Senior Customer Relations Executive, £Competitve, Surrey. ref: V446/2527

A leading tour operator are looking for a senior customer relations executive to handle to lead a small team to resolve customer complaints fairly, in line with agreed guidelines and minimum cost to the company, and deliver a high level of Customer Service, with the objective of long term customer retention. You will carefully monitor all areas on a weekly basis and plan workloads in advance, ensuring all areas are adequately covered, achieve set team targets, by actively monitoring and encouraging daily progress/call resolutions and ensure that the team carefully manage their own cases on the database and assume overall responsibility for holds being sent on time. You will handle and resolve escalated telephone referrals and resolve correspondence as necessary, in writing and by phone. You will conduct regular ad-hock checks and 1-1 training with staff, ensure complaints are assessed fairly and that recovery payments are made to clients and make sure that recoveries are made from suppliers when appropriate. You wil ensure satisfactory investigations are carried out and prompt replies are sent, to ensure files are replied to within ABTA guidelines and preferably within departmental guidelines, work closely with Senior Legal Co-ordinator and ensure that all monthly reports and daily/weekly figures are provided to Management on time, and keep up to date of all legal and industry matters. It will also be part of your role to support, coach and develop your team and provide general advice to your team members. The successful candidate will have experience of working in a customer relations environment, and whilst preferred people management skills aren't compulsory, and could prove an excellent opportunity for a customer relations executive to take there next step in there career.

Contract Loading Assistant, £Competitive, Surrey. ref: V446/2529

A luxury tour operator are looking for a Contract Loading Assistant to join there award winning team. You will be responsible for the accuracy and timeliness of the loading and maintenance of supplier contract information onto the company database. This will see you accurately load and amend supplier contracts into the company database in line with given deadlines including contracts for, packages, car hire & motor homes, hotels, transfers, excursions, transport, and special offers. You will need to check contracts loaded by other team members onto the database against original supplier contracts and correct any errors found, identify missing or incomplete contracts or information and request from the relevant Product Co-ordinator and notify Senior Co-ordinator where missing or incomplete information is likely to impact given deadlines. Other duties will see you investigate and resolve queries from Cost of Sales and Business Analysis, set up ex room types for outbookings and hotel closures when requested by Operations, action failed and missing messages/releases and file early-bird lists. The successful candidate will be able to work to a high level of accuracy and attention to detail, proven data entry skills, with the ability to interpret supplier contracts and have strong communication and numeracy skills. The successful candidate will have ideally worked in an administration or data entry environment and have a close attention to detail.

Group Operation Executive, Up to £20k , London. ref: V591/2526

An outstanding opportunity has arisen for a Group Operations Executive to join a winning and professional team Our Client is a market leader and they require a Group Operations Executive to join their busy group travel team specialising in handling both inbound and outbound groups worldwide. He/She will be managing group enquires, sending quotations and promoting group business from all overseas markets. You will have excellent planning and organisational skills and be booking FIT and group services in UK and Europe. You will have the ability to work under pressure and willingness to meet deadlines. You will need to work on your own initiative or as part of a team. Fluency in a European language (Spanish preferred but not essential).

Late Sales Executive, Up to £18k, Kent. ref: V391/2503

A late sales executive is required to join the sales team of an expanding tour operator. He/She will maintain sales rates to achieve targeted load factors for specified destinations and achieve financial and targeted load factors of guaranteed bed stock. He/she identify excess/shortfall of guaranteed bed stock and implement a strategy for an alternative distribution of sales and manage the beds to seats ratio ensuring the correct mix of beds for relevant market conditions. You will provide accurate management information and provide a weekly report of 'dead' seats to be promoted through Seat Sales. He/she will maintain the flow of communication between key personnel and departments in order to achieve company and departmental objectives and provide competitive prices for various advertising mediums. The successful person will be motivated, numerate and results focused with a high standard of communication skills and ability to communicate at all levels. You must have excellent attention to detail.

Air Inventory Assistant, £competitive + benefits, Surrey. ref: V446/2194

One of the UK's Leading Travel Industry Companies have an excellent opportunity to work within their Air Product team as an Air Inventory Assistant. You will work alongside the Co-ordinator for Air Inventory, and your main priority will be to ensure that there is sufficient air space at all times. You will set up flights in the in-house system, confirm allocations from airlines, produce statistics and help deal with general queries both internally and from our airline partners. You will work from the queues and book extra flights as required, answering day to day queries from the sales teams. Your key responsibilities will be to maintain good working relationships with our clients suppliers, customers and distributors, to our clients best commercial advantage. You will notify the Co-ordinator of any issue that threatens or undermines the legal, commercial, service or quality integrity of the company, and ensure that all responsibilities and deadlines are met with total accuracy - this relates to flight set up, brochure production, and space issues and to make sure that their is sufficient air space at all times to both maximise sales but at the same time ensure good materialization of the allocations, whilst helping with the general day to day running of a busy department. The successful candidate will need to be energetic and organised to deal with this fast-paced role. Knowledge of Galileo would be useful but not essential.

Operations Executive, £25K, Southport. ref: V446/2495

Luxury tour operators who specialise in escorted tours are looking for an Operations Executive to join there small but experienced and efficient team. You be taking responsibility for all aspects of our operations including dealing with overseas suppliers, finding workable solutions to operational issues that arise and dealing with clients both in the UK and whilst overseas on tour. You will also be responsible for managing the freelance tour managers, including scheduling/booking them for planned tours and being their first point of contact when they are on tour, providing an exceptional level of customer service and managing any operational or client issues, pre, post and during tours, including liaising with reservations and admin on operational changes to our itineraries. Post departure you will be required to respond to all client correspondence in a timely manner whilst adhering to company guidelines and ABTA regulations and keep statistical reports up to date including reviewing and reporting all client questionnaires and feedback and highlighting potential issues. The successful candidate will be working in a friendly team who all support each other, but you’ll need to be super-organised, very confident and highly self-motivated. Working on your own initiative and identifying action that needs to be taken, as opposed to expecting to be briefed, is essential to the role. If you're a strong people person with excellent verbal and written communication skills, this is a very rewarding role. This job is for you if you have solid experience working in an operations or product environment.

Product Executive, up to £23K, Hampshire. ref: V575/2468

A sector leading travel provider are currently looking for a Product Executive to join there highly acclaimed team. It will be your overall responsibility to manage the commercial performance and quality of the product for specific geographic areas, delivering on key performance indicators and driving high commercial performance to meet financial objectives and implement the strategic planning for future seasons. This will see you propose new product development initiatives offering commercially viable trips, which enhance the current product offering, adding value to the customer and business, creating competitive advantage through sustainable product differentiation and innovation and maintain a network of local agents who are financially robust, customer focused and take an innovative approach to trip development. You will manage the day-to-day commercial performance your regions to maximise sales and margin against trading and market performance; monitor performance against competitors and the market making appropriate changes and carry out in depth commercial analysis of the product creating action plans for improvement in performance. You will be measured against passenger, revenue and margins by trip driven by programme efficiency and Trip fill levels, quality thresholds for accommodation, itinerary and published content via CSQ's and other customer feedback and competitiveness of the product range in terms of price and offering whilst achieving against launch deadlines. The successful candidate will have strong commercial acumen, target driven with focus on financial performance, proven negotiation skills, the ability to build relationships with other key departmental managers and be able and willing to drive change with "a can" do attitude. This is an excellent position with a leading company.

Reservations Manager, £25K, London. ref: V544/2480

A leading luxury Tour operator are looking for a reservations manager to help lead there sales team to even greater success. Your main responsibility will be to effectively manage the reservations department, ensuring that the reservations staff carry out their duties, deliver team sales targets and that a first class customer service is provided at all times. You will be required to set weekly passenger targets for the team, and that this is evenly distributed. You will need to constantly monitor call stats /abandoned calls, providing inspiration, motivation and constructive criticism, training and coaching to help the team develop further, achieve results and improve sales figures. It will be necessary for you to assess monthly sales targets, calculate commission earned by agents and provide daily booking sheets/cancelled bookings for call conversion statistics. You will manage all staffing issues, including staffing rostas, sickness, annual leave, discipline and providing one-to-ones on a regular basis. This will lead you to further develop the team through coaching, counsel and training (both one-to-one, team building, and product/sales training), whilst also assisting the team with difficult tasks and overflow work. You will be a key member of the management team and be required to attend internal management meetings, liaising with departments across the company's network, both in the UK and US. The successful candidate will have excellent people skills, with the ability to manage a team of people with a proven track record in a travel sales environment. You will be positive and out going with a can do attitude.

Air Operations Executive, £competitive, Surrey. ref: V446/1872

A highly regarded and worldwide Tour Operator are looking for an Air Operations Executive to join their busy team. Working in the Operations team you will be delivering the highest levels of customer service, handling all situations in a professional and efficient manner. Your role will see you working as part of a team to action flight queues, ABC tape and long / misconnection report and name change queue, ensuring set targets are met. You will notify clients of airline schedule changes when necessary, ensuring the holiday is amended with minimum inconvenience and cost to clients, whilst maintaining commercial awareness. You will provide assistance to our overseas agents with solving any airline operational issues which arise with clients in resort and also provide back up and support to our U.K. Airport representatives, giving assistance as required. You will be active in assisting with the handling of flight delays, liaising with the airline to minimise inconvenience to clients and ensuring necessary arrangements/alterations are made. Other duties will see you assisting the Customer Services Division by providing back up in other areas of Operations and Customer Services during peak times and other periods dependent on business demands. The successful candidate will have a travel background and have excellent customer service skills with a good eye for detail, and be organised. Having knowledge of a Computer Reservations System would be advantageous.

Marketing Executive, £22-25K plus incentives based on Campaign Success (OTE £40K),  Essex. ref: V478/2472

One of the regions fastest growing travel companies are looking for a Marketing Executive to produce creative marketing material & advertisements promoting our clients products in order to attract profitable sales through matching them to demographic of customer and appropriate marketing channel/ press. This will see you liaising with suppliers to identify product for promotion, negotiating rates and or packages with added value where appropriate and then produce copy before forwarding to designers. You will need to meet deadlines, along with efficiently prioritising own workload to meet internal deadlines, whilst preparing and producing promotional briefs for the Sales team, and effectively identifying and communicating booking instructions & codes, highlighting USP's to increase sales. You will keep an up to date product knowledge, gained through research and liaison with line, escorts, visits and events where required, and effectively matching product promotion specifically to media with pre-allocated space. You will maintain professional relationships with lines, designers and suppliers, be aware of competitor advertising, activity and promotions, analysing against ROL activity in order to remain attractive and competitive. You will be responsible for continual self-development by being aware of products, clients, marketing and industry, and assess yourself through regular analysis of sales, figures and targets resulting from marketing material; generating increased sales, profit & customer base year on year. The successful candidate will have experience of working in a marketing department, and be driven by achieving results.

Customer Services Advisor, £16-17K, Surrey. ref: V575/2473

A sector leading travel company are looking for a Customer Services Advisor to deal with all of there post sale enquires from customers. The role will see you covering several key areas including, Pre-Trip Advice, Credit Control, Ancillary Revenue Sales, Customer Questionnaire Feedback, and Post-Travel enquires. This will see you receiving enquiries from customers relating to trip content, travel and visa advice, and also taking extra bookings for car hire, insurance and airport parking. You will be required to take payment for these, and process them correctly, whilst also contacting clients for any payments relating to outstanding bookings. When a customer has returned from there trip you will also be responsible for any customer questionnaire feedback and providing feedback to any requested information; you will also record and acknowledge customer complaints, and ensure that it is passed on to the right department, that it is dealt with in the required timescale and also assist with the response. Other duties that you will be expected to undertake will include helping with overflow sales calls, generating new ideas and initiatives, and participating in ad-hoc projects. This is an excellent position with an exciting product, and would be excellent for someone with strong customer service skills and previous experience of working in the travel industry.

Consumer Marketing Executive, £23k, SE England / Kent. ref: V391/2465

Established company are looking for a consumer marketing executive to maximise customer acquisition and retention through the planning, execution and evaluating of direct marketing campaigns.The responsibilities of the marketing executive will be maximising campaigns through customer segment and strategy to target a captive audience. You will review surveys, manage data capture and the customer database. You will create mailing campaigns, and use tracking to monitor success. You will liaise with copy writers and DM agencies for print and production. You will be compiling and monitoring schedules for each campaign, distributing schedules and ensuring deadlines are met. You will brief internal and external parties on realistic timeframes. You will develop e-contact strategy for consumer campaigns, ensuring website is up to date and tracking is performed correctly. Similarly you will develop branded e-mail campaigns and track their success. In addition you will liaise with PR agencies on new product launches. The successful applicant will have previous experience working in consumer marketing. You will possess strong interpersonal skills relating to individuals at all levels both internally and externally. He/she will possess excellent presentation skills both verbal and written. You will be able to work under pressure, use initiative, prioritise and work to tight deadlines. You will be highly numerate and pragmatic with the ability to evaluate complex results sheets as well as the creative capacity to input into the design of new communications.

Product Executive, circa £25K, London. ref: V300/2449

An exciting opportunity has arisen at a niche tour operator as a product executive. This is a highly varied and interesting role whereby you will continuously source, contract and deliver product, as well as maintaining the presentation and keeping information up to date of our clients current portfolios. You will have responsibility for the contracting all products and other ancillary products for our client. This will see you liaise and develop a good business rapport with suppliers to help with the negotiating of prices so that they meet the company's margin targets whilst remaining competitive on the open market. Assist the reservations department with day to day contract and product queries as well as product training, ensure accurate and timely administration of product changes. You will prepare products for uploading onto the website - including preparing written descriptions/details and sourcing photos, checking thoroughly for accuracy. Produce monthly statistics detailing company sales performance, monitoring the filling up of guaranteed properties so that guarantee objectives are achieved. You will be actively sourcing new products in the existing range, as well as helping to facilitate product expansion and development and assist in looking at future commercial opportunities. You will be the main point of contact for new suppliers/products, and will also continuously analyse market and competitor activity including regular price and rate comparisons with competitors. You must be completely aware of competitors' position in the market place. The successful candidate will have previous product experience, and be in possession of excellent organisational and communication skills as well as have the ability to maximise potential opportunities and be able to work under pressure. You will be self-motivated, methodical, pro-active and be able to communicate effectively at all levels.

Contracting- Co – Ordinator, £aae, Surrey. ref: V446/2427

A contracting co - ordinator is required to establish and maintain excellent working relationships with key volume suppliers and build relationships with regular telephone and email contact. He/She will monitor the stats on a weekly basis identifying which destinations, meal plans; durations are selling well or badly. You will monitor the performance of Volume Incentive Overrides to drive achievement of targets. He/She will ensure (in partnership with the Contracting Manager) that there are a range of excellent special offers above brochured or originally contracted offers in a variety of our good selling hotels across a range of hotel grades and resorts within our client’s top 15 destinations. The successful person will meet with suppliers to obtain offers, reduce releases, obtain marketing contributions and feedback on performance. You will provide support to the team by obtaining prices from the online calendar when prices need to be supplied to Marketing or PR .He /she will assist the Contracting Manager/ Head of Late Trading with the collation of statistics required for contracting. and collate data required for feeding back to Directors or to top level hotel chains. You will also attend weekly Trading Review meetings and document the highlights of the meeting as well as all action points discussed, and to circulate a typed copy of the very key highlights. The minutes should be concise, and focused on actions for all relevant departments in order to drive improved business performance.

New Zealand Reservation Executive, Up to 18K, Surrey. ref: V387/1503

A Specialist Tour Operator who offer a wide range of 'once in a lifetime experiences' are looking for a Sales Executive to join their team as their business continues to grow and develop. As a Sales Executive you will be handling reservations through a variety of mediums while maintaining extremely high standards of customer service towards your clients. You will be working within a team of Sales Executives, booking dream holidays and achieve the maximum revenue possible for each booking by pro-actively up selling; this will be accomplished by you having a thorough knowledge of the regions and the products you are offering. You will need to be aware of your own personal targets as well as the overall sales and marketing strategies, and will be invited to contribute regularly to the development of the business. The candidate will have an eye for detail combined with a get up and go attitude, with capability to easily persuade and influence to help up-sell, switch sell and close their sales. This role will suit someone who has a real passion for New Zealand and wishes to work with an amazing product at a luxury company.

Campaign Analyst, £19k, Leicestershire. ref: V571/2426

Excellent opportunity to join a renowned and established company within their marketing department and be involved in analysing marketing campaigns and previous database campaigns to make future recommendations. Reporting to the Senior Marketing Analyst the Marketing Campaign Analyst will be responsible for assisting in analysing and interpreting results from data held on databses and other sources. You will also identify clients to target for direct marketing campaigns and reviewing previous campaigns to make recommendations for further database marketing activity. He/she will provide decision support and recognise trends. The successful applicant will possess previous experience in working in an analytical role preferably within a marketing team. You will be able to manage multiple projects and meet tight deadlines. You will be able to manipulate and interpret data and statistics. You will possess in depth knowledge of excel and have a good understanding of SAS.

Account Executive , £18k, London. ref: V505/2422

A Sales Account Executive is required to develop the sales and to source and create tailor made group tour packages. He/She will be identifying target customers for sales development and quantifying client sales potential and prioritising clients for scheduled sales calls and making these calls to develop new business. He /she will be taking client sales enquiries and sourcing the right suppliers to create tour packages tailored to client enquiries, sourcing the costs and creating a tour costing He/she will be issuing brochures and requested tour information to clients and confirming bookings with suppliers and updating booking information on our operations system. He/ she will do day to day liaison with group organisers regarding existing tour bookings and process reservations for individuals and administrate these bookings up to the time of travel. The ideal person would have experience in the operator or travel agency market putting together tailor made tour packages. The person must have excellent communication skills with a natural ability to talk and liaise with customers. Airline booking experience would also be an advantage. Candidates will also need to have strong office administration and IT skills with proficiency in Excel and PowerPoint.

Reservations Administration Assistant, £18K, London. ref: V498/2386

A leading luxury tour operator are looking for a reservations administration assistant to provide support throughout the reservations and operations teams of their busy office. The overall purpose of this role is to make sure that all bookings are completed correctly and passed onto the Accounts Department within 48 hours. This will be achieved by accurately calculating and quoting the price of the booking, loading the booking, and ensuring that all services are booked with the relevant suppliers; managing this in a well organized booking routine, accounting for value and keep documentation updated in a timely and accurate manner and in line with Company standards. In busy periods you will also assist with the reservations and customer service teams and help to promote the range of products and offers on and maximise the revenue for each transaction, whilst providing excellent customer service. You will be working closely with a full range of departments, providing an interesting and varied workload, and proving to be instrumental in the smooth running of the office. You will require a high level of attention to detail, and be able to make descions independently within the company guidelines. This is an excellent opportunity for someone who has administration or operational experience looking for a new challenge, or someone from a reservations or customer service background wishing to work in a more operational capacity.

Senior Travel Consultant, £AAE, Kent. ref: V561/2381

An established, leading niche tour operator are looking for the recruitment of senior travel consultants, who have the ability to organise a full range of travel products and a real desire to provide a first class customer journey. Catering to a niche community and large proportion of regular, discerning customers, you must deliver a professional service that is not only knowledgeable but also truly warm and friendly. Our Client requires outstanding team players with a positive 'can-do' attitude and strong organisational skills who are willing to go the extra mile. Holidays are tailor-made and each member of our team takes full responsibility for the holidays they organise, from sale through to administration, operations and after sales. For the right person, there will also be the opportunity to become involved with brochure production, costing, marketing, and contracting. The successful candidate will need to be articulate with an excellent telephone manner, numerate and an advanced user of Excel. Business writing ability is necessary as are good IT skills. French or Spanish speakers will be able to use their languages and enrich their role. In return for the outstanding qualities our client requires, those who are successful in joining our clients team will be rewarded with an attractive remuneration and benefits package which reflects the skills and standards.

Travel Sales Consultant, 16.5K plus commission, London. ref: V464/1906

A leading Mediterranean Specialist is looking for experienced Travel Consultants to joining their expanding team due to growth within the company. As a Travel specialist it will be your responsibility to promote all company products and services by maximising sales opportunities, sell key priority destinations and worldwide holidays to your clients. You will achieve this by delivering high levels of customer service to both increase sales and retain customer loyalty. You will be responsible for providing a quality service to all clients and potential clients. You will ensure a smooth and efficient operation of all sales procedures. You will liaise with all managers and staff on a regular basis, to ensure internal communications remain harmonious. You will do this by supporting the aims & objectives of the business organisation and your department specifically, by achieving and exceeding weekly/monthly departmental targets, responding promptly to all enquiries and actively sell products (holidays, insurance, car hire, holiday extras) to enquirers. You will design, plan and prepare quotes for tailor made itineraries adhering to deadlines and conducting follow up calls/emails after quotes have been sent, which will also see you conducting periodic call backs to existing customers to encourage re-book. Closer to departure you will ensure customers receive the correct documentation regarding there booking, and process all sales bookings and reservations on a day-to day basis, and send to the relevant suppliers, and act as first point of call for any problems that may arise with clients or hotels and liaise with the relevant staff in order to resolve the matter satisfactorily. You will have an excellent telephone manner, and excellent communication skills with the ability to cope well under pressure, and at the same time maintain high levels of customer service and attention to detail. CRS knowledge is beneficial.

Travel Administration Assistant, £18k, London. ref: V139/2246

High Quality travel Company are looking for an administration assistant whose key tasks would be to research information for joining instructions and the typing up of individual itineraries to send to clients regarding their luxury holiday. Ideally you will have experience within a travel company's admin department and experience in producing itineraries. You will also be producing letters/documents/compliments slips as required and handing stock control of 'extras' - carnets, RER, trampasses and organizing the dispatch of documentation with couriers, ATD and postal service and ensuring that the contents of the ticket wallets are produced and compiled in an accurate and timely manner. You will also be producing invoices, vouchers and issuing air and rail tickets and ad hoc administration tasks as required. The successful person will be flexible and reliable with excellent organisation skills. You will need to have accuracy, precision and attention to detail with good systems knowledge and excellent word skills. A good geographical knowledge of the uk and excellent written English essential.

Tailormade Travel Consultant, £22K, London. ref: V353/2249

A highly regarded specialist travel company are looking for Tailor-made Travel consultants to join their friendly team to help provide a superior service to their clients. You will be working in a specialist department providing the highest level of customer service and tailor-making trips to your clients needs. You will be required to take enquiries over the telephone, fully understand their needs and then ensure that there is availability on the options as requested. You will ensure that clients are fully advised on the options that are open to them and on the different destinations and tours that are in the brochure, ensuring all information is given to the client promptly and accurately. You will look after all aspects of the sales process and confirm bookings, including invoicing, taking payment within set times, and ensuring any deviant requests from clients are confirmed, e.g. hotels, excursion tickets, and flights. At the appropriate time it will also be your responsibility to reserve, issue and invoice any publish fare tickets, and advise clients of any schedule or itinerary changes to booking. The successful candidate will have clear and concise communication skills and be able to communicate to clients at the most discerning of levels. You will have the ability to deliver a customer focused sale, and ensure that all sales opportunities are maximised through the offering of a complete service. Experience of working in a Travel Reservations/Sales environment is preferred, as is experience of a CRS but is by no means essential. An interest in the Arts would also be of benefit.

Villas Consultant, £16k basic plus commission, North London. ref: V300/2250

A Villa's Consultant is required by a well established holiday specialist to make reservations selling Luxury Villas and Apartments. You will be involved all aspects of selling villas and apartments. As a result you will be answering the telephone and dealing with customer enquiries by phone, whilst responding to e-mail enquiries from customers. You will be taking reservations from customers by e-mail or phone with an emphasis on recommending, as closely as possible, a suitable villa or apartment appropriate to the customer’s requirements and that of his / her party. Once a sale has closed you will be required to follow through the booking procedure by advising the supplier of the booking, and ensure that the correct documentation e.g. an invoice is sent to the customer and payment is collected. You will be given full product training to ensure that you familiarise yourself with the product in order to effectively sell the properties to customers. You will become involved with suppliers and may from time to time have to deal with any questions/queries from them as well. You will also be required to update databases during quiet periods and help prepare properties to sell for the following season, and deal with special requests. The successful candidate will have a pleasant telephone manner, with good sales skills, experience in working with computer reservations systems or be computer literate with Microsoft Windows applications. You will need to have excellent communication and organisational skills, with good administrative skills.

Travel Sales Consultant, £17K plus Commission (OTE £27K+), London. ref: V514/2199

A leading travel specialist who are independently run, but have the support of being with in an umbrella group of companies, are looking for a specialist travel consultant to join their close knit and friendly team. It will be your responsibility to respond to client enquiries in a professional, knowledgeable and timely manner, and tailor make itineraries for clients in order to meet their requirements. You will ensure that all necessary arrangements (flights, hotels, guides, activities, transfers, car hire, etc) are fulfilled through gaining an understanding of the clients needs through probing questions. You will ensure that all arrangements are checked, requested and confirmed in a timely manner and that client payments, invoices, and other administration are processed correctly. You will follow up previous enquiries in order to serve clients professionally and ensure sales opportunities are not lost, and close sales opportunities to maintain high conversion rates. This is an excellent opportunity for someone to become a true specialist in an area of the world that is gaining in popularity for a highly recognised tour operator. Full product and CRS training will be given for the right person. The successful candidate with have experience of working in a travel sales environment, enjoy working to targets and earning commission, yet still providing an excellent customer service. You will be goal-oriented with self direction and drive, have an excellent attention to detail and of course a passion for travel. You will enjoy being part of a team, and have the ability to persuade other and have an enthusiastic and positive attitude which rubs off easily on others giving you the ability to deliver results.

Reservations Consultants, £18k, London. ref: V499/2137

One of the most prestigious and romantic names in the travel industry are looking for Reservations Consultants to join the award winning reservations team to deal with enquiries regarding the upmost in luxury travel. You will be receiving incoming enquiries from the most discerning clientele, who may be booking a once in a life time journey, and through First Class Customer service you will discuss requirements with customer and advise on brochured products, adjusting the itineraries of the tours when practical and to the customers needs. You will identify and solve problems, and cross-sell other products when appropriate, and ensure that the reservation is completed correctly on the company's inhouse system, making note of any special request and ensuring the are carried out. Once the booking is complete it will be you responsible to liaise with the ticket department for ticketing requirements, process booking forms, book hotels and ground arrangements, and requesting air tickets. You will also process payment/credit cards, produce and send out invoices, handle post/correspondence and manage reservation files. The successful candidate will have excellent time management and organisational skills, be extremely customer focused, with good communication skills. This is an excellent opportunity for someone with experience in travel consultancy to take the next step in their career by working for the most glamorous name in travel.

Reservation Consultant, Up to £17.5k, West Sussex. ref: V449/2067

Reservation Consultants are required by an award winning online travel company to provide ultimate levels of efficient, cost effective services to specified top agents, new business, corporate and domestic clients. You will also be responsible for providing an accurate, efficient response to all enquiries and quotation requests. You will be required to maximise sales and achieve high conversion on all quotes, build and maintain close working relationships with specified agents, customers and overseas suppliers. The ideal candidate will have a proven sales record, coupled with outstanding customer service skills. For this role previous experience within the travel industry will be an advantage. You will be self motivated, excellent team worker and have a positive approach to work. Working hours are a 5 day week, working around a 7 day roster. The shift pattern is open from 8am - 9pm.

Luxury Travel Consultant, £14K plus Commission – OTE £19K, West Sussex. ref: V105/2021

An established leading independent specialist tour operator are looking for Luxury Travel Consultants to join their successful travel sales team. Your main responsibility will be to ensure all incoming enquiries are handled in an efficient and timely manner whilst meeting or exceeding all agreed departmental targets for customer service and sales. You will be selling up market/luxury holidays to some exotic locations, and putting together bespoke/tailor-made packages using a state of the art packaging system, helping to achieve and exceed both company and individual objectives relating to sales targets, productivity, and product knowledge. You will be liaising with travel agents, direct customers and industry partners, whilst maintaining accurate information on the company's products, commercial campaigns and ancillary services. You will effectively and efficiently deal with any administrational queries, and exceed the customers’ expectations wherever possible. The will be the opportunity to attend educational trips when required. The successful candidate will ideally have worked in travel, and be educated to a good GCSE standard, with a dynamic and vibrant personality who can communicate with people at all levels. You must be self-driven and results oriented with a positive outlook and the have the ability to work on your own initiative and as part of a team. This is an excellent opportunity to work for a company that has excellent reputation and take your first steps in specialising within Luxury Travel.

Senior Ski Sales Consultant , £16k + bonuses, London. ref: V479/1978

My client is a niche tour operator specialising in ski breaks to some of the most desirable locations on the planet and they are looking for a Senior Sales Consultant to join their team and drive the company forward. The purpose of the role will be to seize every opportunity for new business, as well as covering day to day sales. This will be in providing an open and efficient communication link between the UK sales staff and all resort-based staff, as well as with all internal and external suppliers. You will have a good knowledge of ski destinations, an excellent working knowledge of Amadeus, have the ability to work under pressure and have excellent communication skills. Occasionally this role will involve overseas travel in order to develop the potential growth for the corporate market.

Tailor-Made Travel Consultant, Up to £20k plus bonus , Surrey. ref: V446/1995

One of the world's most renowned Travel Providers are looking for Travel Consultants to join their respected and prestigious brand. Your key objectives will be to achieve agreed sales targets, convert enquiries and leads into firm sales, demonstrating the best product knowledge and deliver exceptional service to travel agents and direct customers. You will be dealing with enquires through various formats, and be handling a varied range of enquiries including airline upgrades calls, and sell additional product. You will take responsibility for the clients` complete satisfaction, ensuring our clients expectations are exceeded, whilst retaining profit margins, assist with each others clients on behalf of your team members and wth overflow calls when necessary from other sales teams. You will reserve airline seats and arrange private car transfers for the clients when required. Occasional Travel overseas will be required to represent the brand, as well as attending consumer and trade functions in the UK. You will provide constructive feedback about the product range to Team leaders and the Product Department, and ensure key colleagues are kept informed of any problems or opportunities relating to our products, competitors and customers, as well as urgent issues inhibiting our ability to sell. To be successful in this position you will have knowledge of the long haul travel market place, a commercial understanding with a developed sales skills and proven track record of achieving personal sales targets. You will have a positive 'can do' attitude, be flexible and adaptable to changing priorities and adept at planning and organising own time and able to meet targets and deadlines. You will have excellent written and verbal communication skills, and the desire and initiative to achieve and surpass targets with an approachable manner with both colleague and clients and be resourceful and practical.

Travel Sales Consultant, Up to 19.5K, Surrey. ref: V464/1906

A leading Mediterranean Specialist is looking for experienced Travel Consultants to joining their expanding team due to growth within the company. As a Travel specialist it will be your responsibility to promote all company products and services by maximising sales opportunities, sell key priority destinations and worldwide holidays to your clients. You will achieve this by delivering high levels of customer service to both increase sales and retain customer loyalty. You will be responsible for providing a quality service to all clients and potential clients. You will ensure a smooth and efficient operation of all sales procedures. You will liaise with all managers and staff on a regular basis, to ensure internal communications remain harmonious. You will do this by supporting the aims & objectives of the business organisation and your department specifically, by achieving and exceeding weekly/monthly departmental targets, responding promptly to all enquiries and actively sell products (holidays, insurance, car hire, holiday extras) to enquirers. You will design, plan and prepare quotes for tailor made itineraries adhering to deadlines and conducting follow up calls/emails after quotes have been sent, which will also see you conducting periodic call backs to existing customers to encourage re-book. Closer to departure you will ensure customers receive the correct documentation regarding there booking, and process all sales bookings and reservations on a day-to day basis, and send to the relevant suppliers, and act as first point of call for any problems that may arise with clients or hotels and liaise with the relevant staff in order to resolve the matter satisfactorily. You will have an excellent telephone manner, and excellent communication skills with the ability to cope well under pressure, and at the same time maintain high levels of customer service and attention to detail. CRS knowledge is beneficial.

Reservations Team Member, £21K plus bonus, London. ref: V430/1698

An exclusive members only club, who have an excellent reputation for their collection of luxury hotels are looking for a Reservations team member to join their lifestyle concierge team; helping to find the best quality hotels from around the world. As an expert, in this customer focused reservations role, you will be fielding inquiries from both discerning members and non-members to help them decide on what hotel best suits their needs. You will be fully conversant with the wide range of products and services that the club offer, to maximise the income opportunities available, and using all appropriate techniques in your extensive sales repertoire to convert the maximum amount of enquires into confirmed bookings whilst never faltering in the highest level of customer service that your clients will expect. You will need to build a strong working relationship with our client’s partner hotels, trying to fully understand their business, which will lead you to actively supporting the promotion of their residences. When dealing with all enquires you will also be promoting the more premium levels of memberships. As a result you will have to be a hardworking and customer service orientated sales individual who has initiative, drive, a commitment to achieve with an attention to detail and good interpersonal skills. A good all round knowledge of the travel industry dealing with the upper end of the market place will be advantageous.

Travel Consultant, Up to £19K, West Sussex . ref: V475/1971

A small and friendly Tour Operator, with an excellent support network are looking for a Travel Consultant to join their excellent team due to their expanding business to help promote their wide portfolio of holidays. Your responsibilities will see you offering advice to clients in a professional and polite manner, which will aid you in maximise sales on every possible call in line with monthly targets and conversions and booking all aspects of the clients holiday in FSS booking system. You will also be required to create tailor-made itineraries and quotations. As it is a relatively small team you will also be getting involved in other aspects of Tour Operating, so you will also be Proof reading brochures and advertisements, and meeting clients and suppliers at Trade Shows and other industry events. You will be also expected to contact suppliers via fax, e-mail, internet and Amadeus to secure all aspects of the booking, and ensure that the trip runs operationally smoothly by liaising with Product and Operations to ensure clients needs are met. The successful candidate will have a proven track record in a similar role, being motivated and ambitious, with the ability to meet targets and deadlines and organisational skills. This is an excellent opportunity for someone with experience in travel who is looking to take the next step in their career and diversify their skill set with this exciting company.

Groups Flight Co-ordinator, Up to 20K, London. ref: V265/1930

A leading independent tour operator who specialise in a very niche product are searching for Reservations Consultants join the reservations and support team of this highly thought of travel operator. This position will involve taking enquires from customers mainly by phone and email and making them into confirmed bookings whilst also being in charge of the administration side. This is a great opportunity for a multi talented team player to further develop his/her skills within a varied position where their clients come back year after year. The company are ideally looking for someone who has previous travel industry experience, but if you have a good sales background then you may also be considered. This company offer CRS training and are happy to include two overseas educationals a year. This company believe in offering their customers in-depth and thorough information/knowledge about the destinations that they are travelling to.

Travel Sales Consultant, Up to £19.5K, Surrey. ref: V464/1906

A leading Mediterranean Specialist is looking for experienced Travel Consultants to joining their expanding team due to growth within the company. As a Travel Specialist it will be your responsibility to promote all company products and services by maximising sales opportunities, sell key priority destinations and worldwide holidays to your clients. You will achieve this by delivering high levels of customer service to both increase sales and retain customer loyalty. You will be responsible for providing a quality service to all clients and potential clients. You will ensure a smooth and efficient operation of all sales procedures. You will liaise with all managers and staff on a regular basis, to ensure internal communications remain harmonious. You will do this by supporting the aims & objectives of the business organisation and your department specifically, by achieving and exceeding weekly/monthly departmental targets, responding promptly to all enquiries and actively sell products (holidays, insurance, car hire, holiday extras) to enquirers. You will design, plan and prepare quotes for tailor made itineraries adhering to deadlines and conducting follow up calls/emails after quotes have been sent, which will also see you conducting periodic call backs to existing customers to encourage re-book. Closer to departure you will ensure customers receive the correct documentation regarding there booking, and process all sales bookings and reservations on a day-to day basis, and send to the relevant suppliers, and act as first point of call for any problems that may arise with clients or hotels and liaise with the relevant staff in order to resolve the matter satisfactorily. You will have an excellent telephone manner, and excellent communication skills with the ability to cope well under pressure, and at the same time maintain high levels of customer service and attention to detail. CRS knowledge is beneficial.

Flights Co-ordinator, Up to £20k, London. ref: V34/1912

An opportunity has arisen in one of the most well respected tour operators in the UK; they require a Flights Co-ordinator. Within this role you will be responsible for ticketing IT nett fares as well as published tickets, thus ensuring all contract rules and airline deadlines are met. You will also liaise with airlines and overseas suppliers, obtaining and managing tour allocations. The ideal candidate will have to work on their own initiative and meet tight deadlines while maintaining a focus on excellent customer service. You must be computer literate and have excellent communication and letter writing skills, CRS experience is essential (preferable Worldspan) and excellent experience in fares and ticketing within the travel industry.

UK Product / Contracting Manager , £AAE, London. ref: V26/1893

A Product /Contracting Manager is required to negotiation and contract accommodation for both the summer and winter seasons and develop existing and new products whilst organising contracting trips including making all appointments with owners. This will involve analysis, checking of contracts and average price against previous years and you will be responsible for checking the correct input of contracts which includes checking all accommodation information, prices, release dates, room types and what's included. He/she will be responsible for all UK accommodation quality including Health & Safety standards and the monitoring and analysing of weekly sales figures and arranging special offers He /she will be checking and updating brochure text for web and paper brochures and updating all accommodation descriptions and area information and formatting of layouts and amending all picture material. To be considered for this position you will ideally need experience of contracting accommodation in the UK and have proven contract negotiation skills particularly within the self catering or villas market. Experience of brochure production would be an advantage. Great role for the right person .

Australia and New Zealand Consultant, £24k OTE, Hertfordshire. ref: V279/1007

An award winning travel reservations company are looking for Travel Consultants to join their prestigious company to sell once in a life time journey's to Australia and New Zealand. The successful candidate will be tailor making holidays for their clients with a wide range of products both over the phone and by email, where you will be using your experience, knowledge and passion for Australasia to help create itineraries that won't be forgotten. You will be working in a friendly team environment, and possess a high level of customer service with a pro-active and enthusiastic manner and a professionalism to which this travel company has been renowned for. This is an excellent opportunity for someone that has a genuine passion for Australia, and would suit someone who is looking to enter an exciting and growing industry for a leading specialist company as no previous travel industry experience is required.

Senior Travel Consultant, Circa £21K plus excellent commission, London. ref: V444/1783

A luxury Tour Operator that specialise in travel for the contemporary traveller are looking for a Travel Consultant who will be able to divulge the secrets of their destinational knowledge and unlock the doors to a unrivalled collection of hotels. You role will see you selling unabashed luxury from cutting-edge design properties to chic boutique hideaways, and exclusive enclaves to family-friendly resorts. You will be taking sales leads, both over the phone and by the internet, and converting into booking to try and maximise revenue, trying to provide your luxury clientele with a discerning tailor-made service of the up most professionalism. You will build relationships with you clientele so that they maintain confidence in yourself and the company throughout the booking process, and to ensure that all of their needs are met. This will lead to active upselling of products and add extra value to the booking, both materially and emotionally. Being a varied role you will also be involved in the operations department, as you lead your client through their entire holiday experience - from sending them their brochure from their initial enquiry to sending a welcome back card on their return to the UK. This will see you also issuing and sending all documentation, reporting bookings to the relevant supplier and liaising with the product department to get the most up to date information. The successful candidate will have experience of working with a luxury product and clientele, with good destinational and product knowledge, and have a persistent approach to sales with a commitment to providing first rate customer service and have a hawk’s eye for detail. If you have travelled to either the Middle East or the Indian Ocean this will make you a particularly suitable candidate for this role.

Sales Manager, Up to £25k, NW England. ref: V107/1544

A renowned travel company specialising in selling an upmarket holidays to exotic and beautiful locations are looking for a Sales Manager to represent the company in Manchester, Lancashire, Cheshire and Isle or Man.  The responsibilities of the sales manager will involve key account management, the building of relationships with an existing client base and contacting and generating new business in order to generate and exceed yearly sales targets. You will be expected to analyse and monitor sales figures and produce reports for management meetings. Other activities will include training of staff on new products, attending trade shows and organising familiarisation trips.  The successful candidate will be a confident person who is able to communicate easily with clients at all levels. You will be self motivated, pro-active and professional in your approach to work. This is an excellent opportunity to work for an excellent travel organisation who are offering a good salary and travel perks.

Weddings Co-ordinator, £17k plus commission, London. ref: V107/1253

An excellent reservations opportunity has arisen to work for a renowned and luxury reservations travel company to perform wedding reservations to some of the most beautiful and idyllic areas in the world. This excellent position requires an experienced travel / reservations consultant who has booked weddings overseas and knows what is involved in the weddings lifecycle including organising marriage certificates, residency permits, adding extras, liaising with ground handlers, photographers, florists etc. The ideal candidate will be enthusiastic, possess a good telephone manner, very organised and meticulous in their approach to work. Excellent knowledge of excel is also very important. This position offers an excellent commission structure, the chance to visit luxury holiday resorts and working Monday - Friday.

Travel Consultant, Up to £14K plus commission, Essex. ref: V392/1536

A full time Travel consultant is required by an established and expanding tour operator who specialize in luxury self catering holidays to destinations through out the Mediterranean. As a Travel Consultant it will be your duty to deal with the incoming enquires, and successfully sell the products in our client’s portfolio. It will be your responsibility to ensure that all aspects of the holiday are booked correctly, while also completing any necessary post sales administration. The ideal candidate will have an excellent telephone manner, with the ability to deal with a wide ranging clientele. You must be a team player, but possess the desire to succeed individually as well. This role would be ideal for those that wish to move from a retail travel background and continue their career with a respected tour operator.

New Zealand Reservation Executive, up to 20k, Surrey. ref: V387/1503

A Specialist Tour Operator who offers a wide range of 'once in a lifetime experiences' are looking for a Sales Executive to join their team, as their business continues to grow and develop. As a Sales Executive you will be handling reservations through a variety of mediums while maintaining an extremely high standard of customer service towards your clients. You will be working within a team of Sales Executives, booking dream holidays, using a CRS (Galileo), and achieving the maximum revenue possible for each booking by pro-actively up selling; this will be accomplished by you having a thorough knowledge of the region and the products you are offering. You will need to be aware of your own personal targets, as well as the overall sales and marketing strategies. You will also be invited to contribute regularly to the development of the business. The candidate will have an eye for detail combined with a get up and go attitude, with capability to easily persuade and influence to help switch sell, up-sell, and close their sales. This role will suit someone who has a real passion for New Zealand and wishes to work with an amazing product at a luxury company.

Ticketing /Operations Executive, up to £21k, London. ref: V35/1506

A ticketing operations executive is required to join the scheduled flights department of leading travel company and be responsible for quality checking and the issuing of nett and published fare airline tickets. This position will involve issuing all nett and published airline tickets using Galileo (cross training might be offered) and quality checking flights booked to ensure that they are within rules of the contract. You will also be helping with the dispatch of tickets and ensuring airline queues are cleared within set deadlines, whilst checking, loading and managing of airlines contracts and handling refunds. Knowledge of BA group allocations would be a major advantage. Monday to Friday position with no weekends or shifts.

Flights Co-Ordinator, up to 21k, Central London. ref: V34/1490

An extremely prestigious luxury tour operator is looking for a Flight Co-ordinator to work in their busy operations department. Your responsibilities will include ticketing IT nett fares as well as published tickets; ensuring that all contract rules and airline deadlines are met. You will be liaising with the airlines and with overseas suppliers to obtain and manage tour allocations. You must be able to work on your own initiative and under tight deadlines, while at all times focusing on the excellent customer service expected from our client. You will have excellent communication skills, be computer literate and have the ability to use a CRS system.

Operations Executive, £18.7k, Central London. ref: V34/1491

An opportunity has arisen at a market leading luxury Tour Operator in their Operations Department. As an Operations Executive you will be working alongside people from various areas of the company and be responsible for issuing fares for all tailor made itineraries, while also requesting and monitoring flight allocations for tours, ad hoc business and special groups. You will also liaise with the sales team, monitoring queues and ensuring tickets are issued within time limits, contract rules observed and informing of any changes. Other duties will include keeping up to date with fare sheets and revising if necessary, and occasionally training new staff. This role will suit someone who has good communication skills and is well organized from an airline reservation background who wishes to cross over to a top tour operator.

Reservations Far East Consultants, up to £21k plus comm., Surrey. ref: V150/1392

Reservations consultants with a passion for the Far East required to join highly reputable travel organisations reservations team focusing on bespoke reservations to the Far East. You will be handling in depth enquires to Thailand, Cambodia, Hong Kong, China, Singapore, Malaysia, and Bali. This outstanding company require enthusiastic team players who ideally have visited these destinations and have good geographical knowledge. If you have travelled to such wonderful places as the Golden Triangle, Krabi, Koh Phi Phi, the Great Wall of China, the Forbidden City, the Yangtze river, Langkawi, Penang, and Ubud in Bali and have some form of travel industry experience we would like to hear from you. This exciting opportunity involves liaison with our client's customers by phone, fax or email and requires someone who is very customer service focused with a good eye for detail. Great opportunity to step up and specialise in destinations that you are passionate about. Monday to Friday only with no weekends or shifts

Luxury Indian Ocean Reservations Consultant, up to £24k plus commission, London. ref: V123/1393

A reservation operator specialising in reservations to the Indian Ocean is looking for a reservation consultant to sell tailor made holidays to the Seychelles, Mauritius and the Maldives. The tailor made consultant will need to have a good knowledge of a major CRS and sales/reservations experience and preferably worked within a tour-operating environment. Knowledge of 4 & 5 star hotels as well as 1st hand knowledge of the Seychelles is a distinct advantage. If you are a self-motivated person who likes achieving results, earn an excellent salary selling tropical holidays then this is your idyllic position.

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