A leading luxury tour operator is seeking an enthusiastic individual who will ensure that their brand is at the forefront of the Travel Agents mind on a daily basis. The successful applicant must have excellent communication skills, be able to work in a fast paced environment where no day is the same. You will maintain, develop and enhance relationships to Travel Agent partners, ensuring that all targets are exceeded in line with company KPI'S, help build awareness of the company's products, ensuring the highest level of service standards are maintained at all times. Your key responsibilities and accountabilities will be to negotiate commercial terms within the parameters set by the Head of Sales, ensure regular communication with our Travel Agent partners, develop a business plan to ensure year on year growth of the company’s products, deliver training to travel agency partners, and represent and promote the brand at trade and consumer events & exhibitions. You will also conduct product presentations to travel agents and direct customers, manage an agreed budget as set by the Head of Sales and raise brand awareness of the product with the Travel Agency community. The applicant must have an excellent working knowledge of the travel Industry with excellent communication skills.

Our client one of the country's most respected Cruise Reservations companies is looking for a fantastic sales person to join their luxury cruise sales department. You will need to have previous phone sales experience and a genuine desire to work in travel. As a cruise sales executive working for one of the country's foremost agencies you will be dealing with a wide reaching and discerning clientele selling the best products in the Travel Industry's most rapidly growing sector. Working in a busy travel sales environment the cruise sales executive will need to be highly organised and have the ability to provide a superior customer service whilst still have the ability to hit and exceed your sales targets. The successful cruise sales executive will receive a fully comprehensive training programme in company systems and the product that they sell; as a result of this industry leading training you will be constantly improving your cruise knowledge so that your clients have the most up-to-date information and you must be able to impart the enthusiasm to those around you. You will also need to have an excellent telephone manner and the ability to speak with a wide range of people. This opportunity is open to those already in the Travel Industry or those who have a passion for travel and wish to make their mark in the industry.

Niche Cruise Specialist, £Negotiable, Central London, ref: VAC139/3679

A fantastic opportunity has come up for cruise specialist to join a leading and dynamic travel provider based in central London. You would be working along side their specialist luxury reservations team to promote their product and to create new programmes for clients who enjoy cruising with a cultural twist. You will need to have good knowledge of predominately Mediterranean and Northern European cruises and have experience of the independent travel agent market. Existing relationships with cruise companies would be an advantage. You will be well organised, hard working and have a flexible approach to working in a busy environment where the most demanding customers require the highest levels of service and attention. This is an excellent opportunity for an ambitious and determined individual who is seeking a new challenge as part of a well-respected specialist tour operator’s sales team.

A leading travel specialist company offering fantastic quality and brilliant value travel is seeking a product and marketing executive to join their busy expanding product department. The product and marketing executive will be responsible for supporting the head of product to deliver maximum profit contribution from suppliers and key agents. The product and marketing executive's main role will be the creation of special offers, packages, complimentary products and tours for the companies various distribution channels. The product and marketing executive must have experience of using a CRS system (ideally Amadeus / Amadeus Cruise) and a high level of competency using MS office particularly MS Excel. As well as the technical skills it is important that as a person they are enterprising and dynamic with a commercial eye for delivering results to set objectives. The Cruise product and marketing executive must be dedicated and ambitious; have plenty of enthusiasm and the initiative to grow and develop new and existing business opportunities because the client likes to invest in there staff so they can grow and progress within the company.

Customer Service Duty Officer, £21500, West Sussex, ref: V716/3445

Due to internal promotion, an exciting opportunity has arisen for an experienced Customer Service professional to join a well established, world renowned Travel company in the Gatwick area as a duty officer. Working within the Duty Office as a customer service duty officer, you will be responsible for ensuring customers receive the best possible service whilst on holiday, resolving in-resort issues, making amendments to flights, hotels and other ground products according to customers requests and in disruption situations. As duty officer you will contribute to preventing customer complaints post travel through effective in-resort resolution, compensation recovery and feedback. As customer service duty officer you will need excellent listening, written and verbal communication skills, ability to remain calm under pressure and responsible and decisive nature will enable you to excel in this role. You will be a confident team player with common sense, a strong customer focus, proven negotiation skills and a flexible and helpful approach to work.  As a customer service duty officer you will be working as part of a friendly and close knit team who operate on a 24/7 basis, you will be contracted to work 37.5 hours per week. Therefore, the willingness to work shifts (including weekend and nights as part of a rota system) is essential. In return as a member of the customer service duty officer team, you will receive a comprehensive benefits package to include 25 days holiday, travel concessions, the chance to work in beautiful modern offices, free parking and many more besides.  So if you are an experienced customer service professional looking for a new challenge then this duty officer role could be exactly what you are looking for.

A leading cruise specialist is looking for a senior reservation consultant / manager to working in their opulent offices in an easy to reach central London location. As a reservation consultant you will be selling a full range of luxury product to their discerning clientele, aiming to maximise the revenue for each transaction, whilst providing excellent customer service at every given opportunity. You will answer incoming calls in line with company operating standards, responding to internal and external faxes, emails and phone messages in line with company standards with the aim to provide excellent customer service and satisfy customer needs by selling the range of Company's product range and up/switch selling where appropriate. This will be achieved by establishing customer needs, offering advice on products and provide suitable alternatives when not available which will help you achieve the necessary targets. You will accurately calculate and quote the price of the booking correctly, managing a booking routine in a well organized manner to help account for value and keep documentation updated in a timely and accurate manner, and pass booking to reservations administration in a clear, concise and accurate manner. The successful candidate will have experience of working in a travel sales environment, and be out going with excellent communication skills and an enthusiasm for the cruising product.

Cruise Reservations Consultant, Up to £18K (OTE £30K), Worcestershire, ref: V363/3266

A top travel company with a fantastic reputation is seeking cruise reservations consultants to join their busy and vibrant team. The cruise reservation consultant will be dealing with reservations by phone, email, and fax from both travel agents and direct clients offering detailed and accurate information and providing clients with quality customer service at all times. The cruise reservations consultant will be offering clients a variety of products ranging from mini cruises to around the world once in a life time opportunities visiting a number luxury and exotic destinations. The cruise reservations consultant will be responsible for updating their own personal blog weekly enabling clients to view their service and contact them directly. The successful candidate will have previous experience within a sales environment; experience of working within the travel industry or of selling cruise would be an advantage but is not essential. He/she will need to have excellent organisational skills, a keen eye for detail and good communication skills.

Luxury Cruise Consultant, £18K plus incentives, London, ref: V498/2114

A 5* Cruise company are looking for a reservation consultant to working in their opulent offices in an easy to reach central London location. As a reservation consultant you will be selling a full range of luxury product to their discerning clientele, aiming to maximise the revenue for each transaction, whilst providing excellent customer service at every given opportunity. You will answer incoming calls in line with company operating standards, responding to internal and external faxes, emails and phone messages in line with company standards with the aim to provide excellent customer service and satisfy customer needs by selling the range of Company's product range and up/switch selling where appropriate. This will be achieved by establishing customer needs, offering advice on products and provide suitable alternatives when not available which will help you achieve the necessary targets. You will accurately calculate and quote the price of the booking correctly, managing a booking routine in a well organized manner to help account for value and keep documentation updated in a timely and accurate manner, and pass booking to reservations administration in a clear, concise and accurate manner. The successful candidate will have experience of working in a travel sales environment, and be out going with excellent communication skills and an enthusiasm for the cruising product. Experience of cruises is not necessary as full training will be given to the successful candidate.

Reservation Cruise Consultant, £20k + uncapped bonuses, London, ref: V352/2118

One of the countries leading independent cruise specialists are looking for experienced cruise consultants to join their expanding team in London. The role will require you to sell bespoke cruise products to their discerning customers and tailor-make the entire itinerary for them, and to provide a very high level of customer service with each and every enquiry. The ideal candidate will have previous cruise experience, either in a reservation capacity or having worked on a cruise ship and having some sales experience to go with it. In return the company offer comprehensive product training and the best basic salary and commission structure in the cruise industry. This particular role will require you to work 4pm to 11pm and will also require you to work weekends.

Reservations Consultant, Up to £18K, London, ref: V461/1899

An award winning cruise company are looking for experienced reservations consultant to join its team due to expansion from exceptional customer demand. Your role will see you providing expert advice on the company's highly specialised products to incoming enquiries from both the general public and the Travel Trade. You will be given full product training. It will be your responsibility to ensure that the highest levels of customer service are adhered too, that one would associate with the company, and that all calls are answered promptly and in line with the company standard. You will be offering travel advice, listening to the customers needs, and matching the right cruise to their requirements. Once the right product has being selected for your client, it will be your responsibility to ensure that the booking is completed correctly and passed through to the post sales team. The successful candidate will have excellent communication and customer service skills with a clear telephone manner. You will have a bright and bubbly personality, with the ability to build rapport with people, which will result in your ability to convert an enquiry into a booking. Experience in a CRS system is necessary. This is an excellent opportunity for someone, who wishes to work in a professional and growing company in one of the industry's fastest growing sectors.

Reservation Airline Consultant, £17k, London. ref: V296/1075

Airline reservations consultant required to handle scheduled flight reservations worldwide. Working from the company's lovely offices based in Central London you will be handling a wide variety of reservations with a number of the worlds leading airlines. This company have an outstanding reputation for excellence and offer their staff some of the best training in the business as this role will involve the whole reservation process including ticketing. To be considered for this mainly Monday to Friday position you will need some airline, travel agency or tour operator experience ideally using some form of GDS or CRS. The company are looking for an articulate team player with a good eye for customer service who is happy to go the extra mile with our client's customers. This company might be able to offer the right candidate a way into business travel as you will be dealing in the corporate market.

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