Travel Sales Consultant, Up to £19K OTE, Hertfordshire, ref: V78/3299

A well established and rapidly expanding travel company offering travel products within the UK and Europe are looking for a travel sales consultant to join their busy and friendly team. The travel sales consultant will be responsible for answering a range of client enquiries and converting to sale at every opportunity ensuring conversion, revenue and margin KPI’s are met or exceeded whilst providing excellent customer service. The travel sales consultant will effectively communicate with clients to provide accurate and detailed product information and ensure a smooth booking process and customer satisfaction. The travel sales consultant will actively seek opportunities for multi skilling and learning new skills and communicate training needs to managers, attending external company training sessions and educational trips to enhance with self development. The travel sales consultant will support other team members and have a flexible approach towards working practices and business needs taking on additional duties set by managers when required and making suggestions on how to improve the efficiency and productivity of the department. The successful candidate will have previous experience working within travel sales with a proven track record of achieving targets, have excellent communication and organisational skills, be customer focused and have the willingness to learn new skills. He/she will be self motivated, flexible, have a high level of initiative and able to perform well in a pressurised environment.

Product Executive (six month contract), Up to £23K, West Sussex, ref: V716/3294

A product Executive is requited to join the product team of large well know travel organisation. The position will involve ensuring the identification, development and implementation of new destination product to optimise commercial opportunities and meet business requirements and the accountable for researching new products and destinations as directed by the Destination Manager. He/she will contribute to the effective management of supplier partners to optimise commercial opportunities and delivery of targets and service level agreements. He/She will contribute to analysing booking data, web analytics, competitor analysis and inventory reports to understand and manage destination performance and contribute to the proactive exploitation of promotional and PR activity in respect of Product / Supplier opportunities . To be considered for the position proven experience in the travel industry with experience in a buying /commercial/ product role essential. Proven ability to understand, articulate and respond to changing internal and external environments. 

Africa Reservations Consultant, Up to £30K + Commission, London, ref: V407/2773

An Africa Reservations Consultant is required for this fantastic and highly desirable travel company. The Reservations Consultant is responsible for achieving agreed sales figures to their brand. This includes meeting both revenue and profitability targets as set by the Brand Manager/Company. The ability to understand the clients requests completely, review the best holiday options for them, produce a quote and close the sale are the key roles of the reservations consultant. The reservations consultant will plan and organise sales training, ensuring ones knowledge is of the highest standards and they must be able to take on new areas to sell and have the desire to learn more on a daily basis. They will manage day-to-day enquiries entering the business, quoting and converting bookings ensuring focus on revenue and profitability. The reservations consultant must be able to meet (and surpass) agreed personal and team sales targets with agreed profitability levels. They will monitor and report sales activity as required by the Sales Manager and plan and implement ones own training needs within guidance of the Sales Manager and Budget. The reservations consultant will manage customer service levels and client satisfaction. This includes dealing with complaints (in conjunction with Sales & Brand Managers). The reservations consultant will understand emphatically the Africa travel business and they must be able to communicate and motivate via both written & verbal media. They must understand sales and be a keen, determined yet emphatic salesperson who understands the importance of relationship building at all levels for direct clients, travel agents and suppliers. Ability to analyse and report on statistical information at the highest level is essential and so is the ability to manage own time and that of others successfully.

Reservations Central America Executive, Up to £30K Plus Commission (OTE £35K+), Holborn, ref: V407/3287

Reservations Executives are required for Central America, where you will be creating reservations to this unspoilt wilderness region, helping travellers to experience this remote region. You will be working in the reservations department for one of the UK's industry leading brands, who have gained themselves a reputation as a progressive and forward thinking company, who take pride in the investment that they give to their staff, thus making their reservations staff amongst the best in the industry. Your responsibilities as a Reservations Executive will be wide ranging and all encompassing, where you will be taking control of your enquiries and ensure that all aspects of the booking are looked after. This means that the you will nurture your clients from their initial enquiry, creating a totally bespoke product for them, including a personalised brochure, and having to contract any ad-hoc product that they require. Once you have secured their booking you will be responsible to ensure that their journey runs operationally smoothly. You will be responsible to ensure that your ground handlers have the right requirements and that all bookings are confirmed and special requests adhered to. You will be responsible for notifying the relevant parties of any changes and amendments that are necessary. You will also help engender brand loyalty by following up clients upon their return. The successful candidate will have excellent people skills, be a strong communicator, both with written and verbal ability. You will be a go getter with a vibrant personality, who enjoys working in a varied environment. You will have experience of creating tailor-made itineraries in either a travel agency or a tour operator, with experience of Central America, through first hand destinational knowledge or through sales. This is an excellent opportunity to join one of the nations leading operators.

Customer Service Administrator, £20K pro rata, Central London, ref: V714/3286

A leading and rapidly expanding travel company is seeking a customer service administrator to join their welcoming and fun team. The customer service administrator will be responsible for resolving any queries received from clients and hotel partners regarding hotel information, reservations, pricing or availability.  The customer service administrator will be responsible for responding to enquiries client, hotelier and sales agent enquiries by email and telephone and assisting hotels with their listing information. The customer service administration executive will provide excellent levels of customer service at all times. The successful applicant will be self motivated, able to solve complex problems, have excellent communication skills and the ability to build rapport and negotiate. He/she will have a friendly, professional, confident, and positive telephone manner and excellent written and typing skills.  He/she will have office based experience, ideally within the travel industry.  This is a great opportunity for a graduate to begin a career within the travel industry.

Travel Reservations Consultant, £25K (OTE £32K), London, ref: V462/3280

A luxury and adventure tour operator are looking for a Far East and India Reservations consultant to work in their Central London office. This exciting and varied role will see you dealing with client enquiries by phone, email, website and letter, ensuring that all are managed promptly and efficiently. You will be selling worldwide tailor-made adventure holidays, creating bespoke itineraries for clients, where you will be responsible for all aspects of the enquiry and booking; therefore you will running trips operationally, seeing you reserve flights through our suppliers, and dealing and managing overseas suppliers, and preparing client travel documentation such as pre-departure information, visas, travel letter and flight tickets. You will manage new, existing and past bookings through their central reservations system, dealing with all customer service skills and complaint, entering and updating client information and attend trade shows and function when required. The successful candidate will have the ability to set and work to deadlines, a good knowledge of travel geography, itineraries and visas. You will have an excellent attention to detail, the ability to plan ahead, and be able to work on own initiative. Having worked in a customer orientated role you will have strong customer service capabilities, able to deal with a variety of clients and show patience and persistence in dealing with foreign countries and getting answers. You will have excellent organisation/communication/interpersonal skills, good presentation, and be numerate; able to prepare client invoices and receipts. This is an excellent role for a travel professional wishing to specialise and be able to gain experience on all areas of Tour Operating.

Product Executive, Up to £21K, Leicestershire, ref: V713/3281

A leading travel specialist company offering fantastic quality and brilliant value travel is seeking a product executive to join their busy product department. The product executive will be responsible supporting the head of product to deliver maximum profit contribution from suppliers and key agents. The product executive will work to maximise the commercial yield using various distribution channels, manage supplier databases keeping all information up to date and manage the yield and trading programme within budgetary constraints. The product executive will constantly analyse the sales and market trends to maintain competitiveness in the market place and design sales plans, making recommendations when not achieved. The product executive will identify and communicate all relevant offers/information from suppliers to the sales team, product team for pricing, web team and other relevant stakeholders to produce sales, supporting sales advisors during when implementing new sales plans. The product executive will be responsible for providing operational administration within the product department, managing the processes associated with special departures and group bookings ensuring all product information is kept up to date and keeping all information confidential. The successful candidate will have a keen eye for details, be focused, positive, thorough, determined, a good team player and have the ability to communicate on all levels to a high standard. He/she will be computer literate, able to analyse and understand financial aspects and report accurately, have excellent numeracy skills and the ability to work well under pressure to strict deadlines.

Customer Services /Relations Executive, Up to £26,700, London, ref; V34/3283

A customer service / relations executive is required to join the customer relations team of outstanding travel company. This position will involve answering post tour complaints within company guidelines and responding to guest questioners and resolving any issues that have arisen from a guests holiday He/She will be monitor ground handlers to ensure that compensation is paid for missed services or problems caused by ground handler error and ensure that all complaints are logged as received and date acknowledged with a full response sent. He/She will Log and monitor compensation / refunds / discounts given using Excel spreadsheet. He/She will work with the accounts department to develop a system to ensure refunds agreed by suppliers are received. You will be immediately advising PMs of problems requiring resolution, the undertake a full analysis of all questionnaires for each tour. Information should be monitored and collated and passed to PMs with original questionnaires. You will comparative analysis of complaints by tour/product/year v year and assist to produce a year on year comparison to ensure that the original complaints have been resolved. He/she will work to reduce complaints through quality control Questionnaire analysis and handle pre-tour complaints and develop a system for monitoring pre-tour complaints. Also when necessary assist other managers in the preparation of responses to their own pre-tour complaints correspondence and Health & Safety. Letters regarding pre-tour itinerary changes will be sent together with refunds /compensation. To be considered for the position you will be educated to degree level or similar be experienced in a travel related customer service position and posses excellent letter writing skills. Also you will need a professional telephone manner be organised and methodical.

Galileo Flight/Operations Coordinator, Up to £25K, London, ref: V34/3282

A Galileo flight / operations ticketing coordinator is required to join this expanding luxury tour operator. The position will involve working to the deadlines set out by the daily ticketing report chasing sales consultants for any pending files that have not been received and updating file status of all files with ticketing department. He/She will be issuing IT Nett fares and Published fares for all Tailor Made itineraries (FIT's & PJ's) files and ensuring all tickets are issued in line with the airlines terms and conditions and are issued accurately and on time. He /She will Issuing all ad-hoc, Staff and Press airlines tickets adding all API's & contact details to the airline booking where appropriate and issuing group tickets. He/she will be checking queues and redirecting any failed queues and advising the sales team of any schedule changes for any failed queues. He/she will validate all contracts and regular spot check data loading before validation. and ensure that validated contracts appear in Galileo. To be considered for the position previous experience in a tour operator operations environment specifically to include issuing of leisure contract fare tickets (including but not limited to Cat 35 fares) would be a major advantage. Galileo ticketing experience essential and experience of updating a Nett fare loading system is preferred. Great role for the right person.

Reservations Executive- European Reservations, Up to £23,500 plus comm., Central London, ref: V34/3278

A reservations executive with excellent destination knowledge of Europe is required to join the Reservations team of Bespoke luxury travel company. This exciting position will involve having a full understanding of their brochure, its contents and booking conditions. You will ensure that each call is dealt with in the most appropriate way. You will also handle telephone enquiries for Europe and you will taking enquiry calls and written enquiries from direct clients and travel agents. You will be handling Brochure, tailor made and special tour requests. You will fully research all itineraries, from the information/costings held on our in house FIT system or on file, Galileo for flight information, manuals and guides where necessary and consult with our ground handlers before a quotation finally becomes a booking. The person must ensure that client is advised of likely timescale for this process. All FIT enquiries will be handled as quickly as possible. To be considered for the position extensive relevant travel experience, good attention to detail, experience of costing and planning tailor made tours and itineraries an advantage. You will need to be organised, accurate, methodical and ability to work to tight deadlines.

Ski Consultant, Up to £22K plus comm., West End, ref: V355/3273

A leading upmarket tour operator are looking for a Ski reservations specialist to work at their prestigious luxury Central London offices as part of their award winning reservations team. You will be creating tailor-made ski holidays, by answering inbound calls and making outbound calls to customers from all markets providing outstanding customer service, helping to promote and sell both air and ground products in order to meet clearly defined and established targets, and to optimise all sales opportunities. Being a Ski Reservations expert you will offer advice and knowledge to trade partners and customers about destinations, airlines, ground arrangements, etc. and be fully knowledgeable about the products, destinations and services offered. To maximise revenue you will follow up sales enquiries, calling customers directly as appropriate, recommend and sell all available products in order to maximise revenue and meet targets and overcome customer objections where possible. As a reservations consultant you are responsible for the booking through its life cycle, ensuring quality control for all documentation sent to clients, ensuring the content is accurate at all times, service existing bookings as required including, carrying out amendments, providing information on relevant charges, confirm bookings and adding additional content. The successful reservations consultant will have experience of selling ski products with a enthusiasm for the product and an excellent knowledge of skiing and snowboarding in worldwide destinations and exceptional communication skills, both oral and written. You will have a methodical approach with particular attention to detail and the ability to prioritise workload, demonstrating good organisational skills. This is an opportunity to join a leading tour operator with excellent career prospects.

Personal Assistant, up to £23K, Gloucestershire, ref: V521/3233   

An established and award winning tailor-made tour operator is currently looking for a PA.  In your role you will be undertaking a wide range of varied duties and responsibilities which will see you provide executive administration to the Senior and General management team, working directly with the Chairman and MD and team of 8 General Managers.  This will see you cover a varied role with tasks including, but not limited to, screening telephone calls, enquiries and requests, and handling them when appropriate, meeting and greeting visitor's and clients, organising and taking notes at meetings, organising business travel and providing assitance across the buiness; such as covering reception and also act as office manager when required.  The successful candidate will have experience of working as an administrator or PA with strong organisational, people and communication skills.  You will have excellent knowledge and experience of Microsoft Word, Excel, Powerpoint and Outlook, and be able to work with a high levels of accuracy.

Reservations Consultant, Up to £18K, SW London, ref: V53/3245   

A National Tour Operator are looking for a reservations consultant to join their highly skilled and specialist team.  The successful candidate will be making reservations by phone, e-mail and fax, cross selling other areas of the business and providing a high level of customer service and client care on the phone at all times helping to create and build strong working relationships with clients at all times.  You will be making reservations and booking holidays using the inhouse system and Galileo, and booking upmarket holidays over the phone directly with the public and via travel agents, by booking flights both net and published fares in Atop/Galileo or Sabre.  You will be dealing with post sale enquiries, by making booking amendments, issuing all client documentation for dispatch and issuing ticket on departures, providing assistance to our overseas offices and Airlines.  Once the holidays reservations are made you will be required to sell and book ancillary products (car hire, insurance, transfers).  You will also provide destination advice to clients upon request to help them with their reservation.  The successful candidate will have travel industry telephone sales experience, be a strong sales person/proven track record in travel sales and have a clear telephone manner.  Having experience of selling upmarket travel arrangements would be a advantage, as would having experience of a CRS.  You will have excellent written and verbal communication skills, have experience of working within a travel agent dealing with travel reservations and be able to provide a first class customer service experience.

Greece and Turkey Reservations Consultant, Up to £24K, SW London, ref: V323/3225   

A leading luxury Tour Operator is requiring a Greece & Turkey Travel Consultant to join its specialist team.   As a Reservations Consultant you will be dealing with enquiries generated via the telephone and email, listening to customer needs and offering holiday options based on the clients requirements to Greece or Turkey.  During the reservations you will be looking to maximise the product sold by offering a full service of products to make sure that your customers Italy holiday experience is complete.  Whilst always providing excellent customer service at all times, you will also be cross selling to other destinations to help attract repeat custom for future bookings. The successful candidate will have a proven track record in the travel industry, with excellent communication and people skills and a strong telephone manner, and a strong product knowledge of Greece or Turkey.  You will be outgoing, friendly and have experience of working in a travel sales environment, with experience of selling Greece or Turkey or having an intimate knowledge of the countries.

Sales Support Administrator, Up to £19K, London, ref: V521/3229

An administration role, providing administrative and sales support to ensure the smooth running of the tours programmes within a specialist Tour Operator has become available. A varied role within a close knit team, your duties will be varied and interesting, where there is career development to become a senior member of our sales and operations team and the opportunity to design tailor made and group itineraries, and run your own portfolio of tailor made tours. You will be required to manage database input and client information systems, enter new enquiries onto the database system and compile invoices, booking confirmations and final documents for clients. You will provide support to clients, revising and updating tour itineraries, Tour Guides and pre departure documents. You will liaise with clients and managing client files, create flight reservations, and communicate with consolidators and issue tickets. You will be required to contacting overseas agents and organise payments, organise visas and help the office run smoothly and provide general administrative support and assistance. The successful candidate will have a good telephone manner, excellent written and oral skills, strong client service skills with a high level of accuracy and excellent attention to detail and the ability to thrive in a pressurised environment and adhere to strict deadlines. You will be a strong team player with personality, knowledge and commitment to the concept of supplying high quality group tours and tailor made itineraries and is able to work without supervision, as well as being friendly, with a helpful manner and of a personable nature, and an outgoing and confident team player.

Sales Support Administrator, Up to £19K, Gloucestershire, ref: V521/3230

A well established tour operator are looking for an administrator to join their multiple award winning team providing interesting and inspiring holiday programmes worldwide. The primary role is to support sales staff by preparing all client documentation. You are responsible for the management of the database and to ensure all things office-based run smoothly and within the pre-set guidelines both in terms of quality and time. You will manage database input and run reports, enter new enquiries onto the database system and compile confirmation and final documents for clients. You will be responsible for updating the website administration, dealing with client post sale enquiries and liaise with them regarding any changes; revising and update tour itineraries and dossiers when appropriate. You will also create flight reservations, communicate with consolidators and issue tickets, as well as providing general administrative support and assistance to ensure the smooth running of the office. The successful candidate will have a good telephone manner, excellent written and verbal communication skills, with a strong customer service ethic.  You will require a high level of accuracy and excellent attention to detail, and be able to thrive in a pressurised environment and adhere to strict deadlines. You will be a strong team player with personality, knowledge and commitment to the concept of supplying high quality tailor-made holidays, and be able to work without supervision. This is an excellent opportunity with a fantastic company, with excellent benefits including Pension, Private Healthcare and Travel Insurance.

Customer Relations Executive, £20K, South West London, ref: V53/3117

A leading tour operator are looking for a customer relations executive to join their award winning team to act as the first point of contact for telephone enquiries, requests and complaints. You will deliver a proactive and comprehensive service to clients, and be internally viewed as the Customer Champion; applying and tailoring solutions most appropriate to the customer's and the organisation's long term needs. This will see you offer a courteous service to customers providing comprehensive information and advice fulfilling the objective of customer retention, ensuring that all enquires are dealt with efficiently.  You will liaise with relevant departments until a resolution is found seeing you handle and resolve customer complaints fairly. This would be achieved through careful investigation and analyse of the issue, finding a satisfactory solution for both parties, with minimum cost to the company and without compromising on customer service, thus meaning that ABTA regulations and legal compliance is maintained at all times and that compensation and refunds are assessed within guidelines and payments are recovered from suppliers. You will be required to identify and escalate problem areas, and liaise with the appropriate department, helping with monthly Quality Reporting and to suggest areas for improvement. You will be responsible for pre and post departure problems from travel agents and customers, and need to monitor customer reaction through recording and analysis of completed client questionnaires and complaints. The successful candidate will have excellent written communication skills, be able to demonstrate experience of providing a proactive service to customers, and have knowledge and experience of working within a legal framework i.e. ABTA regulations. You will be calm, proactive, approachable person who takes ownership of a problem, and be an enthusiastic team player.

Music Tours Sales Executive, £18K (OTE £22K plus), London, ref: V477/3226

A specialised school groups tour operator, in its 28th year, who operate tours to Worldwide and are renowned for their high level of service, are looking for a Music Tours Sales Executive to join its Music tour programme, where you will be organising tours throughout Europe to the specific needs of choirs, bands and orchestras. As a Music Tours Sales Executive you will be promoting our clients concert tours products to teachers and music education professionals, which will involve you building up your own database of clients who will use you to arrange their group travel. As a Sales Executive, this will be achieved by maintaining and developing relationships with existing and new customers via meetings, telephone calls and emails, and tailor-making trips specific to the need of each individual group. You will become the only point of contact for each group, and build a close working relationship with the client, understanding all of their needs and then ensuring that their trip runs operationally smoothly, where you will deal with any changes or amendments that occur with their booking and you will be required to complete any applicable administration generated by your work. The successful Sales Executive for this interesting, varied and rewarding role will have a good musical background, and have a good knowledge of Europe. You will be determined and resilient, with an excellent standard of written and spoken English, being able to communicate with people at all levels, whilst offering a high level of customer service. Experience of sales is preferred, but you must have the hunger and desire to meet and beat targets. This is an excellent opportunity for someone who has a passion for Music, who is looking to enter the travel industry and wishing to combine two of their great loves. The role offers good opportunity for overseas travel.

Marketing Executive, Up to £23K, Central London, ref: V107/3198

A marketing executive is required to join a market leading luxury travel company offering luxurious travel to tropical destinations. The marketing executive will be responsible for supporting the head of marketing in responding to the commercial needs of the business, both long term and short term. The marketing executive will work directly with various departments to manage all websites, coordinate PPC and affiliate activity for all brands and write, plan, create and deliver all emails for all brands and all markets. The marketing executive will work closely with the sales team to fulfil requirements for promotions, incentives, communication and BDM requests. The marketing executive will be responsible for supporting day to day campaign planning through data planning, creative, print production and fulfilment review to presentation of campaigns to the business. The marketing executive will create and supply all online consumer advertising and promotions, working closely with tourist boards and other industry bodies on all opportunities and manage brochure fulfilment including database management keeping costs to a minimum. The marketing executive will own all analytics for all websites and generate weekly and monthly reports when required.  The successful candidate will have excellent communication skills with the confidence to build strong relationships and a good team player. He/she must have strong copywriting skills, be highly organised and have the ability to project manage and multitask by prioritising activity around conflicting deadlines. The marketing executive must be a proactive thinker, have a good attention to detail, the ambition to progress within marketing and be customer and brand obsessed. He/she must have experience of e-commerce marketing, writing for the web, retail and consumer marketing and experience of within the travel industry. 

Luxury Reservations Consultant, Up to £28K, London, ref: V194/2752

A Luxury Reservations executive required to join the reservations team of highly regarded travel company featuring bespoke luxury tailor made reservations to Tropical Worldwide Destinations. Working within a highly knowledgeable reservations department you will be handling a varied number of luxury reservations for a discerning clientele. You will fully research all itineraries, from the information/costings held the in house system or on file. You will consult with our ground handlers before a quotation finally becomes a booking, and ensure that client is advised of likely timescale for this process. All enquiries will be handled as quickly as possible in line with Company targets. Once a booking is 'confirmed', ensure that the booking is made correctly as per their original quotation and acceptance by the client/agent. Any changes to be immediately notified to client/agent and send all relevant requests to our booking agent or property (varies by product) to instigate the bookings for each segment of any tailor made section of their holiday. Follow up any waitlisted or on request section and to make sure the clients is made aware of the status of their booking. He/she will ensure the smooth running of any booking and that you provide pre departure service to clients as per our booking conditions. You will ensure that clients receive their travel information and travel documents in good time as per the schedule, i.e. (FIT and individual traveller bookings). You will achieve sales in line with other consultants of the same grade on their product and regularly meet the monthly sales target and assist in other areas of the Company as required. Great opportunity for someone with good experience of the luxury market looking to further their career with an established company.

Africa Reservations Specialist, Up to £25K plus comm., Surrey, ref: V242/3197

An Africa Reservations Consultant is required for this fantastic travel company. The Reservations Consultant is responsible for achieving agreed sales figures to their brand. This includes meeting both revenue and profitability targets as set by the Brand Manager/Company. The ability to understand the clients requests completely, review the best holiday options for them, produce a quote and close the sale are the key roles of the reservations consultant. The reservations consultant will plan and organise sales training, ensuring ones knowledge is of the highest standards and they must be able to take on new areas to sell and have the desire to learn more on a daily basis. They will manage day-to-day enquiries entering the business, quoting and converting bookings ensuring focus on revenue and profitability. The reservations consultant must be able to meet (and surpass) agreed personal and team sales targets with agreed profitability levels. They will monitor and report sales activity as required by the Sales Manager and plan and implement ones own training needs within guidance of the Sales Manager and Budget. The reservations consultant will manage customer service levels and client satisfaction. This includes dealing with complaints (in conjunction with Sales & Brand Managers). The reservations consultant will understand emphatically the Africa travel business and they must be able to communicate and motivate via both written & verbal media. They must understand sales and be a keen, determined yet emphatic salesperson who understands the importance of relationship building at all levels for direct clients, travel agents and suppliers. Ability to analyse and report on statistical information at the highest level is essential and so is the ability to manage own time and that of others successfully. Previous Travel Industry experience is not necessarily a pre-requisite, but a love for Africa is!

Ticketing Manager, Up to £27K, Oxfordshire, ref: V417/3176

A leading tour operator is looking for a ticketing Manager to be responsible for providing support across the ticketing team. This will see you responsible for the line management of the teams offering support and dealing with problems as they arise. You will recognise training needs and plan sessions accordingly, hold individual catch ups with team members to discuss day to day issues, performance and development and ensure they are meeting targets set, introducing additional training where required and keep the team motivated. You will assist in the recruitment process; taking new starters through the induction/training process. You will manage airline queues and distribute work to colleagues on a rota basis; oversee the loading of airline contracts on to the in-house system, ensuring you have expert knowledge of them in the process. You will run reports on fuel increases and contract changes and direct the course of action to the relevant Programme Manager. Alongside the Senior Ticketer, you will check ticketing, and process and dispute ADM's; keeping the accompanying data up to date with the Reservations Manager. You will run ADM feedback sessions with the ticketing team recognising any needs for training and alerting them of their ADM errors. You will also have responsibility for the emergency ticketing laptop at weekends on a rota basis, and be a key member of the team in a crisis situation. The successful candidate will have in-depth knowledge of ticketing (BA 1 & 2), with strong experience of quoting and ticketing Round the World ticketing, and supervising people in a team environment. You will work with high levels of accuracy and productivity with a proven track record for achieving ticketing targets with a low ADM rate, be enthusiastic, have strong communication skills and an excellent attention to detail.

Tailor Made Travel Consultant – Africa Specialist, Up to £21K plus comm., Hampshire, ref: V241/3152

A top travel company offering group holidays worldwide is seeking a tailor made travel consultant specialising in Africa to join their knowledgeable and motivated team. The tailor made travel consultant will be responsible for planning tailor made itineraries, facilitating every sales opportunity that presents itself and actively promoting additional services, actively contributing to the company’s success maximising revenue enabling personal, business and team targets to be met and exceeded. The tailor made travel consultant will also provide excellent customer service to all clients encouraging repeat custom. The tailor made travel consultant will need to be flexible in their own approach showing a willingness to help others and take on other projects when required. He/she will be responsible for maintaining the product database for Africa, updating and creating product descriptions in the in house system. The successful applicant must have excellent communication skills, excellent organisational skills and the ability to work as part of a team as well as working on their own initiatives. The tailor made travel consultant with have in depth knowledge of African countries and experience in selling tailor made itineraries. The tailor made travel consultant will have previous experience within the travel industry and proven experience of exceeding sales and customer service targets is essential. 

Customer Relations Executive, Up to £23K, North London, ref: V257/3137

A leading tour operator is looking for a Customer Relations Executive to provide support alongside their line manager within the legal department to internal and external customers, helping to resolve a wide range of external customer issues in an effective manner. You will efficiently deal with all aspects of personal injury claims including investigation, gathering of evidence, establishing a position on liability, liaising with insurers and suppliers, preparing defences. You will help to draft legal documents and other communications such as court and arbitration defences, and handle all aspects of contractual breach claims. You will communicate these in specified timescales with both internal and external customers verbally and in writing and keep suppliers and insurers up to date with each and every claim. You will be required to negotiate claim settlements, either directly or through mediators, where it is deemed commercially beneficial to do so, and attend court to present defences when necessary. The successful candidate will have previous experience of working in the travel industry, working in a customer relations department and have experience of handling personal injury, ABTA arbitrations and litigation cases, with a knowledge of law and process concerning travel related cases as well as ABTA rules and regulations.

Operations Executive, Up to £18K, Surrey, ref: V211/3123

A well established travel company offering group and tailor made holidays to countries worldwide is seeking an operations executive to join their experienced and dedicated operations team. The operations executive will be responsible for all operational procedures and client administration, including confirmation documents and tickets. When dealing with ticketing the operations executive must ensure accurate use of the correct fare following the correct ticketing procedures, issue MPDs as required and action GDS queues checking PNRs booked for regions on a weekly basis. The operations executive will be responsible for ensuring the smooth operation of tour programmes and independent travel meeting the clients expectations, offering a high level of personal service to clients and maintaining excellent communication on all levels. The operations executive will support the aims and initiatives of the department and work to strict deadlines adhering to operational procedures. The operations executive will comply with the travel company’s health and safety policies. The operations executive will assist in crisis management of any event affecting passengers and regularly liaise with hotels, airlines and local agents. The role of operations executive will include overseas travel to participate in educational trips, quality control and to expand on product knowledge. The successful candidate must be customer focused showing the ability to provide good customer service and the ability to cooperative and communicate with the team and other departments. The operations executive will have the ability to work under pressure to strict deadline using planning and organisational skills with the attention to detail.

Customer Relations Executive, £20K, South West London, ref: V53/3117

A leading tour operator are looking for a customer relations executive to join their award winning team to act as the first point of contact for telephone enquiries, requests and complaints. You will deliver a proactive and comprehensive service to clients, and be internally viewed as the Customer Champion; applying and tailoring solutions most appropriate to the customer's and the organisation's long term needs. This will see you offer courteous service to customers providing comprehensive information and advice fulfilling the objective of customer retention, ensuring that all enquires are dealt with efficiently. You will liaise with relevant departments until a resolution is found seeing you handle and resolve customer complaints fairly. This would be achieved through careful investigation and analyse of the issue, finding a satisfactory solution for both parties, with minimum cost to the company and without compromising on customer service, thus meaning that ABTA regulations and legal compliance is maintained at all times and that compensation and refunds are assessed within guidelines and payments are recovered from suppliers. You will be required to identify and escalate problem areas, and liaise with the appropriate department, helping with monthly Quality Reporting and to suggest areas for improvement. You will be responsible for pre and post departure problems from travel agents and customers, and need to monitor customer reaction through recording and analysis of completed client questionnaires and complaints. The successful candidate will have excellent written communication skills, be able to demonstrate experience of providing a proactive service to customers, and have knowledge and experience of working within a legal framework i.e. ABTA regulations. You will be calm, proactive, approachable person who takes ownership of a problem, and be an enthusiastic team player.

Sales Manager, 25K Plus Bonus, London, ref: V532/3115

A leading travel tour operator are looking for a Sales Manager to manage, develop and maximise revenue and opportunities within existing partnerships, and be responsible for the acquisition of new strategic sales partners through their B2B/B2C model. This will see you being responsible for the retention and the development of strategically and commercially vital accounts, by contacting existing registered agents in person and by phone to promote their products as dictated by Territory Managers. You will conduct training and obtain agent feedback, whilst providing support to agents for product requirements, promotions etc. This will help you to maintain awareness of changes to our clients systems, products and policies, ensuring agents are kept up to date with these. You will be required to report on sales activity/results/pipeline as required, and review customer base and proposing sales strategy for territory by providing sales forecasts for customers in territory as required. You will be responsible for the identification of new strategic partners and with the Territory Manager work through the prospect process to complete the acquisition of new clients. You will carry out ongoing analysis of key competitors, industry and business trends, and remain fully aware of the company's market place as well as market conditions at all times.  Your performance will be measured through the reaching of personal sales targets, generating further revenue from existing partners, and increasing brand exposure, awareness and market position. The successful candidate will be required to travel throughout Europe on a regular basis, and will speak on of the following languages, French, German, Swedish or Norwegian.

Yield Executive, Up to £20K, Surrey, ref: V211/3083

An opportunity has arisen for a full time permanent position as a yield executive with a well established travel company offering group and tailor made holidays to countries worldwide. The yield executive will be responsible for creating and promoting added value offers across all distribution channels. The yield executive will manage tactical, editorial offers, providing offers for all regions and manage special offers received from all suppliers negotiating flexible conditions if required. He/she will use initiative to identify potential for special offers keeping up to date with competitors and giving clear explanations to the business and action plan recommendations. The yield coordinator must ensure procedures, processes and training are clear, concise and documented, all calculations are accurate and special offers are loaded efficiently. The yield executive will liaise and co-operate with all departments of the business and show drive and determination to provide the best quality service to internal and external customers. The yield executive must have experience of product pricing within a tour operator with strong analytical skills and the ability to identify and rectify errors efficiently, experience of yield management is preferable. The applicant must have commercial awareness and experience of working to financial targets in a fast moving environment. He/she needs to have knowledge of Microsoft Excel and excellent communication skills are essential. The applicant must have excellent planning and organisational skills, with the ability to prioritise work and ensure deadline are achieved.

Operations Executive, £17,500, South West London, ref: V680/3062

An opportunity has arisen for an operations executive working in a successful independent travel company offering package holidays and tailor made holidays. Reporting to the operations manager the operations executive will be responsible for undertaking duties across the operational changes areas and deliver accurate and efficient responses and actions to in-house and travel provider enforced amendments ensuring professional communication with clients. The operations executive must have a strong focus on best cost solutions and mitigating exposure to the company through operational changes. He/she must develop good relationships with the travel providers to leverage the best possible outcome for our clients and the company and ensure communication to other customer service departments is completed clearly.  The operations executive will be responsible for contacting clients directly to advise of amendments clearly and offer suitable alternatives to prevent cancellation. He/she will monitor trends in supplier performance and IT support in order to identify areas for improvement. The successful applicant must be able to solve problems using their own initiative, working under pressure to strict deadlines. The operations executive must have excellent written and communication skills and good mathematical skills. He/she needs previous experience of telephone contact work and have knowledge of the travel industry. The operations executive must be competent in using internet systems and have experience of building relationships with internal colleagues and external suppliers.

Reservations Consultant Specialising in South East Asia Reservations, Up to £21K plus comm, Oxfordshire, ref: V417/3056

A job opportunity has arisen for a reservation consultant specialising in South East Asia with a travel company offering tailor made itineraries. This role is ideal for a motivated and committed individual with a passion for travel. The reservations consultant will be responsible for the creation, costing and conversion to sale of high quality tailor made itineraries for clients and potential clients, actively up selling and switch selling at every opportunity. Using planning and organisational skills the reservations consultant will use their specialist knowledge to provide clients with accurate information and select the most appropriate flights, accommodation and excursions for the client. The candidate must be willing to attend educational visits to the areas of specialisation to ensure knowledge of the product is maintained. The reservations consultant will demonstrate a total commitment to customer service to engender repeat business as well as actively seeking new business from potential clients. He/she will take full ownership for the quality and accuracy of the itinerary throughout the pre-sales process working to strict targets and deadlines and act as a single point of contact for the client. The reservations consultant will ensure all services are booked promptly with the appropriate suppliers, appropriate documents are distributed to the clients and amendments and alterations are dealt with efficiently. The candidate will interact with clients over the telephone with some face to face meeting either in the office or at PR events; confidence at presenting to groups of people is desired but not essential. Good communication skills are essential with clients and colleagues and the reservations consultant must be willing to take on additional non-sales related tasks when necessary. 

Ground Contract & Flight Inventory Executive, Up to £23K, South London, ref: V30/3044

A leading tour operator is looking for a Ground Contract and Flight Inventory Executive to join their successful and much respected company. You will be working alongside the relevant department managers, working to ensure that all contracts and data are loaded and maintained on the company databases. You will ensure Travelink is accurately loaded with all details required to sell holidays, including flight set up, ground arrangements and all tour cost data. Receive, evaluate and load new Operator quotes from Product department and Support Sales, Customer Operations and Product with any component loading issues as well as answering help-desk queries regarding Travelink and assisting with its ongoing development. More specifically you will set up new trips, helping with configuring and loading of new products and contracts on the system, and load and maintain flight and hotel data loaded onto the system.  You will also be required to conduct occasional systems testing and provide first line support on Travelink issues and assist with resolving problems or documenting bugs to pass onto the systems support desk. The successful candidate will have an excellent attention to detail, be able to work under pressure, and have the ability to manage repetitive tasks without losing focus on quality and standards and be highly numerate.  A knowledge of Airline contracts and/or Travelink would be advantageous, and you must be able to prioritise workload on a day to day basis, have a good problem solving ability and be able to communicate in good written English as much of the information loaded will transfer into client documentation and/or partially onto the web.

Reservations 4 The Middle East And Central Asia, £20,500 (OTE £26,000), Oxford, ref: V417/3043

A reservations specialist is required for the UK's leading travel company, where you will be making unique reservations for people wishing to travel to the Middle East and Central Asia. Using your excellent first hand knowledge of the regions you will be helping a discerning clientele to tailor make their reservation and create luxury once in a lift time journey of distinction. You will be ultimately responsible for the planning, selling and implementation of the reservation; ensuring that your client's journey is as perfect as can be. You will be dealing with you clients over the phone, but there is the opportunity to meet them face to face or at PR events, something that our client encourages to help build customer rapport and loyalty. You will be keeping in touch with product developments, helping you to be at the top of your game, with up to date commercial knowledge so that your clients experience will be enhanced. Throughout the process you will be solely responsible for the smooth running of the client's holiday experience from the initial first contact to their arrival back home. This will see you sending personalised letters to clients to help understand their travel needs after they have received a brochure, loading enquires accurately, preparing fully personalised itineraries, effectively 'up-selling', 'switch selling' and 'asking for the sale.' Once the sale has been completed you will be expected to ensure that all services are booked with the appropriate suppliers, you will remain a single point of contact for the client until they depart, being responsible for all administration interaction, informing and acting upon and changes, amendments or alterations. It will be your ultimate goal to encourage and ensure that you are able to secure repeat business from your clients. To achieve this you will need to be enthusiastic and articulate, so that your clients will know that they are speaking to a true expert who is truly fascinated with their holiday destination. You will be a motivated and committed individual with a desire to work to the highest standards with a cheerful, outgoing and confident personality with high levels of initiative fully understanding the importance of customer service. Whilst previous sales or travel industry experience is advantageous, this role is ideal for anyone who has a genuine love of this great regions people, places and culture and who is looking to work for a company that invests in its people and wants a career in travel.

Costings Executive, Up to £23K, Central London, ref: V30/3042

A leading specialist tour operator are looking for a Costing Executive to join there busy team where you will be working closely with key stakeholders to help set the prices for their brochured product. As a Costings Executive you be required to be a strong team player, who can, analyse pricing trends, carry out competitor analysis and contract price comparison. You will also be required to proof read brochure content, and negotiate prices confidently with the product team, using systems- Amadeus, Travelink, Hitchhiker. Your goals will see you pricing the company’s brochured product, identify and resolve pricing issues, re-pricing of any trips affected by new airline contracts, and providing information on payments & leader finances and pricing queries from the sales team when necessary. The successful candidate will have the ability to work under pressure, be a good team player and negotiator and have the ability to analyse contracts and notifications from airlines. You will be numerate, with an excellent attention to detail, with strong computer skills and ideally a knowledge of airline contracts and fares.

Reservations - South East Asia luxury Reservations, £20,500 (OTE £26K), Oxfordshire, ref: V417/1628

A reservations executive is required for one of the UK’s leading tour operators, where they are looking for a talented individual who is passionate about South East Asia, to work in their busy reservations team. Do you have an extensive knowledge of this fascinating and diverse region?  Have you an in-depth knowledge of all the various people and places? Would you like to share the extensive love, knowledge and passion that you have with others who are wishing to experience these fascinating destinations? The opportunity has arisen for someone who is passionate about South East Asia to work for a luxury bespoke operator at their delightful country HQ. Your role will see you creating reservations of highest quality tailor made itineraries, where you are ultimately responsible for the planning, selling and implementation of the holiday; ensuring that your clients journey is as perfect as can be. You will be dealing with you clients over the phone, face to face and at PR events, something that our client encourages to help build customer rapport and loyalty. You will be keeping in touch with product developments in South East Asia, to be at the top of your game, with up to date commercial knowledge so that your clients experience will be enhanced. Throughout the reservations process you will be solely responsible for the smooth running of the clients holiday experience from the initial first contact to their arrival back home. This will see you sending personalised letters to clients to help understand their travel needs after they have received a brochure, loading enquires accurately, preparing fully personalised itineraries, effectivly 'up-selling', 'switch selling' and 'asking for the sale.' Once the sale has been completed you will be expected to ensure that all services are booked with the appropriate suppliers, you will remain a single point of contact for the client until they depart, being responsible for all administration interaction, informing and acting upon and changes, amendments or alterations. It will be your ultimate goal to encourage and ensure that you are able to secure repeat business from your clients. To achieve this you will need to be enthusiastic and articulate, so that your clients will know that they are speaking to a true expert who is truly fascinated with their holiday destination. You will be a motivated and committed individual with a desire to work to the highest standards with a cheerful, outgoing and confident personality with high levels of initiative fully understanding the importance of customer service. Whilst previous sales or travel industry experience is advantageous, this role is ideal for anyone who has a genuine love of this great regions people, places and culture and who is looking to work for a company that invests in its people and wants a career in travel.

Customer Relations Executive, Up to £22k, London, ref: V544/3021          

A leading luxury tour operator are looking for a Customer Relations Executive to join their expanding team due to a highly successful 2009. You will be joining a growing team where this highly rewarding role will see you dealing with every aspect of any incoming correspondence from our clients customers, both before and after they have returned from their holiday. You will analyse and investigate issues arising through customer correspondence, and provide comprehensive written or verbal responses to the customer.  You will be responsible for acknowledging and logging all letters and emails received into the office, and discuss issues raised with the relevant Trip Managers and/or our Operations Department.  You will need to be confident in assessing levels of compensation if applicable, ensure that communication is completed within the targeted time limit. If any trends are identified it will be your responsible to ensure that any issues are addressed by the Operations team to ensure that the appropriate action can be taken. The ideal candidate will have outstanding customer service skills, and will be fully conversant with all aspects of current legislation relating to Tour Operators. You will possess excellent written and verbal communication skills and have a proven background in customer services within the travel industry. You will need to be self-motivated and have the ability to work as part of a team to achieve deadlines and targets. This is a fantastic opportunity to work within a friendly team, who are also one of the best payers for customer services in London.

Data / Marketing Analyst, £aae, Surrey, ref: V446/3017

A leading tour operator based in surrey is requiring a Data / Marketing Analyst to join their team to help analyse and report on the performance of direct marketing campaigns; particularly looking at response rates, conversion rates, trends and ROI. To achieve this, the data / marketing analyst will assist in the development of customer segmentation and profiling system in order to implement a segment-driven contact strategy to increase retention and enable a better understanding of the key drivers of the customer journey. You will work with Marketing to define inclusion criteria on a campaign by campaign basis and extract mailing lists using database tools (currently AS/400, Fast Stats and Microsoft Dynamics CRM system). You will produce weekly and monthly reports summarising key statistics for websites; identify new metrics to improve the understanding of user behaviour. The successful data / marketing analyst will have a statistical or mathematical oriented degree, possess strong experience working from a CRM system preferably Microsoft Dynamics, also good knowledge of Fast stats and advanced in MS Excel and Access. It would be advantageous if you had experience of using AS400 - including query writing, working in a direct marketing environment, using major commercial data analysis packages such as SPSS, SAS, exporting data & producing reports from web statistics packages. You be able to communicate findings to non stats-minded colleagues, conveying the business value of the derived insight in normal language; co-operate and influence across functional areas; be resourceful and practical with a positive "can do" attitude, and be good at planning and organising own time without supervision, while being able to meet deadlines and always be friendly, articulate and influential with customers and colleagues alike.
Excellent opportunity to work for a leading travel organisation.

Reservations Team Leader, Up to £22k plus commission, West London, ref: V423/3016

A reservations team leader is required for a leading ski tour opertor to lead their Tailor-Made reservations team, overseeing the recruitment, induction, training and support of reservations team members. This will see you maximising sales for all divisions, improving operational efficiency; responding quickly and accurately to sales enquiries and reservations in line with personal and departmental targets, whilst delivering high standards of customer care and accuracy and maximising income from sales calls and email enquiries whilst maintaining response times and conversion rates. You will be responsible for the weekly production and analysis of reservations sales figures, sales team performance and making recommendations for promotions and price changes, whilst liaising with the Sales Manager to set up monthly team targets. You will be responsible to ensure an up to date and accurate knowledge of all competitors’ programmes and prices ensuring this is passed to the Sales Managers, whilst making recommendations on late availability and pricing changes to maximise yield. The successful candidate will have previous experience of working with ski product, with excellent market knowledge of Worldwide Ski Resorts. You will be able to set and work towards objectives, and to implement and drive new projects forward, analysing figures and act upon the findings.  You will be highly motivated by sales, and lead a team with strong organisational skills and a proven level of customer service. This would be an excellent opportunity for a proven travel consultant to take their first steps into management.

Regional Sales Manager, Up to £24K plus commission, London/South East, ref: V335/3015

Regional sales managers are required to join the expanding sales team of leading travel company. This position will involve visiting the travel trade and making client presentations and pro actively representing the company at trade fares and events. He/She will also contact retail travel sales staff and provide them with training on our clients’ product and ensure travel agents have comprehensive product knowledge. You will also be sourcing new business opportunities and helping our already established client broaden their suppliers. This is an on the road position where you must have a driving licence and be prepared to travel extensively throughout Europe and UK. Previous travel industry experience is essential ideally within an agency sales rep or sales manager role. To be considered for the position you must have a talent for dealing with people and have clear communication skills. This position offers generous bonus KPI's and is a very friendly company to work for.

Reservation Latin America - Opulent Latin America  Reservations, Up to £23,500K Plus comm, Central London, ref: V34/3000

A knowledgeable Latin America reservations specialist is required to join the reservations team of well respected travel organisation. The position will involve fully researching all itineraries, from the information/costings held on our client’s in house FIT system and consulting with our ground handlers before a quotation finally becomes a booking. He/she will also talk to clients and travel agents through the brochure tour information required and guide them on the type of tour that best suits their requirements. You will also check availability for tours and advise on any specific information requested by the client/agent on set brochure tours (as per brochure. He/she will send all relevant requests to our booking agent or property (varies by product) to instigate the bookings for each segment of any tailor made section of their holiday. You will follow up any waitlisted or on request bookings and make sure the clients are made aware of the status of their booking. You will also ensure the smooth running of all bookings and provide a pre departure service to clients as per our booking conditions. You will insure that clients receive their travel information and travel documents in good time as per the set schedule. Very varied travel consultant position suitable for someone well travelled to Latin America with excellent customer service skills and telephone manner and a good eye for detail. Previous travel industry experience essential.  

Reservation Australia / New Zealand - Bespoke Reservations, Up to £23,500K Plus comm, Central London, ref: V34/3002

A Reservations executive with thorough knowledge of oz/nz is required to join the reservations team of highly accredited travel organisation. The position will involve fully researching all itineraries, from the information/costings held on our client’s in house FIT system and consulting with our ground handlers before a quotation finally becomes a booking. He/she will also talk to clients and travel agents through the brochure tour information required and guide them on the type of tour that best suits their requirements. You will also check availability for tours and advise on any specific information requested by the client/agent on set brochure tours. He/she will send all relevant requests to booking agents or property (varies by product) to instigate the bookings for each segment of any tailor made section of their holiday. You will follow up any waitlisted or on request bookings and make sure the client is made aware of the status of their booking. You will also ensure the smooth running of all bookings and provide a pre departure service to clients as per the booking conditions. You will insure that clients receive their travel information and travel documents in good time as per the set schedule. Very varied travel consultant position suitable for someone well travelled to OZ /NZ with excellent customer service skills and telephone manner and a good eye for detail.  Previous travel industry experience required.        

Italy Travel Consultant, Up to £24K, South West London, ref: V323/2959

A leading luxury Tour Operator is requiring an Italy Travel Consultant to join its specialist team. As a Reservations Consultant you will be dealing with enquiries generated via the telephone and email, listening to customer needs and offering holiday options based on the clients requirements to Italy. During the reservations you will be looking to maximise the product sold by offering a full service of products to make sure that your customers Italy holiday experience is complete. Whilst always providing excellent customer service at all times, you will also be cross selling to other destinations to help attract repeat custom for future bookings. The successful candidate will have a proven track record in the travel industry, with excellent communication and people skills and a strong telephone manner, and strong product knowledge of Italy. You will be outgoing, friendly and have experience of working in a travel sales environment, with experience of selling Italy or having an intimate knowledge of the country.

Late Sales Executive, Up to £18K, Kent, ref: V391/2980

A Late Sales Executive is required to oversee the maximisation of load factor and yield for late selling products for a leading tour operator, where it will be your responsibility to minimise the risks of product remaining unsold, and maximising profitability and yield. You will be required to maintain rate of sale to achieve targeted load factors for specified destinations, achieve financial and targeted load factors of guaranteed bed stock and identify excess/shortfall of guaranteed bed stock and implement a strategy for an alternative distribution of sales. You will be required to manage the beds to seats ratio ensuring the correct mix of beds for relevant market conditions and provide a weekly report of 'dead' seats to be promoted through Seat Sales, whilst proactively maintain the flow of communication between key personnel and departments in order to achieve company and departmental objectives, and be able to provide competitive prices for various advertising mediums. The successful candidate will be highly motivated, numerate and results focused, be able to maintain a high standard of communication skills and ability to communicate at all levels, with an excellent attention to detail, a proven ability to work to strict deadlines and under pressure, and a strong analytical and commercial skills. 

Flights Reservations Consultant, Up to £17K, Hertfordshire, ref: V426/2957

A well renowned Tour Operator who specialise in activity holidays is looking for a Flights Reservations Consultant to liaise with customers with regards to their flights and deal with any flight reservation related query. Working in the busy Travel Team, the Flights Consultant will be responsible for contracting, booking, reservations and ticketing all the flights/rail for around 15,000 passengers a year. Your role will see you: Responsible for the reservations, manifesting and ticketing of flights using Amadeus and other systems, Booking flight reservation according to clients' needs using Amadeus, internet, phone and e-mail, handling client queries, Calculating flight supplements from flight costs, Answering inbound sales calls, Day-to-day administrative tasks relating to flights. The ideal candidate would be able to work accurately with a good attention to detail and organisation, be friendly and patient, a fast learner and be able to work to deadlines. Experience of working with a GDS, but this is not essential. This is a great opportunity to work with a caring ethical company, who donate all their profits to relevant charitable causes, and will help develop your career in travel.

Reservations 4 Asia - Luxury Reservations, Up to £30K plus commission, London, ref: V172/2956

Are you a Reservations Specialist for India & South East Asia? Do you want to play an important role with the leading travel reservations company in London? Are you ready to become the best specialist there is? If so, this is the role for you! A reservations consultant for Asia is needed by a preeminent luxury tour operator to make reservations for India and Indochina. You will be tailor-making reservations for an esteemed and distinguished luxury clientele, who have discerning tastes, for those who are wishing to experience the exquisite charm of the sub-continent. You will be provide a fully personalised service, looking after their needs from beginning to end, using your industry leading extensive knowledge to ensure that their every need and convenience is catered for, and that all eventualities are thought of; not only to maximise the clients spend, but to also make there trip a journey of a lifetime and that they enjoy it in the upmost comfort. You will be responsible for the operational handling of your client’s journeys and look after any guest requests, amendments or operational issues by liaising overseas with the relevant supplier. You will be responsible for ensuring post journey satisfaction, to see that the trip met expectations but also to foster repeat business or give the opportunity to effectively deal with any post trip customer service. This is the opportunity to practice you expertise and knowledge with a company at the pinnacle of Travel, and is ideal for an experienced India or Asia specialist to take the next step in their career.   

Europe Reservations Consultant 4 Luxury Tour Operator, Up to £18K plus Incentives, South West London, ref: V323/2801

Reservations Consultants are required to join a Luxury Tour Operator who specialise in some of Europe's most stunning and secret destinations. As a Reservations Consultant you will be dealing with enquiries generated via the telephone and email, listening to customer needs and offering holiday options based on the clients requirements. During the reservations you will be looking to maximise the product sold by offering a full service of products to make sure that your customers’ holiday experience is complete.  Whilst always providing excellent customer service at all times, you will also be cross selling to other destinations to help attract repeat custom for future bookings. The successful candidate will have a proven track record in the travel industry, with excellent communication and people skills and a strong telephone manner. You will be outgoing, friendly and have experience of working in a travel sales environment. Product training will be provided, but you will require knowledge of Greece, Corsica, Spain, Turkey, Italy and Morocco - either through first hand travel knowledge or through previous sales experience.

Customer Relations Executive, Up to £25K, South West London, ref: V323/2800

An exclusive luxury tour operator is seeking a full time customer relations executive, who will have overall responsibility for dealing with all post departure customer feedback and enquiries. Your main responsibilities will see you provide prompt and effective complaint handling, by letter and telephone, to investigate and provide feedback from overseas staff members, to resolve post travel issues and to file complaints correctly and accurately. The successful candidate will have a genuine interest in providing excellent customer service, excellent communication skills including letter writing, computer literacy with experience of Microsoft Word and Excel, and have excellent Administrative and organisational skills. The successful candidate will have had previous experience of dealing with complaints and corresponding by formal letter.

Senior Aviation & Ticketing Executive, Up to £26k, London, ref: V30/2776

A Tour Operator with an unrivalled reputation is looking for a Senior Aviation and Ticketing Expert to join their award winning team. The Aviation and Ticketing executive will be working in a broad role covering a full range of tasks where a strong and well-rounded individual with excellent aviation experience is required where there will be a strong focus on contributing to and enhancing current fare saving tasks. The role requires knowledge of all tasks within the aviation team and includes providing cover for any team members when they are away. Tasks may include, but are not limited to, quality checks on bookings, standardized fare savings procedures and utilizing special offers, allocation and group fare management, handling schedule changes, name releasing and general airline correspondence. The successful candidate will have a minimum 3 years experience in a similar aviation role, with a detailed knowledge of scheduled airlines and their systems for working with tour operators, a detailed knowledge of Amadeus and ticketing issues and a strong understanding of airline contracts and fares including IT rates, seat only and published rates. Also a working knowledge of CAT 35, and Hitchhiker would be an advantage. The candidate will be able to build strong positive relationships with other teams and departmental managers, have good written and oral communication, be commercially aware, with sound decision making skills and highly organised with good project management abilities. You will also have the ability to multi-task and problem solve, and be imaginative, creative and organised.

Reservations Africa Safari Reservations Consultant, £25k plus Commission, London, ref: V407/2773

An Africa Reservations Consultant is required for this fantastic travel company. The Reservations Consultant is responsible for achieving agreed sales figures to their brand. This includes meeting both revenue and profitability targets as set by the Brand Manager/Company. The ability to understand the clients requests completely, review the best holiday options for them, produce a quote and close the sale are the key roles of the reservations consultant. The reservations consultant will plan and organise sales training, ensuring ones knowledge is of the highest standards and they must be able to take on new areas to sell and have the desire to learn more on a daily basis. They will manage day-to-day enquiries entering the business, quoting and converting bookings ensuring focus on revenue and profitability. The reservations consultant must be able to meet (and surpass) agreed personal and team sales targets with agreed profitability levels. They will monitor and report sales activity as required by the Sales Manager and plan and implement ones own training needs within guidance of the Sales Manager and Budget. The reservations consultant will manage customer service levels and client satisfaction. This includes dealing with complaints (in conjunction with Sales & Brand Managers). The reservations consultant will understand emphatically the Africa travel business and they must be able to communicate and motivate via both written & verbal media. They must understand sales and be a keen, determined yet emphatic salesperson who understands the importance of relationship building at all levels for direct clients, travel agents and suppliers. Ability to analyse and report on statistical information at the highest level is essential and so is the ability to manage own time and that of others successfully. 

Marketing Executive, £23k, London, ref: V659/2770

A Marketing Executive is required for this fantastic travel company. The Marketing Executive will deliver, on budget and on time, the highest quality marketing and communication activity toward Travel Trade partners in accordance with the annual sales and marketing plans and to support to the marketing manager in day to day operations. The Marketing Executive will Assist the Marketing Manager in delivering the marketing and communication activities (direct marketing and e-marketing) in accordance with the strategy. They will liaise with external agencies and ensure project requests are dealt with in a timely and efficient manner. They will also liaise with the Field Sales and helps to provide the required marketing support. The Marketing Executive will ensure the smooth running of the distribution process for specific campaigns as well as for daily fulfilment. They will also assist in ensuring smooth running of the production process and help to ensure that deadlines are met and the budget is managed efficiently whilst monitoring competitor activity and report on it. They will Work with Field Sales Officers (FSO) to find, brief and set up venues or stands and support for events. They must be educated to A Level standard or equivalent and have experience in a marketing department or a communication agency and experience in travel trade sector or hospitality. A good knowledge of German is desirable.

Flight Reservations Consultant, Up to £21k, London, ref: V194/2753

Flight Reservations Consultants are required to work for a busy tour operator in their flight only department. You will be making reservations for those requiring flights to destinations throughout Africa, providing excellent customer service and detailed assistance in finding the best fares for you customers.  You will be required to use your excellent airline product knowledge in finding the best travel route, and ensure that all reservations are completed correctly within the airlines fare rules and that tickets are booked within the reservation deadline. The successful candidate will have knowledge of a major CRS, with experience of reading airline contracts, and also dealing with IT, Nett and Published Fares.

Luxury Reservations Consultant, Up to £28k, London, ref: V194/2752

A Luxury Reservations executive required to join the reservations team of highly regarded travel company featuring bespoke luxury tailor made reservations to Tropical Worldwide Destinations. Working within a highly knowledgeable reservations department you will be handling a varied number of luxury reservations for a discerning clientele. You will fully research all itineraries, from the information/costings held the in house system or on file. You will consult with our ground handlers before a quotation finally becomes a booking and ensure that client is advised of likely timescale for this process. All enquiries will be handled as quickly as possible in line with Company targets. Once a booking is 'confirmed', ensure that the booking is made correctly as per their original quotation and acceptance by the client/agent. Any changes to be immediately notified to client/agent and send all relevant requests to our booking agent or property (varies by product) to instigate the bookings for each segment of any tailor made section of their holiday. Follow up any waitlisted or on request section and to make sure the clients is made aware of the status of their booking. He/she will ensure the smooth running of any booking and that you provide pre departure service to clients as per our booking conditions. You will ensure that clients receive their travel information and travel documents in good time as per the schedule, i.e. (FIT and individual traveller bookings). You will achieve sales in line with other consultants of the same grade on their product and regularly meet the monthly sales target and assist in other areas of the Company as required. Great opportunity for someone with good experience of the luxury market looking to further there career with an established company.

Reservations Consultant, £25k plus commission, Central London, ref: V407/2627

A cutting edge and dynamic travel provider are looking for a Tailor Made Reservation Consultant to join their luxury Reservation Advisory Service. You will be working within the leisure Reservation team of an exciting and leading tour operator, creating bespoke, cutting-edge reservations for our client's customers.  You will be working within a growing team of reservations consultants, looking after all aspects of your clients travel needs using your wealth of destination, product and travel experience to help create unique journeys for all clients, where no two journeys are the same. You will work closely with suppliers, ensuring that every single aspect of the trip runs smoothly. For customers that have itineraries that are unable to be catered for by the regular suppliers it will be your responsibility to research the appropriate product, and then negotiate and contract a competitive rate.This role is ideal for someone who is incredibly passionate about travel and client service and ideally has experience within the travel industry putting together tailor-made trips to one or more continents. You will enjoy building relationships with clients; taking the time to really understand what they are ideally looking for from their trip and then finding the perfect destination and itinerary to match this. You will be flexible and passionate for researching new destinations are also important.  In return, our client can offer a very supportive; fun and dynamic environment to work within, with an excellent renumeration package and benefits.This is an exciting opportunity for all tailor-made travel consultants to help further their careers.

Reservations 4 Indian Sub-Continent, Up to £26k, London, ref: V383/2733 

Experienced Reservations Consultants are required for a leading luxury brand to help make reservations for the Indian Sub Continent in a busy reservations sales team. Areas covered include India, Nepal, Sri Lanka, Bhutan, and Tibet. The role will include discussing holiday requirements over the telephone and responding quickly and accurately to requests, helping to create tailor made luxury holidays. You will be responsible for all aspects of the enquiry, including taking brochure requests, booking and managing guests flights and providing a full after sales service. It will also be your responsibility to ensure that all travel documents are correct before sending them out to the client prior to departure. The successful candidate will have excellent communication skills, with an enthusiastic and polite telephone manner. You will be required to have a strong attention to detail and organisation is also extremely important. Previous knowledge of Amadeus would be useful but not essential. You must be extremely organised with proven sales experience and have a passion for travel, and have strong first hand knowledge of the region. If you have experience in a tour operating background or an upmarket agency creating tailor made itineraries, this would advantageous. Your enthusiasm and first hand knowledge of your chosen area will be infectious and your ability to provide the best service will be paramount. An excellent package is on offer that includes superb renumeration, discounted private health, pension contributions, and great educational opportunities. This is initially a 7month contract, but there is a strong possibility that the role will become permanent.

Latin America Reservations Consultant, Up to £24k, East Sussex, ref: VAC636/2727 

A Latin America Reservation Consultant is required to join this well established travel company. The Reservation consultant is to sell and customize a range of active holidays in Latin America for clients. This involves responding to client enquiries, providing advice and information on products and destinations, designing customised itineraries, etc. in order to convert these enquiries into sales. The Reservation Consultant position also involves continuing liaison with clients up to and beyond travel. They are to respond to client enquiries in a professional, knowledgeable and timely manner and gather client requirements and preferences in order to provide appropriate advice on destinations, standard products and customised itineraries, availability, etc. You will be required to do this for Group sales, manage the client booking efficiently and for tailor-made sales, create customised itineraries for clients that meet their requirements and which fulfil the company's mission to deliver Active Holidays in comfort. The reservation consultant will work directly with local suppliers to create extraordinary itineraries and follow-up previous enquiries in order to both serve clients professionally and ensure that sales opportunities are not lost. Close sales opportunities effectively to maintain a high conversion rate and to build rapport with clients throughout this process in order to establish a good long-term relationship between the Client and the Reservation Consultant. They are also to ensure that all necessary arrangements (flights, hotels, guides, activities, transfers, restaurants, etc) are made in order to fulfil booked client holidays. The successful candidate will have excellent written English communication skills; with the ability to write clearly, accurately and professionally in client and other communications including email, itineraries, and experience, understanding and a passion for active/adventure travel, with a strong first hand knowledge of Latin America. Knowledge of Spanish or Portuguese is an advantage.

Reservations Egypt Executive, Up to £18k  plus comm., Surrey, ref: V211/2724

Reservations Egypt executive required to join the reservations team of highly thought of travel company featuring reservations to Nile cruises and Egypt. This position will involve providing an excellent level of efficiency and customer service on all bookings taken during the contract period, as measured by the post-travel customer questionnaires and to sell and process all bookings from start to finish as indicated in our clients booking process. You will proactively sell and promote our clients holidays and services and achieve a good level of personal sales and undertake all training & coaching provided by the company and answer inbound Calls quickly and professionally, within specified service levels and responding to e-mails quickly and professionally, within specified service levels and take every opportunity to up-sell and  switch-sell . You will attain & maintain an accurate and comprehensive knowledge of products and systems. This includes brochures and computer systems. and maintain a complete knowledge & understanding of ATG's customers, in order to effectively profile & target them to achieve sales targets. He /she will follow up all enquiries by telephone, e-mail or fax whether general enquiry, new booking request, amendment, addition, cancellation or complaint and Input and processing all booking information on the new reservations system Travelink and taking receipts directly from customers. He/she will process the above, reserving and inputting all flights on Amadeus and follow up and finalise the booking in its entirety, up to the point of ticketing, and taking ownership and pride in its accuracy. Candidates must have a great knowledge of Egypt ideally through personal travel, ideally travel sales experience although graduates might also be considered. 

Reservation Ski Worldwide Reservations Executive, Up to £20k plus commission, Central London, ref: V355/2707

Reservations ski specialist reservations consultant required to join well established ski companies reservations team handling luxury ski reservations to North America and Europe. This exciting reservations position will involve Promoting and selling both air and ground products in order to meet clearly defined and established targets and providing packages that are "tailor-made" to suit the individual needs of our clients. He/she will optimise all sales opportunities and take advantage of opportunities and up-sell whenever possible. You will offer expertise, advice and knowledge to our Travel Agent partners and customers about destinations, airlines, ground arrangements and become fully knowledgeable about the products, destinations and services offered. He/She will follow up sales enquiries, calling customers directly as appropriate. and recommend and sell all available products in order to maximise revenue and meet targets and over come customer objections where possible. You will also ensure quality control for all documentation sent to clients, ensuring the content is accurate at all times and take responsibility to resolve problems ensuring that issues are followed through and escalated if necessary. He/she will maintain company quality standards and adhere to company procedures and attend training sessions and meetings where applicable. and carry out sales calls to customers as required. He/she will share knowledge and offer expertise on all aspects of the product range. and assist and support the development and growth of our client’s product. This is a great opportunity for an experienced travel sales consultant with ski knowledge to work for one of the uks leading travel companies. 

Product Executive, £24k, London, ref: VAC625

A Product Executive is required to join this well known accommodation company. They will be required to continuously source, contract and deliver to the website accommodation for the sales team as well as maintaining the presentation and keeping information up to date of the current properties. They will have responsibility for the contracting of villa and apartment accommodation and other ancillary products for the company and other brands. Duties will include Liaising and developing a good business rapport with villa owners and other external travel partners/suppliers for contracting of accommodation and other ancillary products including the negotiating of prices so that they meet the company’s margin targets whilst remaining competitive on the open market. He or she will be asked to prepare villas including price display for uploading onto the website. This includes preparing written descriptions/details and sourcing and editing photos with strong understanding and knowledge of SEO Villa loading. They will assist in all printed matter production tasks. Including image selection, copy checking, pricing and copy approval. The Product executive will take a leading role in producing the newsletter and other marketing activities.They will be active in sourcing new villas, apartments and hotels, product expansion and development and assist in looking at future commercial opportunities. They will be the main point of contact for new suppliers. They are to continuously analyse market and competitor activity including regular price and rate comparisons with competitors and must be completely aware of competitors’ position in the market place. Itinerary planning is also the responsibility of the Product Executive. They must be self-motivated and work well under pressure to tight deadlines and have strong commercial awareness with numerical and analytical skills.

Product Executive, Up to 20k + Bonus, Surrey, ref: V230/2694

A Product Executive is required to join this travel company.  The position involves acting as a back-up to the Product Managers, to help with the maintenance, development and promotion of the designated regions and countries. He or she will also be required to interpret and load airline & hotel contracts and keeping all documentation up to date.They are required to have previous travel industry experience, preferably within tour operations. Any experience of dealing with supplier contracts, Sabre or another CRS would be a distinct advantage.The duties will consist of Loading and managing contract rates and assuring speed to market, Organising supplier contracts ensuring Reservations have all selling tools required. Liaising with partnership suppliers and assisting with hotel contract negotiations.They will also be required to assist with the pricing of product, including special offers, to ensure competitive product is put on the market whilst proactively completing competitor and market analysis to ensure competitive positioning. It will be necessary to Support the airline department function of flight set up and delivery through the system and to be responsible for the hotels folder with updating the system with the stop sales, allocation and hotel updates whilst managing website content regularly ensuring the hotel information provided is accurate and up to date.The successful candidate must possess excellent communication skills, both oral and written, with the ability to prioritise workload, demonstrating good organisational skills and a methodical approach with particular attention to detail. Excellent geographical knowledge of Long haul and Short haul destinations is essential and a good knowledge of CRS (Sabre an advantage).
They must be dedicated and enthusiastic; with the ability to work under pressure, a hard work ethos and team spirited with good sense of humour and have at least 2 years travel experience and a minimum of 12 months product experience.

Operations  Executive, Up to 16K, West Sussex, ref: V449/2695

An operation executive is required to join this well established travel company. The operational position involves dealing with pre/post reservation, pre-departure queries and in-resort issues to be dealt with efficiently to a high standard whilst ensuring that the specified deadlines and timeframes are met, by competently managing the workload, ensuring the quality service delivery within the companies' expectations and guidelines. Duties will include answering incoming calls within the specified targets set whilst ensuring that all pre/post booking, pre-departure and in resort operational and administrative issues are dealt with in a seamless, efficient and customer focused manner and keeping customers informed at all times along the process. They will be required to display a professional and pro-active approach to all enquiries by phone, email and fax and adhere to and follow department's guidelines, policies and procedures. He or she will build effective working relationships with all internal/external staff, suppliers, clients and agents, attending team meetings and take part in the training of new staff into the company when required. They will assist with the completion of any system testing required by the operations department, ensuring that guidelines and timeframes are adhered to as necessary. Reporting any errors found to the relevant department. The successful candidate will have proven customer service ability, excellent communication skills, listening, written and verbal at all levels. They will possess good decision making and problem solving skills with the ability to work under pressure with attention to detail. They will have a good working knowledge for in-house systems and they will be PC literate with good travel geography/product knowledge.

Reservations Africa Reservation Executive, Up to £21k plus comm., London, ref: V34/2685

Reservations Executive required to join the reservations team of highly regarded travel company featuring bespoke luxury tailor made reservations to Africa. Within this highly knowledgeable reservations department you will be handling a very varied number of luxury reservation/ tours where product knowledge of Africa is more important than travel industry experience. You will fully research all itineraries, from the information/costings held on our in house FIT system or on file. You will consult with our ground handlers before a quotation finally becomes a booking and ensure that the client is advised of likely timescale for this process. All FIT enquiries will be handled as quickly as possible by the Consultants, in line with Company targets. Sometimes you will meet with clients who come in to the office to discuss their requirements for brochure tours or FITs. Once a booking is 'confirmed' you will ensure that the booking is made correctly as per their original quotation and acceptance by the client/agent. Any changes to be immediately notified to client/agent. and send all relevant requests to our booking agent or property (varies by product) to instigate the bookings for each segment of any tailor made section of their holiday.  Follow up any waitlisted or on request section and to make sure the clients is made aware of the status of their booking. He/she will ensure the smooth running of any booking and that you provide pre departure service to clients as per our booking conditions. You will ensure that clients receive their travel information and travel documents in good time as per the schedule, i.e. (FIT and individual traveller bookings). You will achieve sales in line with other consultants of the same grade on their product and regularly meet the monthly sales target and assist in other areas of the Company as required. Great opportunity for someone with through knowledge of Africa.

Reservations Consultant, Up to £22k, Wiltshire, ref: V617/2682

A Reservations Consultants4Activity Reservations team is required to make reservations for a busy tour operator specialising in the great outdoors! Working in reservations for an experienced and friendly tour operator, you will be involved in so much more than just booking holidays - you will be creating once in a lifetime opportunities and be involved in all aspects of the operation.This is a varied role which will see you creating and looking after journeys from beginning to end providing excellent customer service, developing the sales & marketing of the product, as well as running the trip operationally by liaising between suppliers and clients, and completing all necessary administration.The successful candidate will have a genuine passion for travel, and will have will have office and customer service experience (preferably within travel) and be able to work accurately and to deadlines, build good customer relationships and multi-task well under pressure & as part of a team.You will have excellent customer service and sales skills, and be able to communicate at all levels, both written and verbally.This is an excellent opportunity to work with a tour operator who make a positive impact to the communities that they work with, and operate with a social conscious.

Reservations4Luxury Reservations Team, Up to £25K plus commission, London, ref: V407/2627

Luxury Reservations experts are required for cutting edge and dynamic travel provider are looking for a Tailor Made Reservation Consultant to join their luxury Travel Advisory Service. You will be working within the leisure reservations team of an exciting and leading tour operator, creating bespoke, cutting-edge itineraries for our client's customers. You will be working within a growing team of travel specialist consultants, looking after all aspects of your clients travel needs using your wealth of destination, product and travel experience to help create unique journeys for all clients, where no two journeys are the same.  You will work closely with suppliers, ensuring that every single aspect of the trip runs smoothly. For customers that have itineraries that are unable to be catered for by the regular suppliers it will be your responsibility to research the appropriate product, and then negotiate and contract a competitive rate. This role is ideal for someone who is incredibly passionate about travel and client service and ideally has experience within the travel industry putting together tailor-made trips to one or more continents. You will enjoy building relationships with clients; taking the time to really understand what they are ideally looking for from their trip and then finding the perfect destination and itinerary to match this. You will be flexible and passionate for researching new destinations are also important. In return, our client can offer a very supportive; fun and dynamic environment to work within, with an excellent renumeration package and benefits. This is an exciting opportunity for all tailor-made travel consultants to help further their careers.

• back to top