or tour operator and they will have an enthusiastic personality and be an excellent communicator. 

Reservations Latin America Reservations Executive, Up to £23k plus comm., London, ref: V60/2726

Latin America tailor made reservations consultant required to join an independent specialist travel company’s reservations team. Our clients programme specialises in bespoke soft adventure trips for a more discerning and independent traveller and they are looking for a full time member to join their small and friendly team. The position is extremely varied, main responsibilities will include: dealing with clients and travel agents to create and cost bespoke holidays; liaising with overseas ground agents and airlines; organising promotions, presentations and exhibitions; assisting with brochure production and website updates; preparing client travel packs; invoicing and airline ticketing. Extensive overseas travel will be involved - contracting new properties/products and monitoring overall standards. We have a separate marketing, IT, agency sales and accounts department to support the programme. Regular company social events are organised. Ideal applicants will include well travelled graduates with a particular interest in Latin America, and more mature individuals with relevant sales or travel industry experience. An ability to speak Spanish, a driving licence and an interest in photography would also be useful. We are looking for someone who is enthusiastic and whose passion for travel is infectious. Previous knowledge through personal  of Latin America essential The successful candidate will have a good telephone manner, excellent writing skills and be highly organised and have good attention to detail. The ability to multi-task and prioritise your workload will be crucial. The person will be happy to work independently as well as part of a small team. This position is much more than just a travel call centre sales positions its is far more interesting and exciting!!      

Reservation Luxury Latin America Reservations, Up to £18k plus comm., Surrey, ref: V211/2723

As reservations Latin America specialist reservations consultant is required to join the knowledgeable reservations team of be spoke luxury travel company featuring tailor made reservations to Latin America. This position will involve providing a quality service to all clients and potential clients and ensuring a smooth and efficient operation of all sales procedures. He. /She will fully support the aims and initiatives of the department and respond promptly to all enquiries and actively sell most suitable products to enquirers. He/she will achieve and exceed monthly departmental targets and provide a high level of service to all enquirers and clients and to actively use personal and departmental travel experience and knowledge to provide accurate information. He/she will design, plan and prepare quotes for tailor made itineraries whilst adhering to deadlines and actively up sell on every booking and conduct follow up calls after quote has been sent and book travel arrangements for tailor made holidays with suppliers and contact clients regularly to advise re: booking status. He/she will travel overseas on business and on return produce a concise and constructive report within 2 weeks of return to the UK, and give a short verbal presentation if requested. To be considered for this position experience in designing and costing detailed travel itineraries to latin America would be advantageous although our client might also consider a well travelled graduate with at least six months spent in Latin America. A high level of knowledge in Microsoft Word and Excel and Excellent communication skills at all levels are essential.

Reservations Egypt Executive, Up to £18k  plus comm., Surrey, ref: V211/2724

Reservations Egypt executive required to join the reservations team of highly thought of travel company featuring reservations to Nile cruises and Egypt. This position will involve providing an excellent level of efficiency and customer service on all bookings taken during the contract period, as measured by the post-travel customer questionnaires and to sell and process all bookings from start to finish as indicated in our clients booking process. You will proactively sell and promote our clients holidays and services and achieve a good level of personal sales and undertake all training & coaching provided by the company and answer inbound Calls quickly and professionally, within specified service levels and responding to e-mails quickly and professionally, within specified service levels and take every opportunity to up-sell and  switch-sell . You will attain & maintain an accurate and comprehensive knowledge of products and systems. This includes brochures and computer systems. and maintain a complete knowledge & understanding of ATG's customers, in order to effectively profile & target them to achieve sales targets. He /she will follow up all enquiries by telephone, e-mail or fax whether general enquiry, new booking request, amendment, addition, cancellation or complaint and Input and processing all booking information on the new reservations system Travelink and taking receipts directly from customers. He/she will process the above, reserving and inputting all flights on Amadeus and follow up and finalise the booking in its entirety, up to the point of ticketing, and taking ownership and pride in its accuracy. Candidates must have a great knowledge of Egypt ideally through personal travel, ideally travel sales experience although graduates might also be considered. 

Reservation Ski Worldwide Reservations Executive, Up to £20k plus commission, Central London, ref: V355/2707

Reservations ski specialist reservations consultant required to join well established ski companies reservations team handling luxury ski reservations to North America and Europe. This exciting reservations position will involve Promoting and selling both air and ground products in order to meet clearly defined and established targets and providing packages that are "tailor-made" to suit the individual needs of our clients. He/she will optimise all sales opportunities and take advantage of opportunities and up-sell whenever possible. You will offer expertise, advice and knowledge to our Travel Agent partners and customers about destinations, airlines, ground arrangements and become fully knowledgeable about the products, destinations and services offered. He/She will follow up sales enquiries, calling customers directly as appropriate. and recommend and sell all available products in order to maximise revenue and meet targets and over come customer objections where possible. You will also ensure quality control for all documentation sent to clients, ensuring the content is accurate at all times and take responsibility to resolve problems ensuring that issues are followed through and escalated if necessary. He/she will maintain company quality standards and adhere to company procedures and attend training sessions and meetings where applicable. and carry out sales calls to customers as required. He/she will share knowledge and offer expertise on all aspects of the product range. and assist and support the development and growth of our client’s product. This is a great opportunity for an experienced travel sales consultant with ski knowledge to work for one of the uks leading travel companies. 

Product Executive, £24k, London, ref: VAC625

A Product Executive is required to join this well known accommodation company. They will be required to continuously source, contract and deliver to the website accommodation for the sales team as well as maintaining the presentation and keeping information up to date of the current properties. They will have responsibility for the contracting of villa and apartment accommodation and other ancillary products for the company and other brands. Duties will include Liaising and developing a good business rapport with villa owners and other external travel partners/suppliers for contracting of accommodation and other ancillary products including the negotiating of prices so that they meet the company’s margin targets whilst remaining competitive on the open market. He or she will be asked to prepare villas including price display for uploading onto the website. This includes preparing written descriptions/details and sourcing and editing photos with strong understanding and knowledge of SEO Villa loading. They will assist in all printed matter production tasks. Including image selection, copy checking, pricing and copy approval. The Product executive will take a leading role in producing the newsletter and other marketing activities.They will be active in sourcing new villas, apartments and hotels, product expansion and development and assist in looking at future commercial opportunities. They will be the main point of contact for new suppliers. They are to continuously analyse market and competitor activity including regular price and rate comparisons with competitors and must be completely aware of competitors’ position in the market place. Itinerary planning is also the responsibility of the Product Executive. They must be self-motivated and work well under pressure to tight deadlines and have strong commercial awareness with numerical and analytical skills.

Product Executive, Up to 20k + Bonus, Surrey, ref: V230/2694

A Product Executive is required to join this travel company.  The position involves acting as a back-up to the Product Managers, to help with the maintenance, development and promotion of the designated regions and countries. He or she will also be required to interpret and load airline & hotel contracts and keeping all documentation up to date.They are required to have previous travel industry experience, preferably within tour operations. Any experience of dealing with supplier contracts, Sabre or another CRS would be a distinct advantage.The duties will consist of Loading and managing contract rates and assuring speed to market, Organising supplier contracts ensuring Reservations have all selling tools required. Liaising with partnership suppliers and assisting with hotel contract negotiations.They will also be required to assist with the pricing of product, including special offers, to ensure competitive product is put on the market whilst proactively completing competitor and market analysis to ensure competitive positioning. It will be necessary to Support the airline department function of flight set up and delivery through the system and to be responsible for the hotels folder with updating the system with the stop sales, allocation and hotel updates whilst managing website content regularly ensuring the hotel information provided is accurate and up to date.The successful candidate must possess excellent communication skills, both oral and written, with the ability to prioritise workload, demonstrating good organisational skills and a methodical approach with particular attention to detail. Excellent geographical knowledge of Long haul and Short haul destinations is essential and a good knowledge of CRS (Sabre an advantage).
They must be dedicated and enthusiastic; with the ability to work under pressure, a hard work ethos and team spirited with good sense of humour and have at least 2 years travel experience and a minimum of 12 months product experience.

Operations  Executive, Up to 16K, West Sussex, ref: V449/2695

An operation executive is required to join this well established travel company. The operational position involves dealing with pre/post reservation, pre-departure queries and in-resort issues to be dealt with efficiently to a high standard whilst ensuring that the specified deadlines and timeframes are met, by competently managing the workload, ensuring the quality service delivery within the companies' expectations and guidelines. Duties will include answering incoming calls within the specified targets set whilst ensuring that all pre/post booking, pre-departure and in resort operational and administrative issues are dealt with in a seamless, efficient and customer focused manner and keeping customers informed at all times along the process. They will be required to display a professional and pro-active approach to all enquiries by phone, email and fax and adhere to and follow department's guidelines, policies and procedures. He or she will build effective working relationships with all internal/external staff, suppliers, clients and agents, attending team meetings and take part in the training of new staff into the company when required. They will assist with the completion of any system testing required by the operations department, ensuring that guidelines and timeframes are adhered to as necessary. Reporting any errors found to the relevant department. The successful candidate will have proven customer service ability, excellent communication skills, listening, written and verbal at all levels. They will possess good decision making and problem solving skills with the ability to work under pressure with attention to detail. They will have a good working knowledge for in-house systems and they will be PC literate with good travel geography/product knowledge.

Reservations Africa Reservation Executive, Up to £21k plus comm., London, ref: V34/2685

Reservations Executive required to join the reservations team of highly regarded travel company featuring bespoke luxury tailor made reservations to Africa. Within this highly knowledgeable reservations department you will be handling a very varied number of luxury reservation/ tours where product knowledge of Africa is more important than travel industry experience. You will fully research all itineraries, from the information/costings held on our in house FIT system or on file. You will consult with our ground handlers before a quotation finally becomes a booking and ensure that the client is advised of likely timescale for this process. All FIT enquiries will be handled as quickly as possible by the Consultants, in line with Company targets. Sometimes you will meet with clients who come in to the office to discuss their requirements for brochure tours or FITs. Once a booking is 'confirmed' you will ensure that the booking is made correctly as per their original quotation and acceptance by the client/agent. Any changes to be immediately notified to client/agent. and send all relevant requests to our booking agent or property (varies by product) to instigate the bookings for each segment of any tailor made section of their holiday.  Follow up any waitlisted or on request section and to make sure the clients is made aware of the status of their booking. He/she will ensure the smooth running of any booking and that you provide pre departure service to clients as per our booking conditions. You will ensure that clients receive their travel information and travel documents in good time as per the schedule, i.e. (FIT and individual traveller bookings). You will achieve sales in line with other consultants of the same grade on their product and regularly meet the monthly sales target and assist in other areas of the Company as required. Great opportunity for someone with through knowledge of Africa.

Reservations Latin America Reservations Executive, Up to £21k plus comm., London, ref: V34/2685

Reservations staff with extensive destination knowledge of Latin America required to join the tailor made reservations team of highly regarded travel company featuring reservations to Latin America. This exciting reservations position will involve having a full understanding of the brochure, its contents and booking conditions and answering the telephone efficiently and making sure that each call is dealt with in the most appropriate way. He/ she will handle telephone enquiries for their own product and take enquiry calls and written enquiries from direct clients and travel agents. He/she will talk the client/agent through the brochure tour information required and guide them on the type of tour that suits their requirements. He/she will check availability for tours and advise on any specific information requested by the client/agent on set brochure tour (as per brochure), brochure tour with set extension or pre tour (as per brochure), brochure tour with tailor made extension. He/she will fully research all itineraries, from the information/costings held on our in house FIT system or on file, Galileo for flight information, manuals and guides where necessary. He/she will Consult with our ground handlers before a quotation finally becomes a booking. Once a booking is 'confirmed' you will ensure that the booking is made correctly as per their original quotation and acceptance by the client/agent. Any changes will need to be immediately notified to client/agent. and you will send all relevant requests to our booking agent or property (varies by product) to instigate the bookings for each segment of any tailor made section of their holiday. To be considered for this position you need in depth knowledge of at least four countries in Latin America through personal travel experience and travel industry sales experience.

Reservations Consultant, Up to £22k, Wiltshire, ref: V617/2682

A Reservations Consultants4Activity Reservations team is required to make reservations for a busy tour operator specialising in the great outdoors! Working in reservations for an experienced and friendly tour operator, you will be involved in so much more than just booking holidays - you will be creating once in a lifetime opportunities and be involved in all aspects of the operation.This is a varied role which will see you creating and looking after journeys from beginning to end providing excellent customer service, developing the sales & marketing of the product, as well as running the trip operationally by liaising between suppliers and clients, and completing all necessary administration.The successful candidate will have a genuine passion for travel, and will have will have office and customer service experience (preferably within travel) and be able to work accurately and to deadlines, build good customer relationships and multi-task well under pressure & as part of a team.You will have excellent customer service and sales skills, and be able to communicate at all levels, both written and verbally.This is an excellent opportunity to work with a tour operator who make a positive impact to the communities that they work with, and operate with a social conscious.

Flights Co-ordinator, Up to £19k, Wiltshire, ref: V617/2681

A leading activity tour operator are looking for a flights co-ordinator to join its busy aviation department, where you will be assisting with all aspects of flight bookings and any related administration. This will see you confirming reservations for flights within deadline, ensuring that fares are constructed correctly and are with in the fare rules, as well dealing with any special requests, schedule changes, and any other flight related administration. The successful candidate will ideally have experience of working with a CRS (preferably Galileo), be a well-organised and motivated individual who can work accurately with impeccable attention to detail, demonstrate prioritisation & time management skills, and multi-task well under pressure & work as part of a team. You will also need to be able to demonstrate excellent use of Word & Excel and have excellent communication & customer care skills. This is an excellent role to work with a company that really makes a difference!

Online Sales Manager, Up to £26K plus bonus (15%), Warwickshire, ref: V492/2676

An online Sales & Marketing Manager is required by a leading travel operator to oversee the online strategy and have responsibility for the growth of the UK and Europe’s online sales channel. You will research, contract and manage a network of affiliate sites that drive traffic and sales and implement the regional side of any global marketing campaigns. You will effectively manage the UK's EDM strategy with particular focus on improving conversions rates, create and manage an online advertising and co-promotional strategy & achieve related sales, manage existing relationships with online partners and initiate new, profitable partnerships. You will also work in conjunction with the global online web manager to develop social networking solutions and develop and grow traffic. You will have the ability to achieve sales targets for UK direct web bookings, meet set targets for each online sales channel and monitor ROI on all marketing spend. You will be responsible for the day to day running of our clients affiliate sales networks and online portals, communicating special offers and tactical campaigns, as well as writing a monthly HTML newsletters and sending out quarterly news & promotional blasts. You will also be required to report on all online & partner marketing activities, producing reports on all online partner activity, their conversion to sales and enquiries as well as compiling monthly booking reports for lead driving affiliates. The successful candidate will have previous experience in online & affiliate marketing, and contracting and managing online sales relationships with distributors.

Reservations Consultant, Up to £25K plus commission, London, ref: V407/2627

A cutting edge and dynamic travel provider are looking for a Tailor Made Reservation Consultant to join their luxury Reservation Advisory Service. You will be working within the leisure Reservation team of an exciting and leading tour operator, creating bespoke, cutting-edge reservations for our client's customers.  You will be working within a growing team of consultants, looking after all aspects of your clients travel needs using your wealth of destination, product and travel experience to help create unique journeys for all clients, where no two journeys are the same. You will work closely with suppliers, ensuring that every single aspect of the trip runs smoothly. For customers that have itineraries that are unable to be catered for by the regular suppliers it will be your responsibility to research the appropriate product, and then negotiate and contract a competitive rate.This role is ideal for someone who is incredibly passionate about travel and client service and ideally has experience within the travel industry putting together tailor-made trips to one or more continents. You will enjoy building relationships with clients; taking the time to really understand what they are ideally looking for from their trip and then finding the perfect destination and itinerary to match this. You will be flexible and passionate for researching new destinations are also important. In return, our client can offer a very supportive; fun and dynamic environment to work within, with an excellent renumeration package and benefits. This is an exciting opportunity for all tailor-made travel consultants to help further their careers.

Reservations Consultant, Up to £25k plus commission, London, ref: V407/2627

A cutting edge and dynamic travel provider are looking for a Tailor Made Reservation Consultant to join their luxury Reservation Advisory Service. You will be working within the leisure Reservation team of an exciting and leading tour operator, creating bespoke, cutting-edge reservations for our client's customers.  You will be working within a growing team of reservations consultants, looking after all aspects of your clients travel needs using your wealth of destination, product and travel experience to help create unique journeys for all clients, where no two journeys are the same. You will work closely with suppliers, ensuring that every single aspect of the trip runs smoothly. For customers that have itineraries that are unable to be catered for by the regular suppliers it will be your responsibility to research the appropriate product, and then negotiate and contract a competitive rate. This role is ideal for someone who is incredibly passionate about travel and client service and ideally has experience within the travel industry putting together tailor-made trips to one or more continents. You will enjoy building relationships with clients; taking the time to really understand what they are ideally looking for from their trip and then finding the perfect destination and itinerary to match this. You will be flexible and passionate for researching new destinations are also important.  In return, our client can offer a very supportive; fun and dynamic environment to work within, with an excellent renumeration package and benefits. This is an exciting opportunity for all tailor-made travel consultants to help further their careers.

Reservations4Luxury Reservations Team, Up to £25K plus commission, London, ref: V407/2627

Luxury Reservations experts are required for cutting edge and dynamic travel provider are looking for a Tailor Made Reservation Consultant to join their luxury Travel Advisory Service. You will be working within the leisure reservations team of an exciting and leading tour operator, creating bespoke, cutting-edge itineraries for our client's customers. You will be working within a growing team of travel specialist consultants, looking after all aspects of your clients travel needs using your wealth of destination, product and travel experience to help create unique journeys for all clients, where no two journeys are the same.  You will work closely with suppliers, ensuring that every single aspect of the trip runs smoothly. For customers that have itineraries that are unable to be catered for by the regular suppliers it will be your responsibility to research the appropriate product, and then negotiate and contract a competitive rate. This role is ideal for someone who is incredibly passionate about travel and client service and ideally has experience within the travel industry putting together tailor-made trips to one or more continents. You will enjoy building relationships with clients; taking the time to really understand what they are ideally looking for from their trip and then finding the perfect destination and itinerary to match this. You will be flexible and passionate for researching new destinations are also important. In return, our client can offer a very supportive; fun and dynamic environment to work within, with an excellent renumeration package and benefits. This is an exciting opportunity for all tailor-made travel consultants to help further their careers.

Customer Services Advisor, £16-17K, Hampshire, ref: V575/2670

A sector leading travel company are looking for a Customer Services Advisor to deal with all of there post sale enquires from customers. The role will see you covering several key areas including, Pre-Trip Advice, Credit Control, Ancillary Revenue Sales, Customer Questionnaire Feedback, and Post-Travel enquires.  This will see you receiving enquiries from customers relating to trip content, travel and visa advice, and also taking extra bookings for car hire, insurance and airport parking. You will be required to take payment for these, and process them correctly, whilst also contacting clients for any payments relating to outstanding bookings. When a customer has returned from there trip you will also be responsible for any customer questionnaire feedback and providing feedback to any requested information; you will also record and acknowledge customer complaints, and ensure that it is passed on to the right department, that it is dealt with in the required timescale and also assist with the response. Other duties that you will be expected to undertake will include helping with overflow sales calls, generating new ideas and initiatives, and participating in ad-hoc projects. This is an excellent position with an exciting product, and would be excellent for someone with strong customer service skills and previous experience of working in the travel industry.

Group Reservations Consultant, Up to £18K plus benefits, Surrey, ref: V387/2668

Reservations Consultant with experience of making reservations for groups is urgently required to join a specialist reservations team. Your responsibilities will see you looking after all aspects for school and group reservations who will be looking to embark on unique journeys of a lifetime to some of the worlds most remote and exotic destinations. You will look after all aspects of the enquiry, from taking and creating the itinerary, confirming the booking, dealing with suppliers and ensuring that the trip runs smoothly prior to and after departure, whilst also gathering feedback upon there return. You will be highly motivated and eloquent reservations professional with experience of selling and organising group travel, with proven experience within tour operating, hoteliers or the conferencing arena. The ability to learn quickly, with excellent attention to detail is necessary as well as working with, and assisting, colleagues to achieve team goals and targets within this small team. You will have excellent communication skills, be organised and able to build rapport with others at all levels. This is an excellent opportunity to join an industry leading and growing tour operator with one of the most interesting products on the market.

New Zealand Reservation Executive, Up to 18K, Surrey, ref: V387/2667

A Specialist Tour Operator who offer a wide range of 'once in a lifetime experiences' are looking for a Reservations Executive to join their reservations team as their business continues to grow and develop. As a Reservations Executive you will be handling reservations through a variety of mediums while maintaining extremely high standards of customer service towards your clients. You will be working within a team of Reservations Executives, booking dream holidays and achieve the maximum revenue possible for each booking by pro-actively up selling; this will be accomplished by you having a thorough knowledge of the regions and the products you are offering. You will need to be aware of your own personal targets as well as the overall sales and marketing strategies, and will be invited to contribute regularly to the development of the business.The candidate will have an eye for detail combined with a get up and go attitude, with capability to easily persuade and influence to help up-sell, switch sell and close their sales. This role will suit someone who has a real passion for New Zealand and wishes to work with an amazing product at a luxury company.

Operations Manager, £24K, Surrey, ref: V241/2666

An Operations Manager, for a leading tour operator, is required for the management and day-to-day tour operations and product delivery. Your duties as Manager will see you responsible for tour leader management; risk assessment, management of operational incidents; maintenance of tour information and literature and participation in the recruitment and training of Tour Leaders. You will be responsible for handling budgets, and ensuring that incidents are dealt with efficiently including day-to-day operational problems, one-off incidents and crisis situations, and be necessary to participate in a duty rota for emergencies. You will also be involved in the ongoing training of the Sales Team and assist with queries from customers to aid in the sale of tours, as well as attend Travel Fairs to help promote the company tours and brand. The successful candidate will be an excellent team player with a flexible approach and ability to multi-task, prioritise and re-prioritise at short notice. You will need to be able to demonstrate a capacity to work to deadlines and on your own initiative and be commercially minded. You will be able to communicate at all levels and influence decision makers (internally and externally). Therefore you will be organised and flexible in your approach to work with excellent prioritisation skills, be competent at problem solving and critically minded, and able provide training and presentation skills and ability for distance management. For the successful candidate there will be the opportunity for overseas travel.

New Zealand Reservation Executive, Up to 18K plus benefits, Surrey, ref: V387/2667

A Specialist Tour Operator who offer a wide range of 'once in a lifetime experiences' are looking for a Reservations Executive to join their reservations team as their business continues to grow and develop. As a Reservations Executive you will be handling reservations through a variety of mediums while maintaining extremely high standards of customer service towards your clients. You will be working within a team of Reservations Executives, booking dream holidays and achieve the maximum revenue possible for each booking by pro-actively up selling; this will be accomplished by you having a thorough knowledge of the regions and the products you are offering. You will need to be aware of your own personal targets as well as the overall sales and marketing strategies, and will be invited to contribute regularly to the development of the business. The candidate will have an eye for detail combined with a get up and go attitude, with capability to easily persuade and influence to help up-sell, switch sell and close their sales. This role will suit someone who has a real passion for New Zealand and wishes to work with an amazing product at a luxury company.

Reservations Sales Consultant, £18K, Hertfordshire, ref: V613/2665

A Reservations Consultant is needed to join a specialist reservations company to join its expert reservations team to help give expert reservations advice to the general public. You will be taking enquiries and providing excellent customer services for those looking to book adventure and activity holidays. The successful Reservations Sales Consultant will be responsible for the selling and handling of enquiries, providing excellent advice, completing the booking and communicating with others at all levels both inside and outside of the organisation. The successful candidate will thus have excellent written and verbal communication skills, be able to build rapport effectively and provide excellent customer service.  Once a booking is complete you will be responsible for you post-booking administration, so therefore strong multi-tasking and organisation skills are also required. You will be flexible, open-minded, team-player and self-directed, who is able to project a professional demeanour and friendly attitude, with a confident sales manner. This is an excellent opportunity to join an award winning company with an excellent work environment and career progression.

Australia and Far East Reservations, Up to £18K plus commission (OTE £23K), Hertfordshire, ref: V279/2664

Reservations Consultants for a leading specialist tour operator are required to join a busy Reservations Team where you will be providing expert advice in clients’ reservations to Down Under or the Far East. The successful candidate will be making reservations for clients, helping to create the best possible holiday experience by offering excellent product information, unrivalled destinational knowledge, a personal and efficient service, thus providing a complete reservations experience. The successful candidate will have first hand travel experience in Australia/New Zealand and/or South East Asia, with a passion for travel, people, places and culture. You will be confident with people and have a real desire to provide the travel experience they are looking for, combined with an excellent telephone manner and good organisational and administrative skills.

India Reservations, £20,500 plus commission (£26k OTE), Oxfordshire, ref: V417/2648

Travelled to India? Want to make reservations to India? Reservations specialists are needed to join one of the country’s finest travel reservations company to help others experience this enthralling destination through your travel & reservation expertise.

Once the Jewel in the Crown, India still offers the intrepid Traveller many unearthed treasures for each individual to find their own. If you have travelled through India and have sampled the vibrant life that this country has to offer, and wish to share your treasured secrets with those who are wishing to explore, this maybe the prospect that you have been waiting for.

The opportunity has arisen for someone who is passionate about India to work for a luxury bespoke operator at their delightful country HQ. Your role will see you creating and converting the sale of high-quality tailor made itineraries, where you are ultimately responsible for the planning, selling, reservation and implementation of the holiday; ensuring that your client's journey is as perfect as can be. You will be dealing with you clients over the phone, but there is the opportunity to meet them face to face or at PR events, something that our client encourages to help build customer rapport and loyalty. You will be keeping in touch with product developments in India, being at the top of your game, with up to date commercial knowledge so that your clients experience will be enhanced. Throughout the process you will be solely responsible for the smooth running of the client's holiday experience from the initial first contact to their arrival back home. This will see you sending personalised letters to clients to help understand their travel needs after they have received a brochure, loading enquires accurately, preparing fully personalised itineraries, effectively 'up-selling', 'switch selling' and 'asking for the sale.' Once the sale has been completed you will be expected to ensure that all services are booked with the appropriate suppliers, you will remain a single point of contact for the client until they depart, being responsible for all administration interaction, informing and acting upon and changes, amendments or alterations. It will be your ultimate goal to encourage and ensure that you are able to secure repeat business from your clients. To achieve this you will need to be enthusiastic and articulate, so that your clients will know that they are speaking to a true expert who is truly fascinated with their holiday destination.  You will be a motivated and committed individual with a desire to work to the highest standards with a cheerful, outgoing and confident personality with high levels of initiative fully understanding the importance of customer service. Whilst previous sales or travel industry experience is advantageous, this role is ideal for anyone who has a genuine love of this great country's people, places and culture and who is looking to work for a company that invests in its people and wants a career in travel.

Reservations Sales Consultant, Up to £22K plus commission, London, ref: V437/2652

A luxury reservations team require a Reservations Sales Consultant in an independent tour operator who provides luxury holidays to exotic destinations around the world. As a reservations consultant you will be looking to broaden your reservations destinations knowledge, whilst not only making reservations, but being fully involved in all aspects of a busy tour operator. Your role will see you taking enquires and converting them into booking for luxury holidays to exotic worldwide destinations by phone and email. Full product training will be provided. As being a key member for a medium sized company you will also be responsible for the full running of the booking and it will also see you gain experience in product, operations and administration. You will be responsible for uploading any product changes on the company's in-house system, ensuring that clients holidays are booked correctly through suppliers and that their details are loaded on the system correctly, compiling, creating and checking document packages are all in order for customers before sending out documents in the post. This is a hugely varied and challenging role that the successful candidate will find immensely rewarding. You will need to be bright and enthusiastic, with excellent communication skills. With a dynamic personality you will be a team player with the ability to multi-task.

Reservations Far East, Up to £21k plus commission, Wiltshire, ref: V611/2643

Reservations Consultants are needed by a specialist tour operator to join its busy Far East Reservations team. As a Far East specialist you will be taking enquiries from clients, and be using your first hand knowledge of this fabulous region to make reservations. You will be responsible for all parts of your clients reservation, from beginning to end, including the taking of the initial enquiry, providing advice and assistance on the clients itinerary, making and confirming the reservations with the appropriate suppliers, taking down any special requests, being responsible for and changes or amendments to a booking and communicating them to the relevant parties, before the checking and sending of final documentation, and of course welcoming your clients home upon the return to make sure they had a superb time! The successful candidate will have a good first hand knowledge of South East Asia, and preferably have experience of working in the travel industry. You will be outward going, with good communication skills and be able to balance the needs of providing excellent customer service, whilst being commercially aware to maximise sales.

Product / Commercial Manager, Up to £26k, Kent, ref: V391/2642

A Product and Commercial Manager is required to create and develop travel products that meet company objectives in terms of volume, revenue and margin contribution and that satisfy the target markets in terms of suitability, quality and value using all applicable distribution and sales channels. You will ensure sales, margin, load factor and guarantee bed recovery targets are achieved and maximised. You will be accountable for the financial performance of specified designated products you will be responsible for the planning, creation, development and commercial management of specified product(s) / geographical areas to meet planned volume/revenue/margin targets sold by all sales and distribution channels. You will manage the bed and/or seat briefing and buying processes, ensuring all targets are met within given deadlines, all necessary documentation is completed and product(s) delivered to all markets speedily and accurately. You will manage the analysis process of competitors' activities in specified markets and take appropriate action to meet planned commercial objectives. He/she will manage the research, initiation and management of designated product(s) and ancillary products to increase or generate existing / new revenue streams. He/She will assist Heads Of Product & Commercial on proposed volume, margin targets and capacity planning. He/She will ensure that all quality and health and safety standards are set and maintained within designated product portfolio(s) / geographical areas. To be considered for this position you will need a minimum of 2 years Product and Commercial experience with strong commercial acumen, numerical & analytical skills.

Ticketer and Flights Administrator, Up to £24K, Central London, ref: V610/2637

Are you an Experienced in Fares and Ticketing? If so, a leading Tour Operator are looking for a Ticketer to ensure the smooth running of all ticketing and flight operations and related administration, and to assist with enhancing the efficiency of the Flights Department. You will create Ticketing Requests for all departures with special attention to: deadlines set by airlines, client details, such as checking receipt of balance payments, upgrades, non-use credits and the issue of all group, IT and published tickets and V-MPD's, whilst updating the in-house reservations system once ticketed. You will also be responsible for the issue of ticket numbers to airlines within given deadlines, the management of the (Galileo) Focalpoint Print Manager, and be able to deal with all general BSP and airline refunds/claims. You will also need to load new contracted flights onto the reservations system and keeping flights updated, whilst also advise the relevant staff of any schedule changes received from the airlines by e-mail or Galileo and updating the appropriate systems. The successful candidate will have an in-depth knowledge of working in a busy Tour Operatator’s Flights Department, with groups, published and IT experience. A knowledge of CAT35 and agency private fares would also be beneficial.

Reservations Africa Consultant, Up to £20k plus comm, London, ref: V34/2633

Luxury Reservation Consultant required to join knowledgeable reservations team specialising in luxury reservations to Africa. The position involves handling telephone and written enquiries from direct clients and travel agents .He/she will talk clients through the brochure tour information required and guide them on the type of tour that suits their requirements. You will also check availability for tours and advise on any specific information requested by the client/agent on set brochure tours or tailor made. He/she will fully research all itineraries, from the information/costings held on our in house FIT system or on file, Galileo for flight information, manuals and guides where necessary. You will also consult with our ground handlers before a quotation finally becomes a booking.The successful person must ensure that clients are advised of likely timescale for this process. All FIT enquiries will be handled as quickly as possible by the Consultants, in line with Company targets. He/she will send all relevant requests to our booking agent or property (varies by product) to instigate the bookings for each segment of any tailor made section of their holiday. You will also follow up any waitlisted or on request sections to make sure the clients is made aware of the status of their booking. Good sales techniques and an excellent telephone manner are required. The position requires attention to detail, the ability to meet tight deadlines and work under pressure whilst maintaining a focus on excellent customer service. Applicants need to be computer literate with good writing/keyboard skills. Previous travel industry and CRS  preferred outstanding knowledge of Africa essential.

Travel Consultant, £25k plus comm, London, ref: V407/2627

Expert worldwide reservations consultants are needed to make luxury reservations in a highly regarded reservations team. You will be working for a cutting edge and dynamic travel provider as a Tailor Made Travel Reservation Consultant providing luxury Travel Reservation Advisory Service. You will be working within the travel leisure team of an exciting and leading tour operator, creating bespoke, cutting-edge travel experiences for our client's customers. You will be working within a growing team of consultants, looking after all aspects of your clients travel needs using your wealth of destination, product and travel experience to help create unique journeys for all clients, where no two journeys are the same. You will work closely with suppliers, ensuring that every single aspect of the trip runs smoothly. For customers that have itineraries that are unable to be catered for by the regular suppliers it will be your responsibility to research the appropriate product, and then negotiate and contract a competitive rate. This role is ideal for someone who is incredibly passionate about travel and client service and ideally has experience within the travel industry putting together tailor-made trips to one or more continents. You will enjoy building relationships with clients; taking the time to really understand what they are ideally looking for from their trip and then finding the perfect destination and itinerary to match this. You will be flexible and passionate for researching new destinations are also important.  In return, our client can offer a very supportive; fun and dynamic environment to work within, with an excellent renumeration package and benefits.This is an exciting opportunity for all tailor-made travel consultants to help further their careers.

Latin America Reservations, £20.5K plus commission, Oxfordshire, ref: V607/2624

Are you fascinated about the culture, people and places of this unique continent? Have you witnessed the wonders of the hidden city of Machu Picchu? Or stood in the shadow of Christ the Redeemer on sun kissed beaches? If you have, or have travelled extensively to other parts of this majestic continent then this just maybe your dream job.......

The opportunity has arisen for someone who is passionate about Latin America to work for a luxury bespoke operator at their delightful country HQ. Your role will see you creating and converting the sale of high-quality tailor made itineraries, where you are ultimately responsible for the planning, selling and implementation of the holiday; ensuring that your client's journey is as perfect as can be. You will be dealing with you clients over the phone, but there is the opportunity to meet them face to face or at PR events, something that our client encourages to help build customer rapport and loyalty. You will be keeping in touch with product developments in Latin America, being at the top of your game, with up to date commercial knowledge so that your clients experience will be enhanced. Throughout the process you will be solely responsible for the smooth running of the client's holiday experience from the initial first contact to their arrival back home. This will see you sending personalised letters to clients to help understand their travel needs after they have received a brochure, loading enquires accurately, preparing fully personalised itineraries, effectively 'up-selling', 'switch selling' and 'asking for the sale.' Once the sale has been completed you will be expected to ensure that all services are booked with the appropriate suppliers, you will remain a single point of contact for the client until they depart, being responsible for all administration interaction, informing and acting upon and changes, amendments or alterations. It will be your ultimate goal to encourage and ensure that you are able to secure repeat business from your clients. To achieve this you will need to be enthusiastic and articulate, so that your clients will know that they are speaking to a true expert who is truly fascinated with their holiday destination. You will be a motivated and committed individual with a desire to work to the highest standards with a cheerful, outgoing and confident personality with high levels of initiative fully understanding the importance of customer service. Whilst previous sales or travel industry experience is advantageous, this role is ideal for anyone who has a genuine love of this great country's people, places and culture and who is looking to work for a company that invests in its people and wants a career in travel.

Reservations Canada, £20.5K plus commission (OTE £24K), Oxfordshire, ref: V417/1622

Reservations Executives are wanted to make reservations for an exclusive Canada Reservations team in a beautiful reservations environment!!

Do you know where you could spot a Mountie and a Totem Pole at the same time? If you do, you may have found the career opportunity that you are looking for! Our client, who specialise in providing journey's of a lifetime to their discerning clientele, are looking for a Reservations specialist for Canada to help bring their clientele’s dream journey alive through your expert and intimate knowledge that you have of the country.  This knowledge can be gained from either extensive travel within Canada or if you have lived there, what though, is most important is a genuine passion for Canada, with a desire to want to share this fantastic country's secrets. Your role will see you creating and converting the sale of high-quality tailor made itineraries, where you are ultimately responsible for the planning, selling and implementation of the holiday; ensuring that your clients’ journey is as perfect as can be. You will be dealing with you clients over the phone, but there is the opportunity to meet them face to face or at PR events, something that our client encourages to help build customer rapport and loyalty. You will be keeping in touch with product developments in Canada, being at the top of your game, with up to date commercial knowledge so that your clients experience will be enhanced. Throughout the process you will be solely responsible for the smooth running of the client’s holiday experience from the initial first contact to their arrival back home. This will see you sending personalised letters to clients to help understand their travel needs after they have received a brochure, loading enquires accurately, preparing fully personalised itineraries, effectively 'up-selling', 'switch selling' and 'asking for the sale.' Once the sale has been completed you will be expected to ensure that all services are booked with the appropriate suppliers, you will remain a single point of contact for the client until they depart, being responsible for all administration interaction, informing and acting upon and changes, amendments or alterations. It will be your ultimate goal to encourage and ensure that you are able to secure repeat business from your clients. To achieve this you will need to be enthusiastic and articulate, so that your clients will know that they are speaking to a true expert who is truly fascinated with their holiday destination. You will be a motivated and committed individual with a desire to work to the highest standards with a cheerful, outgoing and confident personality with high levels of initiative fully understanding the importance of customer service. Whilst previous sales or travel industry experience is advantageous, this role is ideal for anyone who has a genuine love of this great country's people, places and culture and who is looking to work for a company that invests in its people and wants a career in travel.

Reservations - South East Asia, £20,500 (OTE £24K), Oxfordshire, ref: V417/1628

Do you have an extensive knowledge of this fascinating and diverse region? Have you an in-depth knowledge of all the various people and places? Would you like to share the extensive love, knowledge and passion that you have with others who are wishing to experience these fascinating destinations?

The opportunity has arisen for someone who is passionate about South East Asia to work for a luxury bespoke operator at their delightful country HQ. Your role will see you creating and converting the sale of high-quality tailor made itineraries, where you are ultimately responsible for the planning, selling and implementation of the holiday; ensuring that your clients’ journey is as perfect as can be. You will be dealing with you clients over the phone, but there is the opportunity to meet them face to face or at PR events, something that our client encourages to help build customer rapport and loyalty. You will be keeping in touch with product developments in Canada, being at the top of your game, with up to date commercial knowledge so that your clients experience will be enhanced. Throughout the process you will be solely responsible for the smooth running of the clients’ holiday experience from the initial first contact to their arrival back home. This will see you sending personalised letters to clients to help understand their travel needs after they have received a brochure, loading enquires accurately, preparing fully personalised itineraries, effectively 'up-selling', 'switch selling' and 'asking for the sale.'  Once the sale has been completed you will be expected to ensure that all services are booked with the appropriate suppliers, you will remain a single point of contact for the client until they depart, being responsible for all administration interaction, informing and acting upon and changes, amendments or alterations. It will be your ultimate goal to encourage and ensure that you are able to secure repeat business from your clients.  To achieve this you will need to be enthusiastic and articulate, so that your clients will know that they are speaking to a true expert who is truly fascinated with their holiday destination. You will be a motivated and committed individual with a desire to work to the highest standards with a cheerful, outgoing and confident personality with high levels of initiative fully understanding the importance of customer service. Whilst previous sales or travel industry experience is advantageous, this role is ideal for anyone who has a genuine love of this great country's people, places and culture and who is looking to work for a company that invests in its people and wants a career in travel.

Reservations Australia Specialist, £20.5K Plus commission (OTE £25K+), Oxfordshire, ref: V417/2588

Reservations Specialist for expert reservations team is required for Australia reservations in an awarding winning reservations department. Are you passionate about the land Down Under? Do you want to make reservations for others to help them experience a unique country, and help them make the most of a journey of a lifetime?  If so this is the role for you!  Playing a key role for one of the UK's top tour operator's you will be creating and converting bespoke luxury tours for a discerning clientele, using your excellent destinational knowledge based on your own travels, being ultimately responsible for the planning, selling and implementation of the holiday; ensuring that your client's journey is as perfect as can be. You will keep up-to-date on any product developments, helping you to stay an informed expert, passing on this knowledge to your clients so that they can make the most of their journeys. You will look after enquiries from beginning to end, constantly communicating with clients by phone, email and letters, ensuring that they are fully aware of all stages of their booking, as well as making sure that there trip runs smoothly at all times. You will be commercially aware, effectively 'up-selling', 'switch selling' and 'asking for the sale,' not only to maximise the revenue on the booking, but also so that the client is having the best possible travel experience from their journey, with the purpose of trying to engender repeat business from your clients and enhance your reputation. To do this, the successful candidate, will have to be passionate and enthusiastic about all things Australia, with excellent written and verbal communication skills, so that your clients know that they are talking to a real expert. You will be motivated and committed to providing a complete customer service, working to the highest of standards, with an outgoing and confident personality. 

Africa Reservations, £20.5K plus commission (OTE £31K), Oxfordshire, ref: V417/2587

Africa Reservations Specialists are required to make reservations for either Eastern or Southern Africa.  You will be joining a highly regarded and award winning reservations team, who are highly prised for their expert reservations knowledge.The successful candidate will be making luxury reservations to either Eastern or Southern Africa for journey of a lifetime, where you will be able to share you passion, knowledge and expertise with a discerning clientele. You will be solely responsible for looking after all aspects of a clients enquiry, from the initial interest, drawing up a detailed itinerary, converting and confirming the booking, and then ensuring that all requests and segments are confirmed with suppliers before sending out personalised travel documents. This will require constant communication with your clients, so that they feel as though they are an integral part in the organisation of there holiday, and also so that they know that they are being looked after by the best in the business.  At all times you will be using your product knowledge to try and maximise the sale of the holiday, by 'up-selling' and 'switch-selling' as well as suggesting extra excursions/activities that the client can take, so that they are able to get the most out of their holiday experience. This will help you to achieve your ultimate goal, of trying to achieve repeat business from the client. The successful candidate will have an outgoing and friendly personality, with the ability to build rapport with a client quickly and effectively through excellent communication skills.  You will have a great passion for Africa, and need to have experience of travelling extensively through either the Southern or Eastern Regions of this great continent. Once the sale has been completed you will be expected to ensure that all services are booked with the appropriate suppliers, you will remain a single point of contact for the client until they depart, being responsible for all administration interaction, informing and acting upon and changes, amendments or alterations. It will be your ultimate goal to encourage and ensure that you are able to secure repeat business from your clients.To achieve this you will need to be enthusiastic and articulate, so that your clients will know that they are speaking to a true expert who is truly fascinated with their holiday destination. You will be a motivated and committed individual with a desire to work to the highest standards with a cheerful, outgoing and confident personality with high levels of initiative fully understanding the importance of customer service. Whilst previous sales or travel industry experience is advantageous, this role is ideal for anyone who has a genuine love of this great country's people, places and culture and who is looking to work for a company that invests in its people and wants a career in travel.

Group Operations Executive, Up to £19K, Midlothian. Ref: V375/2611

A successful and highly regarded inbound tour operator is looking for a Groups Operations Executive to join their team due to ongoing and continued expansion. You will be responsible for the running of Group Tours of clients from Europe coming to the UK, to ensure that their journey runs smoothly and that all the services booked are provided correctly. You will be a key part of a team, assisting the Operations Manager and Senior Operations Executive with booking hotels and other suppliers and quoting itineraries in the UK and Ireland, ensuring that all special requests are upheld, communicating any changes and provide excellent customer service and account management thorough out the clients booking period. The successful candidate will be well organised, have excellent customer service skills and a keen eye for detail.  Experience in another similar tour company and fluency in another language an advantage. You must be able to work to deadlines and be very quick and accurate.

Travel Sales Executive, Up to £21K, Midlothian. Ref: V375/2610

A leading tour operator for the UK and Ireland is looking for a Travel Sales Executive to join their team to help sell and create itineraries for clients planning to visit the UK. This exciting and important role will see you quoting groups for tour companies, devising new and interesting itineraries and developing new products to offer to clients. You will contact existing and potential customers, identify their needs, persuade them that the company’s range of services can best satisfy those needs, close sales by agreeing profitable terms and conditions, and, finally, provide after-sales service. You will also be required to attend travel fairs with a view to prospecting new business, maintaining existing relationships and obtaining market intelligence, keep detailed records of all quotations, which can involve database maintenance and also attend company meetings, and briefings on a regular basis. You will keep up to date with the latest developments in the marketplace and ensure that operators receive a service that meets their expectations and that quotations for services are presented accurately and on time. The successful candidate will have a good knowledge of the UK and Ireland, experience of creating itineraries, be an outgoing individual with excellent communication skills and able to work to tight deadlines. Fluency in another European Language would be desirable.

Customer Operations Executive, Up to £25K, Central London. ref: V30/2602

A specialist tour operator are looking for a Customer Operations Executive to join their successful and growing team, helping to provide 1st class post sale customer service. Your responsibility will fall into several areas Post-sales, Trip Changes and Supplier Communication. Post-sale, your duties will cover providing Quality Assurance (QA) for complicated bookings, booking and taking payment for additional elements or changes arranged post-sales, manage administration of all group visas, permits and tourist cards, processing outcome of trip cancellations (sales will handle communication with clients), Logging and processing request for client cancellations, and chasing missing details when required such as passport, DOB, arrival info, equipment / grade. You will be responsible for overseeing any trip changes, which will include brochure changeover, flights, itinerary, prices, the managing of administration for all non-standard customer documentation such as trip/itinerary change letters; major flight schedule change letters; surcharge or price change letters and brochure change letters. Finally you will regularly communicate with suppliers with regards to the creating, checking and sending of Tour Manifests to suppliers, booking extra services and special requests: HOTAC, meals, extra transfers, priority processing of late bookings with request status and availability / room allocation management on Travelink to show correct status.The successful candidate will have excellent customer communication skills, both verbal and written, competence in dealing with client enquires directly over the phone, the ability to prioritise workload on a day to day basis, be confident when discussing bookings with clients and have the ability to delegate where necessary. You will have experience of working in a customer service focussed (travel related) environment previously.

Tailor-Made Travel Consultant, Up to £22K plus commission (OTE £32K+), Central London. ref: V597/2599

Do you think that the ultimate holiday is about relaxation and pampering yourself, both body and mind?  If so this Reservations role is just for you!
A leading reservations company, who specialise in the reservation of worldwide pamper and spa breaks is looking for a reservations sales consultant to join their growing expert reservations team, helping to create the perfect 'get away from it all' break, to exotic destinations throughout the world. The successful candidate will be expected to respond promptly to enquiries that are generated by phone, email and the website and assist clients in booking all elements of their holiday in a target driven environment. Armed with exceptional venue and product knowledge, you will offer a consultancy service for those wishing to sit back, max and relax, by establishing the client's individual requirements and make recommendations accordingly, whilst calculating costs & preparing package quotes and managing customer accounts through the company database. Once bookings are complete you will confirm all bookings with venues and customers, collecting customer feedback and deal with amendments to booking details where necessary (appointment times, group numbers, any special requests etc...). Formal product and on the job coaching will be given, however the successful candidate will have a passion for Spa's and Holistic Treatments, and come from a sales background, being driven by commission and targets with out compromising on the service offered. You will be a dynamic, go getter who is able to create a sense of urgency and have a positive attitude. You will be able to communicate in an articulate manner and be educated to degree level, with an ambition to hit and deliver sales targets as well as have a keen interest in golf and travel.

Operations Executive, Up to £19K, London. ref: V600/2600

A growing niche tour operator are looking for a Operations Executive to help oversee the successful running of the flights programme that runs in conjunction with their ground operations and also work in a varied operational capacity. This will see you being the flights booking facilitator, booking flights for guests, despatching confirmations, invoices, pre-tour paperwork, dealing with any flight changes, refunds and any other amendments. You will also be involved in general administrative help in office, working to back up retreat co-ordinator and general PA work for the company directors. You will assist with taking phone and email bookings enquiries for the tours in the in the UK and abroad, as well as be responsible for the upkeep of the company database. Pre-departure you will also assist in preparing for each tour alongside the Tour Co-ordinator - organising equipment to be ordered, liaising with clients and team travelling to the destinations, booking flights for team. The successful candidate will be a bright self-starter, with a warm, mature and personable telephone manner for dealing with clients over the phone, a high attention to detail, be highly organised and friendly, confident with a fun personality. You will be of graduate calibre, and also have experience of working in a previous travel environment. This is an excellent opportunity to join a fast-growing fun, friendly and dynamic company, which will give you the opportunity to travel, and would like to hire someone with career aspirations to grow with the business.

Reservations Consultant (Europe) - Central London, Up to £25k, London. ref: V355/2598

A Top Luxury Tour Operator is looking to recruit a specialist European Sales Consultant to join their high flying team. Being a specialist you will have a close working relationship with the Product Department, having a full understanding of the Products on offer. You will fully research all itineraries, cross checking the costing on the in-house systems, flight reservation system and with ground handlers before a quote becomes a booking. You will be dealing with a discerning clientele over the phone, as well as face to face, fully discussing and explaining the tours suited to their needs. Once a booking is confirmed, it will be your responsibility to ensure that everything is booked correctly, and advising the relevant parties of any changes. You will offer a full Pre-Departure service to your clients; sending out confirmations.  Once a booking is confirmed, it will be your responsibility to ensure that everything is booked correctly, and advising the relevant parties of any changes. You will offer a full Pre-Departure service to your clients; sending out confirmations and documentation, and problems solving any operational difficulties during their trip. You will need to be a dedicated travel professional who understands that excellent sales comes from offering a service that exceeds the highest standards. You will need to have 1st class communication skills, excellent organization and strive to be best of the best. This role will suit specialists' who wish to reach the top with one of the industries premier players.

Product Executive, £competitve, Dorking, ref: V446/2586

A leading travel brand is looking for a Product Executive to join their highly acclaimed team. The role will see you responsible for the contracting & development of the company’s product portfolio, by negotiating the best possible rates and space, managing supplier relationships and liaising with sister companies. You will be continually researching and developing new product and ensuring that the product meets and exceeds clients expectations. In further detail you will successfully manage the brand's product, ensuring that it hits targets and that all product is accurately and efficiently set-up for sale. You will work with e-business, marketing and content to ensure that product is correctly displayed and the best offers are promoted. You will provide input into pricing and yield, whilst managing space, including requests and group sizes on tours, provide product training and information for sales and answer any product queries from sales. The successful candidate will have previous experience of working in a product environment and have excellent organisation & numeracy skills, along with a close attention to detail. The ability to think through problems logically and come up with solutions is essential. Strong negotiation skills are a requirement, while copy writing would be a benefit.

East Africa Reservations Expert, Up to £25K plus Commission (OTE £35K), Central London.ref: V262/2576.

Are you a Reservations Expert to Africa?  Do you want to share more in the reward for the reservations that you make? If so, an excellent position has become available to make reservations, within a small award winning reservations team renowned for the excellence, experience and customer service that they offer when booking reservations. You will be using your extensive industry, travel and product specialist knowledge to help create tailor-made itineraries for those wishing to experience the 'real' Africa. You will be liaising with clients at all stages of the enquiry, alongside suppliers, to ensure that all parts of the customers journey run smoothly, employing the best service levels in the industry to help foster repeat business.  The successful candidate will have previous experience of selling East Africa, with strong specialist knowledge and sales experience of tailor-made travel. The will have a proven track record in achieving results, strong communication skills and a good telephone manner.  You will be a key member of a small, friendly and highly committed team.

Asia Consultant, up to £18k + Commission, Surrey. ref: V98/2575

An established tour operator specialising in luxury holidays to exotic places in the Indian ocean, Far East and Caribbean are looking for a reservation consultant with experience in booking luxury holidays.
The responsibilities of the reservation consultant will be putting together luxury single and multi centre holidays to some of the best known hotels in the world located in bustling cities to relaxing on calm and secluded beach resorts. You will be handling incoming enquiries by email and phone putting together luxury packages. You will provide expert knowledge of the hotels and resorts and provide advice on passports and visas. Once a booking has been made you will send all information to the client and then deal with any changes or amendments prior to departure.
The luxury reservation consultant will have previous experience selling luxury holidays; ideally you will have travelled to some of the destinations so your product knowledge will be very good. You will possess excellent customer service and sales skills as you will have the chance to earn very good commission on top of your basic salary. You will have experience of using one of the gds's and an in-house database system.

Africa Reservations Consultant, Up to £20,500 plus commission (OTE £24K), Central London. ref: V34/2574.

Reservations Africa Consultants are required to join the World's most established Reservations department, seeing you tailor-make reservations throughout the world most enthralling continent. You will be given thorough product training to aid in the making of clients reservations, giving you a full understanding of their brochure, its contents and booking conditions to help you make the necessary action in regards to the reservation, to ensure that each call is dealt with in the most appropriate way. You will talk the client/agent through the brochure tour information required and guide them on the type of tour that suits their requirements, before checking availability, advise on any specific information requested by the client/agent on set brochure tours or tailor-made itineraries, planning these in detail and giving expert advice and guidance as required.  You will fully research all itineraries, from the information/costings held on the in house FIT system or on file, Galileo for flight information, manuals and guides where necessary, consult with ground handlers before a quotation finally becomes a booking, and that all quotations are accurate.  Once a booking has being made you will send all relevant requests to booking agents as necessary and follow up any waitlisted or on request sectors and to make sure the clients is made aware of the status of their booking, making sure all necessary information is gathered so that the booking can proceed. The successful candidate will have strong Africa Travel knowledge, with excellent attention to detail, customer service and communication skills.  Be organised and methodical and have the ability to work to deadlines and achieve targets. This is a fantastic opportunity to be able to sell a destination that is exciting and invigorating with a market leading company.

Travel Reservations Consultant, Up to £19K plus commission (OTE £26K),SW London.ref:V30/2573

Reservations Consultants are required to join an award winning Reservations team in a marketing leading eco-friendly reservations department. You will be making reservations to worldwide destinations, helping clients to make the right reservation based upon there needs. You will help to deliver inspirational customer service and achieve sales targets, whilst ensuring you have a huge amount of fun in the process, making bookings for clients from an extensive world wide product in the adventure sector. You will receive enquires from over the phone and through the internet, helping clients to make the right choices through your extensive personal travel knowledge and product training. The successful candidate will be well travelled, and have a passion for travel, be an excellent communicator, able to build rapport quickly and effectively and have proven experience in a sales role - preferably from with in a travel sales environment. This is an excellent opportunity for those who are passionate believers that travel should be a rewarding and enriching experience, to join a market leader in their field.

Africa Reservation Consultant, Up to £18k, London. ref: V43/2572

A niche tour operator specialising in a selling African Safari overland tours is looking for a reservation consultant with specific tour experience.
The responsibilities of this excellent position will be putting together selections of overland tours within the African savannah’s ranging from short breaks up to long treks crossing land from Kenya through to South Africa. You will be involved in liaising with ground handlers, hoteliers and accommodation suppliers to ensure all ground arrangements are booked according to the clients it itinerary. You will be involved in preparing all administration, sending out itineraries, making amendments and taking payments.
The successful candidate will have 1st hand knowledge of 2 African countries within east and southern Africa, you must have travelled on an overland safari. You will also have had experience selling safari tours either in the UK or in Africa. You will be a self motivated individual with excellent communication and customer service skills, You will be able to work on your own initiative putting together each piece of the booking and handling any queries or changes.

Golf Sales Consultants, Up to £22K plus commission, London. ref: V597/2571

Golf Reservations Consultants are needed for a leading Golf Reservations team, to make reservations due to growth in the reservations department. You will be tailor-making reservations for golf holidays to UK and worldwide destinations to include some of the best golf courses in the world. The successful candidate will be expected to respond promptly to enquiries that are generated by phone, email and the website and assist clients in booking all elements of their golf holiday in a target driven environment. Armed with exceptional venue and product knowledge, you will offer a consultancy service for golfers looking to book their next golf holiday, by establishing the client's individual requirements and make recommendations accordingly, whilst calculating costs & preparing package quotes and managing customer accounts through the company database. Once bookings are complete you will confirm all bookings with venues and customers, collecting customer feedback and deal with amendments to booking details where necessary (tee times, group numbers, etc...). Formal product and on the job coaching will be given, however the successful candidate will have a passion for golf, and come from a sales background, being driven by commission and targets with out compromising on the service offered. You will be a dynamic, go getter who is able to create a sense of urgency and have a positive attitude. You will be able to communicate in an articulate manner and be educated to Degree level, with an ambition to hit and deliver sales targets as well as have a keen interest in golf and travel. This role is ideal for keen Golfers with a passion for sales and travel.

VIP Reservations Travel Consultant, £24K plus uncapped Commission, West London. ref: V430/2570.

Are you a Reservations VIP Consultant? Do you have a passion for making Reservations in luxury travel?  Do you love making reservations for hotels that only offer the very best in comfort and service?  A leading reservations team are looking for VIP reservations consultants to join their discerning to team to look after their most important clients. You will be receiving enquiries from my clients VIP customer base, helping them to choose the best possible hotels suited to there need and lifestyle requirements throughout the world.  This means you will be booking some of the most luxurious boutique hotels in the industry. You will build an important one-to-one relationships with our clients most discerning members through excellent customer service and possess tailor-made worldwide travel knowledge; using your extensive knowledge of boutique and luxury hotels, and of course your own personal experience to help others make informed choices. You will then create a bespoke tailor-made itinerary, providing a meticulous attention to detail ensuring that all special requests are met.  Needless to say the successful candidate will have a passion for luxury travel - if your going to travel you might as well do it with style? And be able to organise a full range of travel options for your clients. You will need the ability to work under pressure and to tight deadlines, and knowledge of a CRS would be advantageous.

Travel Operations Team Leader, £24 - £25K, Hampshire. ref: V596/2569

A leading luxury Tour operator are looking for an Air Operations Team Leader to join a team that prides itself on offering excellent customer service with an emphasis on choice and quality.  It will be your responsibility to take control of the day-to-day operation of all Land & Air Travel segments of a customers itinerary. This will see you monitoring and reporting on sales and demand trends on a regular basis, highlighting performance areas and putting forward recommendations to adjust prices/strategy to ensure targets are met or exceeded.  You will provide alternative air and ground arrangements when FIT or allocation space is fully booked, update spreadsheets so that fares are correct and ensure ticketing and air queues are managed in a timely manner on a daily basis or request additional allocations where shortfalls are identified. You will identify opportunities for tours that are under performing and work closely with Management to obtain special / enhanced offers to drive the sales required to meet target.  This will see you working proactively with Marketing, Sales and Reservations to ensure speed to market and maximisation of sales.  You will provide regular updates with Management to ensure all are aware of the latest offers and the areas that require focus; develop and maintain strong relationships with Airlines and Ground Operators; accurately cost special offers/Regular Price Checking and review prices and make seasonality and margin adjustments where required, whilst ensuring costs are managed against budgets.  The successful candidate will have experience of management in a tour operating environment, and use of a major CRS, with excellent customer service skills and the ability to work to deadlines.  You will have a proven track record in achieving targeted levels of revenue and gross margin, materialisation of allocations and product pricing to brochure deadlines.

USA Tailor Made Consultant, Essex / Hertfordshire Border, £16k plus commission (ote £20k - £24k). ref: V10/2519

Due to increasing demand, this excellent tour operator is looking for experienced travel / reservation consultants to work within their reservations direct sales team.
The responsibilities of the travel / reservations consultant will be to provide expert information on the USA putting together tailor made packages using scheduled airlines. You will book flights, hotels, car hire and attraction tickets using Sabre CRS and third party suppliers. You will be expected to work to targets as good commission is paid, so you will need to have good sales ability. You will also assist with amendments and cancellations to bookings.
The successful applicant will have previous travel industry experience working in a tour operator or travel agent. You will ideally possess good working knowledge of one of the CRS’s (Sabre, Worldspan, Galileo or Amadeus) and have travelled or sold the USA. You will be used to working to commission or bonuses. He/she will be an enthusiastic and self motivated individual with excellent communication and customer service skills.

Reservation Polar Voyages Consultant, £20 - £22k, Gloucestershire, ref:V521/2545

Tour Operator with 20 years experience require a reservation consultant to specialise in polar voyages reservations. You will specialise in bespoke and tailor made holiday reservations and join an expert team. You will be handling enquiries and reservations over the telephone, face to face and via email/internet for our clients growing Voyages division helping to promote, create and sell tailor made holidays. The product would see you taking a consultative approach for once in a life time journeys involving travel by boat, with a core product in Polar Journey, but will also see you organising trips along the Amazon, through Papa New Guinea and many other exotic locations. In a varied role you will be creative, listen to and understand client's preferences in order to create inspiring and original itineraries. The job will require you to update the website for the relevant areas, create copy for newsletters and e-news and maintain a Travel Blog. You will be expected to meet and exceed targets through effective management of areas, generate new business by continually improving and developing new programmes, develop key relationships with outside agents and suppliers and be self motivated and have the ability to work unsupervised and on own initiative. The successful candidate will have a genuine passion for travel without frontiers, and a commitment to responsible tourism. You will be an experienced Tailor-made Consultant, committed to providing excellent customer service, have excellent written and verbal communication with the ability to thrive on working in a pressurised environment, and be able to work to targets.

Far East, India & Egypt Reservations Consultant, £18K plus Bonus, Redhill, ref: V211/2556

Reservations Consultants for the Far East, India & Egypt are required to working in a busy reservations team, for a leading cultural tour operator making reservations to some of their key destinations.  Making Reservations to these destinations you will provide a quality response to all enquirers and clients and to maximise the level of reservations and sales to achieve the product growth target, and ensure a smooth and efficient operation of all sales procedures.  This will see you respond promptly to all enquiries and actively sell the most suitable products, achieve and exceed monthly departmental targets and provide a high level of service by actively using personal and departmental travel experience and knowledge to provide accurate information.  You will design, plan and prepare quotes for tailor made itineraries adhering to deadlines, actively up sell on every booking and convert all enquiries into bookings, and then making sure all arrangements are confirmed with suppliers and contact clients regularly to advise on the booking status.  The successful candidate will have experience in the travel industry, of tailor-making holidays with a CRS and a good knowledge of two of the three destinations sold.  You will be customer focussed, showing a drive and determination to provide the best quality service to customers; planning and organisational skills, with the ability to prioritise work to ensure deadlines are achieved; self-motivated and enthusiastic; good communication skills and a team player working co-operatively with others in the team and other departments. 

Reservations- French and German, £18K plus Bonus, Waterloo, ref: V499/2560

Reservations agents are required to work in the reservations department, making reservations for the French and German Reservations Team.  One of the most romantic names in travel are looking for reservations agents that speak both French & German to help support the booking team with those market places helping to secure sales and maximising opportunities to up-sell and cross-sell other products. You will be receiving inbound calls, helping to book special days out for people, and playing a vital role in helping make an event extra special.  This will see you answer telephone enquiries, efficiently and courteously, discuss requirements with customer and advise on brochure products and you will be required to identify and solve arising problems when necessary.  You will also be responsible for the administration of a booking and be required to process booking forms and payments/credit cards, produce and issue invoices, prepare gift vouchers and deal with any incoming correspondence.  The successful candidate will be enthusiastic, with excellent communication skills, have a strong attention to detail, be well organised, and a forward thinker with the ability to work under their own initiative.  This is an excellent opportunity for a French and German speaker who either has experience of travel or wishes to gain entry into the industry.

Administration Assistant, £13k- £14k, Kent. ref: V195/ 2558

Established travel company are looking for an Administration Assistant to join the sales support team in providing support in a range of administration duties.
The responsibilities of the administration assistant will be to handle incoming enquiries from travel agents via email and phone. You will be involved with inputting brochure requests, new bookings, creating invoices and dispatching. He/she will take balance payments, meet and greet visitors, order stationary and prepare and organise post. In addition you will be called upon to support the sales team by answering overflow of calls in busy times, support the ticketing team and assist with cancellation of bookings.
The successful candidate will require having good knowledge of word and excel, have good customer service and organisational skills and be able to work well both within a team and on own initiative in a fast moving environment. Previous experience of working within the travel industry would be beneficial but not essential. Great opportunity to work for a lovely company with good team spirit.

Yield Co-ordinator, £Competitive, Dorking. ref: V446/2557

A leading Tour Operator is looking for a Yield Co-ordinator to take day-to-day responsibility for ensuring passenger revenue and gross margin targets are met or exceeded for given destinations/brochures through effective brochure pricing, yield management, marketing and trading activity. You will produce and analyse a monthly price comparison report for agreed 'basket of goods' across top-selling destinations and to carry out analysis of competitor brochure prices and tactical campaigns in order to gain a full understanding of pricing position against a range of competitors and distribution channels. You will monitor sales and demand trends on a weekly basis against targets, highlighting poor/strong areas and put forward recommendations. In addition you will monitor competitor activity and pricing movements. The successful candidate will have experience in yield management within a tour operator, be a team player, and be able to work to tight deadlines with a detailed and analytical approach to work.  You will have good report writing and written presentation skills, have a methodical approach with strong attention to detail, an analytical mind & confident numerically, with a pro-active approach to workload, work with pace, ambition and energy and be a excellent communicator at all levels. 

Africa Specialist, £28 - £32K plus bonus, Sussex. ref: V593/2536

Are you an Africa Reservations specialist? Are you looking for a new challenge that will utilise your phenomenal reservations knowledge of Southern & Eastern Africa? If you are, a leading ethical and niche luxury tour operator will want to talk to you about the reservations expertise that you can bring to their reservations team.

As a leading operator to all over Africa, it will be your chief responsibility to be making reservations for a discerning luxury clientele, helping them to make there dreams become a reality in discovering this great continent. You will use your extensive knowledge to tailor an itinerary specifically to there needs, ensuring that every journey your clients take is unique and bespoke to them. You will then take responsibility to ensure that the trip runs effortlessly by building excellent relationships with suppliers, making sure that any special requests are adhered too. You will also be taking responsibility for the research and negotiation of non-contracted product. The successful candidate will have extensive knowledge of Africa and have around 5 years experience of working as an Africa Specialist.

Senior Customer Relations Executive, £Competitve, Surrey. ref: V446/2527

A leading tour operator are looking for a senior customer relations executive to handle to lead a small team to resolve customer complaints fairly, in line with agreed guidelines and minimum cost to the company, and deliver a high level of Customer Service, with the objective of long term customer retention. You will carefully monitor all areas on a weekly basis and plan workloads in advance, ensuring all areas are adequately covered, achieve set team targets, by actively monitoring and encouraging daily progress/call resolutions and ensure that the team carefully manage their own cases on the database and assume overall responsibility for holds being sent on time. You will handle and resolve escalated telephone referrals and resolve correspondence as necessary, in writing and by phone. You will conduct regular ad-hock checks and 1-1 training with staff, ensure complaints are assessed fairly and that recovery payments are made to clients and make sure that recoveries are made from suppliers when appropriate. You wil ensure satisfactory investigations are carried out and prompt replies are sent, to ensure files are replied to within ABTA guidelines and preferably within departmental guidelines, work closely with Senior Legal Co-ordinator and ensure that all monthly reports and daily/weekly figures are provided to Management on time, and keep up to date of all legal and industry matters. It will also be part of your role to support, coach and develop your team and provide general advice to your team members. The successful candidate will have experience of working in a customer relations environment, and whilst preferred people management skills aren't compulsory, and could prove an excellent opportunity for a customer relations executive to take there next step in there career.

Contract Loading Assistant, £Competitive, Surrey. ref: V446/2529

A luxury tour operator are looking for a Contract Loading Assistant to join there award winning team. You will be responsible for the accuracy and timeliness of the loading and maintenance of supplier contract information onto the company database. This will see you accurately load and amend supplier contracts into the company database in line with given deadlines including contracts for, packages, car hire & motor homes, hotels, transfers, excursions, transport, and special offers. You will need to check contracts loaded by other team members onto the database against original supplier contracts and correct any errors found, identify missing or incomplete contracts or information and request from the relevant Product Co-ordinator and notify Senior Co-ordinator where missing or incomplete information is likely to impact given deadlines. Other duties will see you investigate and resolve queries from Cost of Sales and Business Analysis, set up ex room types for outbookings and hotel closures when requested by Operations, action failed and missing messages/releases and file early-bird lists. The successful candidate will be able to work to a high level of accuracy and attention to detail, proven data entry skills, with the ability to interpret supplier contracts and have strong communication and numeracy skills. The successful candidate will have ideally worked in an administration or data entry environment and have a close attention to detail.

Group Operation Executive, Up to £20k , London. ref: V591/2526

An outstanding opportunity has arisen for a Group Operations Executive to join a winning and professional team Our Client is a market leader and they require a Group Operations Executive to join their busy group travel team specialising in handling both inbound and outbound groups worldwide. He/She will be managing group enquires, sending quotations and promoting group business from all overseas markets. You will have excellent planning and organisational skills and be booking FIT and group services in UK and Europe. You will have the ability to work under pressure and willingness to meet deadlines. You will need to work on your own initiative or as part of a team. Fluency in a European language (Spanish preferred but not essential).

Late Sales Executive, Up to £18k, Kent. ref: V391/2503

A late sales executive is required to join the sales team of an expanding tour operator. He/She will maintain sales rates to achieve targeted load factors for specified destinations and achieve financial and targeted load factors of guaranteed bed stock. He/she identify excess/shortfall of guaranteed bed stock and implement a strategy for an alternative distribution of sales and manage the beds to seats ratio ensuring the correct mix of beds for relevant market conditions. You will provide accurate management information and provide a weekly report of 'dead' seats to be promoted through Seat Sales. He/she will maintain the flow of communication between key personnel and departments in order to achieve company and departmental objectives and provide competitive prices for various advertising mediums. The successful person will be motivated, numerate and results focused with a high standard of communication skills and ability to communicate at all levels. You must have excellent attention to detail.

Air Inventory Assistant, £competitive + benefits, Surrey. ref: V446/2194

One of the UK's Leading Travel Industry Companies have an excellent opportunity to work within their Air Product team as an Air Inventory Assistant. You will work alongside the Co-ordinator for Air Inventory, and your main priority will be to ensure that there is sufficient air space at all times. You will set up flights in the in-house system, confirm allocations from airlines, produce statistics and help deal with general queries both internally and from our airline partners. You will work from the queues and book extra flights as required, answering day to day queries from the sales teams. Your key responsibilities will be to maintain good working relationships with our clients suppliers, customers and distributors, to our clients best commercial advantage. You will notify the Co-ordinator of any issue that threatens or undermines the legal, commercial, service or quality integrity of the company, and ensure that all responsibilities and deadlines are met with total accuracy - this relates to flight set up, brochure production, and space issues and to make sure that their is sufficient air space at all times to both maximise sales but at the same time ensure good materialization of the allocations, whilst helping with the general day to day running of a busy department. The successful candidate will need to be energetic and organised to deal with this fast-paced role. Knowledge of Galileo would be useful but not essential.

Product Executive, up to £23K, Hampshire. ref: V575/2468

A sector leading travel provider are currently looking for a Product Executive to join there highly acclaimed team. It will be your overall responsibility to manage the commercial performance and quality of the product for specific geographic areas, delivering on key performance indicators and driving high commercial performance to meet financial objectives and implement the strategic planning for future seasons. This will see you propose new product development initiatives offering commercially viable trips, which enhance the current product offering, adding value to the customer and business, creating competitive advantage through sustainable product differentiation and innovation and maintain a network of local agents who are financially robust, customer focused and take an innovative approach to trip development. You will manage the day-to-day commercial performance your regions to maximise sales and margin against trading and market performance; monitor performance against competitors and the market making appropriate changes and carry out in depth commercial analysis of the product creating action plans for improvement in performance. You will be measured against passenger, revenue and margins by trip driven by programme efficiency and Trip fill levels, quality thresholds for accommodation, itinerary and published content via CSQ's and other customer feedback and competitiveness of the product range in terms of price and offering whilst achieving against launch deadlines. The successful candidate will have strong commercial acumen, target driven with focus on financial performance, proven negotiation skills, the ability to build relationships with other key departmental managers and be able and willing to drive change with "a can" do attitude. This is an excellent position with a leading company.

Air Operations Executive, £competitive, Surrey. ref: V446/1872

A highly regarded and worldwide Tour Operator are looking for an Air Operations Executive to join their busy team. Working in the Operations team you will be delivering the highest levels of customer service, handling all situations in a professional and efficient manner. Your role will see you working as part of a team to action flight queues, ABC tape and long / misconnection report and name change queue, ensuring set targets are met. You will notify clients of airline schedule changes when necessary, ensuring the holiday is amended with minimum inconvenience and cost to clients, whilst maintaining commercial awareness. You will provide assistance to our overseas agents with solving any airline operational issues which arise with clients in resort and also provide back up and support to our U.K. Airport representatives, giving assistance as required. You will be active in assisting with the handling of flight delays, liaising with the airline to minimise inconvenience to clients and ensuring necessary arrangements/alterations are made. Other duties will see you assisting the Customer Services Division by providing back up in other areas of Operations and Customer Services during peak times and other periods dependent on business demands. The successful candidate will have a travel background and have excellent customer service skills with a good eye for detail, and be organised. Having knowledge of a Computer Reservations System would be advantageous.

Customer Services Advisor, £16-17K,Surrey. ref: V575/2473

A sector leading travel company are looking for a Customer Services Advisor to deal with all of there post sale enquires from customers. The role will see you covering several key areas including, Pre-Trip Advice, Credit Control, Ancillary Revenue Sales, Customer Questionnaire Feedback, and Post-Travel enquires. This will see you receiving enquiries from customers relating to trip content, travel and visa advice, and also taking extra bookings for car hire, insurance and airport parking. You will be required to take payment for these, and process them correctly, whilst also contacting clients for any payments relating to outstanding bookings. When a customer has returned from there trip you will also be responsible for any customer questionnaire feedback and providing feedback to any requested information; you will also record and acknowledge customer complaints, and ensure that it is passed on to the right department, that it is dealt with in the required timescale and also assist with the response. Other duties that you will be expected to undertake will include helping with overflow sales calls, generating new ideas and initiatives, and participating in ad-hoc projects. This is an excellent position with an exciting product, and would be excellent for someone with strong customer service skills and previous experience of working in the travel industry.

Product Executive, circa £25K,London. ref: V300/2449

An exciting opportunity has arisen at a niche tour operator as a product executive. This is a highly varied and interesting role whereby you will continuously source, contract and deliver product, as well as maintaining the presentation and keeping information up to date of our clients current portfolios. You will have responsibility for the contracting all products and other ancillary products for our client. This will see you liaise and develop a good business rapport with suppliers to help with the negotiating of prices so that they meet the company's margin targets whilst remaining competitive on the open market. Assist the reservations department with day to day contract and product queries as well as product training, ensure accurate and timely administration of product changes. You will prepare products for uploading onto the website - including preparing written descriptions/details and sourcing photos, checking thoroughly for accuracy. Produce monthly statistics detailing company sales performance, monitoring the filling up of guaranteed properties so that guarantee objectives are achieved. You will be actively sourcing new products in the existing range, as well as helping to facilitate product expansion and development and assist in looking at future commercial opportunities. You will be the main point of contact for new suppliers/products, and will also continuously analyse market and competitor activity including regular price and rate comparisons with competitors. You must be completely aware of competitors' position in the market place. The successful candidate will have previous product experience, and be in possession of excellent organisational and communication skills as well as have the ability to maximise potential opportunities and be able to work under pressure. You will be self-motivated, methodical, pro-active and be able to communicate effectively at all levels.

New Zealand Reservation Executive, Up to 18K,Surrey. ref: V387/1503

A Specialist Tour Operator who offer a wide range of 'once in a lifetime experiences' are looking for a Sales Executive to join their team as their business continues to grow and develop. As a Sales Executive you will be handling reservations through a variety of mediums while maintaining extremely high standards of customer service towards your clients. You will be working within a team of Sales Executives, booking dream holidays and achieve the maximum revenue possible for each booking by pro-actively up selling; this will be accomplished by you having a thorough knowledge of the regions and the products you are offering. You will need to be aware of your own personal targets as well as the overall sales and marketing strategies, and will be invited to contribute regularly to the development of the business. The candidate will have an eye for detail combined with a get up and go attitude, with capability to easily persuade and influence to help up-sell, switch sell and close their sales. This role will suit someone who has a real passion for New Zealand and wishes to work with an amazing product at a luxury company.

Account Executive , £18k,London. ref: V505/2422

A Sales Account Executive is required to develop the sales and to source and create tailor made group tour packages. He/She will be identifying target customers for sales development and quantifying client sales potential and prioritising clients for scheduled sales calls and making these calls to develop new business. He /she will be taking client sales enquiries and sourcing the right suppliers to create tour packages tailored to client enquiries, sourcing the costs and creating a tour costing He/she will be issuing brochures and requested tour information to clients and confirming bookings with suppliers and updating booking information on our operations system. He/ she will do day to day liaison with group organisers regarding existing tour bookings and process reservations for individuals and administrate these bookings up to the time of travel. The ideal person would have experience in the operator or travel agency market putting together tailor made tour packages. The person must have excellent communication skills with a natural ability to talk and liaise with customers. Airline booking experience would also be an advantage. Candidates will also need to have strong office administration and IT skills with proficiency in Excel and PowerPoint.

Reservations Administration Assistant, £18K,London. ref: V498/2386

A leading luxury tour operator are looking for a reservations administration assistant to provide support throughout the reservations and operations teams of their busy office. The overall purpose of this role is to make sure that all bookings are completed correctly and passed onto the Accounts Department within 48 hours. This will be achieved by accurately calculating and quoting the price of the booking, loading the booking, and ensuring that all services are booked with the relevant suppliers; managing this in a well organized booking routine, accounting for value and keep documentation updated in a timely and accurate manner and in line with Company standards. In busy periods you will also assist with the reservations and customer service teams and help to promote the range of products and offers on and maximise the revenue for each transaction, whilst providing excellent customer service. You will be working closely with a full range of departments, providing an interesting and varied workload, and proving to be instrumental in the smooth running of the office. You will require a high level of attention to detail, and be able to make descions independently within the company guidelines. This is an excellent opportunity for someone who has administration or operational experience looking for a new challenge, or someone from a reservations or customer service background wishing to work in a more operational capacity.

Senior Travel Consultant, £AAE,Kent. ref: V561/2381

An established, leading niche tour operator are looking for the recruitment of senior travel consultants, who have the ability to organise a full range of travel products and a real desire to provide a first class customer journey. Catering to a niche community and large proportion of regular, discerning customers, you must deliver a professional service that is not only knowledgeable but also truly warm and friendly. Our Client requires outstanding team players with a positive 'can-do' attitude and strong organisational skills who are willing to go the extra mile. Holidays are tailor-made and each member of our team takes full responsibility for the holidays they organise, from sale through to administration, operations and after sales. For the right person, there will also be the opportunity to become involved with brochure production, costing, marketing, and contracting. The successful candidate will need to be articulate with an excellent telephone manner, numerate and an advanced user of Excel. Business writing ability is necessary as are good IT skills. French or Spanish speakers will be able to use their languages and enrich their role. In return for the outstanding qualities our client requires, those who are successful in joining our clients team will be rewarded with an attractive remuneration and benefits package which reflects the skills and standards.

Travel Sales Consultant, 16.5K plus commission,London. ref: V464/1906

A leading Mediterranean Specialist is looking for experienced Travel Consultants to joining their expanding team due to growth within the company. As a Travel specialist it will be your responsibility to promote all company products and services by maximising sales opportunities, sell key priority destinations and worldwide holidays to your clients. You will achieve this by delivering high levels of customer service to both increase sales and retain customer loyalty. You will be responsible for providing a quality service to all clients and potential clients. You will ensure a smooth and efficient operation of all sales procedures. You will liaise with all managers and staff on a regular basis, to ensure internal communications remain harmonious. You will do this by supporting the aims & objectives of the business organisation and your department specifically, by achieving and exceeding weekly/monthly departmental targets, responding promptly to all enquiries and actively sell products (holidays, insurance, car hire, holiday extras) to enquirers. You will design, plan and prepare quotes for tailor made itineraries adhering to deadlines and conducting follow up calls/emails after quotes have been sent, which will also see you conducting periodic call backs to existing customers to encourage re-book. Closer to departure you will ensure customers receive the correct documentation regarding there booking, and process all sales bookings and reservations on a day-to day basis, and send to the relevant suppliers, and act as first point of call for any problems that may arise with clients or hotels and liaise with the relevant staff in order to resolve the matter satisfactorily. You will have an excellent telephone manner, and excellent communication skills with the ability to cope well under pressure, and at the same time maintain high levels of customer service and attention to detail. CRS knowledge is beneficial.

Travel Administration Assistant, £18k,London. ref: V139/2246

High Quality travel Company are looking for an administration assistant whose key tasks would be to research information for joining instructions and the typing up of individual itineraries to send to clients regarding their luxury holiday. Ideally you will have experience within a travel company's admin department and experience in producing itineraries. You will also be producing letters/documents/compliments slips as required and handing stock control of 'extras' - carnets, RER, trampasses and organizing the dispatch of documentation with couriers, ATD and postal service and ensuring that the contents of the ticket wallets are produced and compiled in an accurate and timely manner. You will also be producing invoices, vouchers and issuing air and rail tickets and ad hoc administration tasks as required. The successful person will be flexible and reliable with excellent organisation skills. You will need to have accuracy, precision and attention to detail with good systems knowledge and excellent word skills. A good geographical knowledge of the uk and excellent written English essential.

Tailormade Travel Consultant, £22K,London. ref: V353/2249

A highly regarded specialist travel company are looking for Tailor-made Travel consultants to join their friendly team to help provide a superior service to their clients. You will be working in a specialist department providing the highest level of customer service and tailor-making trips to your clients needs. You will be required to take enquiries over the telephone, fully understand their needs and then ensure that there is availability on the options as requested. You will ensure that clients are fully advised on the options that are open to them and on the different destinations and tours that are in the brochure, ensuring all information is given to the client promptly and accurately. You will look after all aspects of the sales process and confirm bookings, including invoicing, taking payment within set times, and ensuring any deviant requests from clients are confirmed, e.g. hotels, excursion tickets, and flights. At the appropriate time it will also be your responsibility to reserve, issue and invoice any publish fare tickets, and advise clients of any schedule or itinerary changes to booking. The successful candidate will have clear and concise communication skills and be able to communicate to clients at the most discerning of levels. You will have the ability to deliver a customer focused sale, and ensure that all sales opportunities are maximised through the offering of a complete service. Experience of working in a Travel Reservations/Sales environment is preferred, as is experience of a CRS but is by no means essential. An interest in the Arts would also be of benefit.

Villas Consultant, £16k basic plus commission,North London. ref: V300/2250

A Villa's Consultant is required by a well established holiday specialist to make reservations selling Luxury Villas and Apartments. You will be involved all aspects of selling villas and apartments. As a result you will be answering the telephone and dealing with customer enquiries by phone, whilst responding to e-mail enquiries from customers. You will be taking reservations from customers by e-mail or phone with an emphasis on recommending, as closely as possible, a suitable villa or apartment appropriate to the customer’s requirements and that of his / her party. Once a sale has closed you will be required to follow through the booking procedure by advising the supplier of the booking, and ensure that the correct documentation e.g. an invoice is sent to the customer and payment is collected. You will be given full product training to ensure that you familiarise yourself with the product in order to effectively sell the properties to customers. You will become involved with suppliers and may from time to time have to deal with any questions/queries from them as well. You will also be required to update databases during quiet periods and help prepare properties to sell for the following season, and deal with special requests. The successful candidate will have a pleasant telephone manner, with good sales skills, experience in working with computer reservations systems or be computer literate with Microsoft Windows applications. You will need to have excellent communication and organisational skills, with good administrative skills.

Travel Sales Consultant, £17K plus Commission (OTE £27K+), London. ref: V514/2199

A leading travel specialist who are independently run, but have the support of being with in an umbrella group of companies, are looking for a specialist travel consultant to join their close knit and friendly team. It will be your responsibility to respond to client enquiries in a professional, knowledgeable and timely manner, and tailor make itineraries for clients in order to meet their requirements. You will ensure that all necessary arrangements (flights, hotels, guides, activities, transfers, car hire, etc) are fulfilled through gaining an understanding of the clients needs through probing questions. You will ensure that all arrangements are checked, requested and confirmed in a timely manner and that client payments, invoices, and other administration are processed correctly. You will follow up previous enquiries in order to serve clients professionally and ensure sales opportunities are not lost, and close sales opportunities to maintain high conversion rates. This is an excellent opportunity for someone to become a true specialist in an area of the world that is gaining in popularity for a highly recognised tour operator. Full product and CRS training will be given for the right person. The successful candidate with have experience of working in a travel sales environment, enjoy working to targets and earning commission, yet still providing an excellent customer service. You will be goal-oriented with self direction and drive, have an excellent attention to detail and of course a passion for travel. You will enjoy being part of a team, and have the ability to persuade other and have an enthusiastic and positive attitude which rubs off easily on others giving you the ability to deliver results.

Reservations Consultants, £18k, London. ref: V499/2137

One of the most prestigious and romantic names in the travel industry are looking for Reservations Consultants to join the award winning reservations team to deal with enquiries regarding the upmost in luxury travel. You will be receiving incoming enquiries from the most discerning clientele, who may be booking a once in a life time journey, and through First Class Customer service you will discuss requirements with customer and advise on brochured products, adjusting the itineraries of the tours when practical and to the customers needs. You will identify and solve problems, and cross-sell other products when appropriate, and ensure that the reservation is completed correctly on the company's inhouse system, making note of any special request and ensuring the are carried out. Once the booking is complete it will be you responsible to liaise with the ticket department for ticketing requirements, process booking forms, book hotels and ground arrangements, and requesting air tickets. You will also process payment/credit cards, produce and send out invoices, handle post/correspondence and manage reservation files. The successful candidate will have excellent time management and organisational skills, be extremely customer focused, with good communication skills. This is an excellent opportunity for someone with experience in travel consultancy to take the next step in their career by working for the most glamorous name in travel.

Reservation Consultant, Up to £17.5k, West Sussex. ref: V449/2067

Reservation Consultants are required by an award winning online travel company to provide ultimate levels of efficient, cost effective services to specified top agents, new business, corporate and domestic clients. You will also be responsible for providing an accurate, efficient response to all enquiries and quotation requests. You will be required to maximise sales and achieve high conversion on all quotes, build and maintain close working relationships with specified agents, customers and overseas suppliers. The ideal candidate will have a proven sales record, coupled with outstanding customer service skills. For this role previous experience within the travel industry will be an advantage. You will be self motivated, excellent team worker and have a positive approach to work. Working hours are a 5 day week, working around a 7 day roster. The shift pattern is open from 8am - 9pm.

Luxury Travel Consultant, £14K plus Commission – OTE £19K, West Sussex. ref: V105/2021

An established leading independent specialist tour operator are looking for Luxury Travel Consultants to join their successful travel sales team. Your main responsibility will be to ensure all incoming enquiries are handled in an efficient and timely manner whilst meeting or exceeding all agreed departmental targets for customer service and sales. You will be selling up market/luxury holidays to some exotic locations, and putting together bespoke/tailor-made packages using a state of the art packaging system, helping to achieve and exceed both company and individual objectives relating to sales targets, productivity, and product knowledge. You will be liaising with travel agents, direct customers and industry partners, whilst maintaining accurate information on the company's products, commercial campaigns and ancillary services. You will effectively and efficiently deal with any administrational queries, and exceed the customers’ expectations wherever possible. The will be the opportunity to attend educational trips when required. The successful candidate will ideally have worked in travel, and be educated to a good GCSE standard, with a dynamic and vibrant personality who can communicate with people at all levels. You must be self-driven and results oriented with a positive outlook and the have the ability to work on your own initiative and as part of a team. This is an excellent opportunity to work for a company that has excellent reputation and take your first steps in specialising within Luxury Travel.

Tailor-Made Travel Consultant, Up to £20k plus bonus , Surrey. ref: V446/1995

One of the world's most renowned Travel Providers are looking for Travel Consultants to join their respected and prestigious brand. Your key objectives will be to achieve agreed sales targets, convert enquiries and leads into firm sales, demonstrating the best product knowledge and deliver exceptional service to travel agents and direct customers. You will be dealing with enquires through various formats, and be handling a varied range of enquiries including airline upgrades calls, and sell additional product. You will take responsibility for the clients` complete satisfaction, ensuring our clients expectations are exceeded, whilst retaining profit margins, assist with each others clients on behalf of your team members and wth overflow calls when necessary from other sales teams. You will reserve airline seats and arrange private car transfers for the clients when required. Occasional Travel overseas will be required to represent the brand, as well as attending consumer and trade functions in the UK. You will provide constructive feedback about the product range to Team leaders and the Product Department, and ensure key colleagues are kept informed of any problems or opportunities relating to our products, competitors and customers, as well as urgent issues inhibiting our ability to sell. To be successful in this position you will have knowledge of the long haul travel market place, a commercial understanding with a developed sales skills and proven track record of achieving personal sales targets. You will have a positive 'can do' attitude, be flexible and adaptable to changing priorities and adept at planning and organising own time and able to meet targets and deadlines. You will have excellent written and verbal communication skills, and the desire and initiative to achieve and surpass targets with an approachable manner with both colleague and clients and be resourceful and practical.

Travel Sales Consultant, Up to 19.5K, Surrey. ref: V464/1906

A leading Mediterranean Specialist is looking for experienced Travel Consultants to joining their expanding team due to growth within the company. As a Travel specialist it will be your responsibility to promote all company products and services by maximising sales opportunities, sell key priority destinations and worldwide holidays to your clients. You will achieve this by delivering high levels of customer service to both increase sales and retain customer loyalty. You will be responsible for providing a quality service to all clients and potential clients. You will ensure a smooth and efficient operation of all sales procedures. You will liaise with all managers and staff on a regular basis, to ensure internal communications remain harmonious. You will do this by supporting the aims & objectives of the business organisation and your department specifically, by achieving and exceeding weekly/monthly departmental targets, responding promptly to all enquiries and actively sell products (holidays, insurance, car hire, holiday extras) to enquirers. You will design, plan and prepare quotes for tailor made itineraries adhering to deadlines and conducting follow up calls/emails after quotes have been sent, which will also see you conducting periodic call backs to existing customers to encourage re-book. Closer to departure you will ensure customers receive the correct documentation regarding there booking, and process all sales bookings and reservations on a day-to day basis, and send to the relevant suppliers, and act as first point of call for any problems that may arise with clients or hotels and liaise with the relevant staff in order to resolve the matter satisfactorily. You will have an excellent telephone manner, and excellent communication skills with the ability to cope well under pressure, and at the same time maintain high levels of customer service and attention to detail. CRS knowledge is beneficial.

Reservations Team Member, £21K plus bonus, London. ref: V430/1698

An exclusive members only club, who have an excellent reputation for their collection of luxury hotels are looking for a Reservations team member to join their lifestyle concierge team; helping to find the best quality hotels from around the world. As an expert, in this customer focused reservations role, you will be fielding inquiries from both discerning members and non-members to help them decide on what hotel best suits their needs. You will be fully conversant with the wide range of products and services that the club offer, to maximise the income opportunities available, and using all appropriate techniques in your extensive sales repertoire to convert the maximum amount of enquires into confirmed bookings whilst never faltering in the highest level of customer service that your clients will expect. You will need to build a strong working relationship with our client’s partner hotels, trying to fully understand their business, which will lead you to actively supporting the promotion of their residences. When dealing with all enquires you will also be promoting the more premium levels of memberships. As a result you will have to be a hardworking and customer service orientated sales individual who has initiative, drive, a commitment to achieve with an attention to detail and good interpersonal skills. A good all round knowledge of the travel industry dealing with the upper end of the market place will be advantageous.

Travel Consultant, Up to £19K, West Sussex . ref: V475/1971

A small and friendly Tour Operator, with an excellent support network are looking for a Travel Consultant to join their excellent team due to their expanding business to help promote their wide portfolio of holidays. Your responsibilities will see you offering advice to clients in a professional and polite manner, which will aid you in maximise sales on every possible call in line with monthly targets and conversions and booking all aspects of the clients holiday in FSS booking system. You will also be required to create tailor-made itineraries and quotations. As it is a relatively small team you will also be getting involved in other aspects of Tour Operating, so you will also be Proof reading brochures and advertisements, and meeting clients and suppliers at Trade Shows and other industry events. You will be also expected to contact suppliers via fax, e-mail, internet and Amadeus to secure all aspects of the booking, and ensure that the trip runs operationally smoothly by liaising with Product and Operations to ensure clients needs are met. The successful candidate will have a proven track record in a similar role, being motivated and ambitious, with the ability to meet targets and deadlines and organisational skills. This is an excellent opportunity for someone with experience in travel who is looking to take the next step in their career and diversify their skill set with this exciting company.

Groups Flight Co-ordinator, Up to 20K, London. ref: V265/1930

A leading independent tour operator who specialise in a very niche product are searching for Reservations Consultants join the reservations and support team of this highly thought of travel operator. This position will involve taking enquires from customers mainly by phone and email and making them into confirmed bookings whilst also being in charge of the administration side. This is a great opportunity for a multi talented team player to further develop his/her skills within a varied position where their clients come back year after year. The company are ideally looking for someone who has previous travel industry experience, but if you have a good sales background then you may also be considered. This company offer CRS training and are happy to include two overseas educationals a year. This company believe in offering their customers in-depth and thorough information/knowledge about the destinations that they are travelling to.

Travel Sales Consultant, Up to £19.5K, Surrey. ref: V464/1906

A leading Mediterranean Specialist is looking for experienced Travel Consultants to joining their expanding team due to growth within the company. As a Travel Specialist it will be your responsibility to promote all company products and services by maximising sales opportunities, sell key priority destinations and worldwide holidays to your clients. You will achieve this by delivering high levels of customer service to both increase sales and retain customer loyalty. You will be responsible for providing a quality service to all clients and potential clients. You will ensure a smooth and efficient operation of all sales procedures. You will liaise with all managers and staff on a regular basis, to ensure internal communications remain harmonious. You will do this by supporting the aims & objectives of the business organisation and your department specifically, by achieving and exceeding weekly/monthly departmental targets, responding promptly to all enquiries and actively sell products (holidays, insurance, car hire, holiday extras) to enquirers. You will design, plan and prepare quotes for tailor made itineraries adhering to deadlines and conducting follow up calls/emails after quotes have been sent, which will also see you conducting periodic call backs to existing customers to encourage re-book. Closer to departure you will ensure customers receive the correct documentation regarding there booking, and process all sales bookings and reservations on a day-to day basis, and send to the relevant suppliers, and act as first point of call for any problems that may arise with clients or hotels and liaise with the relevant staff in order to resolve the matter satisfactorily. You will have an excellent telephone manner, and excellent communication skills with the ability to cope well under pressure, and at the same time maintain high levels of customer service and attention to detail. CRS knowledge is beneficial.

Flights Co-ordinator, Up to £20k, London. ref: V34/1912

An opportunity has arisen in one of the most well respected tour operators in the UK; they require a Flights Co-ordinator. Within this role you will be responsible for ticketing IT nett fares as well as published tickets, thus ensuring all contract rules and airline deadlines are met. You will also liaise with airlines and overseas suppliers, obtaining and managing tour allocations. The ideal candidate will have to work on their own initiative and meet tight deadlines while maintaining a focus on excellent customer service. You must be computer literate and have excellent communication and letter writing skills, CRS experience is essential (preferable Worldspan) and excellent experience in fares and ticketing within the travel industry.

UK Product / Contracting Manager , £AAE, London. ref: V26/1893

A Product /Contracting Manager is required to negotiation and contract accommodation for both the summer and winter seasons and develop existing and new products whilst organising contracting trips including making all appointments with owners. This will involve analysis, checking of contracts and average price against previous years and you will be responsible for checking the correct input of contracts which includes checking all accommodation information, prices, release dates, room types and what's included. He/she will be responsible for all UK accommodation quality including Health & Safety standards and the monitoring and analysing of weekly sales figures and arranging special offers He /she will be checking and updating brochure text for web and paper brochures and updating all accommodation descriptions and area information and formatting of layouts and amending all picture material. To be considered for this position you will ideally need experience of contracting accommodation in the UK and have proven contract negotiation skills particularly within the self catering or villas market. Experience of brochure production would be an advantage. Great role for the right person .

Australia and New Zealand Consultant, £24k OTE, Hertfordshire. ref: V279/1007

An award winning travel reservations company are looking for Travel Consultants to join their prestigious company to sell once in a life time journey's to Australia and New Zealand. The successful candidate will be tailor making holidays for their clients with a wide range of products both over the phone and by email, where you will be using your experience, knowledge and passion for Australasia to help create itineraries that won't be forgotten. You will be working in a friendly team environment, and possess a high level of customer service with a pro-active and enthusiastic manner and a professionalism to which this travel company has been renowned for. This is an excellent opportunity for someone that has a genuine passion for Australia, and would suit someone who is looking to enter an exciting and growing industry for a leading specialist company as no previous travel industry experience is required.

Senior Travel Consultant, Circa £21K plus excellent commission, London. ref: V444/1783

A luxury Tour Operator that specialise in travel for the contemporary traveller are looking for a Travel Consultant who will be able to divulge the secrets of their destinational knowledge and unlock the doors to a unrivalled collection of hotels. You role will see you selling unabashed luxury from cutting-edge design properties to chic boutique hideaways, and exclusive enclaves to family-friendly resorts. You will be taking sales leads, both over the phone and by the internet, and converting into booking to try and maximise revenue, trying to provide your luxury clientele with a discerning tailor-made service of the up most professionalism. You will build relationships with you clientele so that they maintain confidence in yourself and the company throughout the booking process, and to ensure that all of their needs are met. This will lead to active upselling of products and add extra value to the booking, both materially and emotionally. Being a varied role you will also be involved in the operations department, as you lead your client through their entire holiday experience - from sending them their brochure from their initial enquiry to sending a welcome back card on their return to the UK. This will see you also issuing and sending all documentation, reporting bookings to the relevant supplier and liaising with the product department to get the most up to date information. The successful candidate will have experience of working with a luxury product and clientele, with good destinational and product knowledge, and have a persistent approach to sales with a commitment to providing first rate customer service and have a hawk’s eye for detail. If you have travelled to either the Middle East or the Indian Ocean this will make you a particularly suitable candidate for this role.

Sales Manager, Up to £25k, NW England. ref: V107/1544

A renowned travel company specialising in selling an upmarket holidays to exotic and beautiful locations are looking for a Sales Manager to represent the company in Manchester, Lancashire, Cheshire and Isle or Man.  The responsibilities of the sales manager will involve key account management, the building of relationships with an existing client base and contacting and generating new business in order to generate and exceed yearly sales targets. You will be expected to analyse and monitor sales figures and produce reports for management meetings. Other activities will include training of staff on new products, attending trade shows and organising familiarisation trips.  The successful candidate will be a confident person who is able to communicate easily with clients at all levels. You will be self motivated, pro-active and professional in your approach to work. This is an excellent opportunity to work for an excellent travel organisation who are offering a good salary and travel perks.

Weddings Co-ordinator, £17k plus commission, London. ref: V107/1253

An excellent reservations opportunity has arisen to work for a renowned and luxury reservations travel company to perform wedding reservations to some of the most beautiful and idyllic areas in the world. This excellent position requires an experienced travel / reservations consultant who has booked weddings overseas and knows what is involved in the weddings lifecycle including organising marriage certificates, residency permits, adding extras, liaising with ground handlers, photographers, florists etc. The ideal candidate will be enthusiastic, possess a good telephone manner, very organised and meticulous in their approach to work. Excellent knowledge of excel is also very important. This position offers an excellent commission structure, the chance to visit luxury holiday resorts and working Monday - Friday.

Travel Consultant, Up to £14K plus commission, Essex. ref: V392/1536

A full time Travel consultant is required by an established and expanding tour operator who specialize in luxury self catering holidays to destinations through out the Mediterranean. As a Travel Consultant it will be your duty to deal with the incoming enquires, and successfully sell the products in our client’s portfolio. It will be your responsibility to ensure that all aspects of the holiday are booked correctly, while also completing any necessary post sales administration. The ideal candidate will have an excellent telephone manner, with the ability to deal with a wide ranging clientele. You must be a team player, but possess the desire to succeed individually as well. This role would be ideal for those that wish to move from a retail travel background and continue their career with a respected tour operator.

Ticketing /Operations Executive, up to £21k, London. ref: V35/1506

A ticketing operations executive is required to join the scheduled flights department of leading travel company and be responsible for quality checking and the issuing of nett and published fare airline tickets. This position will involve issuing all nett and published airline tickets using Galileo (cross training might be offered) and quality checking flights booked to ensure that they are within rules of the contract. You will also be helping with the dispatch of tickets and ensuring airline queues are cleared within set deadlines, whilst checking, loading and managing of airlines contracts and handling refunds. Knowledge of BA group allocations would be a major advantage. Monday to Friday position with no weekends or shifts.

Operations Executive, £18.7k, Central London. ref: V34/1491

An opportunity has arisen at a market leading luxury Tour Operator in their Operations Department. As an Operations Executive you will be working alongside people from various areas of the company and be responsible for issuing fares for all tailor made itineraries, while also requesting and monitoring flight allocations for tours, ad hoc business and special groups. You will also liaise with the sales team, monitoring queues and ensuring tickets are issued within time limits, contract rules observed and informing of any changes. Other duties will include keeping up to date with fare sheets and revising if necessary, and occasionally training new staff. This role will suit someone who has good communication skills and is well organized from an airline reservation background who wishes to cross over to a top tour operator.

Reservations Far East Consultants, up to £21k plus comm., Surrey. ref: V150/1392

Reservations consultants with a passion for the Far East required to join highly reputable travel organisations reservations team focusing on bespoke reservations to the Far East. You will be handling in depth enquires to Thailand, Cambodia, Hong Kong, China, Singapore, Malaysia, and Bali. This outstanding company require enthusiastic team players who ideally have visited these destinations and have good geographical knowledge. If you have travelled to such wonderful places as the Golden Triangle, Krabi, Koh Phi Phi, the Great Wall of China, the Forbidden City, the Yangtze river, Langkawi, Penang, and Ubud in Bali and have some form of travel industry experience we would like to hear from you. This exciting opportunity involves liaison with our client's customers by phone, fax or email and requires someone who is very customer service focused with a good eye for detail. Great opportunity to step up and specialise in destinations that you are passionate about. Monday to Friday only with no weekends or shifts.

Luxury Indian Ocean Reservations Consultant, up to £24k plus commission, London. ref: V123/1393

A reservation operator specialising in reservations to the Indian Ocean is looking for a reservation consultant to sell tailor made holidays to the Seychelles, Mauritius and the Maldives. The tailor made consultant will need to have a good knowledge of a major CRS and sales/reservations experience and preferably worked within a tour-operating environment. Knowledge of 4 & 5 star hotels as well as 1st hand knowledge of the Seychelles is a distinct advantage. If you are a self-motivated person who likes achieving results, earn an excellent salary selling tropical holidays then this is your idyllic position.

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